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Novotel Wollongong Northbeach

2-14 Cliff Road, Wollongong, New South Wales 2500, Australia
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Novotel Wollongong Northbeach
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Novotel Wollongong Northbeach
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1,269 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Novotel Wollongong Northbeach
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A TripAdvisor Member
4 of 5 stars Reviewed December 7, 2011

ours was a complimentary stay which we upgraded to the next level, on booking in we were offered ( for an extra $100.00 + parking) a suite on the top floor which we were told by staff was the best room in the hotel. needless to say we were very happy thank you novatel wollongong

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sydney
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 4, 2011

one o/n at the novotel for an early breakfast presentation in wollongong - foyer has had a spruce up, but the rooms are looking very tired. on my floor, (10th) paint in coridors was multi coloured and the wallls needed a good clean. bathrooms are functional but very orginal. good size rooms, but balconies are not at all private. poor... More 

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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review

Thank you antboy66 for your review, Please know that I have forwarded your comments about the rooms to our General Manager. Feedback is always appreciated. For future reference, please note that we have a selection of wines available for purchase through room service. Newspapers can also be ordered by calling reception. Thank you again for your review, I hope to... More 

Albury, Australia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 4, 2011

Rooms are getting a little bit dated compared to other Novotels that i stay at. Service was good as to was the location ,cant miss the big blue Novotel sign as you head into town. Room service was very prompt and the food qualityy was quite good.

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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review

Thank you for your review, Please know that I will be passing on your feedback regarding the rooms to our General Manager. I am glad to see that the rest of your stay was enjoyable. Kind regards, Oran Barraclough Front Office Manager More 

Wollongong, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2011

Very good except no power for 15 hours due to no fault of theirs .Staff was great and very helpfull, food was fantastic plenty of veriaty breakfast you had everything covered did,t matter what you wanted it was there. plenty of things to see and do Great place to stay if you are having a wedding or attending one.Nice if... More 

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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review

Thank you for your review, Please accept my apologies for the power outage over that weekend. It is an issue that we are taking to Integral Energy & I am confident this is an isolated case. Other than that, it is pleasing to read that the rest of your stay was so enjoyable. Kind regards, Oran Barraclough Front Office Manager More 

A TripAdvisor Member
2 of 5 stars Reviewed December 2, 2011

While the lobby in the hotel is impressive, the rooms are definitely not so. First of all the hallway carpets are stained badly and smell, then the room we were in was old with maintenance problems. The bathroom in particular was very old, the shower tap came flying off the wall flooding our bathroom which we then had to stand... More 

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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review

Thank you for your review, On behalf of the Novotel please accept my apologies for the disappointing stay. I understand that the points you have raised have been addressed by our Assistant Manager who has also invited you to return for a true Novotel experience. Here at the Novotel we value all of our guest's feedback & see it as... More 

A TripAdvisor Member
3 of 5 stars Reviewed December 2, 2011

Rooms need improve,poor quality of linning,unpleasent shower and poor cleaning,the cleaner washed the cups and glasses in the vanity with toilet cleaner instead of bring a clean one from a dishwaser,when a see it i ask for disposable cups. Staff at the recepcion was excelent unless one that was no helpfull at all.

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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review

Thank you for your review, Please know that I have passed your feedback onto our Housekeeping Manager to address the points raised. Kind regards, Oran Barraclough Front Office Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed December 1, 2011

Property could do with a " tidy up" when viewing roof of cafe area from balconies. Suggest smoking on balconies be disallowed as it can be detected from balconies and in rooms if balcony doors open. Buffet dinner and breakfast were exceptional- patricularly with A Club 50% discount. Restaurant staff were friendly and efficient.

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Sydney, Australia
2 reviews
5 of 5 stars Reviewed December 1, 2011

This is our favourite place to stay when in Wollongong..it is so close to the beach and the CBD..there is a free shuttle bus every 20minutes during the day to get you around Wollongong which is so convenient. The service of the hotel is always first class and the staff are friendly and always helpful. My wife and I always... More 

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A TripAdvisor Member
3 of 5 stars Reviewed November 30, 2011

I guess these days you really want value for your money. We chose a Novotel for this reason but at the end of the day our experience wasn't what we imagined it would be. Dinner was a seafood buffet but this would hardly describe what we had. Sure, there was seafood but just the basics and the hot options were... More 

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A TripAdvisor Member
4 of 5 stars Reviewed November 30, 2011

My wife and I were invited to a party held at the Novotel Wollongong during the last weekend in November 2011. During that time we found the reception,the food and service, our room and the location of the hotel to be without fault. we do intend to spend more overnight or perhaps midweek visits there. I would recommend this hotel... More 

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