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Dolphin Heads Resort

Beach Rd, Dolphin Heads, Mackay, Queensland 4740, Australia
Hotel amenities
Dolphin Heads Resort
Best prices for: 1 room 1 guest
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Ranked #25 of 30 Hotels in Mackay
A recent review
3 of 5 stars reviewed 2 weeks ago
Lib1306 Perth, Australia
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89 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We kind of just stumbled across Dolphin Heads while exploring the Mackay area and decided to stay. I was actually quite surprised with the room, it was modern, comfy bed, nice bathroom (the shower was great) and had every thing we needed. We were up on level two away from the pool and restaurant noise with our own little balcony... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at the dolphin heads resort for 5 days beautiful surroundings couldn't pick that. Poolside band was fantastic fun had by all staff friendly . ocean view rooms need a little maintenance but were good. Found the room service very slack we had to go to reception and ask for more tea coffee milk etc and towels as cleaners... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Location is the saving grace here, the food was ok however the portions were small for the price paid (there are other venues providing a much more for the same price) some of the people at my table were left wanting. The cocktails were tasty and reasonably priced as was the wine but the service slow and the dining rooms... More 

Was this review helpful? Yes 1
Mackay, Australia
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 22, 2015

I took my family to the resort for lunch on the weekend just gone. We waited for approximately 15 minutes at the restaurant conter before we were even acknowledged. We inquired as to availability for luch and was told no worries, you can sit anywhere except the first three tables. We found a table and sat ready to eat. It... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

We booked the Dolphin Heads Resort recently as my husband was looking at investing in property in the area. We chose Dolphin Heads as it looked so pretty and peaceful and was just out of the Mackay centre. We took suggestions from this website and booked an ocean front room. Yes the outlook from these rooms is quite spectacular however... More 

Was this review helpful? Yes 3
Mackay, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 16, 2015

decided to go to Dolphin Heads for a relaxing family breakfast with our daughter who has recently moved out of home! I had made a booking for 9.30am! When we arrived there was no table reserved, but we could sit anywhere as there was hardly anyone there! We were given a table near the bar and the pool! The table... More 

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Sydney, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2015

We had the pleasure of staying at the Dolphin Heads Resort recently to attend my niece's wedding. Unlike some other reviewers we were fortunate to have stayed in newly renovated adjoining rooms that were right by the poolside. These rooms were tastefully decorated and were fresh and clean. As we are a family of five we had the kids in... More 

Was this review helpful? Yes 2
Mackay, Australia
Top Contributor
70 reviews 70 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 31, 2015

Through successive owners and managers it never seems to fly. Patrons at the restaurant made to feel like the waiters are doing them a favour. This is typical in Mackay however. Bad service is now the norm and expected. Restaurant often closes without notice and they never stick to opening times. The place has incredible potential but there seems to... More 

Was this review helpful? Yes 1
Cairns
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 27, 2015

We stayed here for a family weekend and a birthday party nearby. It was a great location as we had ocean view rooms and the lawn areas to gather on. The rooms are quite rundown - ours had a sliding door that wouldn't slide and the frame of the doorframe was falling off. The pool area is great and good... More 

Was this review helpful? Yes 2
Airlie Beach, Australia
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 27, 2015

Stayed here a few times and each time the service was outstanding from reception staff to bar staff and all in between! Great place to unwind at the weekend and lovely location for their Sunday session when they have live music. Great spot and nice to be outside of the city. Big pool (could do with some more loungers) Small... More 

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