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Mantra Wollongong

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6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
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Mantra Wollongong
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Mantra Wollongong
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60 reviews from our community

Traveler rating
    8
    25
    12
    9
    6
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11
20
Solo
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10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brisbane, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was far better than I initially expected, very good rooms and the staff were just great. Location is right near the train station and right near the major shopping centre. Business facilities are second to none. I wouldn't stay anywhere else in The Gong.

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Campbelltown, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

A great hotel, we got a free upgrade to a 2 bedroom apartment. Breakfast was $20 each, was pretty good. Wifi was $5 for 24 hours. There is no restaurant or cafe except breakfast, there is small meals available from Monday to Thursday 6.00pm to 8.30pm. The room was large and clean 2 bathrooms, all modern. Large kitchen with stainless... More 

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Jason P, Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to write of your your experience at the Mantra Wollongong. All of our guest comments are very important to us. I was very happy to read that we wre able to meet all of your needs on this stay. Thank you for your comments regarding breakfast. I will be passing that off... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed in the 2 bedroom unit - QS bed and 2 singles. Was well appointed with ensuite off the main room, and a washing machine and bathtub in the bathroom. Full sized fridge, microwave etc. Overall spacious and comfortable, but disappointed by torn/worn out lounge and torn nylon curtains, although I understand they're beginning to renew and replace the furniture.... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to comment about your experience at the Mantra Wollongong. We take all of guest feedback very seriously. Thank you for your comments in regards to the furniture. Yes we are in the middle of replacing the couches with the last delivery actually happening today. Hopefully by the end of this week all... More 

Arundel, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here a few times now for business trip. Each time the rooms have been clean and tidy as well as comfortable. Whilst the location is in the middle of the CBD the rooms are still quiet. They are very spacious with reasonable kitchen facilities. As with most accommodation the irons and ironing boards are on the substandard... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our guest feedback very seriously. It was a pleasure to read that we were able to meet your expectations. The team at Mantra Wollongong are very passionate about making sure that we are able to deliever a high quality product.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The room was beautiful!!! The staff were super helpful and friendly!!! We got a FREE ROOM UPGRADE upon arrival - at no extra charge!!! The room had a HUGE spacious balcony!! It actually had MOCCONA brand coffee (no international roast here - thank goodness!) And 2 different flavours too - they even provided Moccona DECAFF!!! - for those of us... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your stay at the Mantra Wollongong. We take all of our guest comments very seriously both positive and negative. It was a pleasure to read that we were able to meet all of your expectations at the hotel. I will definitely be passing on your comments to our... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here after finding a groupon deal and had to stay one night in Wollongong to catch up with friends the following day. Room was tidy but dated decor. The lounge was "peeling", the furniture scratched and older style but everything was clean and tidy. The bed was much appreciated and I got a great nights sleep. Nothing really bad... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of guests comments very seriously both positive and negative. I noted your comments regarding the decor. Our second shipment of new couches has just arrived this week and these are currently being placed in the rooms. This leaves us... More 

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The property was formerly a Best Western hotel and although the property is now entirely smoke free the former 'smoking rooms' still smell of residual stale smoke. This is a problem if you are someone like me who is highly sensitive to and physically reacts to old cigarette smells in the carpets and air conditioner filters. I must praise the... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of guest feedback very seriously as it allows us to improve where we can in our product and our service. I noted your comments in regards to smoking. It is an issue that we are dealing with. We are... More 

Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great comfortable room and it had absolutely everything that was required. When checking out we were asked if the lounge was comfortable and we said yes very, only to be told that they were being replaced with more comfortable lounges to brighten up the rooms, very friendly and helpful staff and a great location!! We will certainly be returning!!

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. All of our guest feedback both positive and negative is important to us and treated very seriously as it helps us to improve our product and our service. I was very happy to read that we were able to offer everything you... More 

Sydney
Top Contributor
108 reviews 108 reviews
60 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 11, 2015

Nice apartment - very clean, but getting a little dated now. Could do with a bit of a spruce-up of the furniture etc, but no problem for me. Free car parking and staff on front desk very friendly. A good location and just across the road from the train station if you don't have a car. One small consideration -... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. All of our guest comments are taken very seriously both positive and negative. I was very pleased to read that you found the Mantra Wollongong good value and we were able to provide you with everything you needed for your break away.... More 

Narooma, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2015

We enjoyed our stay at the Mata Wollongong. The apartments are spacious well equipped and very comfortable. It is a quick walk to the train station which we found useful. The onsite parking makes a difference.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of the guest feedback very seriously both positive and negative. It was a pleasure to read your comments and I was happy that we were able to provide everything you needed in the room. Yes the train station is... More 

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