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Quest Gladstone

39-43 Bramston Street, Gladstone, Queensland 4305, Australia
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1 room 1 adult
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Quest Gladstone
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52 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 18, 2015

Stayed one night whilst on a business trip. The room was very well appointed and included a sink, microwave and toaster, excellent if staying for a while. It was very clean, new and comfortable. The shower was excellent, great water flow and constant hot water, something not experienced in many hotels. The service on arrival was very good. I would... More 

Helpful?
Thank Allan T
Brisbane, Australia
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed December 5, 2015

I stayed here recently on a work trip. The receptionists were very happy to help, and the room was very well equipped. I think the one big thing that could improve this place would be the quality of the bed - I found it a bit hard, but also not firm. If that makes sense. The pillows were a little... More 

Helpful?
Thank Tim E
Gladstone, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 25, 2015

Rooms are very clean i had a one bedroom with a balcony looking over the pool which was nice. The bathroom was great even had a bath. Washer and dryer come in handy. Bed was very comfortable my partner and i had a great sleep. Overall great experience.

Helpful?
Thank Rachelle H
Brisbane, Australia
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 12, 2015

We very much enjoyed our week long stay at the Quest. The apartments are clean, well furnished, comfortable, and cleaned daily. All appliances were there that you would expect and need for a short or extended stay. We would definitely visit again and recommend to anyone looking for good quality accommodation in Gladstone.

Helpful?
Thank Gem9294
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Gem 9294, Thank you for taking time to post this lovely comment on Trip Advisor following your recent stay at Quest Gladstone. I have passed your positive comments to my team. We look forward to welcoming you back for another pleasant visit in the future. Sam Kumbukage Manager More 

Burnaby, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 30, 2015

Really enjoyed my brief stay there. Room clean and really nice mattress, which appreciated after a 24 hour travel time. Walking distance to almost all local restaurants and shopping for any last minute needs. My colleagues arrived on delayed flights late on a Sunday night and the manager even drove us to the only local restaurant that was still open.... More 

Helpful?
Thank Norman F
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Norman, Thank you for your valuable feedback. I am delighted to know that you had a comfortable stay. At Quest Gladstone, we have 24hr on site management to serve the needs of our valuable customers. We look forward to welcoming you again. Sam Kumbukage More 

New Norfolk, Australia
1 review
5 of 5 stars Reviewed September 29, 2015

Place was well equipped, affordable, clean, comfortable and well located. The added bonus is that we stayed there because they were supporting the local AFL league. Any company that gives back to the local community and offers such great service is a winner in my books. Would stay there again in a heart beat.

Helpful?
Thank GenTree A
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Gen Tree A, Thank you for your valuable feedback. I am glad to hear that you enjoyed our services at Quest Gladstone. At Quest, we pride ourselves in community engagements. I have passed your positive comments to my housekeeping team. We look forward to welcome you on your next stay at Quest Gladstone. Sam Kumbukage More 

1 review
3 of 5 stars Reviewed September 17, 2015 via mobile

There are other serviced apartment options in Gladstone, closer to the cbd which are better value for money and have better in room faculties eg full kitchen and more comfortable. The beds are uncomfortable and bathroom pokey. The place is clean but not worth the cash in comparison with other accom options

Helpful?
Thank Jo M
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Jo M, Thank you for you valuable feedback. In apologize if we could not meet your expectations. I am not 100% sure when you say uncomfortable beds as all our mattresses are near new. Our regular guests highly comment about the beds. I have passed your positive comments to my House Keeping team about the cleanliness of rooms. Our... More 

Bundaberg, Australia
1 review
5 of 5 stars Reviewed September 3, 2015

I have stayed here monthly for a couple of nights at a time and cannot fault Quest. Staff are extremely friendly and very helpful, free wifi is great with work, bed is super comfy for a great nights sleep, modern room with everything needed including Air Con and a decent size shower. Very happy to stay here every month when... More 

Helpful?
Thank Laurence M
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Dear Laurence, Thank you for your feedback. I am glad that you enjoyed your stay at Quest Gladstone. I have shared your comments with my team. Believe you were at Quest as a Corporate guest and we would like to welcome you on your next business trip. If you have any preference with regard to the floor level, view, room... More 

Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 11, 2015 via mobile

Stayed one night on business in Gladstone. The young lady who checked me in was very helpful with a request for a quiet room. I was in room 16b 2nd floor on the end. Thank you wonderfully quiet. It was great and the room nice. I happen to need to use the cutlery and dishes as i order take a... More 

Helpful?
Thank fatsurfer
Quest_Gladstone, General Manager at Quest Gladstone, responded to this review

Hi, Thank you for your feedback. I am glad to hear that you enjoyed our service at Quest Gladstone. At Quest, we always try to do our best to exceed customer expectations. I have discussed your comments with our Head Housekeeper and we apologize for any inconvenience. We look forward to welcoming you at Quest Gladstone on your next stay... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 9, 2015

Stayed in a first floor studio type room. It was during the cooler season but somehow the room was unbearably hot at night, the type of hot that makes you feel like you can't breath. The room also had an unpleasant smell but I couldn't quite make out what it was. Tried to turn on the air conditioning but it... More 

Helpful?
1 Thank flightradar
Quest_Gladstone, Manager at Quest Gladstone, responded to this review

Dear Flightradar, Thank you for your feedback. I do apologise if we could not meet your expectation during your recent stay at Quest Gladstone. We do regular checks on our A/C units and nothing has been found faulty during the month of June 2015. We do have 24 hour onsite management to attend any queries. Service recovery is our number... More 

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