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Quest Mackay

38 Macalister St, Mackay, Queensland 4740, Australia
Hotel amenities
Quest Mackay
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Ranked #6 of 24 Specialty Lodging in Mackay
A recent review
3 of 5 stars reviewed 3 days ago
MrandMrsXAustralia Australia
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72 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I only had 1 night here for business but found the front staff to be very welcoming and helpful. The Quest brand is fairly reputable and the stay in Mackay was good. The rooms are spacious with all of the amenities. My only criticism of the room was the bed, i didnt enjoy sleeping on 2 singles pushed together to... More 

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Brisbane
Top Contributor
77 reviews 77 reviews
45 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I have stayed at the Quest previously and I will stay here again. It is well located for events at the convention centre, local pubs and restaurants. The staff are always helpful and friendly. The rooms are exceptionally clean and a very large in size. My only disappointment this visit was that the restaurant/bar on the ground floor was no... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The service provided by the manager and her staff at this hotel was phenomenal. I have never felt so looked after and I was only there for a night. Nothing was beyond them... they remembered who I was after a late night checkin and continued to make sure everything was as it should be. We used the conference facilities which... More 

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Russell S, Owner at Quest Mackay, responded to this review

Hi Julie, Thanks for your feedback on your recent trip it is always good to hear as the owner that my GM and her team are looking after our travellers. You are right Quest Mackay is right in the heart of the CBD within two block of the Mackay Entertainment Centre, 25 restaurants, Canelands Shopping Centre and the cinemas. It... More 

Newcastle, Australia
Top Contributor
71 reviews 71 reviews
17 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 weeks ago

So this place had everything, great service with a smile, undercover parking, great location close to takeaway food and attractions. Air conditioner worked well to keep the place cool, also equipped with dryer, washing machine, dishwasher and of course free wifi. I was stationed here for work for about 6 weeks and actually wanted to be at another hotel, until... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

This review absolutely made our day my team were smiling from ear to ear as I read it to them, such pride. Thank you so much for making our day better and we are glad we made your stay enjoyable, hopefully we can welcome you again in the near future More 

Senior Contributor
48 reviews 48 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here before. Very nice (was never shabby). Good size rooms, staff very helpful. Great placr to base yourself while on business. Now offering complimentary WiFi. One thing on this stay i had no milk for my coffee. All good minor issue. Thank you Quest Mackay.

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am_mackay, General Manager at Quest Mackay, responded to this review

It is so nice when people return to our property and can see that we have taken the feedback provided previously on board, we will never rest on our laurels and constantly work to deliver even better service and the best possible apartments to our clients More 

Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 9, 2015 via mobile

sorry but we are in North Queensland and things can be a bit !!!!!! Any way I am at quest for work for 3 nights and I write this while I am still staying and I am very impressed the rooms are a decent size very clean and tidy. It's close to all restaurants. Staff have been very helpful Ann... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Ann was so pleased when I passed on your feedback, thank you for understanding how important good service is and how hard our staff strive to deliver exceptional customer service, hopefully we can welcome you back soon Darren More 

Brisbane, Australia
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2015

The units are apartments and well set out. For me the location for my work was great with no more than a five minute walk. The unit had good views and all the extras such as a recharge unit for any mobile phone in case you leave your charger at home.

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am_mackay, General Manager at Quest Mackay, responded to this review

Location really does make such a difference while travelling for work, where as the views are a pleasant distraction after a long hard day. We look forward to welcoming you back to Quest in Mackay soon More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2015

We booked here on New Years day and can't believe how lucky we where to choose the quest, clean close to the lagoon pools, shopping and most of all Dan Murphy and restaurants and Bellisimo Gelato for the kids, and I must say Bianca was fantastic always said hello and nothing was trouble for her. I will definitely be back... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Mick, what a lovely review :-) we really appreciate you valuing our friendly staff and look forward t welcoming you back soon. It does make such a difference to be in the CBD for restaurants and entertainment, although the ice cream shop can be a little too close when you work here :-) More 

Senior Contributor
33 reviews 33 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 29, 2014

Stayed here for one night for business. The studio rooms are very spacious. Cavernous in fact. Plenty of room. Well maintained. Good clean bathroom. Comfy bed. Only thing I don't like is that it's two singles punched together and there was a pronounced lump in the middle of the bed. Cat at reception was friendly and efficient. A real pleasure... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Cat is going to be so thrilled with your feedback, Thank you!! Please let me know next time your back and I ill assist with your wifi connection, look forward to welcoming you back to Quest Mackay soon More 

Senior Contributor
48 reviews 48 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 21, 2014

Stayed one night for a business trip last week. Firt rime staying at this quest. Nice place and average by quest standards. But the noise from the adjoin room was too much. I call the front desk twice to request they ask the person to be a little respectful of other. I not sure they did anything. Around 11pm I... More 

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am_mackay, General Manager at Quest Mackay, responded to this review

Hi, I'm sorry your stay was not a pleasant one. I do know that my staff did speak with the guests concerned and I'm disappointed for both yourselves and our reputation that we were not able to exceed your expectations, hopefully you will come back and see our newly refurbished product and get a true "Quest" experience More 

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Amenities