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Koala Tree Motel

179 Gordon Street, Port Macquarie, New South Wales 2444, Australia
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Koala Tree Motel
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Koala Tree Motel
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209 reviews from our community

Traveler rating
    95
    63
    18
    9
    24
See reviews for
54
83
15
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (209)
  • Mar-May only
    (57)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (68)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This place is average at best but we chose it because it is one of the few places in Port Macquarie that allows dogs. It also distinguishes itself by expecting full payment in advance, even if booking well ahead. We can accept average and paying in advance, however what we didn't expect was to arrive home from our travels to... More 

Was this review helpful? Yes 1
Brisbane, Queensland, Australia
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

... a stranger to this area so it was great to see the huge sign on the left as we approached the down town area ... missed the narrow entrance driveway but once round the block & we were greeted by very pleasant staff & settled in nicely. An airy spotlessly clean & cheerfully decorated room w_ polished wood floors,... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just wanted to write a review on how thankful and appreciative I am for Booking.com and Koala Tree in returning me the full room booking fees as we had to cancel a day after. We really appreciate honest operators that don't try to wiggle out of refunds when customers have made an error in bookings.

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1 review
1 of 5 stars Reviewed 1 week ago

After driving for 7hrs, I was looking forward to getting a cold drink out of the bar fridge and watching tv. When I arrived in my room the fridge door was wide open so no cold drink, and the tv remote had dead batteries or was broken. Absolutely filthy, stained rug on the floor! Yuk! Incredible amount of dust on... More 

Was this review helpful? Yes
JamesDanton, General Manager at Koala Tree Motel, responded to this review

I'm starting to get the point of saying what everyone else on the internet says these days, photos or it didn't happen. Then again, why photograph something that required assistance from staff and no assistance was asked for? It would make the person behind the viewfinder seem as if they were complaining about nothing. I can't vouch for any issues... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Made a booking for a late check in and a nice man named James said he would stay until midnight for us we were SO appreciative as we were so tired from our drive. The room was lovely and such a bonus it was pet friendly! I would highly recommend staying here, we would return in a heartbeat! Thank you... More 

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Sydney, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The inside maybe had 1 coat of paint since post war days, can't believe they have hole in bath tile, original shower head sprayed water out sides, no ventilation as window jammed shut and forget privacy as the sliding door doesn't shut, flaps about and jams. Kitchen windows could be propped open by placing a mug under them, so that... More 

Was this review helpful? Yes 3
Albion Park, Australia
2 reviews
4 of 5 stars Reviewed February 15, 2015

We stopped at this hotel for 1 night for valentines day. It is a nice enough hotel but could do with a little bit of work to the exterior. The rate for the room was reasonable and the room was exceptional. We stayed in a double deluxe room with spa. Cannot complain about the room. The hotel has free wi-fi... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed February 3, 2015

This was a one stop over for us so we did not expect anything. But when we saw this was an animal friendly hitel we got a bit nervous regarding hygiene. Lucky for us the room was so very clean and did not smell at all. The room was trendy, small but still spacious for three adults. The pool was... More 

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Sydney, Australia
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 23, 2015

after a drive of 5hours arrived at koala about 5.30 pm--collected key at reception--had prepaid accommodation--entered the room only to find power off--no phone to reception-in room catalogue says '' ring reception for service--ha ha --no air con--no fridge on --no cold drinks--no power to make a cup of tea--have stayed because pet friendly about 4 times--always a problem on... More 

Was this review helpful? Yes 10
JamesDanton, General Manager at Koala Tree Motel, responded to this review

I posted a response in which I named and shamed the guest involved. TripAdvisor removed this response because they know that guests or just anybody, really, are accountable for anything they say and don't have to substantiate anything. But we do. More 

2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 11, 2015

This hotel reception shuts at 8.30pm!! VERY EARLY and they refuse to stay open past this time to check anyone in. My father indicated that we will be there between 10 and 11. This booking was made through bookings.com at 7,30pm so obvious that it would be that night. When my father rang to confirm our late check in and... More 

Was this review helpful? Yes 10
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