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All 29 Mackay hotels

Clarion Hotel Mackay Marina

4.0 of 5 Hotel   |   Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
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Ranked #4 of 29 hotels in Mackay
A recent review
3 of 5 stars reviewed 2 weeks ago
Paul W Sydney, Australia
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141 people have reviewed this hotel

Traveler rating
    55
    33
    30
    13
    10
See reviews for
17
43
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54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hi firstly i would like to say i travel for work & stay all over Australia & Asia Pacific, I have stayed at many hotel in the 15 years I have worked in my industry from the good to the down right disgusting. I use TripAdvisor as a tool for finding comfortable places to stay. I recently stayed at the... More

Was this review helpful? Yes 2
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Mr. Paul W Please accept my apologies for the problems you encountered during your stay with us. In regards to the experiences you had with the internet, I assure you we did everything we possibly could to resolve the issues you were having. Our internet is open access and has no minimum download restrictions, and we think that possibly... More

Seattle, Washington
Top Contributor
81 reviews 81 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located right at the beautiful Mackay Marina waterfront area, the overall water setting has been used nicely throughout the hotel by combining garden style with a sense of contemporary to create a comfortable yet updated feeling. The reception staff were so easy to check in with and we loved the spa style suite with kitchen on the 7th floor with... More

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Cathy Thank you for your fantastic review of our hotel. I am glad that you enjoyed your stay with us and I hope to welcome you back in the near future. Regards More

Saint Charles, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

The Clarion at Mackay has been a great place to stay. We've been here for 6 days and the staff has been great and the views of the harbor spectacular. It's a really nice place, but not overly fancy. Everyone is pretty laid back and even though the food is great, the meals are not too formal or stuffy. I'll... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear RAC 445 Thank you for your recent review of our hotel, it is great to hear that you enjoyed your stay with us and I hope to welcome you back in the future. Regards More

Saint Charles, Missouri
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in the marina and our sailing yacht had to be hauled for work. We ended up staying at the Clarion for a week. The staff was friendly, courteous and helpful in every way. Our room (executive suite) was outstanding with an incredible view if the marina and beyond. We had been sailing for several months so I appreciated... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear MMCtraveller Thank you for your fantastic comments.I am glad that you enjoyed your stay with us so much, and I hope to welcome you back in the future. More

Broadbeach, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stopped off here for the night after 11 hours of driving, and it was a great place for some much needed rest. View of marina was beautiful, and the room was a generous size and had everything we needed. The amenities were modern, although a bit of a pain that the shower door did not close which left a... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Ellex5 Thank you for your recent review of the Clarion Hotel Mackay Marina. I am glad to hear that you enjoyed your stay and apologise for the difficulties you had with the shower door and the parking. Again I would like to thank you for your comments and I hope to welcome you back in the near future, and... More

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is clean but had a funny smell. My husband is staying at the hotel for work, almost 2 months, it's convenient for him as he is working along the harbour. It's not the hotel if you want a romantic weekend but there really isn't a hotel for that in Mackay. We used the laundry room and our room... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Louielou Thank you for your recent review. This feedback is invaluable to us and we have taken your comments to heart. I would like to apologise for the problems you had in the guest laundry on your floor, and I would like to assure you that these laundries are checked on a regular basis for cleanliness. I have informed... More

Sunshine Coast, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 13, 2014

Just back from a short trip to Mackay. Always thought this hotel was in a great location but never stayed before. Well, location perfect - great view from balcony. Rooms were large, modern & clean. Bathroom included a bath. Only negatives were : room lacked a toaster & small frypan or skillet to cook on two burner cooktop. However we... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Madfc The cookies are home made, and I am also glad to hear that your stay with us was an enjoyable one.There is nothing like that view from the balcony and I would like to apologise for the missing pan and toaster, we have them available on request from reception. I hope that when you return your stay will... More

Newcastle, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 11, 2014

My husband visits often for business always happy, great service clean comfortable rooms , I decided to accompany him for 5 nights to be spoilt before an operation and was rather disappointed on arrival we were told there was no room service during the day the breakfast service finishes at 9am and the restaurant was not opened for lunch,reopens at... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Karen M I am sorry to hear that your stay with us was a troubled one as a result of not being able to order lunch.We have taken your comments to heart and room service is now available during the lunch time hours. I sincerely hope that this incident has not tarnished you perception of our hotel and we... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 1, 2014

We have now stayed twice at the Clarion. Both times we have loved our stay..The staff are wonderful..right from check-in to leaving..The cleaning staff are amazing...They are very friendly and keep the rooms so spotlessly clean...I'm a bit of a clean freak..but I don't have to worry here because the lovely ladies do such a wonderful job...I would highly recommend... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Carolyn Thank you for your recent review and feedback on your stays with us at The Clarion Hotel Mackay. We pride ourselves in offering excellent service consistently and it is good to hear that both of your stays were good ones. I look forward to welcoming you back in the near future More

Surfers Paradise, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

We had a race event last weekend in Mackay , there was 10 of us staying in 5 rooms and the Clarion Hotel Mackay Marina was awesome , the rooms were very clean and modern the buffet Breakfast was fantastic the staff were helpfull to our needs , we will stay there always when in Mackay !!

Was this review helpful? Yes 2
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Firstly let me thank you for choosing to stay with us here at the Clarion Hotel Mackay Marina, and by reading your review your team enjoyed it that much you will be returning on your next visits to Mackay. Housekeeping do a great job at keeping all rooms fresh and clean and the buffet breakfast is a must when you... More

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Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Hotel Mackay Marina 4*
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Also Known As:
Clarion Mackay
Mackay Clarion

67 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Mackay #2 On the Beach Hotel in Mackay
Hotel Class
Official Description (provided by the hotel)
Located at Mackay's beautiful Marina, the gateway to the Great Barrier Reef, overlooking the breathtaking Whitsunday islands. 79 self contained suites with ocean views, including spa suites. Waterfront restaurant & bar with wine cellar. Boardroom for functions & meetings. Large resort style swimming pool. Tour desk with trips to the Great Aussie Outback, Guided Rainforest and Platypus Tours, Sunset Cocktail Cruises & more. Full disabled access. ... more   less 
Number of rooms
79

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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