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All 27 Mackay hotels

Coral Cay Resort

16-18 Nebo Rd, Mackay, Queensland 4740, Australia
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Coral Cay Resort
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66%
Ranked #10 of 27 hotels in Mackay
A recent review
4 of 5 stars reviewed 2 weeks ago
Ben G Brisbane, Australia
  • Overview
  • Reviews (62)
  • Photos (17)
  • Amenities
  • Room tips (11)
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62 people have reviewed this hotel

Traveler rating
    16
    24
    15
    3
    4
See reviews for
6
19
4
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Brisbane, Australia
Top Contributor
59 reviews 59 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a couple of nights on business and had a comfortable stay that suited my needs very well. Had a room towards the back of the property so had zero impact from the location on a busy road. Rooms were clean and the staff were welcoming and friendly. Happy to stay here again next time I am in... More

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2014

Stayed here for one night for a work function in town. Room was nice and clean with a quick check-in. Buildings all seemed well maintained with plenty of parking and the added benefit of a 24 hour supermarket within walking distance.

Was this review helpful? Yes
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Evening, Thank you very much for your review! We greatly appreciate all feedback we receive. Hope you have a lovely week. Kind Regards Kelly Davidson More

Surfers Paradise, Australia
Top Contributor
63 reviews 63 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 5, 2014

A good nights sleep, The meal and wine in the restaurant was absolutely stunning. Really enjoyed it, although a little on the expensive side. We travelled on motorcycles and were able to park them right outside the room and they weren't visible from the road. The food in the restaurant was very nice and well presented, although a wee bit... More

Was this review helpful? Yes 1
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for your review we are delighted that you enjoyed your stay. We are very proud of our restaurant and the wonderful menu our executive chef has delivered. We look forward to seeing you again. More

Mareeba, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 23, 2014

Family stay overnight while traveling home. Huge rooms including lounge/dining. Full cooking facilities. Two queen beds and two single beds enabling family with 3 or 4 children to have ample room. Only negative was that our rooms where next to the main road and the building shook when trucks past. Comfortable beds and clean rooms.

Was this review helpful? Yes 1
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for your review. We are definately able to cater for larger families (as well as singles, couples and smaller families). We are located on Nebo Road (Bruce Highway as you pass through Mackay). Unfortunately this means that some of our rooms do get some road noise. We do however have quite a few rooms well away from the... More

Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed November 6, 2013

As we were visiting family in Mackay over the week-end, the location was convenient. The bed was spacious and comfortable and the room decor and facilities were modern and clean. The mini-bar was well stocked with a good variety of snacks and drinks. As we spent most of our time out and about over the week-end, we did not spend... More

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Manager C, Manager at Coral Cay Resort, responded to this review

Sorry for the delay in responding. Thank you for your review we hope to see you again in the future so that you can try all that we have to offer at the Coral Cay Resort. More

Mackay, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 6, 2013 via mobile

This motel was a regular with my family when we spent a lot of time in Mackay over a 2 year period. The rooms were clean, the room service meals were great but we often found reception staff rude and always lost our park if we went out (often we had to park along way from our room). The prices... More

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Newcastle, Australia
1 review
4 of 5 stars Reviewed September 17, 2013 via mobile

Recently stayed for one night in this lovely motel in Mackay. Located on Nebo rd with a heap of other motels this is definitely the pick of the bunch. Lovely clean spacious rooms that are well appointed. Had dinner in the restaurant which IMO is one of the better restaurants in Mackay. Nice food, good potion sizes & a decent... More

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Moranbah, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2013

I stayed at the Coral Cay in a Spa room this past weekend. The spa in the room needs to be replaced, but overall I was satisfied with my stay... until the check out process. There was some confusion regarding payment and Michelle at reception made me feel very small, silly, and embarassed for misunderstanding company policy. She looked at... More

Was this review helpful? Yes 1
Australia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 5, 2013

Large comfortable room. Clean & well presented. Restaurant staff were quite unfriendly & the reason I rate the place only average. They need to remember that without paying guests they would be out of a job. Loudly chastising a potential customer for not booking in advance is a bad look & did not impress me at all. Food was either... More

Was this review helpful? Yes 1
Manager C, General Manager at Coral Cay Resort, responded to this review

Dear Guest, Thank you for your feedback. We are very sorry that your experience did not meet your expectations, espacially at the Quaterdeck Restaurant. Be sure that we do everything possible to satisfy our guest that why we took the necessary steps. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 3, 2013 via mobile

Company employees and I have been a regular at this motel for a while now, recently stayed with family, left the hotel at 8am returned at 12.30pm for around one hour to have a shower and get changed, knock on the door at 1 pm, house staff wanted to clean room, my wife said that we would be leaving in... More

Was this review helpful? Yes 1
Manager C, Manager at Coral Cay Resort, responded to this review

We are sorry to hear about this incident and apologise for the behavior of the employee. We will investigate this matter to determine if further training is required. We do pride ourselves in our customer service however we can not do anything if we are not aware. It is disappointing that as you are still in house, you did not... More

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Additional Information about Coral Cay Resort

Address: 16-18 Nebo Rd, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range (Based on Average Rates): $$
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17 photos of this hotel

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Amenities

Free Parking Restaurant Swimming Pool
Number of rooms
63

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