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All 30 Mackay hotels

Mackay Grande Suites

4.5 of 5 Hotel   |   9 Gregory Street, Mackay, Queensland 4740, Australia
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Mackay Grande Suites
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Ranked #7 of 30 Hotels in Mackay
A recent review
4 of 5 stars reviewed 3 days ago
Cookeetree Brisbane, Australia
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120 reviews from our community

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    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

After reading other reviews rooms were hit or miss it seemed. My experience encompassed both. Traveĺling with a friend we both paid same rate, and were issued our rooms. We got room 200, the worlds smallest room (that others had written about) with a very tiny ensuite. The light bulb blew and door would shut without pushing (the lightbulb was... More 

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Sydney, Australia
Top Contributor
83 reviews 83 reviews
47 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Mackay Grande Suites in November 2014 on business. This is probably my 4th or 5th stay over the years. It still is a good place to stay, though I did notice that the room this time was starting to show some signs of age. I had the studio suite on this visit and it is well... More 

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Gladstone, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My room was HUGE and so comfortable. The service was impeccable and the restaurants lovely. Yes the views are great but I was there for work so it didn't worry me. Walking distance to everything makes it the ideal place for business trips. Will definitely return.

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Cannonvale, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband & I stay at the Grande nearly each month for a week at a time. Staff are like family and each visit feels like we are at home. Nothing is too much trouble for the wonderful staff. Restaurant and catering staff are also brilliant, always pleasant and helpful. Rooms so comfortable and bed so comfy and big and... More 

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Brisbane, Australia
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 23, 2014

Check In and Check out was quick and easy, the car parking is no problem and there are restaurants in the complex with charge back facilities. Comfortable room with an A/C unit that works well. It ticked all the boxes for me.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2014 via mobile

I stayed here for business.. My room was so small I was flat out having somewhere to put my suitcase. I couldn't open the windows to let any air in so the room was stuffy. On my first night of being there the front desk issued someone else a card to my room so I had some unwanted guests walk... More 

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Mackay S, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Queet, Thank you for taking the time to provide your valuable feedback. I am sorry our guest services team have let you down on this occassion and your room access was not adequate. Please feel free to contact me personally and I would be more than happy to discuss with you. Best Regards, Angela Lyons Accommodation Manager 0749691000 Mackay... More 

Sheboygan, Wisconsin
Contributor
17 reviews 17 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 6, 2014

I've stayed at this property on a number of occasions. The standard of service is solid. Location is excellent, right in the middle of town and within walking distance of most attractions/shops. Breakfast at the hotel restaurant has recently changed from a full hot breakfast option to a choice of continental breakfast or a prepared plate (this was a real... More 

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Brisbane, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 30, 2014

The room was lovely. It was neat and clean with all the little special touches to make it good. The staff were really efficient and friendly. The view is not very good with carparks on both sides (one is really bare but the other one has some trees which make it a bit nicer to view. However, it is only... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 5, 2014

Fantastic location! Right in town, walk to cinema and shopping. Great prices! Not super cheap but for it's price range it's very good value. Nice staff! Friendly and helpful. Clean! No problems at all!

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Contributor
19 reviews 19 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 5, 2014

We stayed at the grande and the rooms were well appointed, clean and, for rooms in the CBD, surprisingly quiet. The bed was great, and we even had a view from our room. Breakfast was included with our package, and it was a great buffet style cook up, complete with sweets. Staff were friendly and we had no issues at... More 

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Additional Information about Mackay Grande Suites

Address: 9 Gregory Street, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mackay Grande Suites 4.5*
Number of rooms: 90
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Also Known As:
Mackay Grande Hotel Mackay
Hotel Style:
#3 Luxury Hotel in Mackay

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