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Mantra Wollongong

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6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
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Mantra Wollongong
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Mantra Wollongong
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52 reviews from our community

Traveler rating
    5
    21
    11
    9
    6
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10
16
Solo
0
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney
Top Contributor
108 reviews 108 reviews
60 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice apartment - very clean, but getting a little dated now. Could do with a bit of a spruce-up of the furniture etc, but no problem for me. Free car parking and staff on front desk very friendly. A good location and just across the road from the train station if you don't have a car. One small consideration -... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. All of our guest comments are taken very seriously both positive and negative. I was very pleased to read that you found the Mantra Wollongong good value and we were able to provide you with everything you needed for your break away.... More 

Narooma, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at the Mata Wollongong. The apartments are spacious well equipped and very comfortable. It is a quick walk to the train station which we found useful. The onsite parking makes a difference.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of the guest feedback very seriously both positive and negative. It was a pleasure to read your comments and I was happy that we were able to provide everything you needed in the room. Yes the train station is... More 

Ipswich, Australia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed in room 208 which was a disabled room ( I am not disabled and was not advised of this at time of check in that this was the room I was getting). First of all, the lift is totally inadequate for the volume of people using it-there is only the one lift. Numerous other people were commenting on... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for telling us of your stay at the Mantra Wollongong. We do take all of the comment seriously both good and bad. I was disappointed to read of your comments in regards to your stay. The hotel is undergoing some capital works from our new onwer. These will commence in May 2015. This is soft furnishings... More 

sydney
Contributor
16 reviews 16 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place is dreadful. We stayed in a top floor apartment which claimed it had an ensuite and was newly refurbished. There is no ensuite just a main bathroom, no tv in main bedroom, carpet stained, soft furnishing in desperate need of a wash and old outdated counches. Furthermore no air conditioning in main bedroom. It's location is close to... More 

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Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for your comments in regards to your stay at the Mantra Wollongong. We do take all of the comments very seriously both positive and negative. It was disappointing to read of your experience at the hotel. The hotel is undergoing capital expenditure from the new owners with new furniture arriving from may 2015. Unfortunately we wish... More 

Newcastle, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location for where we where working. Staff where great very accomadating with our request. Apartment was clean and we'll maintained. Equipped with everything needed. Would be happy to stay at mantra Wollongong again.

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell of your experience at the Mantra Wollongong. We take all of our comments very seriously so we can continue to improve. I was very happy to read that the hotel was able to offer your expectations. I will be passing your comments on to the housekeeping team as they are... More 

Albury, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Happily stayed for another three days in a large apartment in The Mantra, Wollongong. The place is really close to town and the beach which is great. It's also easy to access a range of good eating places. The apartments are good but could do with a little spruce up in some places. Overall though, a fair place to stay.

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you so much for taking the time to tell us of your stay at the Mantra Wollongong. We take all comments very seriously both positive and negative. I was very happy to read that you found the hotel convenient to all the ammenities. Mantra Wollongong is close the beach which would be about 15 minute walk through the mall... More 

Sydney Markets
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Outdated over priced accomodation. Dirty smelly rooms. Definitely not four stars. Establishment is in desperate need of refurbishment. Service of staff outstanding. Shame that they are let down by the appalling condition of establishmental. Definately not worth prices stated.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for your comments regarding your stay with us at the Mantra Wollongong. We do take all comments seriously both good and bad. I was disappointed to read of your experience with us. I thank you for your comments in regards to the out dated state of the room. There are brand new owners and this will... More 

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great hotel, good sleep quality and friendly staff. The elevator broke one day, so after climbing the stairs back to the 4th floor, entered my room to find a box of jellybeans and a hand written card - personalized to me (including my name) apologizing for the inconvenience. Well done team! :) - nice touch!

Was this review helpful? Yes
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience staying at the Mantra Wollongong. We take all of our guest comments very seriously and find all of them very useful. I am terribly sorry about the lift and glad that you liked the jelly beans. We thought that an energy boost for our guests to... More 

Canberra, Australia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed overnight and found the accommodation in a one bedroom apartment to be clean and comfortable with spacious areas including generous kitchen and bathroom/laundry. Mantra is conveniently located within walking distance of a good choice of restaurants. Although this apartment was close to the Lift it was also very quiet.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. I was so happy to read that you enjoyed your stay with us and that we were able to provide you with what you expected. The team at Mantra Wollongong do their best to ensure that we are able to offer our... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2015

We had a great stay at the Mantra. 4 of us stayed In a 2 bedroom. Everything we needed was in the hotel. Hotel was clean and tidy. Staff were friendly. Some things in the hotel were a bit outdated. We found the lift to be slow. Overall we enjoyed our stay.

Was this review helpful? Yes 2
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for your comments regarding your stay at the Mantra Wollongong. I was very happy to read that the hotel was able to offer everything that you required over your stay. Thank you for your comments in regards to the furniture. Yes we are in the process of updating with new couches and chairs but unfortunately they... More 

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