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Rydges Gladstone Hotel

Rydges Gladstone Hotel
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Ranked #15 of 24 Hotels in Gladstone
A recent review
3 of 5 stars reviewed 4 weeks ago
read_my_mind brisbane, australia
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97 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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brisbane, australia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rydges Gladstone, as other reviewers have noted, has definitely seen better days. I recall it in its previous incarnations (e.g., many years ago as the Country Comfort, I think) and it is certainly not quite what it was. The room itself was fine enough and the bed very comfortable, although the bathroom was pretty tatty and looks like it hasn't... More

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Read_my_mind, It is pleasing you enjoyed our Rydges Dream Bed and found the rooms comfortable. It is also pleasing you took advantage of our free WIFI and parking. In regards to the service you received in the bar, I have addressed this with the team, and I am confident it has been resolved moving forward. I know that this... More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Very disappointed would be a understatement ! Service is definitely not a priority and it is hard to find someone let alone someone who is friendly or willing to help. We had to get a refund on our buffet breakfast as there was only a purple of chipolatas some baked to long beans and all full of flies. Absolute disappointment... More

Was this review helpful? Yes 2
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Shardae1, It is concerning from your comments that your experience was not up to your or our expectations. I have certainly addressed this with the team, and I am confident moving forward that we can not only meet but exceed yours and other's expectations in the future Edward Brennan More

Melbourne, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 20, 2014

We are travelling up the cost w. group of 28. This should have been One of the nicest hotels but instead construction started at 7am. We work nights so don't appreciate not being advised. There were a few other things te the service that made the visit very average!!

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Margot2011, I am pleased to say the repair work on the building has now been completed. I do apologise for the work starting so early, and this was addressed once it occurred, as we had certain time frames in place for construction to begin and finish. Sincerely, Edward Brennan More

Jambin, Queensland, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2014 via mobile

With 3 adults and 3 kids, makes it difficult to find suitable accom at times. We had 2 bedroom apartment with plenty of room for the two rollaway beds as well. Although the beds weren't set up in the room when we arrived, the girl at reception managed to get it all sorted quickly.

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Happycampers4702, I am pleased that you enjoyed our 2 bedroom apartment which is definitely convenient for children, as it is located on our lobby floor near the restaurant and pool. I hope we will see you again soon! Kind Regards Edward Brennan More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

I was disappointed for the less than the price I paid I could have stayed in a newer hotel. The restaurant although the meals were ok there was very little choice. It cost me more than last time I stayed and my room was worse and looked onto the street! I don't think I will stay here again.

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Shane P, Thank you for taking the time to comment regarding your stay, I am pleased to say, that we have recently launched a new menu that is far more extensive than the previous one, and have had good feedback regarding it. I do hope that whilst you may not stay here again, you might take the opportunity to... More

Brisbane, Australia
Top Contributor
52 reviews 52 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 22, 2014

Stayed here one night for business. The hotel is centrally located in town so easy to walk to bars and restaurants. The room had some modern touches but covered up a tired bathroom with a shower over an old bath and a shower curtain. The room was a good size and the bed was comfortable. A very large mini bar... More

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear cdchiken, Thank you for your comments regarding your stay. I am pleased that you found our Rydges Dream Bed comfortable and enjoyed our bespoke minibar. Sincerely, Edward Brennan More

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 20, 2014

I've stayed here on and off for the last 20 years under its various names. Always convenient to the centre of town. Parking is good as is the service. Always found the restaurant a little expensive for dinner or breakfasts but convenient. Rooms average and clean. They also now have "studio" rooms out the back across the street in a... More

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear 92saint, Thank you for your commentary regarding your recent stay. I am please you enjoyed the service and I am pleased to say we are about to launch our new menu shortly, which is more extensive than the current one. We are working towards improving the facilities and offerings and I am confident, your next stay we should hit... More

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 23, 2014

The Rydges Dream beds are always reliable and take me back each time as does my platinum membership which gives me great food discounts. This hotel is central and very comfortable and the staff are very friendly. The rooms are getting tired especially the bathrooms and general decor which are reminiscent of the eighties.However the rooms are a good size... More

Was this review helpful? Yes 1
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear HMLesley, Great to hear that your enjoy our Rydges Dream Beds, we certainly get great feedback about them. In fact I bought one myself, which you can do on Rydges.com! The pool is certainly great with an outlook over the harbour, and just a great spot to relax. Kind Regards Edward Brennan General Manager More

Perth, Australia
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 12, 2014 via mobile

I spent 1 night at this hotel in June 2014 while on business in Gladstone. My initial reaction just at the lobby was that the hotel was in serious need of cleaning and probably should just be completely gutted. The rooms look like at some point they attempted to do a renovation but only did about 25 percent. The sheets... More

Was this review helpful? Yes 2
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Timmycanfly, Thank you for the commentary on your recent stay, I am sorry that we did not meet your expectations regarding the quality of bedding and cleaning. It is pleasing however, that you enjoyed our new free WIFI and found the staff to be friendly and helpful, always good to hear Sincerely, Edward Brennan General Manager More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 9, 2014

on our way home I thought we would stay in Gladstone. As I am a member of Ridge's I chose to stay with them for one night and maybe add another. This is rated 4 star according to RACQ. Well we have stayed in 3 star that where nicer. The staff could not fault, but the room was another thing.... More

Was this review helpful? Yes 2
EdwardTKBrennan, General Manager at Rydges Gladstone Hotel, responded to this review

Dear KCK55, Thanks for the commentary regarding your recent stay. I am disappointed that you experienced the issues noted, and I will make sure in retrospect, that the sliding door is fixed. I am pleased that you found our staff friendly and helpful. I will be sure to pass this on to the team. Kind Regards Edward Brennan General Manager More

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Additional Information about Rydges Gladstone Hotel

Address: 100 Goondoon Street, Gladstone, Queensland 4680, Australia (Formerly Country Plaza International)
Location: Australia > Queensland > Gladstone
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Gladstone Hotel 4*
Number of rooms: 73
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Also Known As:
Rydges Hotel Gladstone

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