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Mantra Wollongong

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6-10 Gladstone Avenue, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
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Mantra Wollongong
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71 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Paid $240 a night for 4 nights for an ocean view 1 bedroom apartment and defintely was not worth it. Room was unclean with tardy carpet and distressed furnitutre. See attached photos. Room was on the top floor and everytime lift stopped and started it sounded in the room and was really annoying. Bathroom toilet seat was half off and... More 

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Tumut, Australia
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Had the unfortunate reason to spend many hours at Wollongong hospital a short easy walk from this fabulous facility. A one bedroom apartment was excellent. Warm, spacious, clean, free parking. More than friendly staff, had to extend our stay , no problem. Will certainly be back if needed.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your stay at the Mantra Wollongong. We take all of our feedback very seriously both positive and negative. Thank you for your kind words about the hotel and its proximity to the hospital. I will definately pass on your comments to the team. I am sorry that you had to... More 

Greater Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed here in January 2015 with 2 kids. Liked the car park (a bit narrow but okay), the reception - but that's where things are excellent. The room was fine and roomy - however the sofa needed replacement, leather was worn out and things like the bedroom TV had a universal remote with flat batteries ($2 shop thankyou). The... More 

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Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you so much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our feedback very seriously, both positive and negative. Since your stay there have been quite a few updates to the hotel. We have replaced all of the couches that were in the hotel rooms. They are all brand... More 

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was a well located and quiet hotel. It was only a short walk into the centre of town, and importantly for us, just across the road from the train station. We were on the fourth floor and had nice views across the city to the sea, but the design of the windows meant you could only see out if... More 

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Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time tell us of your experience at the Mantra Wollongong. All of our guest feedback is taken very seriously both positive and negative as it enables us to ensure that we are always improving ourselves. I was disappointed to read about the cleanliness of your bathroom. I will be passing these comments over... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for 2 nights and would have given a positive review if we could only sleep properly. The staff were friendly, breakfast was good, the room was lovely BUT the lift makes a very loud clanging sound which continually woke us up. We informed the front desk and was told that even if we moved to... More 

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Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to comment in regards to your stay at the Mantra Wollongong. We take all of our comments very seriously both positive and negative. I was disappointed to read that your stay was not to our expectations. I will definately be passing your comments onto our lift contractors. This is not normal and... More 

Travelers are raving about these Wollongong hotels

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here last week, had a great experience throughout the whole stay. Couldn't complain about anything, buffet breakfast was excellent and the staff working there were great also, very friendly and helpful. All food and beverages were fresh and always getting refilled. I was very impressed with the coffee machine as many buffets only have instant coffee. Well worth... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our comments very seriously both positive and negative. I was very pleased to read that the hotel was able to deliver an excellent experience for you. Thank you in regards to the breakfast. I will pass this onto the staff... More 

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked with booking.com for one night, booked month ahead and original price for 2 bedroom apartment $235, on check in not paying attention got overcharged by $20. My booking said : This apartment has a balcony, washing machine and air conditioning. This special offer includes: - 4 tickets for a whole day of rock climbing and bouldering, - Late check... More 

Was this review helpful? Yes 2
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you for taking the time to tell us of your experience at the Mantra Wollongong. We do take all of our feedback seriously both positive and negative. I was very disappointed to read about your experience at breakfast. We are always trying to come up with new ideas for breakfast so we would be very happy to hear of... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I had trouble with my booking through Expedia and phoned the hotel service desk, the help I received was outstanding and they fixed my problem as well as giving a discount and a better room for the inconvenience. Great service over the phone. Recommended highly.

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of our guest feedback very seriously. I have noted your comments in regards to your booking. I was very pleased to read that our team were able to negate the issues that your were having with Expedia and resolve... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great Staff .. Front of House Staff .. Friendly , fast and Efficient .. Young lady who Checked us in , Very friendly and upbeat .. Gave us Great tips on where to Eat and just all round Friendly .. Hotel also in a Great Spot ..

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We take all of guest feedback seriously both good and bad as it enables the opportunity for us to improve. I was very pleased to read that our team were able to welcome you to the hotel and provide you with the... More 

Boambee, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2015

We stayed in a superior Balcony suite on the third floor which had views of ocean in the distance. The room was nice but could do with a better cleaning, The beds were comfortable but there was traffic noise consistent with the central CBD location. We stayed three nights and the room was most suitable for our purpose, Secure parking... More 

Was this review helpful? Yes 1
Jason P, General Manager at Mantra Wollongong, responded to this review

Thank you very much for taking the time to tell us of your experience at the Mantra Wollongong. We do take all of our guest feedback seriously as it helps us to improve ourselves. I have noted your comments in regards to the cleaning and this will be passed onto our Executive Housekeeper to ensure that our training is constantly... More 

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