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Mantra Wollongong

4.5 of 5 6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
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Certificate of Excellence 2014
Mantra Wollongong
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Mantra Wollongong
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40 reviews from our community

Traveler rating
    5
    14
    11
    6
    4
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12
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2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Gungahlin, Australia
1 review
2 of 5 stars NEW

The smell on the room was terrible, and to our surprise they never cleaned the room prior , and to make it even worst there were cockroaches flying in the room, man it was the worst hotel ever, I have stayed at Mantra hotel before but this one was terrible.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at Mantra Wollongong. We value all the feedback both positive and negative. I was disappointed to read that your room was not cleaned to your satisfaction. The housekeeping team are very passionate about their rooms. I will be definately be taking this comment up with the... More 

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In Wollongong for a wedding with work colleagues. Room was a good size and had a very large balcony - if you had small children this could be very handy. Kitchen and bathroom were clean and appeared to have been updated. Same cannot be said for the furnishings - definitely time for a refurb - torn leather, marks and chips... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thanking you for taking the time to tell us of your experience at the Mantra Wollongong. We take all of the feedback both positive and negative very seriously. I noted your comments in regards to the furnishings in the rooms. This is a priority for us and these will be refurbed in the future. New couches are expected for delivery... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 20, 2015

We visit Wollongong on a regular basis and often stay with family. Around Christmas, however, we need our own space, as we are there for longer and so we have tried various apartments around town. This year we stayed at the Mantra for seven nights in a 2-bedroom, 2-bathroom superior apartment located on the third floor. We booked a “School’s... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to write of your experience at the Mantra Wollongong. I have read comments and thank you for being as comprehensive as you have been. Your comments are very thorough and I thank you for this. Your comments in regards to the couches and furniture are noted. New couches have been ordered and... More 

Carlisle, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 12, 2015

Stayed one night with a friend, location great, 5 min walk to Shops and restaurants. Our apartment was brilliant, very clean and had everything we needed. Wi fi was not very good but that did not bother us. All in all would recommend the Mantra Wollongong to anyone needing accommodation in Wollongong .

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Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to write about your stay at the Mantra Wollongong. I was very pleased to read that your stay with us met your expectations. I have noted your comments in regards to the WiFi and am in the process of working through our supplier to improve the service. We take all of our guest feedback,... More 

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 11, 2015

The hotel was lovely. But unfortunately my room was not cleaned properly. The floor was dirty and the leather lounge had something sticky on it. Then there was blood (not mine) all over the pillow case on the double bed. Contacted reception and they apoligised and brought me a new pillow, however I was just disgusted and wanted to be... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time comment on your stay at the Mantra Wollongong. I was disappointed to read about your stay. I have noted the comments in regards to your linen. I will be personally speaking with our linen supplier to ensure that our high standards are always met. I will also be taking your comments to... More 

Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 11, 2015

The mantra in Wollongong gave great value for money and I would recommend and stay again The two bedroom family room was spacious clean and well laid out Breakfast was served in a small room but was well presented with plenty of choice and the staff were very accommodating if a little under pressure I work in the industry and... More 

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Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to write of your experience at the Mantra Wollongong. I was extremely pleased to read that we were able to meet your expectations. I have noted your comments in regards to the staff and I will be passing these comments on as they very much enjoy hearing from our guests. I was... More 

Lismore, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 8, 2015

We recently stayed here in a 2 bedroom, 2nd floor apartment for 2 nights. The room was very clean and tidy and there was enough space for our family (young children under 5). The staff were extremely friendly and welcoming - even at 3am when we checked out! Undercover secure parking was great. Was close to some shops, train station,... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to write about your stay at the Mantra Wollongong. I was very pleased to read that overall your stay with us was enjoyable. I noted your comments in regards to the staff and I will be passing this on to our front office manager to share. The staff are very commited to... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 8, 2015 via mobile

After staying at several other Mantra hotels, we assumed the same standard here. We paid more than $300 for one night in an ocean view room (which shoud have said direct views of the train station, with the luxury of a close up view of the car park) we were then disgusted by the gigantic rip in the couch, the... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to comment on your stay at the Mantra Wollongong. I was disappointed to read of your experience at the hotel. I have noted your comments in regards to the view. Whilst there are ocean views we are not located directly on the esplande. I have also noted your comments in regards to... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 1, 2015

We stayed for 6 days over Xmas 2014 in a 2nd floor 2 bedroom apartment. This was our 7th visit, but only the first since Mantra took over. The noise level was appalling - we ended up getting ear plugs and even then we were woken many times. Even the WIFI is now charged at $15. This were not the... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to comment in regards to your stay at the Mantra Wollongong. I was very disappointed to read about your stay with us. We difinately failed to meet your expectations. I have noted your comments regarding the chairs and the sofa in the rooms. Mantra Wollongong has recently been purchased by new owners... More 

Sydney, Australia
1 review
1 of 5 stars Reviewed December 31, 2014

stayed recently for a few nights. The air conditioner wouldn't work and the heat was stifling. We told reception and and they passed it onto houskeeping but it wasn't fixed. ended up getting 2 hours sleep. They are suppose to have a strict "no party policy" so why was there music coming from a room on the top level until... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to comment in regrads to your stay at the Mantra Wollongong. I was disappointed to read that we were unable to meet your expectations at the hotel on this occasion. I have noted your comments in regards to the air conditioning and this is being looked into to solve. The air conditioning... More 

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Additional Information about Mantra Wollongong

Address: 6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
Phone Number:
Location: Australia > New South Wales > Wollongong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Wollongong 4.5*
Number of rooms: 52
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Hotel Style:
#6 Luxury Hotel in Wollongong

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