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Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
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Quest Mackay
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Ranked #4 of 23 Specialty Lodging in Mackay
A recent review
5 of 5 stars reviewed 2 weeks ago
Andrew P Sydney, Australia
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at both the Quest hotels in Mackay recently for a work trip. Rooms were lovely and spotlessly clean, and the staff are some of the most friendly, helpful and professional I've encountered anywhere. Many thanks to you all at Quest up there.

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Townsville, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights on business. Well presented property and very clean in the rooms. Serviced daily. Close to restaurants (when they actually decide to open). Undercover secure parking. Room well lit with good heigh work desk. Good enough for me to return. Excellent service in reception. Free wi-fi would be a bonus. I don't understand the mentality of most... More 

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Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 19, 2015

I only had 1 night here for business but found the front staff to be very welcoming and helpful. The Quest brand is fairly reputable and the stay in Mackay was good. The rooms are spacious with all of the amenities. My only criticism of the room was the bed, i didnt enjoy sleeping on 2 singles pushed together to... More 

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Russell S, Owner at Quest Mackay, responded to this review

Hi Mr and Mrs X, thanks so much for your feedback we will look into the bedding issue you had they are all King Beds that have the ability to split into 2 singles for those that require this. We are also undertaking a refurbishment program also at the moment and pulling out as many uncomfortable beds as possible, so... More 

Brisbane
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed May 17, 2015 via mobile

I have stayed at the Quest previously and I will stay here again. It is well located for events at the convention centre, local pubs and restaurants. The staff are always helpful and friendly. The rooms are exceptionally clean and a very large in size. My only disappointment this visit was that the restaurant/bar on the ground floor was no... More 

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Russell S, Owner at Quest Mackay, responded to this review

Hi KarePhil, Thanks so much for your feedback on our property, we pride ourselves on the exceptional service we offer our customers and really work hard to ensure our product and our staff provide the best possible service they can. Just so you know upon next time you visit you will be pleased to know we have a new restaurant... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 29, 2015

The service provided by the manager and her staff at this hotel was phenomenal. I have never felt so looked after and I was only there for a night. Nothing was beyond them... they remembered who I was after a late night checkin and continued to make sure everything was as it should be. We used the conference facilities which... More 

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Russell S, Owner at Quest Mackay, responded to this review

Hi Julie, Thanks for your feedback on your recent trip it is always good to hear as the owner that my GM and her team are looking after our travellers. You are right Quest Mackay is right in the heart of the CBD within two block of the Mackay Entertainment Centre, 25 restaurants, Canelands Shopping Centre and the cinemas. It... More 

Newcastle, Australia
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed April 24, 2015

So this place had everything, great service with a smile, undercover parking, great location close to takeaway food and attractions. Air conditioner worked well to keep the place cool, also equipped with dryer, washing machine, dishwasher and of course free wifi. I was stationed here for work for about 6 weeks and actually wanted to be at another hotel, until... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

This review absolutely made our day my team were smiling from ear to ear as I read it to them, such pride. Thank you so much for making our day better and we are glad we made your stay enjoyable, hopefully we can welcome you again in the near future More 

Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 23, 2015

Stayed here before. Very nice (was never shabby). Good size rooms, staff very helpful. Great placr to base yourself while on business. Now offering complimentary WiFi. One thing on this stay i had no milk for my coffee. All good minor issue. Thank you Quest Mackay.

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am_mackay, General Manager at Quest Mackay, responded to this review

It is so nice when people return to our property and can see that we have taken the feedback provided previously on board, we will never rest on our laurels and constantly work to deliver even better service and the best possible apartments to our clients More 

Brisbane, Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 9, 2015 via mobile

sorry but we are in North Queensland and things can be a bit !!!!!! Any way I am at quest for work for 3 nights and I write this while I am still staying and I am very impressed the rooms are a decent size very clean and tidy. It's close to all restaurants. Staff have been very helpful Ann... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Ann was so pleased when I passed on your feedback, thank you for understanding how important good service is and how hard our staff strive to deliver exceptional customer service, hopefully we can welcome you back soon Darren More 

Brisbane, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 19, 2015

The units are apartments and well set out. For me the location for my work was great with no more than a five minute walk. The unit had good views and all the extras such as a recharge unit for any mobile phone in case you leave your charger at home.

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am_mackay, General Manager at Quest Mackay, responded to this review

Location really does make such a difference while travelling for work, where as the views are a pleasant distraction after a long hard day. We look forward to welcoming you back to Quest in Mackay soon More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 12, 2015

We booked here on New Years day and can't believe how lucky we where to choose the quest, clean close to the lagoon pools, shopping and most of all Dan Murphy and restaurants and Bellisimo Gelato for the kids, and I must say Bianca was fantastic always said hello and nothing was trouble for her. I will definitely be back... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Mick, what a lovely review :-) we really appreciate you valuing our friendly staff and look forward t welcoming you back soon. It does make such a difference to be in the CBD for restaurants and entertainment, although the ice cream shop can be a little too close when you work here :-) More 

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