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All 25 Mackay hotels

Coral Cay Resort

16-18 Nebo Rd, Mackay, Queensland 4740, Australia
Hotel amenities
Coral Cay Resort
Ranked #9 of 25 hotels in Mackay
Certificate of Excellence 2013
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58 people have reviewed this hotel

Traveler rating
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    15
    3
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See reviews for
5
18
4
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed November 6, 2013

As we were visiting family in Mackay over the week-end, the location was convenient. The bed was spacious and comfortable and the room decor and facilities were modern and clean. The mini-bar was well stocked with a good variety of snacks and drinks. As we spent most of our time out and about over the week-end, we did not spend... More

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Mackay, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 6, 2013 via mobile

This motel was a regular with my family when we spent a lot of time in Mackay over a 2 year period. The rooms were clean, the room service meals were great but we often found reception staff rude and always lost our park if we went out (often we had to park along way from our room). The prices... More

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Newcastle, Australia
1 review
4 of 5 stars Reviewed September 17, 2013 via mobile

Recently stayed for one night in this lovely motel in Mackay. Located on Nebo rd with a heap of other motels this is definitely the pick of the bunch. Lovely clean spacious rooms that are well appointed. Had dinner in the restaurant which IMO is one of the better restaurants in Mackay. Nice food, good potion sizes & a decent... More

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Moranbah, Australia
1 review
1 of 5 stars Reviewed September 16, 2013

I stayed at the Coral Cay in a Spa room this past weekend. The spa in the room needs to be replaced, but overall I was satisfied with my stay... until the check out process. There was some confusion regarding payment and Michelle at reception made me feel very small, silly, and embarassed for misunderstanding company policy. She looked at... More

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Australia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 5, 2013

Large comfortable room. Clean & well presented. Restaurant staff were quite unfriendly & the reason I rate the place only average. They need to remember that without paying guests they would be out of a job. Loudly chastising a potential customer for not booking in advance is a bad look & did not impress me at all. Food was either... More

Was this review helpful? Yes 1
Manager C, General Manager at Coral Cay Resort, responded to this review

Dear Guest, Thank you for your feedback. We are very sorry that your experience did not meet your expectations, espacially at the Quaterdeck Restaurant. Be sure that we do everything possible to satisfy our guest that why we took the necessary steps. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 3, 2013 via mobile

Company employees and I have been a regular at this motel for a while now, recently stayed with family, left the hotel at 8am returned at 12.30pm for around one hour to have a shower and get changed, knock on the door at 1 pm, house staff wanted to clean room, my wife said that we would be leaving in... More

Was this review helpful? Yes 1
Manager C, Manager at Coral Cay Resort, responded to this review

We are sorry to hear about this incident and apologise for the behavior of the employee. We will investigate this matter to determine if further training is required. We do pride ourselves in our customer service however we can not do anything if we are not aware. It is disappointing that as you are still in house, you did not... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2013 via mobile

I've been coming here for over 6 years as this place is still reasonably priced when compared to other hotels in town. The previous Owners used to be more personal with customers, remembering their preferred room, etc. Rooms are large & clean. Restaurant is good. Highly recommended.

Was this review helpful? Yes
Manager C, General Manager at Coral Cay Resort, responded to this review

Dear Guest, Thank you for your positive review of our hotel. We are very happy to know you enjoyed your time at the Coral Cay Resort and we hope to see you again very soon for your next stay in Mackay. Yours sincerely, Morgan & Herve GUILLARD More

Gold Coast
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 21, 2013

I was in Mackay recently for another business trip and we were placed at this motel. Very friendly staff, very clean and tidy facilities. The restuarant had a very up-beat menu and catered very well to my certain food allergies. The food was fresh and well cooked. Great location and very modern rooms. My only downside was the pillows of... More

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Manager C, General Manager at Coral Cay Resort, responded to this review

Dear Guest, Thank you very much for posting a review of the Coral Cay Resort. Your comments can only help us to strive for superior services in our motel, therefore we are very thankful for your review. We will now be taking serious steps in order improve further on. I wish you a very pleasant day ahead and hope that... More

Caloundra, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 3, 2013

Stayed in Room 202, an executive room on the ground floor with a balcony overlooking the pool. Very nicely furnished and although towards the front of the premises it did not suffer from any road noise. Good blockout drapes kept room dark even when the sun came up. Staff were accommodating and there was free broadband access. Reckon rooms have... More

Was this review helpful? Yes 2
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for your positive feedback, we appreciate the time you taken to review our property. We look forward to making everyone's stay here a pleasant as possible and are committed to maintaining our 4.5star AAA rating. We are happy to confirm that our rooms were refurbished very recently (January 2013). We would be delighted to welcome you back for... More

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 of 5 stars Reviewed April 23, 2013

Stayed in room 226, a three bedroom apartment. This had 2 queen size beds plus two singles. Two bathrooms. Air conditioned, rooms spacious, Room on ground floor at back of hotel so was quiet, no road noise.

Was this review helpful? Yes
Manager C, General Manager at Coral Cay Resort, responded to this review

We were delighted to hear that you had a wonderful stay with us at the Coral Cay Resort. It was nice to hear that our location and services has exceeded your expectations. We would be very happy if we could welcome you back soon in Mackay. Yours sincerely, Morgan & Herve GUILLARD More

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Additional Information about Coral Cay Resort

Address: 16-18 Nebo Rd, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 25 hotels in Mackay
Price Range (Based on Average Rates): $$

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