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Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
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1 room 1 guest
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Quest Mackay
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80 Reviews from our TripAdvisor Community

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Traveler rating
    27
    33
    13
    4
    3
See reviews for
7
17
1
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • English first
  • Any
English first
  • All months
    (80)
  • Mar-May only
    (17)
  • Jun-Aug only
    (29)
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    (22)
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Sydney, Australia
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Quest in Mackay was brand new, it looked very office-like from the road and foyer. It was also very odd when you got out of the lift on your floor that it seemed open and all concrete - not a very welcoming or warm place. The designers probably should have listened to the hotel managers or someone that knows... More 

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Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great people there, very helpful, friendly. Apartments are clean, comfortable, and good security. Plenty of parking available, close to coffee shops, restaurants and CBD. Free wifi - which is helpful.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great spot to stay. Was only there one night but had all the comforts that would make a longer trip pleasant. Staff were friendly, helpful and professional. Off street parking was invaluable as well. Will be staying there for any future trips either for business or pleasure.

Was this review helpful? Yes
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for writing a review on Trip advisor it is much appreciated we are pleased that you enjoyed your stay and look forward to welcoming you back again in the future. Kind Regards Russell Owner Quest in Mackay. More 

Brisbane
1 review
5 of 5 stars Reviewed 3 weeks ago

My fiance and I stayed in a studio apartment on level 3 for a night in July. As always, very clean and tidy, staff are very helpful and polite. Great pool area on Level 2! Walking distance to everything in town and a great base for exploring further afield.

Was this review helpful? Yes
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for taking the time to write a review on our property it is much appreciated we are pleased you enjoyed your stay and look forward to welcoming you back again in the future. Kind Regards Russell Owner Quest in Mackay More 

Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

As I was travelling with an other staff member we decided to get a 2 bedroom apartment. This was ideal ... We each had a bathroom, a king sized bed and shared the kitchen, dining and lounge areas. As a traveler that has some special dietary requirements the full kitchen and full fridge (including freezer) is wonderful once I have... More 

Was this review helpful? Yes
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for taking the time to review our property it is much appreciated we are very pleased you enjoyed your stay and we look forward to welcoming you back in the future Kind Regards Russell Owner Quest in Mackay More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015 via mobile

We stayed for one night in a two bedroom apartment and it was fabulous as usual. It was super clean and well maintained. We love the fact that they are big and well set out. We are not all on top of each other and can actually all sit in the lounge together. We stay here about once a month... More 

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Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for your feedback we are really pleased that you have taken the time to write feedback about our property and continue to come back. If you let my Client Relationship Manager Bianca know when you are next in town she would like to meet with you to thank you personally. Kind Regards Russell Owner Quest in... More 

Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 19, 2015

I stayed at both the Quest hotels in Mackay recently for a work trip. Rooms were lovely and spotlessly clean, and the staff are some of the most friendly, helpful and professional I've encountered anywhere. Many thanks to you all at Quest up there.

Was this review helpful? Yes
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for your feedback we appreciate you taking the time to write this online we were very pleased you enjoyed your stay and look forward to you coming back to stay with us again. Kind Regards Russell Owner Quest in Mackay More 

Townsville, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 18, 2015

Stayed for 2 nights on business. Well presented property and very clean in the rooms. Serviced daily. Close to restaurants (when they actually decide to open). Undercover secure parking. Room well lit with good heigh work desk. Good enough for me to return. Excellent service in reception. Free wi-fi would be a bonus. I don't understand the mentality of most... More 

Was this review helpful? Yes
Russell S, Owner at Quest Mackay, responded to this review

Thank you so much for taking the time to write feedback about our property we are so pleased you enjoyed your stay and look forward to your next visit. Kind Regards Russell More 

Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 19, 2015

I only had 1 night here for business but found the front staff to be very welcoming and helpful. The Quest brand is fairly reputable and the stay in Mackay was good. The rooms are spacious with all of the amenities. My only criticism of the room was the bed, i didnt enjoy sleeping on 2 singles pushed together to... More 

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Russell S, Owner at Quest Mackay, responded to this review

Hi Mr and Mrs X, thanks so much for your feedback we will look into the bedding issue you had they are all King Beds that have the ability to split into 2 singles for those that require this. We are also undertaking a refurbishment program also at the moment and pulling out as many uncomfortable beds as possible, so... More 

Brisbane
Level Contributor
85 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 17, 2015 via mobile

I have stayed at the Quest previously and I will stay here again. It is well located for events at the convention centre, local pubs and restaurants. The staff are always helpful and friendly. The rooms are exceptionally clean and a very large in size. My only disappointment this visit was that the restaurant/bar on the ground floor was no... More 

Was this review helpful? Yes
Russell S, Owner at Quest Mackay, responded to this review

Hi KarePhil, Thanks so much for your feedback on our property, we pride ourselves on the exceptional service we offer our customers and really work hard to ensure our product and our staff provide the best possible service they can. Just so you know upon next time you visit you will be pleased to know we have a new restaurant... More 

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