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Quest Mackay

Certificate of Excellence
38 Macalister St, Mackay, Queensland 4740, Australia
Hotel amenities
Quest Mackay
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Ranked #6 of 23 Specialty Lodging in Mackay
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Darren D Brisbane, Australia
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67 reviews from our community

Traveler rating
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    4
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

sorry but we are in North Queensland and things can be a bit !!!!!! Any way I am at quest for work for 3 nights and I write this while I am still staying and I am very impressed the rooms are a decent size very clean and tidy. It's close to all restaurants. Staff have been very helpful Ann... More 

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Brisbane, Australia
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

The units are apartments and well set out. For me the location for my work was great with no more than a five minute walk. The unit had good views and all the extras such as a recharge unit for any mobile phone in case you leave your charger at home.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2015

We booked here on New Years day and can't believe how lucky we where to choose the quest, clean close to the lagoon pools, shopping and most of all Dan Murphy and restaurants and Bellisimo Gelato for the kids, and I must say Bianca was fantastic always said hello and nothing was trouble for her. I will definitely be back... More 

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Senior Contributor
33 reviews 33 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 29, 2014

Stayed here for one night for business. The studio rooms are very spacious. Cavernous in fact. Plenty of room. Well maintained. Good clean bathroom. Comfy bed. Only thing I don't like is that it's two singles punched together and there was a pronounced lump in the middle of the bed. Cat at reception was friendly and efficient. A real pleasure... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Cat is going to be so thrilled with your feedback, Thank you!! Please let me know next time your back and I ill assist with your wifi connection, look forward to welcoming you back to Quest Mackay soon More 

Senior Contributor
44 reviews 44 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 21, 2014

Stayed one night for a business trip last week. Firt rime staying at this quest. Nice place and average by quest standards. But the noise from the adjoin room was too much. I call the front desk twice to request they ask the person to be a little respectful of other. I not sure they did anything. Around 11pm I... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi, I'm sorry your stay was not a pleasant one. I do know that my staff did speak with the guests concerned and I'm disappointed for both yourselves and our reputation that we were not able to exceed your expectations, hopefully you will come back and see our newly refurbished product and get a true "Quest" experience More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014 via mobile

I am staying in a One bedroom apartment here at Quest Mackay and it is exactly what I want. In the center of town I am less than 500m away from several dinner options. The apartment is well appointed with a dining table that can double as a proper work area instead of using those silly little motel/hotel desks! I... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

What an excellent review, your have captured what we pride ourselves on perfectly. Our One Bedroom Apartments have been built for the corporate traveler away for work and as you can see it makes the world of difference, we look forward to having you back with us soon. More 

Cairns, Queensland, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 25, 2014 via mobile

Only one night into a third night stay so hoping things improve and I can update this review. So far TV and phone does not work and shower leaks water across floor. Also refrigerator was set to highest level and unnoticed so all our fresh food is frozen and spoilt. Not an auspicious start. Could pay more attention to details.

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi Emilia, your feedback is welcomed, thank you for taking the time to voice your concerns. My apologies regarding the issues during your stay. I have spoken with our housekeeping team and we have implemented some new procedures to ensure these details are not missed in the future. I believe that several of your objections were corrected by our friendly... More 

Sydney, Australia
Top Contributor
68 reviews 68 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 16, 2014

I had an excellent room with a kitchen and balcony. I had everything I needed including a washer and dryer. The bed was comfortable and the bedroom had a separate air conditioning unit to the rest of the room. The shower had good water pressure and the whole apartment was clean and modern. The staff were helpful and the pool... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Good Morning Grace, lovely to hear you were so happy with our serviced apartments. Our One Bedrooms really do have everything! even the kitchen sink!! Genuinely appreciate your acknowledgement of our excellent staff, they all strive to deliver exceptional customer service. Hope to see you again soon More 

Chatswood, Australia
Top Contributor
56 reviews 56 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 9, 2014

Great location in the middle of town. Nice rooms, good pool and very friendly staff. I asked to borrow an iPhone charger and was presented with one with a big smile. Defiantly the best choice for Business in Mackay if you can get in. I stayed here a few times and always feel right at home at the Quest.

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi Sally, Thank you so much for your wonderful feedback, we pride ourselves on our friendly staff and it's lovely for them to be recognized by our guests. Look forward to welcoming you 'home' again soon More 

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 15, 2014

We had a great time in mackay for our boys weekend away! however having a down side to our arrival! a month in advance i had organised with the guest experience manager Madeline to have a case of beer waiting for us in the room ready on arrival and also to have a late check out (which was free).. i... More 

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Thank you for your feedback, My apologies that we were unable to look after you to our usual high standard. Hopefully we have the opportunity to welcome you back to Quest Mackay so we can give you the service you deserve and expect, I appreciate your kind words about our staff attempted to correct the mistake. More 

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