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Clarion Hotel Mackay Marina

#6 of 32 Hotels in Mackay
Certificate of Excellence
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Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
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1 room 1 guest
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Clarion Hotel Mackay Marina
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236 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our nostalgic weekend visit to Mackay was made even more memorable by the staff at the hotel ,from the Boss, Mick ,Leesa and Tegan in the dining room, Kayla the chef who created the perfect omelette. A special mention of the Chefs who create the magnificent seafood buffet on Friday s & Saturdays. Thank you all for a very special... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I was surprised at the size of my room which was more like a small apartment than a hotel room. I loved the balcony and great view of the harbour as well as the friendly staff. What I was less pleased about was the state of the bath with mould in the grouting and a less than clean shower screen.... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear DonegalEm Thank you for posting your review and comments. I have passed your comments on to our head housekeeper and we are taking steps to rectify the faults you found in the bathroom. I am glad that your overall stay was good and I hope to welcome back in the near future. Regards Gardiner Burrows Front Office Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

7pm, walked through reception, to a sign that u had to go to the bar to be seated, was asked would we like a drink and we said no we wish to be seated, we were then escorted out of the restaurant through reception, past the smokers and were seated next to the pool. "Go to the bar to order... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Victoria N Thank you for your feedback and apologies for the unsatisfactory meal and service you received. I have discussed your comments with the food and beverage manager as well as the Head Chef so that we can take steps to prevent this situation from happening again. Please be assured that the service your received is not our normal... More 

Brisbane, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the clarion for two nights in a one bedroom apartment. We have stayed at the clarion a few years ago and the rooms/service were good then. The service in this instance, wasn't great. We had requested a late check out and after much confusion, we were allowed to stay in our room for an extra two hours... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Aussiex3 Thank you for your review and comments and please accept my apologies for your substandard stay. I was glad to read however that you found our rooms comfortable and our location convenient. We do try to give all of our guests some leeway when it comes to early check in and late departure, this being an hour before... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Totally enjoyed our stay overlooking the Marina. Our room was clean and comfortable. The staff were exceptional and nothing was too much trouble. Everything you need for a restful weekend bars, restaurants and cafes are within walking distance. Take a leisurely stroll along the beach and have a swim in the ocean or if you prefer, the hotel pool.

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Tonita B Thank you for your great review. It was good to read that you enjoyed your stay so much, and I hope that we will be welcoming you back in the near future. Regards Gardiner Burrows Front Office Manager More 

Adelaide, Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 31, 2015

We stayed for two nights in a superior deluxe studio room. Room 6602 The room had views of both the Port and marina & pleasantly decorated. The view of the port was interesting watching the pilot boats guiding the cargo ships in & out of the port. The room was clean and the housekeeping staff very friendly & efficient. Checking... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Wanderingx2 Thank you for your review, I am glad that you enjoyed the view and I will be sure to let the reception and housekeeping staff know that they were mentioned. Hopeful it will not be to long before your next visit, I hope to welcome you back soon. Regards Gardiner Burrows Front Office Manager More 

Moranbah, Australia
1 review
5 of 5 stars Reviewed July 26, 2015

Great spot to stay & relax by the water. Many dinning options. Kids loved the WiFi. And to be greeted & looked after by cheerful Zoey on an early Sunday morning just before hitting the road again just topped off a pleasurable stay. Intend to stay again tomorrow night when I arrive back in town.

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Troy W Thank you for this awesome review. Our free Wi-Fi is quite a hit I am glad the kids had fun using it. I will be sure to show Zoey this review she will be pleased to get such praise on trip advisor. We will all be waiting to welcome you back for your next visit. Regards Gardiner... More 

Brisbane, Australia
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 19, 2015

The room was very clean and very modern beds comfy close to water with views of the marina and harbour. There are restaurants on the waterfront, at the time we went there weren't many cafes open for breakfast we had to go into Mackay town centre.

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Lyn W Greetings from us here at the Clarion Mackay Marina and thank you for your review. Next time you visit why don't you try our Full English buffet or order room service and have breakfast in bed while enjoying the view. Again thank you for the review and hope to see you soon. Regards Gardiner Burrows Front Office... More 

Brisbane
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 18, 2015

Modern, spotlessly clean, comfortable large rooms, great views, walking distance to restaurants. Great seafood buffer, great value. Friendly, excellent breakfast - great location - loved everything about it.

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Angela T Thank you for your great review. It was great to read that you enjoyed your stay so much, and I hope that we will be welcoming you back in the near future. Regards Gardiner Burrows Front Office Manager More 

Gold Coast
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2015

My partner and I recently had the pleasure of staying at the Clarion Hotel Mackay Marina. Naturally, we had read the great reviews on TripAdvisor before selecting our accommodation, but were still amazed at the quality of service, facilities and accommodation upon arrival. From the moment we checked in, staff were welcoming and attentive and it was a refreshing change... More 

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear BeanbagFraser It means a great deal to all the Clarion Mackay staff when we receive reviews like yours, thank you for taking the time to post it. I am extremely happy that we left such a good impression and I hope that you will visit us again in the near future. Regards Gardiner Burrows Front Office Manager More 

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