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Mackay Grande Suites

#10 of 32 Hotels in Mackay
Certificate of Excellence
Hotel website
9 Gregory Street, Mackay, Queensland 4740, Australia
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Mackay Grande Suites
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136 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (136)
  • Mar-May only
    (36)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (41)
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    (29)
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Perth, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

The place was being freshly painted whilst I was there. Nice sized rooms and amenities. The only drawback I found was that it only had a small "bar" fridge with no freezer section, which when put in an apartment with kitchen features is very surprising and very disappointing.

Was this review helpful? Yes
Sydney, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Comfortable bed and spacious room. Best iron I've ever used in a hotel anywhere in the world. Gym super small and limited amenities. No room for floor work. No towels provided or water bubbler on hand. The breakfast in room dining door hanger doesn't have a spot for breakfast delivery time. The kitchen won't call before 7.30am so you don't... More 

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Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Jackwafabwa , Thank you for taking the time to provide your valuable feedback. I am sorry that our Breakfast door hangers were not user friendly. Please feel free to contact me personally and I would be more than happy to discuss the hotels our short comings with you in person . Warm Regards, your host Jason Cooley, 0749691000 More 

Perth, Western Australia, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 6, 2015 via mobile

Just a short Two night stay. Great location. Spacious apartment. With everything you need. Even a washer/dryer! View wasn't that good with other buildings in the way. But overall we had a great stay! Good value for money.

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Shantelilace, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we have met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Greater Sydney, Australia
Level Contributor
6 reviews
5 of 5 stars Reviewed June 2, 2015

We recently stayed at Mackay Grand Suites in Central Mackay. Nice,clean rooms. Good size with a view and great service. We have stayed here before, both mid-week and weekends. The Hotel has a pub/restaurant attached and is central to everything in Mackay. We will stay there again for sure.

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Steve M, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we have met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Peregian Springs
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 24, 2015

We stayed here for 4 nights while we attended sporting championships. We booked the one bedroom apartments so we had plenty of room and we were not disappointed. The rooms are really spacious, clean and in excellent condition. The cooking facilities are sufficient and although the utensils were limited but they were more than happy to provide the extra pots... More 

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear MegPeregianSprings, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Airlie Beach, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 13, 2015 via mobile

We stayed here just recently and really enjoyed ourselves. The hotel's location was convenient, it was clean, quiet and the staff were friendly. We will definitely stay here again next time we are in Mackay. Thank you!

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear nereid9, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 6, 2015

Stayed in a one bedroom apartment which was great after being on the road staying in backpackers down the coast. The beds were super comfy which was delightful and the location was perfect. Very clean and spacious. Wasn't too happy with the lady in the restaurant when we went down for breakfast, she looked over at us twice while we... More 

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear OliviaT, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 3, 2015

Nice clean room. Very comfy bed. I stayed in a one bedroom apartment room. For $178 for one night, it was a bit pricey, but I needed a place that was close to the night clubs. The hotel was close to shops as well. I would stay here again. Ok I'm 10 words short. Damn, trip advisor

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Qldgirl1983, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that they met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed April 20, 2015

We enjoyed our stay at the Grande Suites. We liked the location as we had a few drinks after dinner. We had the buffet breakfast on the Sunday and I wouldn't recommend it as it was well below average, however coffee club was great the day before. One other thing was the noise from the surrounding club strip but I... More 

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Bek_Minit87, Thank you for taking the time to provide your valuable feedback. I am sorry that our breakfast let us down on this occasion. Please feel free to contact me personally and I would be more than happy to discuss the hotels our short comings with you in person . Warm Regards, your host Jason Cooley, 0749691000 Mackay More 

Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 16, 2015

This apartment style hotel is well located central to the town close to bars and restaurants. The rooms were well furnished and the staff were friendly and helpful. I would have liked to see bigger rooms, but regardless the rooms were comfortable.

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Jason A, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

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