We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mackay Grande Suites

#13 of 34 Hotels in Mackay
Certificate of Excellence
Hotel website
9 Gregory Street, Mackay, Queensland 4740, Australia
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Mackay Grande Suites
View Map
Add Photo Write a Review

157 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Gold Coast, Australia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stay here regularly for work. Great location with plenty of dinning options nearby. Great front desk. I have only ever received good service. Not a fan of own restaurant although i do try and use it when able.

Helpful?
Thank Shendelle
GMMGS, General Manager at Mackay Grande Suites, responded to this review

Hi Shendelle, thank you for the taking the time to write a review. I am pleased that our reception service is to your liking. We are implementing a new menu and feel to the AM Bar and Grill and I would expect you will be a fan of our new fare. Again thank you for taking the time to write... More 

Rockhampton, Queensland, Australia
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

I decided to try the bistro food the mains menu had only five items. I ordered the fetucinni it was not available shame the waiter did not tell me that before I ordered it. So I decided to ask if I could have the crab spaghettini into a prawn spaghettini which they did. The dish was pretty plain in flavour... More 

Helpful?
Thank Gregory H
GMMGS, General Manager at Mackay Grande Suites, responded to this review

Thankyou, Gregory H for taking the time to write a review. We Are currently implementing a new menu in the AM Bar and Grill. I expect you will see a dramatic improvement in our offer and it would be a shame that would not come back and try it. Feel free to email me direct stewart@mackaygrandesuites.com.au before your next visit... More 

Verona, Italy
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed January 6, 2016 via mobile

What sort of place where you spend this sort of money does NOT have free wifi???? Really??? That's just the cherry on top of .. Stinky old carpet, ugly and dirty rooms, average service, not even a trolley to carry the bags...ridiculously overpriced for what you get. So disappointed. Wouldn't come back here EVER again. What a joke

Helpful?
Thank Carli87
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Carli 87, Thankyou for taking the time to write a review. We have recently undertaken a management restructure and appreciate the feedback as we strive to continually improve our services. Could you please email myself direct for a further discussion as I would love the opportunity to redeem ourselves. stewart@mackaygrandesuites.com.au Regards, Stewart Burchell Group General Manager More 

Mackay, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed December 31, 2015 via mobile

Front office was superb. Foyer had cobwebs, dirty table tops floors. Room was very clean and a very spacious one bedroom apartment. Breakfast dining was a little disappointing on the coffee side, not a pleasant coffee, dispensed from a flermos and tasting like instance....while serveral staff members helped themselves from the coffee machine, food was either dry from sitting or... More 

Helpful?
Thank Tracey B
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 26, 2015 via mobile

Had a nice clean Room . Handy to have the coffee club nearby...had a nice meal at the bistro and the nightclubs are not bad eather.. all together a great experience will stay there anytime for business meetings.

Helpful?
Thank Gunter N
Brisbane, Australia
Level Contributor
5 reviews
3 of 5 stars Reviewed November 25, 2015 via mobile

Nice big room on L3 with good views (even though it was way down the end which was about a 50m walk to the elevator each time). Dining room and bar dark and dingy and uninviting. Smelly foyer / lobby. Good location. Friendly staff. Good parking. Whole place a little bit dated & needs a good 'do up'.

Helpful?
Thank Simon W
brisbane
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 10, 2015

I found the front desk person quite rude and wouldn't lift a finger to help. The whole place smelt like a pub, and I guess with the gaming rooms etc. it was- but the pictures on line didn't portray it that way. They didn't have any free Wi-Fi, or movies- you had to purchase these so it was good ol... More 

Helpful?
1 Thank peter b
Brisbane
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 30, 2015 via mobile

I stayed here for two nights on business. The location is good being right in the middle of the cbd. Parking is supplied & access to the hotel is good. Reception staff were friendly however when I checked in there was only one staff member on the front desk and I had to wait quite some time whilst she served... More 

Helpful?
Thank Brisvegas_Boy
Townsville, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 28, 2015 via mobile

Always a great place to stay in Mackay. Right in the city and close to everything. There is Great food and very helpful professional staff. Been stopping there for 5 years and this won't change as long as it continues as it is now. The off street secure parking is always a bonus as I usually tow a trailer.

Helpful?
Thank DNB001
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 19, 2015 via mobile

On the Main road, but not close enough to the shopping centre. Not Luxury Rooms, but they are okay and clean. Dining and drinks at restaurants down stairs are handy. No views to speak of but you do get a balcony. Not anywhere better to stay that's central Mackay.

Helpful?
Thank Kerrie Y
Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Room/suite (5)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (3)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Mackay hotels
3.3 mi away
Clarion Hotel Mackay Marina
0.3 mi away
Oaks Rivermarque
Oaks Rivermarque
#9 of 34 in Mackay
4.0 of 5 stars 107 reviews
0.3 mi away
Riviera Mackay
Riviera Mackay
#2 of 34 in Mackay
5.0 of 5 stars 15 reviews
Show Prices
Show Prices
Show Prices
6.0 mi away
The Shores Holiday Apartments
0.4 mi away
Oaks Carlyle
Oaks Carlyle
#11 of 34 in Mackay
4.5 of 5 stars 27 reviews
2.4 mi away
Ibis Mackay
Ibis Mackay
#4 of 34 in Mackay
4.5 of 5 stars 74 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay