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Mantra Wollongong

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6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
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Mantra Wollongong
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75 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (27)
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Victoria, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is located, near city centre, a stone throw away from hospital. Rooms were very nice, but starting to look tired, also let down by staff not communicating wifi access to me, then wanting to charge $5 dollars a night, then changing their mind. Also front desk doesn't open until 7am.......They have a 25 dollar buffet breakfast, which is over... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our feedback very seriously both positive and negative. I was very happy to read that our location was able to meet your expectations. We are close to town, and the hospital is only a small walk from the... More 

Sydney, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed overnight at the Mantra. We booked a one bdrm apartment with a balcony. The weather was bad so we didn't really utilize the balcony but would've otherwise. The apartment is spacious, all the amenities were clean and of a decent quality. The water and pressure of the shower was hot and the towels are king... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our guest feedback very seriously both positive and negative. I was very happy to read that we were able to provide a great experiece for you. We are close to town and I would have to agree with... More 

Melbourne, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Having been a season business traveller, the Manta is good value to stay at. There is always "free" under cover car parks, Breakfast is sufficient. Free wifi and good size rooms. There could be a larger selection in the mini bar and Foxtel would be nice... but again...You pay for what you get. recommend... A+

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your stay at the Mantra Wollongong. We do take all of our guest feedback very seriously both positive and negative. I was very happy to read that we were able to provide you with everything that was required during your stay. My sincerest apologies about the Foxtel when... More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The Mantra Wollongong was used as a one night stay in Wollongong to attend a show. The facility is very clean and suited our requirements. It is probably better suited to a business person rather than holiday makers as it is near the city and conveniently opposite Wollongong railway station. It supplies a cooked buffet breakfast and "collect and cook"... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your stay at the Mantra Wollongong. We take all of our guest feedback very seriously both positive and negative. I was very happy to read of your experience here and was very happy that we were able to provide you with everything that you needed while staying here. I hope... More 

Sydney, Australia
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Paid $240 a night for 4 nights for an ocean view 1 bedroom apartment and defintely was not worth it. Room was unclean with tardy carpet and distressed furnitutre. See attached photos. Room was on the top floor and everytime lift stopped and started it sounded in the room and was really annoying. Bathroom toilet seat was half off and... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us about your experience at the Mantra Wollongong. We take all of our guest feedback very seriously both positive and negative. I was very disappointed to read about the cleanliness of your room and will be taking this up with the Executive Housekeeper so that she can ensure that the... More 

Travelers are raving about these Wollongong hotels

Tumut, Australia
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 24, 2015

Had the unfortunate reason to spend many hours at Wollongong hospital a short easy walk from this fabulous facility. A one bedroom apartment was excellent. Warm, spacious, clean, free parking. More than friendly staff, had to extend our stay , no problem. Will certainly be back if needed.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your stay at the Mantra Wollongong. We take all of our feedback very seriously both positive and negative. Thank you for your kind words about the hotel and its proximity to the hospital. I will definately pass on your comments to the team. I am sorry that you had to... More 

Greater Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 17, 2015

We stayed here in January 2015 with 2 kids. Liked the car park (a bit narrow but okay), the reception - but that's where things are excellent. The room was fine and roomy - however the sofa needed replacement, leather was worn out and things like the bedroom TV had a universal remote with flat batteries ($2 shop thankyou). The... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you so much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our feedback very seriously, both positive and negative. Since your stay there have been quite a few updates to the hotel. We have replaced all of the couches that were in the hotel rooms. They are all brand... More 

Canberra, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 16, 2015

This was a well located and quiet hotel. It was only a short walk into the centre of town, and importantly for us, just across the road from the train station. We were on the fourth floor and had nice views across the city to the sea, but the design of the windows meant you could only see out if... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time tell us of your experience at the Mantra Wollongong. All of our guest feedback is taken very seriously both positive and negative as it enables us to ensure that we are always improving ourselves. I was disappointed to read about the cleanliness of your bathroom. I will be passing these comments over... More 

Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 13, 2015

My wife and I stayed for 2 nights and would have given a positive review if we could only sleep properly. The staff were friendly, breakfast was good, the room was lovely BUT the lift makes a very loud clanging sound which continually woke us up. We informed the front desk and was told that even if we moved to... More 

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to comment in regards to your stay at the Mantra Wollongong. We take all of our comments very seriously both positive and negative. I was disappointed to read that your stay was not to our expectations. I will definately be passing your comments onto our lift contractors. This is not normal and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2015 via mobile

I stayed here last week, had a great experience throughout the whole stay. Couldn't complain about anything, buffet breakfast was excellent and the staff working there were great also, very friendly and helpful. All food and beverages were fresh and always getting refilled. I was very impressed with the coffee machine as many buffets only have instant coffee. Well worth... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our comments very seriously both positive and negative. I was very pleased to read that the hotel was able to deliver an excellent experience for you. Thank you in regards to the breakfast. I will pass this onto the staff... More 

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