My husband, two children stayed at this poor excuse for a hotel on a road trip from Brisbane to Cairns (even after we were warned by an American friend who stayed here several times). First thing to remember if you are traveling to Australia form the U.S. or Europe, is that the Australian hotel rating system is not the same.... more

Spent one night here in a nice room with a fabulous view of the marina. View in the morning here was one of the best we had in Qld. Room pretty standard though slightly daggy decor. Shower was wonky but this seems to be common! Not super cheap but seemed to be head and shoulders above a couple of other... more

Start with the location and views - magnificent. The hotel has everything you need for have a wonderful and memorable stay, business or pleasure. The service is impeccable, restaurant food great, the accommodations excellent, and the location of the hotel is perfect. During my 2 week stay, all the staff went above and beyond to ensure my stay was a... more

Nice hotel. Nice view on the harbour. The restaurant (indoors part) however doesn't deserve a 4 star rating. It's noisy and asking for a table in a certain area was refused altough a couple that came in later and asked for a table in that same area got it ! Also, plates were taken away without asking both guests if... more

We stayed at the Clarion for a total of two weeks as we were here for business. We asked to look at the rooms prior to booking because of the extended stay we did not want to be disappointed. We booked an executive spa room and we thought this was by far the best and these are the reasons why:... more

I stayed at the Clarion for 1 night, in preparation for a meeting at a nearby office the following morning. Arriving at approx 11PM due to flight delays in Brisbane and dropping off colleagues in Mackay, it was fantastic to be able to order a proper meal through room service at this hour. My colleagues who stayed in town were... more

I stayed at the Clarion for a stopover in Mackay earlier this month and found everything to be as expected for this price range and standard of accommodation.The Hotel is about 4-5 kms from the main centre of Mackay and is situated on the Marina looking out to the Ocean.The Room was well laid out and the Bathroom was clean.The... more

Let me start of by saying most hotels in Mackay seem to be very overpriced and the Clarion is cetainly no exception. Whe you are charging your customers over $200 a night for a standard room you would hope that the service and amenities where of a high standard. The service levels are ok, but certainly nothing above average. The... more

We last stayed at the Clarion in July. The rooms are nice and the hotel is in a beautiful position at Mackay Marina. Everytime we have stayed with out 2 young Boys we have had problems with the staff. They are very unattentive and not helpful at all. One stay we had we were spoken to so poorly by a... more