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Alara Motor Inn

52 Nebo Road, Mackay, Queensland 4740, Australia
Hotel amenities
Alara Motor Inn
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Ranked #11 of 30 Hotels in Mackay
A recent review
3 of 5 stars reviewed 1 week ago
Eve-Jay Kent
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27 reviews from our community

Traveler rating
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    12
    4
    3
    0
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5
9
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5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kent
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here recently on a road trip in Queensland. There was a microwave, a fridge which was stocked like a hotel mini bar and no sink. We had been used to these facilities at other motels to was dishes, store food etc and this was not so easy here. The hot water in the wash hand basin was almost boiling,... More 

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Moranbah, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed for one night, travelled as family with two adults ad two teens. Stayed in family room with a seperate second bedroom, nice size. Nicely painted courtyard, aircon good, shower pressure not great but not a dribble either. Bed comfy, slept well. Only con was the man who served me, his customer service skills were so bad we were laughing... More 

Was this review helpful? Yes 1
Rockhampton, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

The staff were amazing to deal with before our stay and during - the late check in was great as we had travelled up later than expected. The room was big - seemed bigger than an average room. Everything was nicely presented. Only issue was the lighting in the bathroom but this isn't a game changer. We had a nice... More 

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AlaraManager, Front Office Manager at Alara Motor Inn, responded to this review

Thank you for such a positive review. We are very lucky to have such hard working and dedicated staff to make your experience here with us such a pleasant one. More 

Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 29, 2014

This one hotel of many along the Nebo Road approach to Mackay CBD. Like most of the hotels on this stretch, it's under the flight path, so can get a bit noisy if you're in the rooms during the day. It's clean and well looked after, with freindly staff, which is a good enough reason to come back again... ...however,... More 

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AlaraManager, Front Office Manager at Alara Motor Inn, responded to this review

Thank you for taking the time to post your review, we are always happy to recieve feed back so we can find ways to improve our services to all our valued guests. More 

Sydney, Australia
Top Contributor
73 reviews 73 reviews
46 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 18, 2014

My wife and I recently stayed here twice during a visit to Far North Qld. Both stays were consistentely good, and the rooms are a pleasant suprise when you open the door. Like most older hotels in country areas, the outside of the buildings are normally quite old (understandable), but its when you open the door to your unit, that's... More 

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AlaraManager, Manager at Alara Motor Inn, responded to this review

Mitch we always enjoy hearing stories about customers stay, we do respect your feed back. Our staff aim to make your stay at Alara as homely as possible. As you can appreciate aircraft noise is beyond our control but as you rightly pointed out schedule services operate within a reasonable time frame. We welcome you back should you be passing... More 

Perth, Australia
Top Contributor
86 reviews 86 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 13, 2014

Our family room consisted of a Queen bed in the main room with a bar fridge and microwave, a separate twin bedroom and a bathroom. It was very clean and spacious for a motel and we couldn't hear any noise from the road (our unit was at the rear).

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AlaraManager, Manager at Alara Motor Inn, responded to this review

Thank you personally for taking the time to place a review on TripAdvisor. We greatly appreciate feed back. We do pride ourselves in our Customer service in all areas and we work as a team to make everyone's stay as pleasant as possible. We welcome you back again in the near future. Kind regards Chris More 

Cairns, Queensland, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

Loved this place so neat and tidy and very clean and smelled beautiful . Comfy beds lovely hot water . Great location of the highway but l couldn't even hear the cars l would stay there again and would recommend it to everyone.And very freindly staff.

Was this review helpful? Yes 1
AlaraManager, Manager at Alara Motor Inn, responded to this review

A belated thank you for your fabulous feedback, we are so glad you enjoyed your stay. We are delighted that you took the time to tell the world what a great place the Alara Motor Inn is. We welcome you back anytime. Kind Regards Chris More 

Perth, Australia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 13, 2014

Nice room, my wife was unhappy with the bed and we were given a different room with no hesitation. The hotel is right under the flight path for Mackay airport so is a bit noisy at times but we did not loose any sleep from it. Was not happy with my meal in the restaurant. Small portions and over cooked.... More 

Was this review helpful? Yes 2
Southampton, United Kingdom
Top Contributor
91 reviews 91 reviews
89 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 15, 2014

On the Bruce Highway on the south of Macay. on the Motel strip. It looks inviting as you approach. Warm and friendly check in. Our room was quite large and well fitted and spotless as was the bathroom.The rooms are in a courtyard setting and do not get any highway noise, its is however on the flight path to the... More 

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AlaraManager, Manager at Alara Motor Inn, responded to this review

Thank you for your review. Hope you had a wonderful time in Mackay and the rest of you travels. Kind Regards Kelly Davidson More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 7, 2014

The motel had just been reopened after being closed for two weeks at Christmas. Room was a bit hot and the air con lacked the cooling capacity to bring the temp down. Ended up sleeping on top of the bed, which was comfy enough. This is an older motel that has been generally well looked after. It should also be... More 

Was this review helpful? Yes 2
AlaraManager, Manager at Alara Motor Inn, responded to this review

Thank you for your review. I would first like to apologies that the air-conditioner was not working properly. Thank you for informing us of the problem. We have since scheduled to have all our air-conditioners serviced this week. The property was built over 30 years ago however the rooms were all refurbished in 2010. We have subsequently also replaced the... More 

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