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All 30 Mackay hotels

Dolphin Heads Resort

3.0 of 5 Resort   |   Beach Rd, Dolphin Heads, Mackay, Queensland 4740, Australia
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Dolphin Heads Resort
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Ranked #25 of 30 Hotels in Mackay
A recent review
4 of 5 stars reviewed 3 weeks ago
Belinda B Seymour, Australia
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79 reviews from our community

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    26
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    13
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Seymour, Australia
Top Contributor
51 reviews 51 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a wedding in Dec, the service, staff and wedding were fantastic. You couldnt get a better settjng for a wedding and the reception provided by the resort was equally good. The only disappointing this about the resort are the rooms - the room we had was very dated, with an old noisey square airconditioner that we... More 

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Brisbane
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 20, 2014 via mobile

The accommodation is in need of a serious facelift. The room rate still cost $146 a night, for a room that was so dirty. The floor which was all outdoor style tiles couldn't even be walked on without shoes on as it was that dirty. The curtains are all stained along the bottom, dirty and broken. It is such a... More 

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Melbourne, Australia
1 review
5 of 5 stars Reviewed December 20, 2014

Myself, my husband and my daughter and her partner and her 2 children, and my son and his partner all stayed for a weekend early in December 2014. We came up to Mackay for the wedding of one of our Grandsons. The staff at Dolphin Heads need to be congratulated for the way we were looked after. Drinks at the... More 

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Queensland, Australia
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 17, 2014

The resort looks a bit tired and needs a make over. This being said we had no problems at all during our stay. The room was air conditioned and clean. We were there for a wedding, and it was a very pretty spot for a beach side ceremony. The reception was well catered and the staff were all friendly. All... More 

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Mackay, Australia
Contributor
16 reviews 16 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 14, 2014

Although on the mainland, this beachfront resort has the feeling that you are on an island. With a large pool and spa, surrounding tropical gardens and beaches, you feel as though you are miles away from all the hustle and bustle. Rooms are average but you tend not to spend too much time inside when you are in such a... More 

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Shepparton, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2014

Overall, the resort is in poor condition, badly needing a complete refurbishment. We personally experienced poor room facilities such as the toilet needing repairing & a broken door latch. Maintenance man only works from Mon - Thurs so we had to wait 3 days for toilet to be repaired. Door still wasn't repaired when we left. Asking price for the... More 

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Orange, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 25, 2014

I really loved Dolphin Heads, but the resort had A LOT of things that need attention. The room was good with nice beds and pillows, good TV and other standard room facilities. The room cleaning service is a little to be desired, floor not swept or mopped and toilet not cleaned, fresh towels and toilet paper were always changed and... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 20, 2014

Overall I left feeling average about my stay. Apart from the wedding we attended which was above amazing the rest of the facilities were fairly poor. The bed was so hard I would have slept better on grass or sand... Our room was barely serviced apart from fresh towels daily nothing else was done.. Toilet barely flushed.. Shower water pressure... More 

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Shepparton
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 19, 2014

Whole resort is badly in need of a refurb. Toilet didn't flush properly, door was broken, sliding door to the balcony didn't slide properly. Was told the maintenance man only worked from Mon - Thurs. Resort ran out of clean towels on Sunday. Staff are friendly.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 18, 2014

Stayed at the resort for 5 days for a wedding, all though the wedding was beautiful and a very good job on wedding setup this place is nothing special for the price. I know that its only managed and the units themselves are owned privatly but the rooms are in desperate need of renovations they are tired and dated, all... More 

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Additional Information about Dolphin Heads Resort

Address: Beach Rd, Dolphin Heads, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dolphin Heads Resort 3*
Number of rooms: 50
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Hotel Style:
#3 Top resorts Hotel in Mackay

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