We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 21 Mackay accommodations

Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
Hotel amenities
Save Saved
You added Quest Mackay to your Saves list
Quest Mackay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
73%
Ranked #3 of 21 Specialty Lodging in Mackay
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
LittleTed2014 Balmain, Australia
Write a Review

58 reviews from our community

Traveler rating
    15
    26
    11
    3
    3
See reviews for
6
16
1
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed yesterday NEW

We had a great time in mackay for our boys weekend away! however having a down side to our arrival! a month in advance i had organised with the guest experience manager Madeline to have a case of beer waiting for us in the room ready on arrival and also to have a late check out (which was free).. i... More

Was this review helpful? Yes
Balmain, Australia
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Like the Quest on Gordon, these hotels are a mirror image for layout and decor. Modern roomy and comfortable apartment style with fully equipped kitchen and close proximity to the city centre and business district. Staff friendly and helpful and an excellent hotel for the business trip or in transit stay over. Had some trouble with the wifi but other... More

Was this review helpful? Yes
Biloela, Australia
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in 2013 as a overnight stop. ROOM - The room was very spacey. We booked the studio which had a basic kitchen with most things that you would need. The TV was a bit small but overall the room was very nice. FACILITIES - There was a large deck off our floor that had a... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Hi Alana, thanks for taking the time to provide your feedback. You will be happy to know we now have WIFI also as we recently turned 5 we are going through a complete refurbishment which includes new (bigger) TV's :-) hopefully you will be able to come and stay again and have a swim in the pool. More

2 reviews
4 of 5 stars Reviewed 3 weeks ago

A regular visitor and I love the warm, personal welcome. Bianca is awesome, she is so friendly and makes it so easy after a long day. Spacious rooms, always clean. Great location close to restaurants with good breakfast downstairs. Have tried many hotels in Mackay and keep coming back here for the service and the smiles.

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

What a lovely review :-) Thank you so much for acknowledging our staff as well as our award winning apartments. We hope all our guests enjoy our home away from home feel, look forwarding to having you stay with us again soon More

Yeppoon, Australia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 3, 2014

The Quest is centrally located in Mackay close to cafes and restaurants and also has its own on-site restaurant. As other reviewers have noted, it is spacious, clean and has undercover parking. These are basic expectations for a one bedroom self-contained unit and at $200 per night, I thought it was expensive. The staff are helpful but weren't sure of... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Hi Deb, Thank you for taking the time to provide us with your feedback, regarding the internet my apologies that it was not more clearly explained. Our complimentary option simply runs at a slightly slower speed than our option available to be purchased. Thank you for acknowledging our friendly and helpful staff we pride ourselves on our service. We look... More

Australia
Top Contributor
55 reviews 55 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 28, 2014

I really like the style of accommodation quest offers with the option of daily room service & chargebacks or dining on site, but self contained facilities like washing machines and a kitchen. This Quest was reasonable, but probably not the best I have stayed at. Customer service staff were really nice and accommodating-it was fully booked the week we stayed... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

What lovely feedback :-) Great minds think alike, we are about to begin a refurbishment which has includes new carpets, lighting, couches to name but a few. Thank you for your feedback regarding our service. Hopefully we will see you again prior to the next Queensland Mining Expo. More

Jimboomba
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

Great rates offered over the phone. Very clean and tidy. Secure underground carparking a must in this city. The staff were polite and rooms kept very clean . No room service a bit of a downer, but its handy to a lot of little restaurants. Easy walking distance to shops. The late night clubbers and pub people quite noisy in... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

We appreciate your feedback and value your praise of our staff and apartments, hopefully next time you travel we can accommodate you on the quieter side of the property More

Townsville, Australia
Top Contributor
164 reviews 164 reviews
26 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 10, 2014 via mobile

Stayed here before, really nice friendly staff, no need to go anywhere else when you stay in Mackay. Great location, right is the middle of the town. The 1 bedroom self contained room was well set up and had everything you need.

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Lovely! Thank you so much each and every staff member does there best to ensure we are the best property in Mackay and it is wonderful to see this acknowledged and rewarded by return guests! THANK YOU! More

Canberra, Australia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 28, 2014

I recently stayed at the Quest Mackay in a studio room. I have stayed at many Quest hotels and love them for the whole familiar experience that they offer. However, my recent stay in Mackay was on State of Origin night and was one that has raised serious alarm bells from a security perspective. At about 1:30am we were awoken... More

Was this review helpful? Yes
am_mackay, General Manager at Quest Mackay, responded to this review

Thank you so much for your feedback, we strongly believe that feedback is a vital in this industry. We are very disappointed that this incident occurred and it impacted your stay with us. As with all Quest properties they are individually franchised and you should have been connected to the franchisee or general manager after hours. Guest safety is paramount... More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 22, 2014

The folks at quest have certainly nailed the plain sanitized cold vibe. Everything is like new but seems very budget. Good location comfortable bed are pluses. Service was very limited but good. Air con vent over the bed is a mistake.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Quest Mackay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Quest Mackay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quest Mackay

Address: 38 Macalister St, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo and Travelocity so you can book your Quest Mackay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

17 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (1)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Mackay with
any amenities