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Rydges Wollongong


Rydges Wollongong
112 Burelli Street, Wollongong 2500, Australia
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Traveler Reviews

67% Do not recommend
2.5 of 5 stars 19 reviews
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All (19)
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[ Date ] [ Rating ]
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1 of 5 stars
FrequentTraveller052 1 contribution
Forestville
Jul 10, 2009 | Trip type: Family New

I haven't even stayed at Rydges Wollongong but have been informed I will be charged for one night as I had to cancel within 24 hours due to my son's football game being called off at the last minute due to bad weather. Tiffany at the hotel refused to make any attempt to see if the room could be sold... more

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4 of 5 stars
ccsclean 1 contribution
Australia
Jun 14, 2009 | Trip type: Couples

My wife and I only stayed one night. this was on a Friday night, we didn't attempt to park in the hotels security carpark as we had a 4x4 vehicle and had read comment by someone else with 4x4 vehicle who couldn't fit in due to height restrictions, so we parked across the road, no problem as there were heaps... more

Management response from
Jason Buckton, General Manager

Dear ccsclean, Thank you for taking the time to comment on your recent stay. I'm very pleased to see that you rated my staff very polite, helpful and efficient. Notibly your check in speed is fantastic news. We will be reviewing our breakfast buffet for over the next few weeks and look forward to welcoming you back in the future....

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3 of 5 stars
SheilaNewark_Notts 4 contributions
Newark, Notts
Apr 30, 2009 | Trip type: Couples

After reading some of these reviews, after we`d booked, I was pleasantly surprised to find a clean and modern room. Yes there was traffic noise but it didn`t keep us awake as it tailed off at night. Location was excellent for us as we had arrived by train. (2 mins walk) and all we wanted e.g. Mall. restaurants and seafront... more

Management response from
Jason Buckton, General Manager

Dear SheilaNewark_Notts, Thank you for your comments. I will be passing these onto my team and I am sure that they will be very happy to hear your feedback. Kind Regards Jason Buckton General Manager

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2 of 5 stars
lez_lee 14 contributions
Victoria
Apr 14, 2009 | Trip type: Couples

We purchased some reasonably priced vouchers when Rydges were having a sale and decided to spend Easter in Wollongong. We arrived at the hotel and was presently surprised by the entrance and foyer. The receptionist was very pleasant. We were unable to park our 4WD in the undercover parking as it was too high - be warned - so our... more

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4 of 5 stars
Roger27 1 contribution
Sydney
Apr 14, 2009 | Trip type: Couples

We stayed in this hotel over the weekend and did'nt come across these reviews until after we had left. Thats lucky as we could have been given a real bum stear. The hotel is fine, sure it's a little old and sure, it's not in the best part of town. But the staff were fantastic and the room and the... more

Management response from
Jason Buckton, Manager

Dear Roger27, It was a pleasure to have you as our guest. Please let us know when you are next in Wollongong, so we can once again assist with your accommodation. Kind Regards Jason Buckton General Manager

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1 of 5 stars
bekstaboo 2 contributions
Perth WA
Mar 18, 2009 | Trip type: Family
1/1 found this review helpful

I thought staying at the Rydges you would expect a certain standard.....well obviously not. Our room was not clean and was very old and tired. The staff were very nice but that wasn't enough for me. There were cigarette butts on our balcony and it was covered in dirt. There were hairs all over the bathroom floor and it was... more

Management response from
Jason Buckton, Manager

Dear bekstaboo Thank you for your feedback. I sincerely apologise for the inconvenience caused to you during your stay. The responsible staff member has been spoken to regarding this matter, to ensure this does not occur in the future. Once again, thanks for your feedback and insight. Kind Regards Jason Buckton General Manager

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1 of 5 stars
DebDeb07 64 contributions
Sydney, Australia
Jan 26, 2009
3/3 found this review helpful

I actually thought Rydges was supposed to be 4.5 star so we disappointed when it seemed more like 3 star at best. Complaints: 1. We paid for parking when we arrived, yet when we returned that night the carpark was full so we had to park outside. When we told staff, they took it off the bill but didn't apologise.... more

Management response from
Jason Buckton, Manager

Dear DebDeb07 Thank you for your comments regarding your stay at Rydges Wollongong. I was extremly dissapointed to hear that your stay was not up to your expectations. We are currently going through the process of revitalising our rooms. We do have some rooms that have been completely refurbished and are quite modern and match our foyer and public area's....

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2 of 5 stars
HeidiSydney 1 contribution
sydney
Jan 6, 2009 | Trip type: Family
3/3 found this review helpful

It's a shame we only find out about these reviews AFTER we booked Rydges for 1 night stay. Oh well ! See if all those reviews are fair --- they are ! Totally ! First there was no parking space left at the hotel ( it was a quiet weekday ) and was told to find our own parking (... more

Management response from
Jason Buckton, Manager

Dear HeidiSydney, Thank you for your feedback. We do make every effort to ensure that our guests receive a comfortable stay every time they choose Rydges Wollongong. We have been improving the soundproofing in the heritage wing of the hotel over the past few months. We have also been working on our parking solution over the past few months and...

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1 of 5 stars
casper013 1 contribution
sydney
Dec 15, 2008
2/2 found this review helpful

Not what we would call 4 stars DIRTY UNDERWEAR left under bed TOE NAIL clippings on the floor as well as dead cockroaches. Next time we will take the 3 or maybe even 2 star and eat breakfast at Macdonalds. Will make sure we spread the news. Sorry we never thought to take photos. Renee and Nicole more

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3 of 5 stars
kiraywm 28 contributions
Sydney, Australia
Sep 1, 2008 | Trip type: Friends getaway
1/1 found this review helpful

The room I had was very spacious and big, however the bathroom was gross. As we were only staying for the night, none of my travelling companions took a shower, as the bathtub had yellow stains... we did not want to be stepping in with our bare feet!! more

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Location: Wollongong, New South Wales
$93*
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Rydges Wollongong Address

112 Burelli Street, Wollongong 2500, Australia
Wollongong Specialty Lodging Rydges Wollongong
2.5/5.0
19