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Quality Hotel Platinum International

Certificate of Excellence
4.5 of 5
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326 James Street, Toowoomba, Queensland 4350, Australia
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Quality Hotel Platinum International
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149 Reviews from our TripAdvisor Community

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Traveler rating
    107
    29
    8
    3
    2
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21
30
4
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (41)
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Brisbane, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Used the conference facilities for a Business breakfast and they were exceptional. Great price. Private room. The service Sam gave us was fantastic. The breakfast was of great quality and huge range. They didn't skimp out at all. All of our business people enjoyed the food and the facilities. Definitely be going back in future

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Melbourne, Australia
Level Contributor
210 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 1 week ago

A great hotel, with car parking access to the rooms. Large clean, modern rooms with a walk in shower and plenty of space. Breakfast was great, with hot and cold choices. There was also an outdoor pool for the summer months. Only negative was the fact that the wardrobe isn't deep/long enough for dresses, and my dresses were crumpled at... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I found the staff very friendly and extremely helpful.we were looking for some where nice to stay for our wedding anniversary and definitely found it at the platinum. The room was beautiful and clean and very welcoming. Breakfast the next day was every thing you could want and again the staff was great. Thanks to the platinum... More 

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room is very clean and new, you have to try the lamb at the dinner, It is exceptional. Woolworth just across the road. All great about this new motel except the road noise which is a common issue among Toowoomba motels. That is why I gave it 4 stars

Was this review helpful? Yes 1
Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you very much for taking the time to leave such a positive review, Our staff take a lot of pride in our establishment and work constantly to ensure it remains looking brand new. I am very glad you enjoyed your dinner in our restaurant , our kitchen team work very hard and are very proud of their newly designed... More 

Westlake
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

we found service top and new menu was great selection in their restaurant better than most eat in meals we have had in last six months accommodation was - cleanliness 5 star - bed 5 star - room larger than normal with upmarket pod coffee machine - coould not fault friendly and helpful staff

Was this review helpful? Yes 1
Jake M, General Manager at Quality Hotel Platinum International, responded to this review

What a fantastic review, I have passed on your feedback to all staff and they join me in thanking you for your kind comments. We take a lot of pride in our establishment and work very hard daily to ensure guest satisfaction is exceeded. We are so glad you enjoyed our restaurant and thank you noticing our brand new complimentary... More 

Melbourne, Australia
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 27, 2015

well this is right up there for the quality of the accommodation rooms it would be one of the nicest I have stayed at. the restaurant was good but very fine dinning not much on the menu for the tired traveller that just wants simple food. they do have a kids menu which is great. plenty of parking. the only... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Dear Craig, We would like to thank you for taking the time to leave this great review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Next time you stay, be sure to browse our casual dining menu which offers cheaper, home style meals.... More 

Melbourne, Australia
Level Contributor
176 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 17, 2015

We stayed here for the Surat basin mining show. Booked over the Internet and really had no idea what to inspect On arrival reception was very welcoming and sorted out us parking our truck with a minimum of fuss. Rooms were much better than I thought. But the spa rooms probably less desirable as the walk in shower much better... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you Rod, for your very positive review. Our staff work very hard to ensure all guest expectations are exceeded. They are a great team who are most definitely an asset to this business. I have passed on your comments to our kitchen who are very grateful for your comments. They work hard constantly behind the scenes to deliver great... More 

Peregian Beach
Level Contributor
101 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed June 8, 2015

There aren't a whole lot of options in Toowoomba and this is the best by far. Its a newly built hotel. The rooms are large and the beds very comfortable and from what I could tell all of the rooms have a balcony or terrace (which you can also smoke on if you chose too). All of the staff are... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Dear Terri, Thank you for taking the time to leave such a positive review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your positive comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Hervey Bay
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 31, 2015

We were very happy with our enormous and well appointed room on our recent stay. We chose the Deluxe Spa Suite hoping to take advantage of the spa. And this is where we identified the problem with our stay - the hot water was tepid at best. There was no way to fill the spa and enjoy it as the... More 

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Jake M, General Manager at Quality Hotel Platinum International, responded to this review

Thank you for taking the time to review our property. I would like to take the time to offer my apologies for your experience with our hot water. As soon as the issue was raised with us we immediately had the issue looked into and fixed. I can assure you that it is not normal for the water to be... More 

Queensland, Australia
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed May 30, 2015 via mobile

Well if your a family, forget about the warm family service. Because you won't get that here. This motel in my opinion is catered mainly for Corporate Companies only!! Or business people. In my opinion this hotel see, only money in their eyes, and not seem to bother too much about giving loyal friendly service. Don't bother asking for discounts,... More 

Was this review helpful? Yes 1
Jake M, General Manager at Quality Hotel Platinum International, responded to this review

We pride ourselves here at Quality Hotel Platinum International on providing high quality, warm, professional and friendly service. All our guests agree that our staff make their stay a positive and memorable experience. Our hotel boast luxurious and modern facilities, pool, spa, family suites, child friendly restaurant making it perfect for family stays. It is a first time to receive... More 

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