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All 22 Mackay accommodations

Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
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Quest Mackay
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Ranked #5 of 22 Specialty Lodging in Mackay
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
SpenceAlmighty Brisbane, Australia
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62 reviews from our community

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    27
    11
    4
    3
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am staying in a One bedroom apartment here at Quest Mackay and it is exactly what I want. In the center of town I am less than 500m away from several dinner options. The apartment is well appointed with a dining table that can double as a proper work area instead of using those silly little motel/hotel desks! I... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

What an excellent review, your have captured what we pride ourselves on perfectly. Our One Bedroom Apartments have been built for the corporate traveler away for work and as you can see it makes the world of difference, we look forward to having you back with us soon. More

Cairns, Queensland, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Only one night into a third night stay so hoping things improve and I can update this review. So far TV and phone does not work and shower leaks water across floor. Also refrigerator was set to highest level and unnoticed so all our fresh food is frozen and spoilt. Not an auspicious start. Could pay more attention to details.

Was this review helpful? Yes 1
am_mackay, General Manager at Quest Mackay, responded to this review

Hi Emilia, your feedback is welcomed, thank you for taking the time to voice your concerns. My apologies regarding the issues during your stay. I have spoken with our housekeeping team and we have implemented some new procedures to ensure these details are not missed in the future. I believe that several of your objections were corrected by our friendly... More

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 16, 2014

I had an excellent room with a kitchen and balcony. I had everything I needed including a washer and dryer. The bed was comfortable and the bedroom had a separate air conditioning unit to the rest of the room. The shower had good water pressure and the whole apartment was clean and modern. The staff were helpful and the pool... More

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am_mackay, General Manager at Quest Mackay, responded to this review

Good Morning Grace, lovely to hear you were so happy with our serviced apartments. Our One Bedrooms really do have everything! even the kitchen sink!! Genuinely appreciate your acknowledgement of our excellent staff, they all strive to deliver exceptional customer service. Hope to see you again soon More

Chatswood, Australia
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 9, 2014

Great location in the middle of town. Nice rooms, good pool and very friendly staff. I asked to borrow an iPhone charger and was presented with one with a big smile. Defiantly the best choice for Business in Mackay if you can get in. I stayed here a few times and always feel right at home at the Quest.

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi Sally, Thank you so much for your wonderful feedback, we pride ourselves on our friendly staff and it's lovely for them to be recognized by our guests. Look forward to welcoming you 'home' again soon More

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 15, 2014

We had a great time in mackay for our boys weekend away! however having a down side to our arrival! a month in advance i had organised with the guest experience manager Madeline to have a case of beer waiting for us in the room ready on arrival and also to have a late check out (which was free).. i... More

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am_mackay, General Manager at Quest Mackay, responded to this review

Thank you for your feedback, My apologies that we were unable to look after you to our usual high standard. Hopefully we have the opportunity to welcome you back to Quest Mackay so we can give you the service you deserve and expect, I appreciate your kind words about our staff attempted to correct the mistake. More

Balmain, Australia
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 6, 2014

Like the Quest on Gordon, these hotels are a mirror image for layout and decor. Modern roomy and comfortable apartment style with fully equipped kitchen and close proximity to the city centre and business district. Staff friendly and helpful and an excellent hotel for the business trip or in transit stay over. Had some trouble with the wifi but other... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Lovely feedback, thank you. Yes like our sister property Quest Mackay on Gordon we are spacious and well-appointed. Our layouts are aimed at corporate guests travelling for work. Both properties pride ourselves in our customer service and it is lovely when our clients recognize that. Looking forward to having you back at Quest in Mackay soon More

Biloela, Australia
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 31, 2014

We stayed at this hotel in 2013 as a overnight stop. ROOM - The room was very spacey. We booked the studio which had a basic kitchen with most things that you would need. The TV was a bit small but overall the room was very nice. FACILITIES - There was a large deck off our floor that had a... More

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi Alana, thanks for taking the time to provide your feedback. You will be happy to know we now have WIFI also as we recently turned 5 we are going through a complete refurbishment which includes new (bigger) TV's :-) hopefully you will be able to come and stay again and have a swim in the pool. More

2 reviews
4 of 5 stars Reviewed August 26, 2014

A regular visitor and I love the warm, personal welcome. Bianca is awesome, she is so friendly and makes it so easy after a long day. Spacious rooms, always clean. Great location close to restaurants with good breakfast downstairs. Have tried many hotels in Mackay and keep coming back here for the service and the smiles.

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

What a lovely review :-) Thank you so much for acknowledging our staff as well as our award winning apartments. We hope all our guests enjoy our home away from home feel, look forwarding to having you stay with us again soon More

Yeppoon, Australia
Top Contributor
57 reviews 57 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 3, 2014

The Quest is centrally located in Mackay close to cafes and restaurants and also has its own on-site restaurant. As other reviewers have noted, it is spacious, clean and has undercover parking. These are basic expectations for a one bedroom self-contained unit and at $200 per night, I thought it was expensive. The staff are helpful but weren't sure of... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Hi Deb, Thank you for taking the time to provide us with your feedback, regarding the internet my apologies that it was not more clearly explained. Our complimentary option simply runs at a slightly slower speed than our option available to be purchased. Thank you for acknowledging our friendly and helpful staff we pride ourselves on our service. We look... More

Australia
Top Contributor
55 reviews 55 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 28, 2014

I really like the style of accommodation quest offers with the option of daily room service & chargebacks or dining on site, but self contained facilities like washing machines and a kitchen. This Quest was reasonable, but probably not the best I have stayed at. Customer service staff were really nice and accommodating-it was fully booked the week we stayed... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

What lovely feedback :-) Great minds think alike, we are about to begin a refurbishment which has includes new carpets, lighting, couches to name but a few. Thank you for your feedback regarding our service. Hopefully we will see you again prior to the next Queensland Mining Expo. More

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Additional Information about Quest Mackay

Address: 38 Macalister St, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Number of rooms: 96
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