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The Bay Apartments

3.5 of 5
Hotel website
243-253 Boundary Street | Rainbow Bay, Coolangatta, Queensland 4225, Australia
The Bay Apartments
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A recent review
5 of 5 stars Reviewed February 19, 2015
Kim P Wollongong, Australia
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30 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • All months
    (30)
  • Mar-May only
    (10)
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    (6)
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    (6)
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New South Wales, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed in lots of holiday apartments with my husband and four children and never ever have I been confronted with such an aggressive manager (Keith). Having read other people's experiences here I am surprised he has returning guests. What Keith seems to forget is that he is managing a property in a seaside location with surfers staying there...after... More 

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Wollongong, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

My husband and I recently stayed at The Bay Apartments for a weekend while visitng the area for a wedding. What a gorgeous part of Austraila! The 2 bedroom unit which was booked directly with the managers was fantastic. Clean, modern, spacious, quiet and included everything we could possibly need. We had relatives in another unit in the same complex... More 

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Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 18, 2015 via mobile

We booked unit 10 at The Bay Apartments through Rainbow Bay Realty and the unit was disgusting. Not clean, ripped screens, dated, missing essential items for a self contained holiday. The owners of this unit seem not to maintain it at all. My sister booked a different unit in the same complex and paid less with linen included in a... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 27, 2014

Never met a manager so rude in my life! Came into our room and just started going off for no reason accusing my family of stuff which we didn't do,was just embarrassing for everyone.Will never stay here again and will be spreading the word.

Was this review helpful? Yes 2
rainbowCoolangatta, Manager at The Bay Apartments, responded to this review

Thank you for your feedback and it is unfortunate you did not enjoy your stay. Management had to enter your apartment on 2 occasions when your door was not answered and the problem needed to be dealt with. On the first occasion at midnight I responded to a complaint from another guest about the noise coming from your balcony and... More 

Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 24, 2014

Alison and Keith are wonderful people. Any query or question they are straight onto it. They have great knowledge of the area. We have been coming back here for the past four years and wouldn't think of going any where else. The apartments are always lovely and clean and when you contact them direct you get a really good price... More 

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Canberra, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 18, 2014

Keith and Alison couldn't have been more helpful or nicer. The apartment was spacious and well appointed, the complex was terrific and the area gorgeous. We were in a 2 bedroom apartment and we thought the kitchen and the living area were fantastic. We will be back!They had a supply of boogie boards and beach chairs to borrow and they... More 

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Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 4, 2014 via mobile

Stayed in feb 2014 booked via rainbow bay realty (cheaper I believe) Unit 13 has no ceiling fans and the main bathroom is tiny. Onsite managers very friendly and not at all annoying (unlike our stay at rainbow place). Pool well maintained and great for families. I believe units are individually owned. Will stay again :-)

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 8, 2013

Our family of 2 adults and 2 kids aged 14 and 16 recently stayed for 6 nights in September.I booked direct with the manager Alison.Such a lovely and helpful person as is her husband.I knew I had booked the right place before I left.It is One block from the beach and we had no problems carrying our surfboards.We had a... More 

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Sydney, Australia
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 31, 2013

I stayed here in January school holidays and it was so awesome, i stayed with family and the rooms were really spacious, huge open plan lounge rooms, kitchen was good enough to cook in and clean when we got there, It was such a nice place to get away from Sydney, The couple were so nice giving us tips and... More 

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Newcastle, Australia
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 1, 2013

We have stayed at The Bay Apartments over many years. Sometimes with family and friends and recently as a couple. It is close to everything, a block back from the noise of the beachfront and tranquil. The apartments are well presented and they offer excellent value for money. The current managers are a delight. We cannot speak more highly of... More 

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