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All 29 Mackay hotels

Dolphin Heads Resort

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3.0 of 5 Resort   |   Beach Rd, Dolphin Heads, Mackay, Queensland 4740, Australia
Hotel amenities
Dolphin Heads Resort
Ranked #24 of 29 Hotels in Mackay
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68 reviews from our community

Traveler rating
    7
    15
    22
    11
    13
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21
19
1
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

This "resort" needs a complete overhaul, staff need training in customer service as well There is too much to go into but I would advise to be aware that this is pushing to be even 3 star so if that is what you expect then stay here, otherwise look elsewhere.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This resort is past it's use by date. It is in it's dotage. It looked like it hadn't been overhauled after the last the cyclone hit. The grounds, walkways & building are in a poor state of repair. Our room also needed lots of work. The pool photo must be years old, as much of the aqua blue paint has... More

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Sydney, Australia
Top Contributor
59 reviews 59 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 7, 2014

The hotel is in a quiet position around 20 mins out the town centre of Mackay. The location is lovely, sitting right on the waters edge. The facilities are nice with a clean and large pool. However the hotel is a little run down and there is a variation in the room quality despite the price being the same. Some... More

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Elanora, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2014

Stayed 2 nights and we were made feel very welcome . The resort has a lovely holiday feeling and wonderful for children. Rooms were clean and had every thing we needed.. Bed covers made it all look a little old fashion, but that is an easy fix. Thanks for a nice relaxed stay.

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Cooma, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2014

Stayed here for a wedding. It is out if town so was annoying to have to go back and forth to get things. Does have a restaurant but is very over priced. Service was average, management was nowhere to be seen and the age of the bar staff was questionable. Location very beautiful but not what we expected. Place is... More

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Australia
Contributor
19 reviews 19 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 23, 2014

We stayed at the Dolphin Heads Resort over the weekend for a wedding. I agree that the resort is in need of a face lift as mentioned in other reviews, but that was the only negative. The staff were courteous, attentive and friendly. I will make particular mention of Sacsha who worked the Bar for the 3 days we were... More

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DolphinHeadsResort, Guest Relations Manager at Dolphin Heads Resort, responded to this review

Thank you Kerry for taking the time to review Dolphin Heads Resort. We are glad you enjoyed your time with us and look forward to seeing you again soon. More

Johannesburg, South Africa
Top Contributor
55 reviews 55 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 17, 2014

I have just returned from a 15 night stay at Dolphin Heads resort. We had an ocean view room which was probably better than garden or pool view even though they are a little cheaper. I found my room to be quite tired and in need of an upgrade. We chose not to have the room serviced every day as... More

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Wolfenbuttel, Germany
1 review
4 of 5 stars Reviewed March 12, 2014

we have been there with a group of German Basketballplayers and their wifes a couple of years ago. We have been hosted very friendly and the resort was exactly what we have expected after a long tournament. Great value!

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

Great spot. Was really quiet while we were there so that was a bonus. Needs a facelift but all facilities are clean & functional. Nice to breath the sea air at night. Restaurant was ok for dinner. Bit overpriced for what was on offer but the lone waitress on duty was friendly and helpful and didn't mind that we stayed... More

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Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 10, 2013

Positives: lovely location overlooking ocean, very friendly, helpful staff; rooms decent (a bit old, but for what it is it's ok), everything works. The restaurant is better than it looks: thai beef salad was decent. The pool is pretty nice and there are lots of places to relax in the sun. Negatives: full of screaming children and (dare I say?... More

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Additional Information about Dolphin Heads Resort

Address: Beach Rd, Dolphin Heads, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dolphin Heads Resort 3*
Number of rooms: 50

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