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All 21 Mackay accommodations

Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
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Ranked #3 of 21 Specialty lodging in Mackay
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
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  • Reviews (55)
  • Photos (13)
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55 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

A regular visitor and I love the warm, personal welcome. Bianca is awesome, she is so friendly and makes it so easy after a long day. Spacious rooms, always clean. Great location close to restaurants with good breakfast downstairs. Have tried many hotels in Mackay and keep coming back here for the service and the smiles.

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Yeppoon, Australia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Quest is centrally located in Mackay close to cafes and restaurants and also has its own on-site restaurant. As other reviewers have noted, it is spacious, clean and has undercover parking. These are basic expectations for a one bedroom self-contained unit and at $200 per night, I thought it was expensive. The staff are helpful but weren't sure of... More

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi Deb, Thank you for taking the time to provide us with your feedback, regarding the internet my apologies that it was not more clearly explained. Our complimentary option simply runs at a slightly slower speed than our option available to be purchased. Thank you for acknowledging our friendly and helpful staff we pride ourselves on our service. We look... More

Top Contributor
55 reviews 55 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really like the style of accommodation quest offers with the option of daily room service & chargebacks or dining on site, but self contained facilities like washing machines and a kitchen. This Quest was reasonable, but probably not the best I have stayed at. Customer service staff were really nice and accommodating-it was fully booked the week we stayed... More

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am_mackay, General Manager at Quest Mackay, responded to this review

What lovely feedback :-) Great minds think alike, we are about to begin a refurbishment which has includes new carpets, lighting, couches to name but a few. Thank you for your feedback regarding our service. Hopefully we will see you again prior to the next Queensland Mining Expo. More

12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2014

Great rates offered over the phone. Very clean and tidy. Secure underground carparking a must in this city. The staff were polite and rooms kept very clean . No room service a bit of a downer, but its handy to a lot of little restaurants. Easy walking distance to shops. The late night clubbers and pub people quite noisy in... More

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am_mackay, General Manager at Quest Mackay, responded to this review

We appreciate your feedback and value your praise of our staff and apartments, hopefully next time you travel we can accommodate you on the quieter side of the property More

Townsville, Australia
Top Contributor
155 reviews 155 reviews
26 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed July 10, 2014 via mobile

Stayed here before, really nice friendly staff, no need to go anywhere else when you stay in Mackay. Great location, right is the middle of the town. The 1 bedroom self contained room was well set up and had everything you need.

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am_mackay, General Manager at Quest Mackay, responded to this review

Lovely! Thank you so much each and every staff member does there best to ensure we are the best property in Mackay and it is wonderful to see this acknowledged and rewarded by return guests! THANK YOU! More

Canberra, Australia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 28, 2014

I recently stayed at the Quest Mackay in a studio room. I have stayed at many Quest hotels and love them for the whole familiar experience that they offer. However, my recent stay in Mackay was on State of Origin night and was one that has raised serious alarm bells from a security perspective. At about 1:30am we were awoken... More

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am_mackay, General Manager at Quest Mackay, responded to this review

Thank you so much for your feedback, we strongly believe that feedback is a vital in this industry. We are very disappointed that this incident occurred and it impacted your stay with us. As with all Quest properties they are individually franchised and you should have been connected to the franchisee or general manager after hours. Guest safety is paramount... More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 22, 2014

The folks at quest have certainly nailed the plain sanitized cold vibe. Everything is like new but seems very budget. Good location comfortable bed are pluses. Service was very limited but good. Air con vent over the bed is a mistake.

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Neutral Bay, Australia
Top Contributor
94 reviews 94 reviews
76 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 19, 2014

Stayed here for one night whilst on business in Mackay, hotel is located centrally & walking distance to many restaurants. Room was large, great with a little kitchen, good sized comfortable bed. Only downside was the noise from outside, windows should be double glazed as I was woken several times by outside noise. Overall a good stay & would stay... More

Was this review helpful? Yes
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

This hotel is always clean & well furnished. Large rooms with kitchenette, which when travelling lots is sometimes good to be able to either cook something yourself, or bring a light breakfast. King size bed is always appreciated. Secure car park that has a second lift is also a great benefit. I'll be back I'm sure.

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2014

Stayed in December and once again so pleased that we did. Room was immaculate and clean, and so comfortable. There was a great kitchen with everything if you wanted to stay in and cook. The bed was so comfortable and big for a hotel room. You feel like you are home away from home here and the staff are always... More

Was this review helpful? Yes 2
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Additional Information about Quest Mackay

Address: 38 Macalister St, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
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13 photos of this hotel

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Hotel & grounds (1)
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Room/suite (3)
Pool/beach area (1)
Other (4)
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Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Quest Mackay is an all Apartment Hotel featuring 96 Studio, One and Two Bedroom Apartments that can be used for short or long term accommodation. It is brand new only opening in Sep 2009 centrally located right in the heart of the tropical city of Mackay. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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