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Clarion Hotel Mackay Marina

4.5 of 5
Hotel website
Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Special Rate
Free room upgrade
Clarion Hotel Mackay Marina
Best prices for: 1 room 1 guest
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Ranked #5 of 30 Hotels in Mackay
A recent review
5 of 5 stars reviewed yesterday
Janelle C
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195 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Once again we stayed at the Clarion I can't thank the staff enough they are so helpful and the rooms are always so clean so if u have to go to mackay I would always recommend stay at the Clarion this is about the fifth time and the staff are ways the same

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thoroughly enjoyed our stay here. . So much so. . We extended our time. Booking was effortless and friendly. Checking in. . The same. The Premier room had stunning views over the Mariner and the beach. A short walk only to the variety of restaurants. The buffet breakfast was delicious. . I'm very keen to try out the seafood smorgasbord... More 

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Brisbane, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 3 nights whilst visiting family in Mackay. Nice hotel overlooking the marina. Paid for bed and continential breakfast - its an extra $10 pp to upgrade to full breakfast and personally dont think it is worth it as for the 3 days all the hot food was the same every day. We upgraded from a studio to an... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Annette M Thank you for your review and apologise for the noise disturbance you had on your first night’s stay. I have noted your comments in regards to the breakfast, balcony furniture and the studio room. We are in the process of refurbishing all of our rooms and we are still looking into solution for balcony furniture as this... More 

Moranbah, Australia
Top Contributor
50 reviews 50 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A good hotel, one of the better establishments in Mackay if you are keen on having a few indemnities .The marina is a ways away from the city centre or public transportation, expect to need a car or taxi to access shops or restaurants. Food is ok, nothing standout for price, it could be considered a bit pricey. Room itself... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Jason W Thank you for your review. I am glad that your stay with us was a good one. In regards to your comment on transportation, we are currently looking into viable, cost effective transportation options to and from town. Thank you again for your comments and I hope to welcome you back again in the near future. Regards... More 

Melbourne, Australia
Top Contributor
133 reviews 133 reviews
92 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Got a studio room on top floor with nice Marina views. Nice large balcony but unfortunately no outdoor furniture to enjoy the views. Bed average, mattress a bit too hard for our liking. Kitchenette handy if you want to prepare your meals. However, no toaster or pans. Went to reception to ask for toaster and I was told that it's... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear ZdenkaAussie25 Thank you for your review and my apologies for the disturbances that you had during your stay. We are currently replacing our air-conditioning systems and have tried our very best to limit the amount of noise and disturbance that this produces. Again thank you for all your comments and I hope to welcome you back for a quieter... More 

LittleRedDot
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 4 weeks ago

CLARION Hotel @ Mackay Marina. The hotel's location was a good 20-30mins drive from Mackay Airport in light traffic; not that Mackay experiences heavy vehicular traffic at any time of the day, but more on the number of turns through the town centre and traffic lights. Hotel's premise was right on the promenade fronting the marina, along with a few... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Daer wwsm Thank you for taking the time to post your review and comments. I am glad that you enjoyed your stay with us and hope that we will be welcoming you back in the near future. Regards Gardiner Burrows Front Office Manager More 

South Pacific
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed here for work and couldn't have been more pleased we did. Fantastic hotel in a beautiful location, makes a work trip to Mackay feel relaxed and idyllic on the waterfront. Particularly enjoyed dining at the Hotel restaurant (Latitude 21 Bar & Restaurant) in the evening. The food and service were both fantastic. We made very short work on a... More 

Was this review helpful? Yes 1
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Jamie Thank you for your review, I am glad that you enjoyed your stay with us. It was also good to see that our restaurant, Latitude 21, was to your liking, I will pass your comments on to them. Again thank you for your comments and I look forward to welcoming you back in the near future. Regards Gardiner... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We found the Clarion Hotel quite by accident. We are so pleased that we did. The staff have been fabulous; friendly and helpful. We have changed our plans a couple of times (we just wanted to stay longer at a busy time)and staff could not have been more helpful. We found the place comfortable and that view is amazing. Only... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Christine Thank you for your feedback. It was great to read that even though you found us by accident we exceeded your expectations. We have indeed begun our refurbishment and can’t wait for the finished product. I hope that you get well soon and look forward to welcoming you back. Regards Gardiner Burrows Front Office Manager More 

Saint Louis, Missouri
Top Contributor
91 reviews 91 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I’ve stayed here several times over the past 4 or 5 years. I like it. Mackay doesn’t exactly have a lot of hotels in great locations, however, this one is an exception. The hotel overall is pretty good, but in my opinion, not great. They seem to operate the place on a shoe string as staff at times seems to... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Dunder36 We appreciate you taking the time to send us this feedback. Your comments have been noted and I am certain that over the coming months we will improve on being very good to being great. I would like to thank you for your patronage and look forward to welcoming you back in the near future. Regards Gardiner Burrows... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 5 weeks ago

Lovely, clean & comfortable hotel right on the waterfront at the Mackay Marina. The service here was fantastic and exceptional. I was travelling by myself and I was first greeted at reception by a lovely gentleman named Gardiner, who was ever so welcoming and friendly. He was helpful in answering my many questions about Mackay, with giving me directions and... More 

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Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Marcelle Thank you for your wonderful review. I am glad that we were able to make your unexpected stay a memorable one, and that you gave us the opportunity to show that we will always try our best to ensure a comfortable stay. Thank you for the great comments, I have passed these along to those mentioned and I... More 

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