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San Simeon

387 Golden Four Drive Tugun | Tugun, Queensland 4224, Australia
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San Simeon
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San Simeon
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59 reviews from our community

Traveler rating
    28
    16
    9
    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mackay
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I rang and spoke with the Manager prior to booking direct, as we wanted a superior airconditioned apartment, high floor, and away from the pool area. I was recovering from a neck injury, and the above were also essential for our comfort as elderly guests. When we arrived, we were given another unit that was on the second floor, next... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

Dear Luvvyduck, Thank you for taking the time to review us and provide feedback. We are pleased you enjoyed your apartment at San Simeon. We apologize for the change in apartments, unfortunately the the air-conditioner failed at the last minute. We did our best to accommodate your request for an air-conditioned apartment. We also apologize for the lack of toilet... More 

Ballarat, Australia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW

stayed at san simeon for a week 2 couples had a 2 bedroom superior room on the 5th floor was magnificent views apartment was great had a spa on roof top also a sauna which we used really relaxing overall it was fabulous all up to date apartment would stay there again just loved it very relaxing great managers too... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

Dear 128sandra, Thank you very much for sparing your precious time reviewing San Simeon and we are so pleased to learn that you enjoyed your holiday and the magnificent views. Thanks again for choosing San Simeon as a venue for your holidays, we are looking forward to welcoming you back in the near future. With best regards, San Simeon Management... More 

Brisbane, Queensland, Australia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We chose this resort for a family reunion on previous positive experiences here. There were six couples staying here, some for 4 nights one couple for four weeks. The website stated one or two bedroom apartments, either standard or superior. What you book on line is not necessarily what you get, and even confirming your booking over the phone does... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

Dear TwoMen A, We are extremely honoured that you choose to host your family reunion at San Simeon Apartments. Thank you for taking the time to write and share your feedback via Tripadvisor. Feedback regarding the standard and interior of the rooms is welcomed and appreciated. Constructive feedback allows us to address and remedy our guests concerns. We do apologize... More 

Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 29, 2015

We have stayed at Tugun for many years but never at San Simeon. So glad we did this time. Our 2 bedroom apartment (No 13) was on the 1st floor overlooking the pool and beach. The apartment was modern and very comfortable. It was great for 3 days but would prefer a higher apartment if staying for a longer period... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

Hi Lexie,we are so pleased you enjoyed your stay with us. The owners of the apartment you stayed in, have just completed a mini reimbursement so will be pleased to hear their effort has been appreciated. That's great you want to come back and stay again, please ring direct and we can discuss what apartment you would like to stay... More 

Brisbane, Australia
Top Contributor
70 reviews 70 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 18, 2015

The beach views from the main bedroom, second bedroom and the lounge area were amazing. The two ladies on the front desk that I dealt with over the time I was there - were both lovely and friendly. On the negative side - the car park for Apartment 14, for me - was dreadful - lucky I had a small... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

Thank you for taking the time to review our property. We quite agree the views from all our apartments are wonderful. I will pass on your compliment to our relief manager at the time. We apologise for the cracked cook-top, unfortunately a previous guest had damaged it so we were awaiting a replacement. It is now fully installed and back... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed March 4, 2015

Not good, San Simeon when you have guest coming in to stay with a lift out of order. I truly do understand that mechanical problems can occur but any more than 72 hours, it's just to much on anyone. The fire stairs had to used for up to 9 days to get up 5 floors. It's really wrong. Also I... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

We apologise the lift was out of action for a week during your stay. Unfortunately the motor broke down and needed to be sent away for repair. In cases like this we are bound by the lift company. We are now happy to report everything is now back up and running smoothly. The other problem you mentioned was leakage into... More 

Brisbane, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 28, 2015

Just finished a trip away and stayed here. I was a little shocked at the standard of care and attention to detail in an apartment of this price. The apartment had not been upgraded in my opinion since the 80's. The tiles around were cracked, Stovetop rusty, mismatched (dirty) furniture, and remote controls all sticky taped together...I felt the unit... More 

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Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2014

The best view on the Gold Coast. Perfect location for swimming and just relaxing watching the ocean. No roads to cross to get to the beach. Had a 2 bedroom standard apartment but would probably go with a superior apartment next time. Apartment is in need of a makeover with damaged walls and old carpet. Loved laying in bed and... More 

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SanSimeonApart, Manager at San Simeon, responded to this review

Thank you for taking the time to review your stay with us. I know what apartment you are talking about and do agree with your comments. As all apartments are individually owned it is up to the owner to approve any upgrades we suggest. This apartment is an older apartment but in a great position in the building. All other... More 

New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2014

Our family of ten stayed in two units overlooking the absolute beachfront at the San Simeon. Spotlessly clean units and pool area and both units modern with lovely furniture. We were travelling with three children under three and it was no trouble to book in early, so appreciated when kids have been sitting in a plane and car for 5... More 

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Sydney
Contributor
13 reviews 13 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 9, 2014

Had a lovely time with a couple of girlfriends and our kids for a 3 night catchup. We rented 2 x 2 bedroom apartments. 1 was on the ground floor and the other on the 2nd floor. The rooms were in need of some attention. Dirty walls and tiles were disappointing to see. We all had only 1/2 a roll... More 

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