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All 12 Coolangatta hotels

Outrigger Twin Towns Resort

4.5 of 5 Resort   |   Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
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Ranked #1 of 12 Hotels in Coolangatta
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 20, 2012
Joanne7466 Melbourne, Australia
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776 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Outrigger Twin Towns Resort
See the most recent reviews
Melbourne, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 20, 2012

Having stayed at Twin Towns twice now, there's no hesitation to recommend. The second visit was just as smooth a transaction as the first, only having booked the accomodation the night before online, and arriving at 10.30pm the following night, our room key was waiting at the front desk! The location is fabulous, so close to the clean beach, meticulously... More

Was this review helpful? Yes
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write this in depth review on your recent stay with us at Outrigger Twin Towns Resort. It was great to read that you were able to see and experience all that Coolangatta, as a destination, has to offer! Coolangatta and our bordering neighbour Tweed Heads, offers the enjoyment of local golf courses, lawn... More

Goondiwindi, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2012

Great place to stay for anybody wanting a relaxing break - HIGHLY RECOMMENDED! We met up with friend for a weekend break and couldnt have been happier as we found we could easily access the carpark - we were so close to eating places within the building regardless of what meal it was and the entertainment at Twin Towns

Was this review helpful? Yes
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing Outrigger Twin Towns Resort for your recent holiday and delighted to read that you had a relaxing break. Coolangatta is a perfect spot for a relaxing break with numerous restaurants to choose from, the excitement of Twin Towns Services Club and our beautiful beaches, all within walking distance! We hope to welcome you back in the... More

Gold coast
1 review
4 of 5 stars Reviewed September 16, 2012

The room had a water view and was very convienient and well appointed.staff friendly and helpful.it was easy to move from the room to the club to see the show.we will return and maybe sample the breakfast next time.It certainly is more comfortable and better value than other motels in the area.

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Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for your feedback and really pleased to read that you enjoyed your time with us at Outrigger Twin Towns Resort. Breakfast in Signature Restaurant is an exceptional full hot and cold buffet breakfast which is a favourite among guests and locals alike. We hope you are able to enjoy breakfast with us on your return. Look forward to... More

Brisbane, Australia
1 review
5 of 5 stars Reviewed September 14, 2012

From the moment of arrival I felt valued as the staff attended to me promptly , personally and went above expectations to assist me with extra luggage I had as I was presenting at an event in the Twin Towns complex. They made it so easy for me to get all my stock over to the venue. Every staff member... More

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Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write a review on your recent stay with us at Outrigger Twin Towns Resort. We are exceptionally proud of our staff, in all areas of the resort. Our staff want to make a difference and do so by providing distinctive guest service to our guests, which it reads that you experienced this yourself... More

Alberton, Queensland, Australia
1 review
5 of 5 stars Reviewed September 12, 2012

We had a great night out at the show and the room was excellent. The towels were fluffy and the toiletries were excellent which is rare with accommodation. The room was a good size and not stuffy. The buffet breakfast was delicious. It was great to go to a show and not have to organise taxi's/driver to get back to... More

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Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

What a delight to read your review on your recent stay with us at Outrigger Twin Towns Resort. We are very fortunate to have the calibre of shows at Twin Towns Services Club and to be able to offer such an experience to our guests. We look forward to welcoming you back to the resort to see one of our... More

1 review
5 of 5 stars Reviewed September 7, 2012 via mobile

Everyone was so nice, profesional, and helpful the hotel was lovely and in a great spot the breakfast was awesome the view was fantastic the rooms were so clean and modern I could not faltered one thing .

Was this review helpful? Yes
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write a review via TripAdvisor, it was wonderful to read that you enjoyed your stay with us and our staff upheld our value of host. To welcome and entertain our guests and friends with warmth and generosity. We look forward to welcoming you back to Outrigger Twin Towns Resort. More

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 31, 2012

I was really surpised by the quality (poor) of this Hotel and its the first time Tripadvisor has let me down. Some of the issues are - a Hotel for local hang out loud swearing outside the Hotel the early hours of the morning. VERY dated rooms, No minibar or snacks etc in room, Drunken customers walking around lost inthe... More

Was this review helpful? Yes 2
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and provide valuable feedback as a recent guest of Outrigger Twin Towns Resort. First, it certainly is unfortunate to read that we failed to meet your expectations during your stay and I would like to thank you for allowing us the opportunity to respond. Outrigger Twin Towns Resort does not promote and... More

repco79
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2012

Was fantastic to have night away from little ones. Staff a very friendly and clubs meals and entertainment. We had a great night food fabulous we had the buffet.rooms extremely clean nothing we could fault we even left cleaner $10 tip for her services. Great band loved watching with the keno and small game on pokies. Couple of kids games... More

Was this review helpful? Yes
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for your delightful review relating to your recent stay with us at Outrigger Twin Towns Resort. We are pleased to read that your night away from your little ones exceeded your expectations and our staff provided you with a high level of service throughout your stay. Please accept our thanks for your generous tip to the housekeeping team... More

Albury, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2012

We have stayed at Outrigger Twin Towns Resort on a number of occasions over last few years without any problems or complaints until February of this year. We had made an internet booking for a self-contained two-bedroom unit. On arrival we were presented with a unit with one bedroom with a small kitchen and living area the second bedroom was... More

Was this review helpful? Yes 1
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and provide your feedback relating to your experience in dealing with Outrigger Twin Towns Resort. I write to express my disappointment with the miscommunication provided and the subsequent inconvenience this has caused you in trying to book your holiday to Coolangatta. I have personally addressed this with my executive management team to... More

Toowoomba, Queensland, Australia
1 review
5 of 5 stars Reviewed August 23, 2012

my wife and i and a lovley time at the outrigger twin towns resort .Firstly the phone booking was great and the package with room,show and breakfast the next day was great the resort looks to be in tip top shape and the staff as well are well mannered and very helpfull. The room was very clean and credit goes... More

Was this review helpful? Yes
Caretaker M, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for your kind words especially relating to our Housekeeping team whom will be delighted with the positive feedback regarding room presentation. We are fortunate to have such phenomenal shows performing on our door step at Twin Towns Services Club and pleased to hear that you were able to see a show during your stay. We look forward to... More

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Additional Information about Outrigger Twin Towns Resort

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Twin Towns Resort 4.5*
Number of rooms: 350
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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