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All 30 Mackay hotels

Clarion Hotel Mackay Marina

4.5 of 5 Hotel   |   Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
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Clarion Hotel Mackay Marina
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Ranked #6 of 30 Hotels in Mackay
A recent review
5 of 5 stars reviewed yesterday
AstridandGlen Brisbane, Australia
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154 reviews from our community

Traveler rating
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    37
    33
    14
    10
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48
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

The 4th floor spa suite singlehanded renewed our faith in Mackay for a short stay visit. Having stayed in the CBD previously for work/leisure, we were very pleasantly surprised by the sea change. Cleanliness, hospitality, spacious, well appointed rooms and comfortable beds made this a value for money stay. The only thing missing was the verandah seating. I have assumed... More

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Asked for a room that was big enough for two adults and one child with water views. Apparently the only rooms big enough for that amount of people is at the back of the hotel with very limited water views. So much potential wasted. Saving grace was the cocktail bar by the pool.

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear AnneDell Thank you for your feedback. We are in the process of refurbishment and one of the changes we will be making is to add sleeper couches to our spa rooms. This change will give you a room with excellent views and enough space for the family. My apologies that your stay with us was not up to expectation... More

Scarborough, Australia
Contributor
20 reviews 20 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you like being away from the CBD, then you will enjoy staying out at the Clarion. There is no traffic or pedestrian noise to contend with and I have always managed to sleep well here esp when doing nightshift and sleeping in the day. The room and the kitchen are well appointed. The beds are comfortable. The close by... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear rmcooke Thank you for the great review and your ongoing patronage. We look forward to your next visit. More

1 review
3 of 5 stars Reviewed 2 weeks ago

The staff were lovely enough, hotel smelt beautiful & had ample secure parking available. Although I was expecting a little more from the room...our carpet was very stained, put me off wandering what it was!! The 'balcony' is more like a viewing platform, even though it was very small & our view was mostly of big white silos, a hardstand... More

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear TK812014 Thank you for your review and comments we appreciate your feedback. At the moment we are in the process of a refurbishment, the carpets being the first to go. Unfortunately we do not have furniture on our balconies due to saftey concerns. For your next stay may I suggest one of our Superior spa rooms they have excellent... More

Ayr
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I enjoyed our stay here in a studio room on the 6th floor. We were on the side of the hotel and had a lovely view of the marina and ocean which would have been even more enjoyable if the balcony had an outdoor setting for Afternoon drinks. The room was clean with very comfortable beds and... More

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Glenda A Thank you for this great review. It was great to read your comments, sorry about the balcony furniture this is for safety reasons. I am glad that your stay with us was a pleasant one and I hope to welcome you back in the near future. More

Brisbane, Australia
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 10, 2014

What's better than waking up to breakfast and be served with a plate full of attitude ? I stayed there Tues to Friday this week and frankly I thought the location is great with nice views but the blonde girl who served you at breakfast....just made me feel like I owed her for her being there! Super super super rude!... More

Was this review helpful? Yes 9
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Skzoot Thank you for your feedback. Please accept my sincerest apology for the experience you had during your stay with us, due to the bad service you received at breakfast. We have taken the matter up with the person responsible, please be assured that this is not the normal standard of service here at the Clarion and I can... More

Dundowran Beach, Qld Aus
Top Contributor
87 reviews 87 reviews
61 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed October 4, 2014

The apartments are fairly normal for this standard of Hotel, the were clean and tidy with all the amities you would expect. The Staff are outstanding with a great level of service and a level of friendliness that is just right. The service in the Restaurant "latitude 21" are some of the best I have come accross The Location is... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Thank you for your great review, I am glad that your stay with us was such a good one. I will be sure to pass on your comments to the latitude 21 staff. Thank you again and I hope to welcome you back in the near future. More

Mackay, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 28, 2014

Stayed in a spa suite facing marina to celebrate our engagement - the view was stunning! Only thing is - would have been nice to have an outdoor setting to enjoy our drinks on the balcony, taking in said view though. We just took out the 2 dining chairs, problem solved. Room was clean, large and modern. Bed was comfy,... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Thank you for your recent review. It was great to read that your stay was such a good one and I fully agree with you on the stunning view. I have noted your comments on the balcony setting and unfortunately this is due to safety reasons. I have also noted your comment on the breakfast buffet, I will hand this... More

Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed September 23, 2014 via mobile

Pleasant enough stay, room was comfortable and clean. Would have been nice to have an outdoor setting on the balcony though. Food in the restaurant was overpriced but quite nice. Gym is a joke. The marina is a nice enough location but very isolated, further from town than anticipated. Staff are lovely.

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Snowangel12 Thank you for your recent review and comments. We are in the process of refurbishing our gym and upgrading the gym equipment, this should be completed in the near future. I have noted your comments on the menu prices and the distance to town and will use your comments to improve our service for the future. Again thank... More

Tarrawingee, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014

Great hotel, fantastic staff very polite and helpful, outstanding views and great location, rooms are very clean and comfortable beds, just a little bit away from town centre having own transport would make things easier, would happily return

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Wade Nichele Thank you for your fantastic review. I am glad that your stay with us was such a good one and I look forward to welcoming you back in the near future. More

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Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Hotel Mackay Marina 4.5*
Number of rooms: 79
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Also Known As:
Clarion Mackay
Mackay Clarion

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