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Toowoomba Central Plaza Apartment Hotel

532-544 Ruthven Street, Toowoomba, Queensland 4350, Australia
Hotel amenities
Toowoomba Central Plaza Apartment Hotel
Best prices for: 1 room 1 guest
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A recent review
3 of 5 stars reviewed 4 weeks ago
PlasteredDuck Hervey Bay
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161 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hervey Bay
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just stayed for a week on business. Was good, but could be sooo much better. The room was nice, the location is fabulous and the facilities were ok. Just little things could make it better. Please don't put a pod coffee machine in the room without a supply of pods. Working long days meant it was not possible to get... More 

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Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

HI, Thank you for your review and I was glad to see you enjoyed your stay even before our full upgrade of the Apartments has been completed. I do apologise for the coffee pods and I have talked to our housekeeping staff about this. Many other Guests also enjoy the parking as it is undercover away from the storms and... More 

Caloundra
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 20, 2015

Arrived here and as always we go to the room first to inspect if it's any good. (I know that sounds fussy but after 3 weeks of hotel/motels 50% of the time the room is no good, so then you have to ask for another one and then move all your luggage). They gave us a room facing west, which... More 

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Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Hi, Thank you for your review and it was good to see that our kind and courteous staff assisted you by moving you to another apartment. This is not always possible and we never guarantee an Apartment in a particular area of the building. We certainly try and put our guests where they would like to be but it is... More 

Mackay
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 16, 2015

We stayed at this hotel for three days I could not get over how great the room where they were very clean and very bright with a lovely verandah. We were also given a free continentail breakfast which included ceral, fruit, toast or your could make a toasted sandwich or juices tea and coffee. I certainly would stay there again.

Was this review helpful? Yes
Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Hi, Thankyou for your great review and thankyou for your kind comments. Like many others you have also found that the Apartment Hotel has alot to offer not only in amentities but also our great staff go out of there way at all times to give our guests the best experience possible. I wish you all the best for your... More 

Senior Contributor
38 reviews 38 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed March 14, 2015

Just don't get it. We had elderly parents wuth us and specifically asked and were promised an appropriate room. Of course the right room wasn't allocated. And then a tv with an inbuilt alarm clock that went off at 0545. Technician promised it was fixed. Well not so. Three days in a row. Its not complicated to get this basic... More 

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Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

HI, I'm sorry to see you did not enjoy your stay but for a long time now we never allocate a specific unit to a booking only a specific unit type i.e Studio, 1 Bedroom, 2 Bedroom, 3 Bedroom or Penthouse Apartment. Our large flat screen TV's do not have built in Alarm clocks so I cannot help you there... More 

Townsville, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 26, 2015

We stayed here for 5 nights on the 8th Floor. My only criticism is the current noise factor, which should resolve itself when nearby construction is complete. Our 2 bedroom apartment is really clean, in good condition and really comfortable. The apartment is well appointed . Our bed linen was superior to most and the bed and pillows were clean... More 

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Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Thank you for kind review but I am not sure what construction you are talking about that is nearby. I note that you did not stay on the 3rd floor so I do not know how you could comment on staying on the 3rd floor whereby we do not get any complaints from people staying there. The breakfast room is... More 

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 24, 2015

We had booked a 2 night stay at the apartments but due to a cyclone further north on the day we were to travel and flooded roads we had no choice but to cancel the reservation. We had read the terms and conditions of the booking at the time of the reservation and it clearly stated that the tariff was... More 

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Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Thank you very much for your kind comments and we certainly try to help where we can. Not allways can we do this though exepcially when it is outside our control. Matthew is one of many valued employees especiall with his customer service. We look forward to your return in which you will see our breakfast room up and running... More 

Brisbane, Australia
Top Contributor
56 reviews 56 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 18, 2015

The location of this hotel is excellent, being right in the centre of town. There are plenty of good cafes, restaurants and pubs within walking distance. I'd especially recommend the Gladstone Hotel a few steps away to the right of the front entrance. Friendly staff and good food at very reasonable prices. This is an apartment hotel. You have your... More 

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Robert6210, Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

HI, Thank you for your great review and it was a pleasure having you here as our guest. Like many others they enjoy all the facilities and it will only get better with the refirbishments of the units currently happening. The good thing about these refirbishments is that there is no noise as well as we not removing any tiles.... More 

Bargara
Top Contributor
51 reviews 51 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 11, 2015

Booked at the apartments for just that reason, it's an apartment cooking, washing etc can be done, the car park was tight very tight, room was clean enough although the day service was slack could not even make the bed properly. And you are given limited tea sugar, etc, for what you pay you are not getting value that's for... More 

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Central-Apt-Group, Public Relations Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Dear Guest I am disappointed you didn't have a good stay at our establishment. We get an incredible amount of positive feedback and thanks from our guests as to how comfortable the accommodation was and also sincere thanks for the free breakfast that we provide to our guests. I was managing the property at the time and can assure I... More 

Tweed Heads, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 11, 2015

We just stayed the one night and found the room certainly clean, modern and comfortable. The studio room was on the small side, with no balcony and rather plain furnishings, but it didn't matter to us as we did not plan to spend at lot of time at the hotel itself. Great BBQ facilities and nice outdoor/pool area. A little... More 

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Central-Apt-Group, Public Relations Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Dear Guest Thanks for your positive feedback. We are undergoing a very large refurbishment program and over time are making great improvements to the Hotel. We look forward to seeing you again. I recommend staying in a 1 Bedroom apartment as they are fully self contained, have a good sized balcony and we get very good feedback overall from guests.... More 

Surfers Paradise, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

I stayed overnight on a business trip and found everything to be nice. The room was clean and I think freshly painted (a hint of fresh paint smell was around, not overpowering, just enough to know some painting had taken place). The bed was comfortable (although it would be better with a bed head rather than just wall behind the... More 

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Central-Apt-Group, Guest Relations Manager at Toowoomba Central Plaza Apartment Hotel, responded to this review

Thanks for your positive response. We look forward to seeing you again in the future. Kind Regards Greg More 

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