I felt compelled to document the repeated failure by this establishment to satisfy my requirements and expectations. Apparently, this is rated a 4 star complex.

1) Sunday afternoon- After checking in I saw a small spider near the bed and decided to capture it and let him go outside (I don’t hate spiders). When I returned, I rolled the entire bed back to check for any more. Under the bed I found a few used tissues, some bottle caps and a children’s toy doll incased in dust and hair. Shocked at this, I picked the doll up by the ear and proceeded to address my concerns with management. I interpreted the surprised look on the man’s face and his apologies as this being an 'isolated incident'. I then ordered a pizza and I settled in for the night.

2) Later Sunday night- To my disgust, there was a huge cockroach running frantically across the floor. I used one of the food containers from my pizza order to trap it. After searching in vein to find an appropriate place to... more