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Outrigger Twin Towns Resort

4.5 of 5
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Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
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Outrigger Twin Towns Resort
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Ranked #2 of 12 Hotels in Coolangatta
A recent review
5 of 5 stars reviewed 4 days ago
Robbyt19 Melbourne, Australia
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879 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are frequent visitors to Cooloongatta and usually stay at another Hotel in the area. This visit we couldn't stay at our usual hotel so chose the Twin Towns Resort. This was a great surprise. The reception staff were great, very helpful and nothing was too much trouble. Our room was comfortable with lots of space. Our package included free-WiFi... More 

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GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

The team and I were thrilled to read that you are a frequent visitor to our beautiful destination, Coolangatta. Thank you for choosing to stay with us at Outrigger Twin Towns Resort on this occassion and for taking the time to write and share your feedback on Tripadvisor. We are so pleased to read that you enjoyed your stay and... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights. Was very relaxing, the staff were extremely helpful! We got a buffet breakfast included in our deal which was simple but good! We were quite young and it seemed like its clientele were a lot older than us. But everyone was welcoming and happy. The only downfall would be the pillows ! Seriously flat... More 

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write and share your experience via Tripadvisor, we sincerely appreciate it. Your feedback regarding the quality of pillows and security of lifts is welcomed and appreciated. We are pleased to read that you enjoyed your stay and thank you for highlighting... More 

Brisbane, Qld
Top Contributor
76 reviews 76 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Our second visit several years on. We stayed in the Harbour Tower with a good two night deal that included the buffet breakfast. Had an excellent stay. Our room was much quieter than our first visit which I suspect was in the Ocean Tower. The room was spotless, the bed very comfortable, and we had great views of the ocean... More 

Was this review helpful? Yes 1
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and provide valuable and detailed feedback regarding your recent stay with us at Outrigger Twin Towns Resort. We are pleased to read that you love the destination as much as we do as once you've hit Coolangatta and her neighbouring Greenmount Beach you're at the end of Queensland's Gold Coast as we... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a hotel style room in the older tower. Our room faced the ocean and the views were stunning. The room was comfortable with a desk and a small kitchen area with a microwave, tea and coffee makings and a sink. We got free breakfasts and free wifi included. Staff in all service areas were very customer focused. Breakfast... More 

Was this review helpful? Yes 1
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

It was delightful to read that you had a relaxing and enjoyable stay with stunning views. Thank you for choosing to stay with us at Outrigger Twin Towns Resort; it was our pleasure to be your host which is one of our company values. I would also like to thank you for taking the time to share your feedback and... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the second time I've stayed at Outrigger Twin Towns, the first was a few years ago with my wife and we had a really nice on-suite and apartment. This latest stay was on my own for a workshop weekend so I was staying in just a bedroom arrangement. So, I've got a good balance for my review, on... More 

Was this review helpful? Yes 1
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to stay at Outrigger Twin Towns Resort once again, we sincerely appreciate your continued loyalty. Thank you for also taking the time to write and share your feedback via this forum. We are absolutely thrilled to read that on both occasions, you enjoyed your stay and your expectations were exceeded. It was pleasing to read that... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

My son booked myself and husband into twintown for Mothers day. Once again reception staff did everything my son asked of them. I have stayed hear many times and definately will be back many more times, 10/10. Thank you all Brenda Ryan.

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to spend Mother’s day with us at Outrigger Twin Towns Resort and for taking the time to write and share your experience. I was delighted to read that you and your husband had a relaxing and enjoyable stay and would like to thank you for your continued loyalty. It was great to read that we will... More 

Tweed Heads
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked last minute for a night away, I booked a 1 bedroom apartment. Check in was friendly and fast. The apartment was absolutely spotless, nice furniture, comfy bed. It had a lovely view through full length windows. Free undercover parking. A lot of facilities. The price was great too. I paid extra for breakfast, it was very nice with... More 

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write a review. We are thrilled that you enjoyed your stay and that the apartment, the view and our staff exceeded your expectations. Buffet breakfast in Signatures Restaurant is a favourite amongst locals and guests a like with the variety, quality... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to Coolangatta for a family reunion so there was quite a number of us. We decided to stay at the Outriggers twin towns Resort . The stay there was comfortable but the room was not very clean . we were told that the room does not get clean every day.

Was this review helpful? Yes 1
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

We are extremely honoured that you choose to host your family reunion at Outrigger Twin Towns Resort. Thank you for taking the time to write and share your feedback via Tripadvisor. Please accept my sincerest apologies for the lack of standard presented within your apartment. We do not tolerate poor performance and will be addressing the matter with our Housekeeping... More 

Sydney, Australia
Contributor
16 reviews 16 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I needed somewhere to stay for 2nights and picked on this place because of price + got breakfast included. Good location and easy to walk along the beach near by. Rooms are standard hotel rooms, not large but enough space unless you intend spending the whole time in there. Staff were excellent as were facilities. It was exactly what I... More 

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and share your feedback via this forum. I am thrilled to read that our team provided you with distinctive guest service throughout your stay. One of our company values is “Host”. We, as hosts, welcome and entertain our guests and friends with warmth and generosity. We sincerely thank you for choosing to... More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel rating of 3.5 is probably more fitting. The room is certainly very comfortable and spacious, nice clean feel as well. The walls are a bit dirty tho. The bathroom is old (90's style) but clean enough. The balcony needs a bit more attention too. They do have great facilities here (pool, spa, mini golf, games room and other standard... More 

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write a review, it is sincerely appreciated. Feedback regarding the standard and interior of the rooms is welcomed and appreciated. Constructive feedback allows us to address, investigate and remedy accordingly. We are pleased to read that your family enjoyed the facilities.... More 

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Harbour Tower One Bedroom Apartment (99)
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