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Quest Gladstone

39-43 Bramston Street, Gladstone, Queensland 4305, Australia
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1 room 1 guest
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Quest Gladstone
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44 Reviews from our TripAdvisor Community

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Traveler rating
    12
    19
    8
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    4
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (44)
  • Mar-May only
    (11)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (9)
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Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night on business in Gladstone. The young lady who checked me in was very helpful with a request for a quiet room. I was in room 16b 2nd floor on the end. Thank you wonderfully quiet. It was great and the room nice. I happen to need to use the cutlery and dishes as i order take a... More 

Was this review helpful? Yes
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Hi, Thank you for your feedback. I am glad to hear that you enjoyed our service at Quest Gladstone. At Quest, we always try to do our best to exceed customer expectations. I have discussed your comments with our Head Housekeeper and we apologize for any inconvenience. We look forward to welcoming you at Quest Gladstone on your next stay... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Stayed in a first floor studio type room. It was during the cooler season but somehow the room was unbearably hot at night, the type of hot that makes you feel like you can't breath. The room also had an unpleasant smell but I couldn't quite make out what it was. Tried to turn on the air conditioning but it... More 

Was this review helpful? Yes 1
Quest_Gladstone, Manager at Quest Gladstone, responded to this review

Dear Flightradar, Thank you for your feedback. I do apologise if we could not meet your expectation during your recent stay at Quest Gladstone. We do regular checks on our A/C units and nothing has been found faulty during the month of June 2015. We do have 24 hour onsite management to attend any queries. Service recovery is our number... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent staff service. I arrived early and was given early check in. Initially I would have had to lug my heavy suitcase up stairs, asked if I could have a room on the ground floor and was accommodated without any hesitation. Quest close to shops and bars. Bed was so comfy, room clean as, and I slept like a log.... More 

Was this review helpful? Yes
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Ree Judianne, Thank you for your valuable feedback. I am glads you enjoyed your stay at Quest Gladstone. We try to excel ourselves in customer service and we were glad to hear your positive comments. You can request for a floor preference if you are planning to stay in the future with Quest. Depending on availability, we are more... More 

Uden, The Netherlands
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 27, 2015

Smelly room, stained curtains from the smoking era, view of a barn and rubbish. Deserted on a sunday, reception closed after 5 p.m. Sitting on the tiny balcony the outside aicon units blows you back in. Don't go there with Kids or other loved ones!

Was this review helpful? Yes
Quest_Gladstone, Manager at Quest Gladstone, responded to this review

Dear Laurens D, Thank you for your valuable feedback. I have spoken to my team, especially to the House Keeping with regard to your concerns. We have rooms located front of the hotel as well as on different levels. As an apartment hotel, our reception hours are 8.00 am to 5.00 pm on Saturdays and Sunday . However we do... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 18, 2015

The hotel was quite modern and clean, with an extremely comfortable bed, however there is no lift so if you have a heavy suitcase which I did you have to carry up the stairs yourself. I stayed in a studio apartment which is fine if you are on your own, but would be quite cramped if there were two of... More 

Was this review helpful? Yes 1
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Sulzber, Thank you for your feedback. I apologize for any inconvenience caused during your stay. We do have 02 level with direct access from the car park. This includes special access rooms located on Level 1 of the complex. Our team would be more than happy to find alternatives to make your stay better. We have last minute upgrades... More 

Port Lincoln, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 28, 2015

Really good spacious apartment. Excellent comfortable bed. Good sized open plan kitchen/lounge area. Reverse cycle air conditioner in bedroom and one in living area. Washing machine with soap powder provided. Staff were really polite and really helpful from initial telephone contact to arrival and departure. Very pleasant.

Was this review helpful? Yes 1
Quest_Gladstone, Manager at Quest Gladstone, responded to this review

Dear STARGAZINGTONIGHT, Thank you for your valuable feedback. I am glad to hear that you enjoyed your stay here at Quest Gladstone. I will pass your comments to my team. We look forward to welcome you on your next visit to Quest Gladstone. Sam Kumbukage Property Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 21, 2015

Serviced apartments. Small cook top and kitchenette in room. Clean and modern walking distance to restaurant's. No secure parking and parking is first in first served. Friendly staff. Poor tv reception for win/channel 9 so missed the first 15 minutes of state of origin while I walked to a nearby pub. I would stay again.

Was this review helpful? Yes
Quest_Gladstone, Front Office Manager at Quest Gladstone, responded to this review

Hello Andrew C, Thank you for your review! I am pleased to hear you found our staff friendly and the apartments clean and comfortable. Unfortunately on the night in question, Gladstone was experiencing some bad weather. This affects our reception of win/channel 9. I apologise for the inconveniences and hope you enjoyed the game. I look forward to welcoming you... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 2, 2015

These heartless vultures charged my company extra $350 for basically trying to geta good nights sleep. It was close to midnights and one of the smoke alarms in my room had a bright flashing light which was very distracting. Seeing there was another smoke alarm only a meter away, I took it off the ceiling to get rid of the... More 

Was this review helpful? Yes
Quest_Gladstone, Manager at Quest Gladstone, responded to this review

Hi Michael, Thank you for your feedback. We apologize for any inconvenience caused during your stay. Smoke Detectors are hard wired through the entire building and removing a detector, is a fire risk to the occupant as well as to the entire building. It is obviously a compliance issue. If a detector is removed by the occupant unauthorized, it is... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 17, 2015

There for 1 night to explore the area. Not sure about it being an "apartment" - more like a larger hotel room. But regardless the room was nice, bathroom was decent and staff was friendly. Must say the door opening into the bathroom was awkward as opening and closing caused a fair bit of strategic thinking in order to get... More 

Was this review helpful? Yes
Quest_Gladstone, Front Office Manager at Quest Gladstone, responded to this review

Hello and thank you for the awesome feedback! Quest Gladstone Serviced Apartments, offers studios, one and two bedroom apartments. Our one and two bedrooms are self-contained and include a full kitchen, laundry, separate bedroom and balcony. Our smaller studio apartments feature a kitchenette with 2 stove burner and microwave. The studio rooms are perfect for one or two night stays... More 

Gold Coast, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 11, 2015

I seldom get disappointed with Quest. The room was clean and inviting, staff checked me in early (which was great) and location is close to restaurants and work. It was fully booked but minimal to no noise. Will come back again if I make a turn to Gladstone.

Was this review helpful? Yes
Quest_Gladstone, Front Office Manager at Quest Gladstone, responded to this review

Hi shaznoir, We are always happy to hear such great feedback. Thank you for taking the time to share your experience. Please give us a call the next time you are heading to Gladstone. It will be a pleasure to have you stay with us again. Warm Regards Kelsey More 

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