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Outrigger Twin Towns Resort

Certificate of Excellence
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Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
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Outrigger Twin Towns Resort
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Ranked #3 of 11 Hotels in Coolangatta
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
John M Victoria, Canada
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847 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victoria, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just returned from a fabulous visit to this excellent twin tower property. We had a great one bedroom 10th floor apartment in the Harbour Tower with west facing ocean view. The apartment was very clean and well equipped. An added bonus was access to the Club which had 7 restaurants, a casino, large lounge bar and dance floor... More 

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Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Going to be long.... Hubby and I have stayed at this hotel probably close to 40 times (their records say 20+ but they don't link indirect bookings to your account). Location is the primary reason for choosing Outrigger, however the hotel provides what I would call reliable accommodation. We know exactly what we are going to get and the standard... More 

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Hotel was advertised as ocean views. Rooms have limited views of the beach. There are two tall building in front of tower two. Rooms in tower two are called deluxe rooms. These rooms stop at level 5. the higher floors are permanent apartments. This was not disclosed on their website. Very noisy roads below with bus noise all day and... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed in a one bedroom apartment over Christmas and New Year and had a great stay. The apartment had everything we needed and a lovely ocean view. Mini golf area and the pool were clean and well maintained - there are also bbqs and tennis courts for guest use. The resort is very well located being in walking distance... More 

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Gold Coast, Queensland, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I just stayed here for a weekend away with my boyfriend and it was really nice. The room were nice, fairly modern and very clean. We didn't have any problems with the room at all. They also had great views of the ocean and Coolangatta but was a little further back from all the business of the main street of... More 

Was this review helpful? Yes 1
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and share your experiences on your recent stay with us at Outrigger Twin Towns Resort. We are thrilled that you enjoyed all elements of your stay. Your feedback relating to the delivery service from our team is sincerely appreciated and welcomed. I look forward to sharing your feedback as the Outrigger team... More 

Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here overnight for The Jam show,the whole place was excellent,restaurants really good especially Chinese,and portions big.Drinks reasonably priced,music provided good quality.Room was good and comfortable,only problem was we didnt stay for 2 nights,will do next time

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write a review on Tripadvisor, it is greatly appreciated. We were delighted to read that you enjoyed ‘The Jam” show which received fantastic reviews. Thank you for sharing your very kind feedback in relation to the resort facilities, restaurants located at... More 

Brisbane
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Showing signs of an aging resort needing a little TLC but overall was clean and adequate for our 2 night stay. Reception staff where very helpful and friendly explaining car parking arrangements, breakfast procedures etc well. Car parking area is shared with Twin Towns Club but resort has its own level with access to resort lifts via keycard. Good easy... More 

Was this review helpful? Yes 1
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to provide valuable feedback regarding your recent stay. I was delighted to read that you had enjoyed your holiday and would like to thank you for sharing your kind feedback regarding the level of service received during your stay from the Outrigger team. The Tweed is home to Australia’s Green Cauldron, the world-heritage-listed ancient... More 

Brisbane
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are a group of 12 people [in this instance only 10] participated in this holiday. We travel the world once a year, each couple taking a turn to choose a destination. This year, the couple choose Outrigger Twin Towns resort. Ourselves and one other couple requested twin beds and were each charged $25 for the privilege In our experience... More 

Was this review helpful? Yes 3
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us. We thank you for choosing Outrigger Twin Towns Resort for your annual vacation. It is disappointing to read that we failed to meet your expectations with regards to the bed split fee, your feedback regarding this matter is welcomed and appreciated. Our... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff were welcoming on arrival and clearly explained the check in procedure, car parking, and hotel facilities. The room was in good clean condition with great views looking over Coolangatta and the Beach as well which was a bonus. The added bonus of being attached to the Twin Towns Club meant that a good meal was in easy walking... More 

Was this review helpful? Yes
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write and share your experiences via Tripadvisor. We are pleased to read that you enjoyed the facilities of the resort and Twin Towns Club. Thank you for your kind comments regarding our team and pleased that they provided you with distinctive... More 

Adelaide, Australia
Top Contributor
51 reviews 51 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for two nights, thank god it wasn't more. On first impressions the room looked ok but then we went inside. The filthy lounge covered in stains was an instant turn off. I didn't know where to sit. We couldn't open the door so rang room service. Couldn't get thru the lines were jammed. The front desk actually... More 

Was this review helpful? Yes 3
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review

Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us at Outrigger Twin Towns Resort. Your feedback on this forum appreciated albeit unfortunate we appear to have been unable to address your concerns during your stay. Please accept my sincerest apologies regarding the lack of standard presented within your apartment. We do... More 

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