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Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
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Quest Mackay
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85 Reviews from our TripAdvisor Community

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Brisbane
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff enthusiasm, friendliness and helpfulness is superb. I previously read the reviews of great staff attention and was not disappointed. If i had the staff names, I would credit them. Credit to the owner and management. Rooms are very spacious and the beds very comfortable. Bathroom very clean. Room servicing very good. Free WIFI in rooms (limited but sufficient).... More 

Helpful?
Thank Brisflip
Russell S, Owner at Quest Mackay, responded to this review

Dear Brisflip, Thank you so much for taking time to review our property we work hard at ensuring our staff look after all our guests when staying and I am pleased to read your feedback highlighting this. We hope that you do come back to Mackay and your staff will also choose to stay here also let us know directly... More 

Townsville, Australia
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 21, 2015

Great location, close to restaurants and pubs. Undercover parking available and very spacious and modern rooms. Everything you would need for an overnight start or longer. Staff were helpful and friendly, and aloud early check in with no issues.

Helpful?
Thank Virginia M
Russell S, Owner at Quest Mackay, responded to this review

Dear Virginia, Thank you for taking the time to write a review of our property we appreciate all the positive feedback you have provided, to advise potential guests who are travelling to Mackay. We hope when you need to be back in Mackay for business or pleasure you choose either of our Quest in Mackay properties again in the future.... More 

Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed December 11, 2015

Our one night stay at the Quest on McAlister Street was perfect from checking our bags in early and finding them already in our rooms when we checked in later in the day. The Receptionist Kat was wonderful, helpful, obliging and couldn't do enough for us. Secure parking was available below our apartment and plenty of restaurants within walking distance.... More 

Helpful?
Thank shoffmann45
Russell S, Owner at Quest Mackay, responded to this review

Hi Sharon, Thank you so much for your feedback on our property it is much appreciated. We are so pleased that you have highlighted Cat one of our fabulous Guest Experience Managers and how she made your stay that much better. We pride ourselves on training our staff to ensure customer service is the key ingredient in our property and... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 10, 2015

I have had the good fortune to stay at this hotel a number of times over the years and i have never had a reason to complaiin or have i ever had service that wasnt excellent. all of the staff are friendly polite and engaging. if you are a visitor to mackay you cant go past this hotel

Helpful?
Thank Gus S
Russell S, Owner at Quest Mackay, responded to this review

Hi Gus, As the owner of the business since we opened in 2009 and reading your feedback gives us an enormous amount of pride that all the staff I have trained since Day 1 offer good old fashioned service. My FOTL Ann and our Client Relationship Manager Bianca which I know you have had a lot to do with over... More 

Gladstone, Australia
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 5, 2015 via mobile

Modern apartments right in the centre of the city. Plenty of secure parking and you only have to step outside for restaurants and pubs. Two bedroom apartment had a functional kitchen and washing machine and dryer in main bathroom. A little hidden gem on level 2 is a rooftop garden with a bbq. Great place to relax with food and... More 

Helpful?
Thank Shonbirds
Russell S, Owner at Quest Mackay, responded to this review

Hi Shonbirds, Thanks so much for your feedback it is really appreciated when guests take the time to write a review about the positive experience they had when staying at our property. Our Quest Mackay property is in a fantastic location with 20 restaurants in the space of 200metres from the front door and close to the heart of the... More 

Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 5, 2015

Our experience with Quest on McAlister St was very good right from the emails prior to our stay through to check in etc, nothing was a challenge and the staff were very welcoming and understanding. Rooms were also in very good order. Will definitely stay here again.

Helpful?
Thank Tony C
Russell S, Owner at Quest Mackay, responded to this review

Hi Tony, Thank you much for your feedback it is much appreciated, we do really appreciate guests who take the time to review our property and give potential future guests an idea about what they can expect when they stay with us in the future. We look forward to welcoming you back should you need to come to Mackay again... More 

Sydney, Australia
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed August 15, 2015

This Quest in Mackay was brand new, it looked very office-like from the road and foyer. It was also very odd when you got out of the lift on your floor that it seemed open and all concrete - not a very welcoming or warm place. The designers probably should have listened to the hotel managers or someone that knows... More 

Helpful?
Thank OBrienSports
Russell S, Owner at Quest Mackay, responded to this review

Dear OBrien Sports, Thank you for your recent feedback on our property I am glad to hear our property inside the Apartment and our staff looked after you. We do spend a lot of time training our staff and ensuring the property is in very good order. The property has also just won the Best Deluxe Hotel in Mackay recently... More 

Brisbane, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2015

Great people there, very helpful, friendly. Apartments are clean, comfortable, and good security. Plenty of parking available, close to coffee shops, restaurants and CBD. Free wifi - which is helpful.

Helpful?
Thank FrequentTraveller189
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for your feedback we look forward to welcoming you back in the future and we are especially pleased with how our staff looked after you during your stay. Kind Regards Russell Owner Quest in Mackay More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 10, 2015 via mobile

Great spot to stay. Was only there one night but had all the comforts that would make a longer trip pleasant. Staff were friendly, helpful and professional. Off street parking was invaluable as well. Will be staying there for any future trips either for business or pleasure.

Helpful?
Thank Joel M
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for writing a review on Trip advisor it is much appreciated we are pleased that you enjoyed your stay and look forward to welcoming you back again in the future. Kind Regards Russell Owner Quest in Mackay. More 

Brisbane
1 review
5 of 5 stars Reviewed August 10, 2015

My fiance and I stayed in a studio apartment on level 3 for a night in July. As always, very clean and tidy, staff are very helpful and polite. Great pool area on Level 2! Walking distance to everything in town and a great base for exploring further afield.

Helpful?
Thank Thepearlsv
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for taking the time to write a review on our property it is much appreciated we are pleased you enjoyed your stay and look forward to welcoming you back again in the future. Kind Regards Russell Owner Quest in Mackay More 

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