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Mackay Grande Suites

#10 of 32 Hotels in Mackay
Certificate of Excellence
Hotel website
9 Gregory Street, Mackay, Queensland 4740, Australia
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1 room 1 guest
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Mackay Grande Suites
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139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (139)
  • Mar-May only
    (36)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (29)
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Brisbane, Queensland, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a gem of a place to find and stay here in Mackay, the rooms are amazing and the views of the city of Mackay is spectacular, the pool and gym areas are great. This place is within walking distance to all the great restaurants Mackay has to offer and other attractions

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Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Was an ok stay in what used to be a lovely place to call home base whilst in Mackay. All just a bit out dated, minimal up keep on walls floors ect very much showing it's wear and tear. Reception upon arrival not to inviting, some ppl forget first impressions can make all the difference. A timely reminder may be... More 

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Maitland, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was comfortably accommodated in a spacious 1 bedroom suite on the 3rd floor. The hotel being in the centre of town is very convenient. Mackay is quite sprawling and it was good to be able to walk to my place of business. While there are a lot of restaurants around, the supermarket is also within a short walk which... More 

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Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

The place was being freshly painted whilst I was there. Nice sized rooms and amenities. The only drawback I found was that it only had a small "bar" fridge with no freezer section, which when put in an apartment with kitchen features is very surprising and very disappointing.

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Sydney, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 16, 2015

Comfortable bed and spacious room. Best iron I've ever used in a hotel anywhere in the world. Gym super small and limited amenities. No room for floor work. No towels provided or water bubbler on hand. The breakfast in room dining door hanger doesn't have a spot for breakfast delivery time. The kitchen won't call before 7.30am so you don't... More 

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Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Jackwafabwa , Thank you for taking the time to provide your valuable feedback. I am sorry that our Breakfast door hangers were not user friendly. Please feel free to contact me personally and I would be more than happy to discuss the hotels our short comings with you in person . Warm Regards, your host Jason Cooley, 0749691000 More 

Perth, Western Australia, Australia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 6, 2015 via mobile

Just a short Two night stay. Great location. Spacious apartment. With everything you need. Even a washer/dryer! View wasn't that good with other buildings in the way. But overall we had a great stay! Good value for money.

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Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Shantelilace, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we have met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Greater Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2015

We recently stayed at Mackay Grand Suites in Central Mackay. Nice,clean rooms. Good size with a view and great service. We have stayed here before, both mid-week and weekends. The Hotel has a pub/restaurant attached and is central to everything in Mackay. We will stay there again for sure.

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Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear Steve M, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we have met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Peregian Springs
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 24, 2015

We stayed here for 4 nights while we attended sporting championships. We booked the one bedroom apartments so we had plenty of room and we were not disappointed. The rooms are really spacious, clean and in excellent condition. The cooking facilities are sufficient and although the utensils were limited but they were more than happy to provide the extra pots... More 

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Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear MegPeregianSprings, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Airlie Beach, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 13, 2015 via mobile

We stayed here just recently and really enjoyed ourselves. The hotel's location was convenient, it was clean, quiet and the staff were friendly. We will definitely stay here again next time we are in Mackay. Thank you!

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear nereid9, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 6, 2015

Stayed in a one bedroom apartment which was great after being on the road staying in backpackers down the coast. The beds were super comfy which was delightful and the location was perfect. Very clean and spacious. Wasn't too happy with the lady in the restaurant when we went down for breakfast, she looked over at us twice while we... More 

Was this review helpful? Yes
Mackay S, General Manager at Mackay Grande Suites, responded to this review

Dear OliviaT, Thank you for taking the time to provide your valuable positive feedback. I know the staff and management will be excited to hear that we met your expectations. Please contact me directly the next time you are coming into Mackay so that I can thank you in person. Warm Regards, your host Jason Cooley 0749691000 More 

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