I had unfriendly encounter with the booking through the phone.
the male staff at the other end treated you like an idiot really.
maybe it was a late night around 10o'clock, too tired to speak nicely, when i asked would i need 2 rooms to accommodate my 2 kids, he speaks sarcastically "if you want to stay in this hotel,...
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Dear Sydneylovers ,
Thank you very much for your feedback from your recent stay .
I was disappointed to read your comments regarding the service you recieved .
I have brought up your comments and feedback with all our service staff and can assure you this is not the customer service and attitude we strive for at Ibis Wollongong ....