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Burke and Wills Hotel

Hotel website
554 Ruthven Street, Toowoomba, Queensland 4350, Australia
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Executive Room Save $50pn
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Burke and Wills Hotel
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145 Reviews from our TripAdvisor Community

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Traveler rating
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    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yamba, Australia
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had stayed there previously and found the staff and management of this hotel to be very helpful and professional. We were greeted at the reception desk in a very friendly manner. When we checked in we were able to avail ourselves of the extra towels, teas and coffee that we requested. In fact nothing was too much trouble. Our... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

The Burke and Wills has become a delightful pleasure for our staff over the past six months or so. Traveling away from home on business often becomes a mundane chore, check in, check out, pack, unpack, and the senses become duller as time appears to drag. Just another customer, just another room But I am happy to say that staying... More 

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Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Conor, thank you for sharing your 5 star review. Firstly let me say your title “Where business meets pleasure” that alone was enough to get a very big smile beaming across my face, I am very pleased to read your comments and kind words. To know our hardworking staff are providing the best possible experience completely delights me. From... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed here overnight while I was pregnant. Room was so lovely and clean, had the most relaxing bath which staff were very happy to make sure we had in our room. Beds are very large and comfortable, heating works well which is always needed on a freezing winters day in Toowoomba. Service was fantastic as usual and will always... More 

Was this review helpful? Yes 1
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Liliana, thank you for taking the time to share your review with us. We are delighted to hear you enjoyed not only your stay but your experience here with us. From the perspective of a pregnant woman we are thrilled with your comment about our beds being comfortable, we understand that utilising sleep at this time in life is... More 

Wangaratta, Australia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hears a great place if you want to be right in the middle of the city, off street car parking and easy to park, great service like you would expect of a big city Hotel, I stayed in an Exec Suit and it was fantastic, huge and everything you would want, I've got to also say the beds are just... More 

Was this review helpful? Yes 1
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Steve, thank you for your glowing review, we are elated to read your kind words on all aspects of our hotel. We look forward to welcoming you back for your third visit in the near future. Warm Regards. More 

Saudi
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed many times as it is close to the CBD. Staff are friendly and I'm sure they do their best. The hotel used to be a Mercure which at the time would have been nice but as the place has been well used over time it probably does not come up to scratch now. However, rooms are comfortable.... More 

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Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi crusty_smith, thank you for taking the time to share your review and opinions, we are pleased to hear you continue to choose to stay with us here at the Burke & Wills Hotel. We appreciate your feedback and do concur that our pending renovation will indeed revitalise both our appearance and benefit our customers. Your comments regarding the shower... More 

Braybrook, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Lovely Hotel centrally located and rooms were dated but clean and tidy Great staff friendly and helpful would recommend this place to anyone traveling through toowoomba the tv was a little iffy but i think thats because of the area digital tv isnt great in country areas and if your away why watch tv

Was this review helpful? Yes
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Lee, thank you for sharing your feedback, we are delighted to hear you mention our friendly and helpful team and to see that you enjoyed your dining experience with us. We are however sorry to read that there were issues with your TV, unfortunately the area does become a factor occasionally as you mentioned but we are always more... More 

common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Second time at the Burke and Wills enjoying the Indulgence Package in a spa room. The cheese platter and champs are really good quality. The bed is absolutely heavenly. Wonderful mattress, so comfy...great nights sleep. Friendly staff and a lovely room with plenty of room to sit and enjoy some time together. Walking distance to everything you want so no... More 

Was this review helpful? Yes 2
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Thank you for your review Marina, we are delighted to hear both you and your husband had an enjoyable stay with us. I would also like to thank you for sharing the photos of your trip here on TripAdvisor so other travellers can see what to expect. We hope to welcome you both back again soon. Kind Regards. More 

Canberra, Australia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 17, 2015

Not a bad room, is looking a bit tired and could use a bit of love, but still comfortable and nice enough. Had breakfast and dinner there and food was exceptional. Staff were all super friendly, nothing was an issue. Parking can be a bit full when the hotel is busy, however parking out the back or even out on... More 

Was this review helpful? Yes 2
Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

I am glad to see you enjoyed your meals and the service during your stay Dusky007. I appreciate your concerns regarding the parking situation - we are attempting to address this as best we can during our planned refurbishment. Thank you for sharing your review. More 

Lennox Head, Australia
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 10, 2015

Clean accommodation in a central location walk out to everything- we had a king room which was clean and comfortable - staff were good and friendly service a few negatives were no bedside table on one side TV channels were non existent for channel 10 and ABC kept dropping out staff advised this was a problem in Toowoomba why were... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

I am sorry that you experienced some issues with your TV reception during your stay Narelle. I have addressed the problems with that particular room (found a faulty aerial cable was the culprit) and I am disappointed that your concerns were not addressed during your stay. I am pleased to see that you found our location convenient and hope that... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed June 2, 2015

Excellent hotel! The Staff are very friendly and helpful. The room is comfortable and nicely furnished and I love the view. The food in the restaurant is delicious and it is very handy to be able to grab a good coffee during the day from the bar. Location wise the Burke and Wills is situated in the heart of the... More 

Was this review helpful? Yes
Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

Thank you for your review Sharn! I am pleased to see you found our location and facilities convenient for your visit to Toowoomba and we look forward to seeing you again on your next trip. More 

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