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Mantra Wollongong

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6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
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Mantra Wollongong
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Mantra Wollongong
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44 reviews from our community

Traveler rating
    5
    16
    11
    8
    4
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13
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4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Canberra, Australia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed overnight and found the accommodation in a one bedroom apartment to be clean and comfortable with spacious areas including generous kitchen and bathroom/laundry. Mantra is conveniently located within walking distance of a good choice of restaurants. Although this apartment was close to the Lift it was also very quiet.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. I was so happy to read that you enjoyed your stay with us and that we were able to provide you with what you expected. The team at Mantra Wollongong do their best to ensure that we are able to offer our... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We had a great stay at the Mantra. 4 of us stayed In a 2 bedroom. Everything we needed was in the hotel. Hotel was clean and tidy. Staff were friendly. Some things in the hotel were a bit outdated. We found the lift to be slow. Overall we enjoyed our stay.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for your comments regarding your stay at the Mantra Wollongong. I was very happy to read that the hotel was able to offer everything that you required over your stay. Thank you for your comments in regards to the furniture. Yes we are in the process of updating with new couches and chairs but unfortunately they... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed there this weekend, the fact that I have stayed at Ettalong a few times and a deluxe room was standard with a spa, and this deluxe room didn't I was disappointed. But the fact that it is approx 4 blocks back and with the railway between it and the beach, was again disappointed, then there were the "hoons"... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us about your experience at Mantra Wollongong. We value all guests feedback, both positive and negative. I am very sorry to hear that your experience was not up to standard and your night was disturbed so much by the ‘Hoons’ across the road in the car park. We are aware... More 

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights in a 2 bedroom appartment. The appartment was big and had everything we required for our 3 day business visit. However... The room needed some attention desperately.. the furniture was outdated and in some cases broken. The cleanliness left a lot to be desired but livable.. The staff were fantastic and very helpful. With a bit of... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for your feedback on your experience at the Mantra Wollongong. We do accept all feedback both positive and negative to help us to improve the offerings at the hotel for future and return guests. I was disappointed to read of your experience at the hotel on this occasion. I understand your comments in regarding to the... More 

Gungahlin, Australia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The smell on the room was terrible, and to our surprise they never cleaned the room prior , and to make it even worst there were cockroaches flying in the room, man it was the worst hotel ever, I have stayed at Mantra hotel before but this one was terrible.

Was this review helpful? Yes 3
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at Mantra Wollongong. We value all the feedback both positive and negative. I was disappointed to read that your room was not cleaned to your satisfaction. The housekeeping team are very passionate about their rooms. I will be definately be taking this comment up with the... More 

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 31, 2015

In Wollongong for a wedding with work colleagues. Room was a good size and had a very large balcony - if you had small children this could be very handy. Kitchen and bathroom were clean and appeared to have been updated. Same cannot be said for the furnishings - definitely time for a refurb - torn leather, marks and chips... More 

Was this review helpful? Yes 2
Jason P, General Manager at Mantra Wollongong, responded to this review

Thanking you for taking the time to tell us of your experience at the Mantra Wollongong. We take all of the feedback both positive and negative very seriously. I noted your comments in regards to the furnishings in the rooms. This is a priority for us and these will be refurbed in the future. New couches are expected for delivery... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 20, 2015

We visit Wollongong on a regular basis and often stay with family. Around Christmas, however, we need our own space, as we are there for longer and so we have tried various apartments around town. This year we stayed at the Mantra for seven nights in a 2-bedroom, 2-bathroom superior apartment located on the third floor. We booked a “School’s... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to write of your experience at the Mantra Wollongong. I have read comments and thank you for being as comprehensive as you have been. Your comments are very thorough and I thank you for this. Your comments in regards to the couches and furniture are noted. New couches have been ordered and... More 

Carlisle, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 12, 2015 via mobile

Stayed one night with a friend, location great, 5 min walk to Shops and restaurants. Our apartment was brilliant, very clean and had everything we needed. Wi fi was not very good but that did not bother us. All in all would recommend the Mantra Wollongong to anyone needing accommodation in Wollongong .

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to write about your stay at the Mantra Wollongong. I was very pleased to read that your stay with us met your expectations. I have noted your comments in regards to the WiFi and am in the process of working through our supplier to improve the service. We take all of our guest feedback,... More 

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 11, 2015

The hotel was lovely. But unfortunately my room was not cleaned properly. The floor was dirty and the leather lounge had something sticky on it. Then there was blood (not mine) all over the pillow case on the double bed. Contacted reception and they apoligised and brought me a new pillow, however I was just disgusted and wanted to be... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time comment on your stay at the Mantra Wollongong. I was disappointed to read about your stay. I have noted the comments in regards to your linen. I will be personally speaking with our linen supplier to ensure that our high standards are always met. I will also be taking your comments to... More 

Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2015

The mantra in Wollongong gave great value for money and I would recommend and stay again The two bedroom family room was spacious clean and well laid out Breakfast was served in a small room but was well presented with plenty of choice and the staff were very accommodating if a little under pressure I work in the industry and... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to write of your experience at the Mantra Wollongong. I was extremely pleased to read that we were able to meet your expectations. I have noted your comments in regards to the staff and I will be passing these comments on as they very much enjoy hearing from our guests. I was... More 

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