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All 24 Gladstone hotels

Metro Hotel & Apartments Gladstone

3.5 of 5 Hotel   |   22-24 Roseberry Street, Gladstone, Queensland 4680, Australia
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Metro Hotel & Apartments Gladstone
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Ranked #15 of 24 hotels in Gladstone
A recent review
4 of 5 stars Reviewed March 17, 2014
hsmithjr Arlington, Virginia
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17 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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English first
Arlington, Virginia
Top Contributor
63 reviews 63 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 17, 2014

An interesting mining/port town. My Dad and I stayed here for one night during our road trip from Cairns to Brisbane. We went in with no reservation, and the staff was very helpful. Rooms and appliances are mid 1990s vintage, but all worked well, and the room was clean. They also have a great restaurant attached (Rock Salt Bar &... More

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Senior Contributor
38 reviews 38 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 1, 2013 via mobile

Good sized studio room , very good maid service Large bathroom with spa bath( not used) Well equipped clean kitchen Useful guest laundry and space to hang clothes out to dry Nearest food on foot : fast food curry house Biggest downturn was spending the night with a large tap dancing cockroach , who skittered to meet me, then eluded... More

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Pomona, Australia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 8, 2012

I have reasonably high standards and was a bit worried reading other reviews about this place. The apartment was large, kitchen had been revamped. Had a very comfy sofa to watch TV. The bed was very comfortable with decent pillows and the whole place was very clean. Yes the bathrooms are a little dated but what do people do in... More

Was this review helpful? Yes 3
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this review

Thankyou for your feedback. Many guests comment favourably on the size of the rooms and their facilities with the refurbished kitchens proving very popular. In the bathrooms the regrouting programme continues and new lighting is also currently being sourced. We are continuously responding to all feedback in efforts to better present a clean well maintained property that offers value in... More

Darwin, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 2, 2012

I arrived tired after a long journey, reception was friendly and polite. I was in a one bedroom apartment, the fixtures, fridge and fittings were over 30 years old. washing machine only had one cycle so took hours to do a small load. It jumped all over the bathroom on spin cycle. Dust and dirt on window panes. dirty floor,... More

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Alexander011, Manager at Metro Hotel & Apartments Gladstone, responded to this review

Thankyou for your feedback. Your comments have been noted and proceedures have been reveiwed to assist in detecting any appliance or fitting malfunction so that this may be rectified promptly. Housekeeping proceedures have been reveiwed to better ensure that rooms are correctly serviced and cleaned. The room rates are reveiwed regularly and are set in comparision to the regional average... More

1 review
1 of 5 stars Reviewed September 13, 2012 via mobile

Travelling from Victoria to cairns, we have stayed in low end budget motels that are 10 times more luxurious than this hole! Stained bedsheets, BLOOD on the phone, worst shower/bathroom, dirty walls, exfoliating sheets, unlockable doors, horrendous decor, astronomical prices. We couldn't even leave a written complaint as the pen didn't work!!

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Alexander011, Manager at Metro Hotel & Apartments Gladstone, responded to this review

Thankyou for your feedback. A review of our housekeeping and maintenance proceedures has occurred to assist us in achieving higher standards. The property is currently undergoing refurbishment which includes the regrouting of the bathrooms. The room rates are set in comparision to the regional average, which reflects the current demand caused by high construction activity. Once again thankyou, your comments... More

Kelowna, Canada
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed September 6, 2012

I travel alot around the world and was astounded at the condition of this hotel in comparison to what we were charged. We had a suite on the second floor that was filthy.The window ledges were dusty, bathroom tiles mildewed, the gasket on the fridge door was literally black with grime, there were crumbs in the utensil drawers, utensils were... More

Was this review helpful? Yes 1
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this review

Thankyou for your feedback. We are continuously responding to all comments in efforts to improve the property. Recent changes include increased checks of rooms by supervisors, all guest comments are passed onto staff, and staff are regularly reminded to immediately report inadequate or malfunctioning equipment and facilities. It is hoped that this will assist in promoting a better awareness of... More

Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 9, 2012

We booked into the Metro because we had a one night stop over in Gladstone before catching the boat to Heron Island. The hotel is conveniently located for that purpose and does have some shops and places to eat within walking distance. When booking, I was shocked at the prices for all of the hotels in Gladstone, I never did... More

Was this review helpful? Yes 4
Mooloolaba
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 12, 2011

Don't turn up in Gladstone and expect to find a room, Metro is old, but clean and that is what matters to me when I am away from home. Very friendly staff and manager that makes it easy to stay here. Just remember to book in well ahead. Everything in Gladstone gets booked out due to the mining and gas... More

Was this review helpful? Yes 4
Sunshine Coast
Top Contributor
51 reviews 51 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 1, 2011

We have been to this hotel several times and were, in the past, fortunate to get an upgraded room. This trip we were placed in one of the old, tired and rather ordinary rooms. The price of the room did not reflect the standard. Hotels in Gladstone are now at the price level of Sydney. I feel the hotel owners... More

Was this review helpful? Yes 1
Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 9, 2010

It was a shock. The apartment and its fittings was at least 30 yrs old and that applies to the amount of dust and grime (and possibly mould??) accumulated in the apartment. Some of the appliances provided was very old, the socket on the wall was not working and the unclean kettle did not look usable (frankly, i did not... More

Was this review helpful? Yes 2

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Additional Information about Metro Hotel & Apartments Gladstone

Also Known As:
Metro Hotel Apartments Gladstone
Address: 22-24 Roseberry Street, Gladstone, Queensland 4680, Australia
Location: Australia > Queensland > Gladstone
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 24 hotels in Gladstone
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Metro Hotel & Apartments Gladstone 3.5*
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