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Quality Hotel Platinum International

Certificate of Excellence
4.5 of 5
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326 James Street, Toowoomba, Queensland 4350, Australia
Quality Hotel Platinum International
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Ranked #1 of 42 Hotels in Toowoomba
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Robert K Terrigal, Australia
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135 reviews from our community

Traveler rating
    102
    21
    8
    2
    2
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20
27
4
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Terrigal, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very new complex in a convenient location to the western side of Toowoomba & new Wellcamp Airport (18klm drive to the south west). Very friendly reception on arrival providing every assistance. Very clean & modern fittings with good parking outside of each unit. Opposite Clifford Garden Shopping Centre & handy to hospitals & main part of Toowoomba not that far... More 

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Platinum International Hotel in a family suite during Easterfest. The suite consisted of two separate bedrooms with a kitchen, lounge area. It also had a private courtyard to enjoy some sunshine. It looked like it had very recently been refurbished and was extremely clean. The beds were really comfortable with lots of extra pillows. The bathroom... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you very much for your positive comments, I am very happy you enjoyed all our facilities. We have a fantastic housekeeping and maintenance teams who work very hard to keep the hotel looking immaculate. We are very conscious of ensuring all our rooms maintain a high level of luxury and modern décor to exceed guest expectations. Our new extension... More 

Toowoomba, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Exceptional service and facilities. A highly professional and courteous establishment. Platinum Motel were able to accommodate a total of 42 guests over a week with ease and only the highest praise was received back from our staff and special guest using the facility. The restaurant facilities were of a high standard with a wide variety of food and ability to... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you for your extremely positive review, Our staff work very hard to provide all our guests with impeccable service and they try very hard to ensure each person has a memorable experience whether travelling for business or pleasure. We were very happy to be able to accommodate the Graincorp team and we are even more ecstatic that all your... More 

Sydney, Australia
Top Contributor
83 reviews 83 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I only stayed here for 1 night on Business. I had a room on the 2nd level It was a Great size, good bathroom and a large balcony. Check in and out was a breeze and the staff at the front desk was lovely. I ordered room serve which arrived within 15mins. I didn't have a drink at the bar... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you very much for your positive comments. We are very proud of our establishment and of our amazing team of staff. We are very lucky to have staff who treat the business as their own and ensure all guests expectations are exceeded. Thank you and we look forward to seeing you again. Kind Regards Jake Murray General Manager More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 16, 2015 via mobile

We stayed here for 1 night in a 2 bedroom ground floor apartment. The receptionist staff were lovely upon arrival and when checking out. The room was very clean and was the perfect size. I have to make special mention of the beds as they were so comfortable!! The pool area is also lovely and I did go for a... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you for taking the time to review our property. It means a lot to us that you enjoyed your stay, our facilities and staff met all expectations. Our staff are brilliant and work very hard to ensure our guests experience a top quality home away from home. I have passed on your comments to our breakfast team and I... More 

Gold Coast, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 9, 2015

This motel is the best we have ever stayed in. Everything is five star although it only displays 41/2. The restaurant is top class, breakfast amazing, staff wonderful. Rooms are extremely comfortable, tastefully fitted out with very comfortable beds. Free wifi, mini bar also make this motel top in its field.

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you for your amazing review! We greatly appreciate the time you have taken to write such positive comments about our facilities and staff. I will be sure to pass on your comments to all our staff as I am sure they would share with me in thanking you for your review. They work very hard and it is reviews... More 

Sydney, Australia
Top Contributor
85 reviews 85 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed February 26, 2015 via mobile

The hotel is situated in a great spot right across the road from the shopping complex and next to a service station. The hotel staff are very friendly and accommodating. The standard room I had was very clean and well set out. The room had a great queen size bed which was very comfortable and the room also had a... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you for your review, We greatly appreciate your positive comments and hope that you will visit us again in the near future. Just to follow up on a few of your concerns, on checkout we had plumbers look at the drain and fix the issue of slow draining water, I apologize that it was an inconvenience during your stay.... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed February 22, 2015

Everything was excellent except when they say "king sized bed" they mean two singles pushed together with a king sheet which I find incredibly frustrating. Apart from that though the curtains were excellent light blockers, the shower pressure was nice and the breakfast buffet option was quick and easy in the morning

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you for your review, We greatly appreciate your positive comments, our staff work extremely hard to provide the highest levels of customer service and meet all our guests expectations. Our breakfast buffet is a very popular option and I will pass on your comments to the breakfast team, thank you. I note your comment regarding our beds, some do... More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 12, 2015

I had an overnighter here just before Christmas and although I had eaten at the restaurant I had never stayed but I am glad I have! The young lady at checkin may have been the friendliest receptionist ever! The upstairs room I had was immaculate and had plenty of space with large bathroom and although it was toward the front... More 

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ColleenCToowoomba, Owner at Quality Hotel Platinum International, responded to this review

Thank you so much for your comments about our great property. We are pleased you enjoyed your stay. We are sorry you didn't enjoy the restaurant as much as the first time you came to our property. We have passed your comments to our Head Chef to investigate. We are truly apologetic and when you next stay, please advise our... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015

This fantastic hotel was perfect for our group of friend traveling from England to Toowoomba for a wedding. The rooms were extremely clean and well kept and we particularly enjoyed the pool and access to the BBQ facilities. The staff were extremely pleasant and helpful, i would recommend this hotel to anyone - the food was lovely in the restaurant... More 

Was this review helpful? Yes
ColleenCToowoomba, Owner at Quality Hotel Platinum International, responded to this review

Thank you so much for your kind words. We are pleased you enjoyed your stay with us and it was all that you needed for your family reunion and family wedding. Thanks again, we pride ourselves on having great staff and great facilities, kind regards Colleen Cosgrove More 

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