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Burke and Wills Hotel

Hotel website
554 Ruthven Street, Toowoomba, Queensland 4350, Australia
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Burke and Wills Hotel
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Burke and Wills Hotel
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124 reviews from our community

Traveler rating
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    33
    10
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Top Contributor
103 reviews 103 reviews
40 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Burke and Wills was constructed in the late 1950's as the premium hotel (Lennons) in Toowoomba. Architecturally important, some of its landmark features, particularly the penguin in the pond, which formerly acted as a cooling pond for the cooling system, have been lost. Once grand, it is now distinctly faded around the edges and well due for a major... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

I regularly stay at the Burke and Wills hotel due to work commitments in Toowoomba. The hotel is quaint, with very clean, well sized and apportioned rooms. The food is of a high standard and well priced. The entire staff is excellent. They always greet you with a smile . They are highly efficient and engaging, and provide a standard... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

Thank you for your review Conor! We are thrilled that you consider us your home away from home. We appreciate all of our guests, but are particularly happy when our regulars feel welcomed by the staff on a personal level. We look forward to your next visit. More 

Chinchilla, Australia
2 reviews
4 of 5 stars Reviewed March 13, 2015

I enjoyed my time their the service was fantastic the staff were very attentive to detail. the bistro and bar was greet excellent food greet value for money. love the excellent little touch of the compliantly free dinner nibbles. the gaming room is nicely lit the views from the balcony are excellent if you are facing the city would highly... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

We appreciate you taking the time to share your experience Andy! I'm pleased to see that you enjoyed your meal (and our complimentary appetisers!) and stay with us. We hope to see you back again soon. More 

Picton, Australia
Top Contributor
50 reviews 50 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 12, 2015

The outside of the hotel is looking dated but the rooms are quiet nice and clean. The air-conditioning and the plumbing is noisy and disrupted my sleep. The front desk staff were great. My annoyance was after my disrupted night's sleep. I accidentally handed in the wrong voucher for Breakfast. No one told me that this was an unforgivable sin!... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

Thanks for your review Vince. I am disappointed to see that your experience at the Burke & Wills was not up to standard and I would like to give you my personal assurance that I have addressed your concerns relating to the breakfast service with the staff member on duty. I work on the philosophy that "nothing is too much... More 

Queensland, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2015

My husband and stayed here 7th March. What a pleasant surprise. The room was very comfortable and the decor was lovely. One of the few places we have stayed in which had a comfortable bed. Lovely thick, fluffy bath towels too! The airconditioning was a little noisy though. We dined at the bistro and found the meals very good value... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

Thank you for sharing your review TandD! I'm pleased to see you were pleasantly surprised during your visit - we do often receive feedback that our hotel's rough exterior hides what is otherwise a lovely little gem! Our contractors have investigated your concerns relating to the air conditioning and this is being resolved as quickly as possible - thank you... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed March 6, 2015

From the very friendly welcome, the comfortable, cozy room to the great steaks, everything about our stay was wonderful. The room was delightfully charming, like stepping into an old movie. The steaks in the bistro were fantastic and very reasonably priced.

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

I'm so pleased you enjoyed your stay with us Michael! It's fantastic to see that so many elements provided you with a wonderful visit and we look forward to seeing you on your next trip to Toowoomba. Thank you for sharing your experience. More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed March 1, 2015

I stayed at the Burke & Wills Hotel recently after i received a gift voucher for an Indulgence Escape. I had a beautiful large room, balcony, spa bath and the location is perfect in the center of town, close to everything. From the moment i walked in staff were extremely friendly and very helpful. The Indulgence Escape Package was very... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

I'm so glad to see you enjoyed your stay with us Graham, in particular the Indulgence Escape Package. What a fantastic gift to receive! I hope you were able to celebrate a special occasion taking advantage of the voucher and we hope to see you back again soon. More 

Brisbane
Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 28, 2015

After reading the hotels website and making a decision to stay based on the description, QUOTE, The Burke and Wills offers fully refurbished four and a half star rooms ranging from the Executive and Twin Rooms, to Executive Suites and exclusive Spa Suites. All rooms have a feeling of soft luxury that, coupled with our staff’s commitment to quality and... More 

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

Hi Dippertydog. I am disappointed to learn that you did not enjoy your stay with us. I appreciate your feedback in relation to the wording of our website and, in conjunction with our marketing department, have made some changes to more accurately reflect the refurbishment that took place several years ago. However, we are currently seeking suggestions for our NEXT... More 

Glen Innes
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2015

We travel to Toowoomba from Glen Innes quite regularly. we only stay in a suite. The rooms are spacious and well maintained. The hotel itself is located in the main street and close to all amenities. This hotel is the only choice when staying in Toowoomba.

Review collected in partnership with this hotel

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

We appreciate your review John! I'm so glad that the Burke & Wills is your choice of place to stay in Toowoomba and we look forward to seeing you again very soon. More 

Mitchell
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

Have stayed here many times and plan to stay many more. The central location is great, with shops, bars and cafes all at your doorstep. And it still has that classic old hotel feel. The staff are always very friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Donnalea B, General Manager at Burke and Wills Hotel, responded to this review

Thank you for that fantastic review Anthony!! We love that so many factors keep you coming back to the Burke & Wills and we look forward to your next visit. More 

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