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Burke and Wills Hotel

Hotel website
554 Ruthven Street, Toowoomba, Queensland 4350, Australia
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1 room 1 guest
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Burke and Wills Hotel
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150 Reviews from our TripAdvisor Community

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Traveler rating
    43
    56
    36
    10
    5
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18
46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (35)
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    (42)
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Adelaide, South Australia, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

I recently stayed here as part of a business event. The hotel is in a good location, being very centrally located. The rooms are well furnished, clean and tidy. It is not a young hotel but it is well cared for and given the age of the hotel rooms they are well maintained and have good basic facilities. The dinner... More 

Was this review helpful? Yes
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for a romantic weekend in one of their spa suites, it was a very nice stay everything was clean. The carpets were a little dated, the food was great and has a really good view over the city. We would be happy to stay again. It's in the centre of the city you can... More 

Was this review helpful? Yes 1
Hgroup, Manager at Burke and Wills Hotel, responded to this review

Hi Boogie8, thank you for sharing your review, we are very delighted to hear of your positive experience with us and very happy we were able to accommodate your romantic weekend. Thank you for the positive comments. We look forward to seeing you again soon at the Burke & Wills Hotel. Kind Regards. More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice place, surprised by the complimentary drink, it was very welcome after a busy day of work. Good atmosphere and friendly check in (thanks Robynne). Ordered salmon for dinner-deelish! (See pics). Nice continental brekkie included in room rate, I ordered the Mediterranean breakfast, so tasty and refreshing in the morning and friendly welcoming wait staff in the restaurant. Standard room,... More 

Was this review helpful? Yes 1
Hgroup, Manager at Burke and Wills Hotel, responded to this review

Hello Chrissie C, thank you for sharing your review on your recent visit. We are delighted to hear you enjoyed your complimentary drink and the friendly service from Robynne (She really is a star and recently nominated a finalist in the Queensland Hotel Association awards for best employee – guest services). It is music to our ears to hear you... More 

Gold Coast, Australia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Been past this place hundreds of times.My work booked me in and I can say I wish I had been here before. The reception very friendly ,couldn't ask for better. I was on the 3rd floor , the lift was a bit of a worry but it got me there.The room very small but functional.Bench along the wall easy enough... More 

Was this review helpful? Yes 2
Hazel S, Manager at Burke and Wills Hotel, responded to this review

Hi Warren, thank you for your honest review and feedback. We are very pleased to hear that you loved the welcoming service of our friendly reception team and that you also enjoyed many aspects in your room. We will take on board the feedback you mentioned regarding the Ironing board, hot water jug and shower head, thank you. We are... More 

Sydney, Australia
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second night I have chosen to eat here at the hotel. The food is really good quality and a great price. The staff here are so lovely and attentive. They really make you feel welcome and comfortable. I really enjoyed my meal and will be back.

Was this review helpful? Yes 3
Hazel S, Manager at Burke and Wills Hotel, responded to this review

Hello Nicsteve1. Thank you for sharing your experience with us. We are delighted to hear you had multiple enjoyable meals with us at Burke’s Bar & Bistro. Our bistro has undergone multiple menu and layout changes to enhance all aspects and provide our customers with quality meals, friendly service and welcoming ambience, so it thrills me to hear this is... More 

Yamba, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had stayed there previously and found the staff and management of this hotel to be very helpful and professional. We were greeted at the reception desk in a very friendly manner. When we checked in we were able to avail ourselves of the extra towels, teas and coffee that we requested. In fact nothing was too much trouble. Our... More 

Was this review helpful? Yes 3
Hazel S, Manager at Burke and Wills Hotel, responded to this review

Hi Leney R, thank you for sharing your fantastic review with us. We are delighted to hear that you enjoyed both your stay and the service provided. We always strive to make our customers feel welcome so we are delighted to hear of you’re comfortable stay. We look forward to welcoming you back again in the future, Kind Regards. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 26, 2015

The Burke and Wills has become a delightful pleasure for our staff over the past six months or so. Traveling away from home on business often becomes a mundane chore, check in, check out, pack, unpack, and the senses become duller as time appears to drag. Just another customer, just another room But I am happy to say that staying... More 

Was this review helpful? Yes 2
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Conor, thank you for sharing your 5 star review. Firstly let me say your title “Where business meets pleasure” that alone was enough to get a very big smile beaming across my face, I am very pleased to read your comments and kind words. To know our hardworking staff are providing the best possible experience completely delights me. From... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2015

We stayed here overnight while I was pregnant. Room was so lovely and clean, had the most relaxing bath which staff were very happy to make sure we had in our room. Beds are very large and comfortable, heating works well which is always needed on a freezing winters day in Toowoomba. Service was fantastic as usual and will always... More 

Was this review helpful? Yes 1
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Liliana, thank you for taking the time to share your review with us. We are delighted to hear you enjoyed not only your stay but your experience here with us. From the perspective of a pregnant woman we are thrilled with your comment about our beds being comfortable, we understand that utilising sleep at this time in life is... More 

Wangaratta, Australia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 14, 2015

Hears a great place if you want to be right in the middle of the city, off street car parking and easy to park, great service like you would expect of a big city Hotel, I stayed in an Exec Suit and it was fantastic, huge and everything you would want, I've got to also say the beds are just... More 

Was this review helpful? Yes 1
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi Steve, thank you for your glowing review, we are elated to read your kind words on all aspects of our hotel. We look forward to welcoming you back for your third visit in the near future. Warm Regards. More 

South Australia, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 8, 2015

I have stayed many times as it is close to the CBD. Staff are friendly and I'm sure they do their best. The hotel used to be a Mercure which at the time would have been nice but as the place has been well used over time it probably does not come up to scratch now. However, rooms are comfortable.... More 

Was this review helpful? Yes
Donnalea B, Manager at Burke and Wills Hotel, responded to this review

Hi crusty_smith, thank you for taking the time to share your review and opinions, we are pleased to hear you continue to choose to stay with us here at the Burke & Wills Hotel. We appreciate your feedback and do concur that our pending renovation will indeed revitalise both our appearance and benefit our customers. Your comments regarding the shower... More 

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