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Clarion Hotel Mackay Marina

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Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
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Clarion Hotel Mackay Marina
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Ranked #5 of 30 Hotels in Mackay
A recent review
3 of 5 stars reviewed 3 days ago
ZdenkaAussie25 Melbourne, Australia
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191 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Top Contributor
130 reviews 130 reviews
90 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Got a studio room on top floor with nice Marina views. Nice large balcony but unfortunately no outdoor furniture to enjoy the views. Bed average, mattress a bit too hard for our liking. Kitchenette handy if you want to prepare your meals. However, no toaster or pans. Went to reception to ask for toaster and I was told that it's... More 

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LittleRedDot
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 1 week ago

CLARION Hotel @ Mackay Marina. The hotel's location was a good 20-30mins drive from Mackay Airport in light traffic; not that Mackay experiences heavy vehicular traffic at any time of the day, but more on the number of turns through the town centre and traffic lights. Hotel's premise was right on the promenade fronting the marina, along with a few... More 

Was this review helpful? Yes 2
South Pacific
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here for work and couldn't have been more pleased we did. Fantastic hotel in a beautiful location, makes a work trip to Mackay feel relaxed and idyllic on the waterfront. Particularly enjoyed dining at the Hotel restaurant (Latitude 21 Bar & Restaurant) in the evening. The food and service were both fantastic. We made very short work on a... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Jamie Thank you for your review, I am glad that you enjoyed your stay with us. It was also good to see that our restaurant, Latitude 21, was to your liking, I will pass your comments on to them. Again thank you for your comments and I look forward to welcoming you back in the near future. Regards Gardiner... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We found the Clarion Hotel quite by accident. We are so pleased that we did. The staff have been fabulous; friendly and helpful. We have changed our plans a couple of times (we just wanted to stay longer at a busy time)and staff could not have been more helpful. We found the place comfortable and that view is amazing. Only... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Christine Thank you for your feedback. It was great to read that even though you found us by accident we exceeded your expectations. We have indeed begun our refurbishment and can’t wait for the finished product. I hope that you get well soon and look forward to welcoming you back. Regards Gardiner Burrows Front Office Manager More 

Saint Louis, Missouri
Top Contributor
91 reviews 91 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I’ve stayed here several times over the past 4 or 5 years. I like it. Mackay doesn’t exactly have a lot of hotels in great locations, however, this one is an exception. The hotel overall is pretty good, but in my opinion, not great. They seem to operate the place on a shoe string as staff at times seems to... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Dunder36 We appreciate you taking the time to send us this feedback. Your comments have been noted and I am certain that over the coming months we will improve on being very good to being great. I would like to thank you for your patronage and look forward to welcoming you back in the near future. Regards Gardiner Burrows... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Lovely, clean & comfortable hotel right on the waterfront at the Mackay Marina. The service here was fantastic and exceptional. I was travelling by myself and I was first greeted at reception by a lovely gentleman named Gardiner, who was ever so welcoming and friendly. He was helpful in answering my many questions about Mackay, with giving me directions and... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Marcelle Thank you for your wonderful review. I am glad that we were able to make your unexpected stay a memorable one, and that you gave us the opportunity to show that we will always try our best to ensure a comfortable stay. Thank you for the great comments, I have passed these along to those mentioned and I... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time. Hotel in great location. The service is so good. Nothing a problem. Room beautiful and the cleanest I have stayed in. Room beautifully serviced after one night. So enjoyable to come back too after a long day Thank you

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Rodney G Thank you for this great review. I am glad that your stay with us was a good one and I hope to welcome you back soon. Regards Gardiner Burrows Front Office Manager More 

Melbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back from another great stay at the Clarion - my favourite hotel in Queensland. Sure, the location is a bit out of town, but what do you do at an in-town motel, stay in the room all night? Here you can enjoy beautiful walks along the waterfront, have a drink by the pool or at one of the... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Scribedownunder Thank you for your fabulous review. I agree we are in the best location in Mackay and it’s also great to see that we have given you consistently good service during your stays with us. Thank you for your patronage, we will be ready to welcome you back for your next visit. Regards Gardiner Burrows Front Office Manager More 

Mackay, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were touched by the generosity and compassion of the Clarion Hotel Mackay Marina. We booked a room for our wedding weekend and planned our wedding breakfast for the Marina View Room on the Sunday morning. After management heard our story from a third party of our recent stage 4 cancer diagnosis, our room was upgraded and we were treated... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Michelle B Thank you for your kind words, I am glad that your stay with us was a memorable one and we were happy to serve. I wish you all the best and hope to see you back soon. Regards Gardiner Burrows Front Office Manager More 

Scarborough, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Stayed here for work and options were limited in Mackay. Rooms were excellent and so were the staff. Special mention to Mel, Brianna and Ryanda who looked after us a treat, made me feel like I was at home. Wouldn't hesitate to recommend this hotel.

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Jason W Thank you for your wonderful comments, I am glad that your stay with us was a good one and that the service you received was to standard. I will be sure to pass on your comments to Mel, Brianna and Ryanda and I hope to welcome you back in the near future. Regards Gardiner Burrows Front Office... More 

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