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All 28 Mackay hotels

Clarion Hotel Mackay Marina

4.0 of 5 Hotel   |   Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
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Clarion Hotel Mackay Marina
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62%
Ranked #3 of 28 hotels in Mackay
A recent review
5 of 5 stars reviewed 1 week ago
Madfc Sunshine Coast, Australia
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  • Reviews (135)
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135 people have reviewed this hotel

Traveler rating
    52
    32
    28
    13
    10
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17
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52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Sunshine Coast, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Just back from a short trip to Mackay. Always thought this hotel was in a great location but never stayed before. Well, location perfect - great view from balcony. Rooms were large, modern & clean. Bathroom included a bath. Only negatives were : room lacked a toaster & small frypan or skillet to cook on two burner cooktop. However we... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Madfc The cookies are home made, and I am also glad to hear that your stay with us was an enjoyable one.There is nothing like that view from the balcony and I would like to apologise for the missing pan and toaster, we have them available on request from reception. I hope that when you return your stay will... More

Newcastle, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband visits often for business always happy, great service clean comfortable rooms , I decided to accompany him for 5 nights to be spoilt before an operation and was rather disappointed on arrival we were told there was no room service during the day the breakfast service finishes at 9am and the restaurant was not opened for lunch,reopens at... More

Was this review helpful? Yes
Gardiner B, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Karen M I am sorry to hear that your stay with us was a troubled one as a result of not being able to order lunch.We have taken your comments to heart and room service is now available during the lunch time hours. I sincerely hope that this incident has not tarnished you perception of our hotel and we... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We have now stayed twice at the Clarion. Both times we have loved our stay..The staff are wonderful..right from check-in to leaving..The cleaning staff are amazing...They are very friendly and keep the rooms so spotlessly clean...I'm a bit of a clean freak..but I don't have to worry here because the lovely ladies do such a wonderful job...I would highly recommend... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Carolyn Thank you for your recent review and feedback on your stays with us at The Clarion Hotel Mackay. We pride ourselves in offering excellent service consistently and it is good to hear that both of your stays were good ones. I look forward to welcoming you back in the near future More

Surfers Paradise, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a race event last weekend in Mackay , there was 10 of us staying in 5 rooms and the Clarion Hotel Mackay Marina was awesome , the rooms were very clean and modern the buffet Breakfast was fantastic the staff were helpfull to our needs , we will stay there always when in Mackay !!

Was this review helpful? Yes 2
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Firstly let me thank you for choosing to stay with us here at the Clarion Hotel Mackay Marina, and by reading your review your team enjoyed it that much you will be returning on your next visits to Mackay. Housekeeping do a great job at keeping all rooms fresh and clean and the buffet breakfast is a must when you... More

Gold coast
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I found the rooms to be clean and very comfortable . It was handy to have a washing machine and dryer having 3 children ! The staff were very friendly and helpful too ! The restaurant has a beautiful view of the marina - the buffet breakfast was great ! I found that the hotel had everything we needed and... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

I would personally like to thank you for your kind review. I know that travelling with children, having a washing machine and dryer is very handy indeed. Our breakfast in our restaurant has always been a great way to start your day nothing like the beautiful Marina and horizon views first thing in the morning. I will be letting all... More

Ko Phi Phi Don, Thailand
Contributor
12 reviews 12 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 13, 2014

This isn't a new hotel, even though other reviews state this. It has been here for some 10 years and is about to undergo a bit of a facelift. For the money and location, I have found this hotel to be very good. Happened to visit on a Friday and they have half price cocktails all day.. and not watered... More

Was this review helpful? Yes 2
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Hi, I would firstly like to thank you for taking the time to write a refreshing review of our Hotel and the Marina alike on Tripadvisor. We are very excited for the new direction we are taking and also for the cosmetic facelift we are going to be having in the up and coming months. I am thrilled to hear... More

Townsville, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 27, 2014

This is a nice new clean, modern and totally dull hotel, just like a Toyota Camry.Who ever did the decorating didn't really try hard as most of the furniture ultra dull. The restuarant doubles up as a conference room so not much atmosphere there either. On a positive note, the food was excellent, the rooms were clean, spacicous and the... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

I would like to say thank you for your feedback, we do take all comments on board and hopefully on a return trip you will notice the small and ongoing changes, being a 10 year old Hotel it is time for a refresh. We do have the best room and restaruant views in town and have always prided ourselves on... More

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2014

We booked an Executive Spa room for our stay and our room was on Level 4 with Marina Views. I was glad to see the upholstery had been replaced since my last stay, rooms appeared freshly painted and clean. Staff at checkin were very friendly and helpful, and the process was quick and efficient. The most disappointing part of our... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Thank you for your return stay and also noticing the refreshing chcnges to our Executive Spa Suite. Our Front Offcie Team pride themselves on making the check in procedure welcoming and efficent to ensure our Guests have a relaxing stay from the momnet you enter the foyer. I do apologise if the breakfast servery wasn't to standard, this has been... More

Singapore, Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 21, 2014

Probably the best hotel in Mackay area, in another word, probably one of the few hotel/motel in Mackay with a bit of class, good food, good service in the restaurant, rooms are big , beds are nicec, and clean. Downside: **the receptionists might need a bit more training, the one checked me in barely smile, and next morning the morning... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Good afternoon Timmy08, We would like to thank you for your feedback, you have given great insight into the overall conditon of our Hotel, as we do consider ourselves to be the best in town. I do apologise if you feel your check in and check out process wasn't fulfilled to your standard, this will be addressed with all the... More

Townsville, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2014

I stayed here with family. While the room was just a room with a double and a single bed, it was clean, comfortable and very quiet. It was a home away from home located in a lovely position on the harbour with beautiful views out over the marina. The staff were very friendly and accommodating. Coffee in the downstairs lounge... More

Was this review helpful? Yes
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Good afternoon, I would like to thank you on behalf of all the team at The Clarion Hotel Mackay Marina for only taking the time to write a review for us . We all work extremely hard to ensure our customer service is excellent, that the rooms are kept in great condition, cleaning is to the highest of standards and... More

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Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Hotel Mackay Marina 4*
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Also Known As:
Clarion Mackay
Mackay Clarion

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Mackay #2 Luxury Hotel in Mackay
Hotel Class
Official Description (provided by the hotel)
Located at Mackay's beautiful Marina, the gateway to the Great Barrier Reef, overlooking the breathtaking Whitsunday islands. 79 self contained suites with ocean views, including spa suites. Waterfront restaurant & bar with wine cellar. Boardroom for functions & meetings. Large resort style swimming pool. Tour desk with trips to the Great Aussie Outback, Guided Rainforest and Platypus Tours, Sunset Cocktail Cruises & more. Full disabled access. ... more   less 
Number of rooms
79

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