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Clarion Hotel Mackay Marina

4.5 of 5 Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
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Clarion Hotel Mackay Marina
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Clarion Hotel Mackay Marina
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173 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Everything about this hotel is great. Clean, modern, friendly, helpful staff. Nothing was any trouble. We dined in the Captains Table room for my sisters 40th. The food was great and it was nice to have a private room. I especially love the view of the marina from our room. Thank you Michael for your hospitality.

Was this review helpful? Yes 1
Mackay, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband organised this girls weekend away for my 40th. We were made to feel welcome the moment we arrived, It was perfect in every way, from the very clean, spacious and nicely decorated adjoining rooms to the beautiful meals we had in the captains table private dining room. The room was well stocked with our requested Champagne and cheese... More 

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Gold Coast, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I am in a touring band and we stayed at Clarion Hotel when we did a show in Mackay.. by FAR the best acom we have stayed in on the road with the friendliest staff. The food & room service was fantastic with great ocean views. 10/10

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1 review
5 of 5 stars Reviewed 3 days ago NEW

One of the best hotel's we've stayed in a non capital city town. FANTASTIC sunset views, the rooms are HUGE and the staff were extra friendly. Ask for Mick, he went that extra step to ensure our stay was as enjoyable as possible.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Had a night here for our anniversary and was totally disappointed all round. The service was very poor when we arrived and there was confusion with paying directly online and it being refunded so we had to pay again on arrival. The lady was rude and not helpful. The whole place smelt really funny and there were stains everywhere! For... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Sheeana A Please accept my sincerest apologies for the disappointing stay that you had with us. I would like to assure you that the service you received is not the normal standard of service that we pride ourselves in offering our guests. We are in the process of refurbishing the hotel and one of those aspects is the Austar... More 

1 review
5 of 5 stars Reviewed 1 week ago

Have stayed at the Clarion Mackay for the third time you could get a better place to stay staff are friendly and helpful room are always clean food was fantastic I would recommend anyone to stay there and I will be staying there again it's a credit to the management on all aspects for the Clarion

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Janelle C Thank you for your wonderful review and continuing patronage. It was great to read that we have continually impressed and I look forward to welcoming you back in the near future. Regards Gardiner Burrows Front Office Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for one night on the strength of reviews of friendly staff and wonderful service. Maybe I was looking for something amazing but left disappointed. Let's start with the positive. Beautiful hotel. Very clean. Great room facilities. Lovely view. Negatives. I stood for over 10 minutes to book in whilst one very pleasant lady dealt with a gentleman before... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Sheila K Thank you for your review and please accept my apologies for the sub-standard service that you received during your stay with us. I can assure you that this is not our normal standard of service. I have noted your concerns in regards to the wait at check in and the issues you encountered in our restaurant. I... More 

Brisbane, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Over the past month we have stayed at The Clarion twice and have been very satisfied both times. Having stayed in two different types of rooms, we were impressed with the size and amenities in each one. The location is great as it is quiet and harbor view is nice. During our stay's we did not have the opportunity to... More 

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Tina B Thank you for your recent review, I am glad that you enjoyed both your stays with us and hope to welcome you back again in the near future. Regards Gardiner Burrows More 

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel through lastminute.com as the 'secret deal' as we couldn't decide on a place to stay in Mackay overnight on our roadtrip back down to Sydney. We were a little disappointed with the location, it is in Harbour which sounds nice, but really its pretty industrial with the diesel storage being right behind the hotel. When we... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Hayleypoo Thank you for your review and my apologies for the problems that you encountered during your stay. We will be refurbishing the hotel in the coming months and I can assure you that those few things, as you mention, will be fixed. I hope that you will visit us again to see the improvements. Regards Gardiner Burrows Front... More 

Gold Coast, Queensland, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a great overnight stay at the Clarion. Staff were lovely, nice large room for our active family of 5, beautiful views from our balcony over the harbour and location is fantastic with a great choice of restaurants along the waterfront. Great for the kids too, has a playground just across the road and they loved the pool -... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Amanda M Thanks for the great review I am glad you and your family had a geat time and I hope you will be back soon to enjoy another stay. More 

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Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Phone Number:
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Hotel Mackay Marina 4.5*
Number of rooms: 79
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Also Known As:
Clarion Mackay
Mackay Clarion
Hotel Style:
#2 Luxury Hotel in Mackay
#3 On the Beach Hotel in Mackay
#3 Business Hotel in Mackay

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