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Sails Resort Port Macquarie - by Rydges

20 Park Street, Port Macquarie, New South Wales 2444, Australia
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Sails Resort Port Macquarie - by Rydges
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Ranked #25 of 42 Hotels in Port Macquarie
A recent review
5 of 5 stars reviewed 2 days ago
WilhelminaCanberra Canberra
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247 reviews from our community

Traveler rating
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    55
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canberra
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this resort on our way between Broadbeach and Newcastle. The resort is in the midst of renovations. Our renovated room was large, well appointed, clean and very comfortable. There were, in fact, three beds in the room - a King size and two singles (we only needed the one bed). It is beautifully located on the marina.... More 

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Phnom Penh, Cambodia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This resort is undergoing major renovations. Our room did not have a view, though it had all new carpet, paint, bathroom fittings and bed. The bed was amazingly comfortable. The hot water took a long time to come thru, so do not wait till the last minute to take a shower. Buffet breakfast costs $25 and was quite reasonable. Free... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Above and beyond service Staff are friendly Rooms are generousand very clean Room service menu needs work but Resterant is excelent with ecelent service Pricing veries Close to shops and transport Beautiful views

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rob_vonhartitzsch, General Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Hi Clinton, Thanks for your great review on your recent stay here at Sails Resort. We agree our newly renovated rooms are amazing as are our staff, and I will I have passed on your comments to the team. Please also note that we are in the process of changing out our Room service menu – so watch this space.... More 

Canberra, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited twice recently. Huge improvement to unrenovated rooms. Room was clean, bright and fresh. Bathroom looked great and modern but with design flaws. Water splashed out of shower onto floor needing a towel to mop up. With no door on shower cubicle and a flat shower base water always splashes out. No fan so again out with a towel to... More 

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rob_vonhartitzsch, General Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Hi there, Thank you for your constructive feedback on our newly renovated rooms. We love the feedback and will be looking at ways to ensure the transformation from old to new is perfect by the time we are complete. We look forward to having you back again soon. Regards Rob von Hartitzsch General Manager Sails Resort Port Macquarie by Rydges More 

Gold Coast
Top Contributor
314 reviews 314 reviews
98 hotel reviews
165 helpful votes 165 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This resort is a bit old but the rooms have been renovated very nicely. Our room was spacious and faced the water. The food in the restaurant is ok. I was disappointed that I was not told that breakfast was included in my room as I missed out on this. The resort is quite a few blocks from town but... More 

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rob_vonhartitzsch, General Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Hi Yvette, Thank you for your review and we have taken on board your comments in regards to the breakfast packages and will ensure everyone gets a chance to try the Rise breakfast. As you noted the Resort is midway through a total transformation so will not look old for too much longer. Look forward to having you back in... More 

Greater Newcastle, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2015

sleeping away from home for me is all about a comfortable sleep and a great shower and both these most important things where met ,i stayed in three places , from Grafton , Coffs Harbour and Forster and would easily suggest traveling too and fro from this location

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rob_vonhartitzsch, General Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Hi Vivivenne, Thank you for your great review of your recent stay here at Sails Resort Port Macquarie by Rydges. Our Rydges Dream beds are indeed perfect for a great night’s sleep. Once again thanks and look forward to seeing you again soon Regards Rob von Hartitzsch General Manager Sails Resort Port Macquarie by Rydges More 

Quirindi, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015

This was our first stay since the early nineties & the refurbished room was delightful! Staff were helpful & despite the renovations going on all around the Resort we were not inconvenienced at all! Great potential once the refurb is complete! Accessing WiFi requires simplification........having to log into 'Safari', for example, on your mobile device & then entering room number... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you, JudiMG, for your feedback regarding your stay at Sails Resort Port Macquarie by Rydges. I was very pleased to read that you enjoyed your stay and are looking forward to the hotels refurbishment. We are expecting to have a majority of the rooms completed by October this year. Thank you also for your feedback regarding the Wi-Fi login... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 8, 2015 via mobile

My stay at the Sails Resort was definitely spoilt by the rudeness and unprofessional behaviour of its staff. On the day of the checkout i had requested for a late checkout because we had a baby and it was hard for us to check out too early. When i asked for an extension the staff member on the day of... More 

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Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for your feedback regarding your stay at Sails Resort Port Macquarie by Rydges. Please accept my apologies for the staff members’ behaviour on checkout. This is extremely disappointing and unacceptable from any staff member. If you are able to provide me the name of the staff, or the day you checked out I would then be able to... More 

Travelers are raving about these Port Macquarie hotels

Bangor, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

We booked a ground floor apartment with an ocean view. The room was spacious, very clean and we looked out over the pool and the ocean. Altogether, the apartment was lovely and we would stay here again.

Was this review helpful? Yes
Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for your wonderful feedback and special mention about the hotels location. Sails Resort is situated on the Hastings River with three sides of the property surrounded by water. Thank you again for your feedback. I hope to welcome you back for a future stay. Kind Regards Michael Sharp More 

York, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 24, 2015

As you enter the car park on arrival it is obvious the location of this hotel is excellent. Our ground floor room with lovely views of the river and easy access to a very good swimming pool which despite it's close proximity to our room was not noisy. The rooms are well appointed and very clean. When we were there... More 

Was this review helpful? Yes
Michael S, Manager at Sails Resort Port Macquarie - by Rydges, responded to this review

Thank you for taking the time to express some feedback from your stay at Sails Resort Port Macquarie by Rydges. It was so pleasing to read that you loved the hotels location, views, facilities and restaurant. The lizards are full time employed at the hotel, luckily for me they work for flies and insects... Thank you again for your feedback.... More 

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