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Sails Resort Port Macquarie - by Rydges

20 Park Street, Port Macquarie, New South Wales 2444, Australia
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Sails Resort Port Macquarie - by Rydges
Best prices for: 1 room 1 guest
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Ranked #23 of 42 Hotels in Port Macquarie
A recent review
5 of 5 stars reviewed 6 days ago
Vivivenne A Greater Newcastle, Australia
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243 reviews from our community

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    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Greater Newcastle, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

sleeping away from home for me is all about a comfortable sleep and a great shower and both these most important things where met ,i stayed in three places , from Grafton , Coffs Harbour and Forster and would easily suggest traveling too and fro from this location

Was this review helpful? Yes 1
Quirindi, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was our first stay since the early nineties & the refurbished room was delightful! Staff were helpful & despite the renovations going on all around the Resort we were not inconvenienced at all! Great potential once the refurb is complete! Accessing WiFi requires simplification........having to log into 'Safari', for example, on your mobile device & then entering room number... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you, JudiMG, for your feedback regarding your stay at Sails Resort Port Macquarie by Rydges. I was very pleased to read that you enjoyed your stay and are looking forward to the hotels refurbishment. We are expecting to have a majority of the rooms completed by October this year. Thank you also for your feedback regarding the Wi-Fi login... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My stay at the Sails Resort was definitely spoilt by the rudeness and unprofessional behaviour of its staff. On the day of the checkout i had requested for a late checkout because we had a baby and it was hard for us to check out too early. When i asked for an extension the staff member on the day of... More 

Was this review helpful? Yes 1
Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for your feedback regarding your stay at Sails Resort Port Macquarie by Rydges. Please accept my apologies for the staff members’ behaviour on checkout. This is extremely disappointing and unacceptable from any staff member. If you are able to provide me the name of the staff, or the day you checked out I would then be able to... More 

Bangor, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked a ground floor apartment with an ocean view. The room was spacious, very clean and we looked out over the pool and the ocean. Altogether, the apartment was lovely and we would stay here again.

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for your wonderful feedback and special mention about the hotels location. Sails Resort is situated on the Hastings River with three sides of the property surrounded by water. Thank you again for your feedback. I hope to welcome you back for a future stay. Kind Regards Michael Sharp More 

York, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As you enter the car park on arrival it is obvious the location of this hotel is excellent. Our ground floor room with lovely views of the river and easy access to a very good swimming pool which despite it's close proximity to our room was not noisy. The rooms are well appointed and very clean. When we were there... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for taking the time to express some feedback from your stay at Sails Resort Port Macquarie by Rydges. It was so pleasing to read that you loved the hotels location, views, facilities and restaurant. The lizards are full time employed at the hotel, luckily for me they work for flies and insects... Thank you again for your feedback.... More 

Wollongong, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 16, 2015

Currently undergoing some reno work. Looking forward to seeing that completed. Just a lovely spot to stay, right across the road from major shopping centre and local Panthers Club. It's on the beautiful river, with each room having a door to the garden or balconies upstairs. Most with views of the water - so relaxing at the end of the... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thanks Paula for your comments regarding your stay at Sails Resort Port Macquarie by Rydges. I agree, the renovations had been long overdue and the team and I are very excited for the end result. I look forward to welcoming you back once the upgrade is completed. Kind Regards Michael Sharp More 

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

My boyfriend and I stayed at Sails at the end of last year for a weekend getaway. We booked a waterview room, and we first arrived we were placed in a room facing the marina. The room was fine, but my boyfriend wasn't satisfied with the view, so we thought we'd go down to the front desk and see if... More 

Was this review helpful? Yes 1
Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you Emma for your wonderful feedback from your stay at Sails Resort Port Macquarie by Rydges and in particular your mention regarding Wendy's outstanding customer service. It is great to hear that the staff are going above and beyond their duty's to ensure every guest has a comfortable and enjoyable stay. I have passed on my thanks to Wendy... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 16, 2015

We recently had our wedding reception at the sails and most of the guests stayed at the venue. The staff were amazing to our needs and while there was a lot of renovations happening, the noise was at a minimum over the weekend. My only advice for the stay would be to pack the insect repellant....sand flies and midgies are... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for your feedback from your stay at Sails Resort Port Macquarie by Rydges. The hotel does pride itself as being one of the best wedding destinations in Port Macquarie, and with the renovation currently underway, this should be the case for many years to come. I hope we can welcome you back for a future stay. Kind Regards... More 

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 16, 2015

I visited Port Macquarie for the first time for an overnight trip for a wedding, booking one of the newly refurbished rooms the Sails. I was actually surprised when driving into the property that it was owned by Rydges as it has a motel look to it. On arrival, the lobby area is an atrium and humidity is through the... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you Nicole for providing some feedback from your stay at Sails Resort Port Macquarie by Rydges. As you mentioned, the renovations the hotel is currently undertaking are very extensive and you may be pleased to hear that the hotel will also be installing an Elevator and Air Conditioning in the Atrium. Rydges are working extremely hard in bringing the... More 

Lismore, Australia
1 review
2 of 5 stars Reviewed March 14, 2015

too expensive should have breakfast included for the price.going green??? we stayed 5 nights we only got enough toilet paper to last us a day so going green meant they don't fill everything up i thought it meant no clean linen for the amount of money per night you pay , there should have been enough necessities for 5 nights... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you Rhonda for your feedback from your stay at Sails Resort Port Macquarie by Rydges. It was extremely disappointing to read that your room wasn’t provided with the basic amenities when you chose to use the ‘Green Room’ offer of not having your room serviced. I have had a meeting this morning with the Executive Housekeeper who asked me... More 

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