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Coral Cay Resort

#7 of 32 Hotels in Mackay
Certificate of Excellence
16-18 Nebo Rd, Mackay, Queensland 4740, Australia
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1 room 1 guest
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Coral Cay Resort
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103 Reviews from our TripAdvisor Community

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Traveler rating
    31
    46
    17
    5
    4
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10
34
5
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (26)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (27)
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Newcastle, Australia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

I must have been near a transit room because each night I was woken by a noisy car going up and down the driveway in the early hours of the morning, cats having a fight for an hour and guests checking in at all hours. Broken sleep each and every night. At the restaurant, my main meal took 50mins to... More 

Was this review helpful? Yes
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Morning, Thank you for writing a review on tripadvisor; it is wonderful to see what you have written about the staff and I will ensure they do get your message. In regards to the noise I was wondering if possible could you pop me an email with the room number and date so I can look into it a... More 

Brisbane
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been visiting Mackay for work for 9 years and have always chosen the Coral Cay for my accommodation. It is always clean and the staff are friendly and will make your stay as comfortable as possible. It would be great if they had some healthy meal options for their guests. Meals on the menu are always delicious thou!

Was this review helpful? Yes
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for taking the time to review the Coral Cay Resort. We love to hear from our repeat guests and appreciate you staying with us time and time again. I will have a chat to our Andrew our head chef regarding some healthier meal options for the next menu (he may be able to incorporate them into our daily... More 

Brisbane, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I often stay at the Coral Cay for several reasons and I have listed these below * Great staff, friendly and welcoming * Rooms are modern and clean * Restaurant and bar have great menu * All facilities are available whatever your need

Was this review helpful? Yes
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for your review Wayne. It is fantastic to hear that you are happy with our rooms and facilities. It is also great to hear that our team is providing great service to you. We look forward to seeing you again soon. Tara Poroa More 

Brisbane, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Nice and clean, good value, comfortable beds. We checked in late in the day and were surprised with a room upgrade. Very friendly staff, particularly Kelly who was most helpful getting us sorted with travel plans for the next day

Was this review helpful? Yes
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for your review. We are glad to hear that you were happy with our service and facilities. We are always happy to assist with recommendations on where to visit in and around Mackay. We look forward to seeing you when you are next in Mackay. Thanks again Tara Poroa More 

Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 24, 2015

I like a quiet nights sleep.... and I have tried many places in Mackay. CORAL CAY has always been a nice place. Quiet, clean, friendly staff. However: rooms are a tad outdated, need more thorough cleaning, better facility's,

Was this review helpful? Yes
Manager C, Manager at Coral Cay Resort, responded to this review

Thank you for taking the time to leave your review. We like to think we have a wonderful team at the Coral Cay and your kind words are appreciated. We pride our selves on cleanliness and we will pass on your feedback to the relevant departments. We hope to see you again soon Kind regards Tara Poroa More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 3, 2015

Nice modern family room with separate areas. Adequate kitchen facilities. Bed was very very comfortable. Would definitely stay again. Very clean and good parking. Serve breakfast buffet although we didn't try as leaving early. Pool looked nice too.

Was this review helpful? Yes 1
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Hello and thank you Fiona for taking the time to write a review, your feedback is greatly appreciated. Awesome to hear that you were happy with everything we have to offer in our resort. We are thoroughly looking forward to your next visit hopefully you will be able to join us in the restaurant or lounge by the pool with... More 

Ormeau, Australia
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 30, 2015

I chose the most basic hotel room which are quite adequate. All the usual layout of a country hotel but with a little twist. Although on the main highway the units are situated in a U design that rather than funnel the sound rejects it. Nice and quite (until about 6:30 when all the Tradies make a move). There is... More 

Was this review helpful? Yes
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Afternoon, Great to hear that you are pleased with the layout of our property and that this allowed you to hopefully get a good night’s rest. Apart from those who start their day when the birds do. Majority of our self-contained rooms are situated towards the back of the property this allows our long stays peaceful nights as well.... More 

Brisbane, Queensland, Australia
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 2, 2015

I stayed for one night on business and was very impressed. This is by far the best motel i have stayed in mackay. Check in was quick and easy, my room was on the ground floor with parking right out front. Room was spacious and modern with a fully stocked mini bar. Bed was comfortable with a warm doona, room... More 

Was this review helpful? Yes
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Morning Krish, Thank you for taking the time to write a review. This opinion is highly valued so thank you for such an extraordinary first comment! Great to hear that you were happy with what we offer on our rooms and the service you received upon check-in was welcoming and efficient. As for the chicken this feedback has been... More 

Essex
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 31, 2015

How lovely to find such a lovely place on a busy main road, tucked away. Our room was very big and overlooking the pool which was a bonus. We could not have asked for more as we were just passing through.

Was this review helpful? Yes
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Hello and thank you for taking the time to give us feedback and some awesome photos! It’s great to hear that you enjoyed the luxury of these larger suites that do have a beautiful view overlooking the pool. Hoping that you do stop by again soon. Have an awesome weekend! Thanks again, Kimberley Powell More 

Rockhampton, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 29, 2015

With so many hotels in the same area we relied on TA once again. So glad we did as the motel was great and we ended up staying another night. Had a room overlooking the pool and it was an oasis in such a busy location/ area right on the highway. The room was very roomy and clean and we... More 

Was this review helpful? Yes
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Thanks Cathie for taking the time to write such a wonderful review! So awesome that our TA responses were reliable and able to point you in our direction, also that the service you received and lived up to its name. Your compliments will certainly be passed on to all staff. We are eagerly awaiting your next visit and look forward... More 

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