After our stay at this hotel, we wrote this letter of complaint to send to them: Recently we came and stayed at the Coolangatta branch of the Mantra hotels for 8 days, during which we did the regular holiday activities that one would do whilst in the gold coast. This trip was planned as part of an engagement celebration and... more

First time in Coolangatta so we were quite nervous about just how good the hotel would be - having been lured by false advertising before. Much to our delight it was absolutely perfect! Beautiful views, fantastic room & balcony, full amenities, courteous & helpful staff & an unexpected nice touch with lovely bathing products. The only negative experience we had... more

Nice Hotel great spot close to everything. Hotel room was also goo although at night you had to have doors closed as there was too much noise for a young family even though we were on the 11th Floor. Beware!!!!! they charged us $25 extra for picking up the used towels and vacuming the floor and mangement did not really... more

Very friendly staff, jaw-dropping, unbelievable view - great access to a beautiful beach, very nice two bedroom apartment, building could do with a 3rd lift during peak times, great access to excellent eateries nearby, wonderful beach walks. We've stayed there many times over 6 years and have never had a problem. Overall excellent value for money and really close to... more

Carpets were stained, TV reception was terrible, sofas had stains and tears in them. Inside of windows looked like a toddler had been at them with dirty hands and hadn't been cleaned since. We had a two bedroom apartment on the 12th floor (1201) on a corner of the building and high winds for the first two nights. The wind... more

Coolangatta is still the best place to stay on the Gold Coast, just maybe stay in another aprtment. We had a 3 Bedroom self contained apartment, it was a side apartment, which meant we had a very small balcony, with three chairs for an apartment that sleeps 6 people, so no breakfast on the balcony. The 2 single beds were... more

if your going to the beutiful coolongatta then don't stay at the Mantra. the staff were rude, the room was small, dirty with no room service unless you stay for 8 days or more, and the view from our room was ordinary. i do sugest going to coolongatta but stay somewere that is worth the money. I have been around... more

We stayed at the Mantra again & this time was for a whole week in a 2bedroom on 10th floor! The appartment was clean & Comfy! The view fantastic & weather lovely! Customer Service from all staff 100% We went to Draculas on the Gold-coast for my daughters 21st birthday & it was Great! The Spa & sauna is great... more

we stayed for four nights on the ground floor facing the beach in a one bedroom apartment(006)fully equipped kitchen.found it excellent as we didnt have to get in the lifts and just stepped out the room and the pool area was a few steps away.strollind distance to restaurants,cafes and the beach is just across the road. more