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Dolphin Heads Resort

Beach Rd, Dolphin Heads, Mackay, Queensland 4740, Australia
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1 room 1 adult
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116 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked in for 3 nights- woken on our first morning (Saturday) at 8am to some drunken guests screaming outside our front door to "come party" then the loud techno music started at 8:30. Get up to go get breakfast from the restaurant- told by security in the pool area we couldn't enter without party wrist bands. Then told by staff... More 

Helpful?
4 Thank Tahnee H
Queensland, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

A quick visit to Mackay to see my daughter, we did a drive around Mackay to check out the sites and ended up at dolphin heads resort by the pool for a quick drink! What a lovely idea that you can actually go and have a swim, lunch and a drink on a hot afternoon. We o lay wished we... More 

Helpful?
Thank nicole871
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Previously I had thought a lot of Dolphin Heads Resort despite never staying here. I'm a Mackay local and have lived out northern beaches for most of my adult hood so I've been here a few times for a feed and drinks & a swim. We had our kids Naming Day here in July 2012. It was held on the... More 

Helpful?
1 Thank Mummyloveseungella
DolphinHeadsResort, Guest Relations Manager at Dolphin Heads Resort, responded to this review

Thank you for your comments, we really appreciate your input. That night in question we had the regular Restaurant & Bar Manager call in at the last moment which left the young lad on his own and whilst he has worked at DHR for several months had never worked an evening shift. He did ring us the next day and... More 

Travelers are raving about these Mackay hotels

Mackay, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 25, 2015

Blood stains on veranda part of room (they claimed to be varnishing the table but table not varnished - attached photos), dirty ashtray upon arrival, room not cleaned at all - dirt and fluff etc on floors etc, rodent poo of some sort behind couch. Couldn't contact management when noticed these issues that evening as they wouldn't answer the phones.... More 

Helpful?
Thank Brooke P
dolphinheadsmanager, Owner at Dolphin Heads Resort, responded to this review

Hi Brooke, I find it interesting that you have resubmitted your review again after 4 months and I have requested tripadviser to remove it. But in the meantime I will address your comments. The stain on the veranda IS stain from the tables being rosewood. Pre arrival checks are completed by management including ashtrays. The rodents, as you describe them,... More 

Gold Coast, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

We're staying at the resort for Christmas and have had such a good time already. The bad reviews on here had me worried, but it's been nothing but positive. The staff are friendly and helpful, our room is spotless and up to date. The view is beautiful from 213, we overlook the pools and the ocean. We have a queen... More 

Helpful?
Thank Chloe M
dolphinheadsmanager, Owner at Dolphin Heads Resort, responded to this review

Hi Chloe, We are so glad that you had such a great experience at our Resort. We have been working hard to get the rooms to a higher standard. The rooms are privately owned and we urging them to update them. Hope to see you back again soon! More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

Excellent stay. Wonderful staff, gorgeous new girl in reception was very informative and kind Definitely staying again Room was beautiful, the pool is absolutely gorgeous now and the proximity to the beach is absolutely and utterly perfect

Helpful?
3 Thank Bats1997
dolphinheadsmanager, Owner at Dolphin Heads Resort, responded to this review

Hi, Thankyou for your wonderful review. The staff loved helping you have a wonderful experience at our Resort and we hope to see you back soon! More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 9, 2015 via mobile

Wow, this place is fantastic, absolutely beautiful, 10/10 for everytnin, the ocean view is remarkable, the restraint is great, very friendly staff, very relaxed and laid back, the swimming pool is great, very family friendly.its a perfect spot, luckily enough we were there on a Sunday and they had outside bar with great singing entertainment, the rooms were great very... More 

Helpful?
Thank Megmason
Melbourne, Victoria, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 8, 2015

First room number 246 - disgusting! I could just deal with the worn and stained carpet and bad decor but it wasn't even clean! Carpets not vacuumed, hair in the bathroom, dirty toilet but worst of all, filthy towels - full of stains - as if the cleaners purposely refolded used towels. When I complained to reception, she said that... More 

Helpful?
2 Thank Patchy028
Toowoomba, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 1, 2015

I stayed here to attend a family wedding, my booking was stuffed up 3 times....one stage I called to confirm my booking and I wasn't even booked in at all. I turned up the day before the wedding to be informed that my booking has once again been stuffed up!! How hard is it to put an accommodation booking into... More 

Helpful?
1 Thank Julie B
dolphinheadsmanager, Guest Relations Manager at Dolphin Heads Resort, responded to this review

Hi Julie, Thank you for your comments, we really appreciate your input. What a beautiful wedding it was. We were so proud when the Bride and Groom came to us and thanked us for such a wonderful time and great service, along with our staff and kudos to the events coordinator, who had bent over backwards to make their day... More 

Brisbane, Queensland, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 23, 2015 via mobile

Beautiful spot, great view from the ocean view deluxe (?!) room just a shame there is no essence of luxury, or high end resort style. For $170 a night our expectations were relatively high and the room was a major let down. Everything is old and tired, decor and colour palette is cheap and dated. The bathroom is so dated... More 

Helpful?
1 Thank jl_skp
dolphinheadsmanager, Guest Relations Manager at Dolphin Heads Resort, responded to this review

Dear Guest, Thank you so much for taking the time to write a review on Trip advisor! We really appreciate your time and effort and any and all feed back is welcomed. It helps us better ourselves and allows us to provide the best service possible - so thank you! You are absolutely correct, our ocean view rooms are amazing,... More 

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