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Koala Tree Motel

179 Gordon Street, Port Macquarie, New South Wales 2444, Australia
Hotel amenities
1 room 1 adult
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Koala Tree Motel
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230 Reviews from our TripAdvisor Community

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Greater Sydney, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great place, beautiful rooms great service everything you need. On call vet nurse, perfect! The motel rooms are typical size but they have managed to fit alot in without you feeling packed in. They offer a pet minding service if you are wanting a night out for dinner. Very friendly hospitality top marks.

Helpful?
Thank Heidi J
Sydney, Australia
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 days ago NEW

Booked last minute so was a little concerned when he said he would put us in the overnighter. It slept 4. How fantastic that overnighter room was! Clean,new decor,modern and dogs allowed. Not on the bed of course.No carpet was a dream.Lovely helpful hosts also. A particular thing I thought was so friendly was the mini bar.What ever you use... More 

Helpful?
Thank Susan P
Ulladulla, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed one night with family two separate rooms, mix up in communication for a room with a child, asked if they rented a cot flat answer NO, had to up grade to accommodate a child extra $30, child bed was located under a window with vertical blinds with chains and cords hanging, people in next room noisy all night. We... More 

Helpful?
4 Thank Paula M
Mudgee, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I found the owner very helpful, welcoming, and polite, both on the phone when booking, and face to face. He accomodated our arrival after hours by allowing our daughter to pick up the key so we would not disturb everyone , was very understanding of our need to use 2 credit cards when booking, and was very... More 

Helpful?
Thank Tand b S
Sydney, Australia
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I was just telling someone how bad this place was and they thought they'd already seen my review. Probably the one immediately below this one unless someone else has just written one. But no, that's not mine, but I have a shockingly similar tale... We had booked the best/spa room over the telephone that morning. They asked for our arrival... More 

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2 Thank Mareazles
A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago via mobile

I had booked online and there was some issue with my card, and I received an email saying my booking was still confirmed until 6pm one check in date. Nonetheless I called to provide my details before hand and was horrified to hear they had resold my room. No phone call, no email to advise. We were stuck on the... More 

Helpful?
2 Thank A TripAdvisor Member
Greater Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stay anywhere but here my daughter and I turned up here early and thought we might be able to organise an early check in but instead found the place locked up and empty they could not be contacted on the office phone or their mobile until after 2 pm so four hours after we arrived they informed me their was... More 

Helpful?
4 Thank susan1696
1 review
5 of 5 stars Reviewed 3 weeks ago

We booked into the Koala Tree Motel after confirming what they had meant by "pet friendly", which in this case meant they could stay in the room with you as long as nothing was damaged and any mess was cleaned. To say that we were surprised with the room is a complete understatement. Perfect size for overnight accommodation, and the... More 

Helpful?
Thank Sharon G
London
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 22, 2015 via mobile

I rang this motel to let them know what time we checked out as we had asked for a late check out at $20 per hour. He said we would be charged for 4 hours when we were only there for 2 and also mentioned that he was trying to get some sleep and I had woken him up. When... More 

Helpful?
4 Thank june81
JamesDanton, General Manager at Koala Tree Motel, responded to this review

No, actually, after we found that at an hour after check-out time you were still in the room and it was at that point that you told me what time you were checking out, you said 2pm. I said that it would be an additional $80 which you agreed to and I charged you for. You then called me repeatedly... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 23, 2015 via mobile

This is the website speel "Welcome to the Koala Tree Motel! Our goal is to offer our guests excellent comfort and value with friendly, personalised service modelled around our own high expectations and our combined twenty-plus years of experience." So my question is " Where was the above when my elderly mother, brother and a sml dog checked in on... More 

Helpful?
5 Thank lyn2701
JamesDanton, General Manager at Koala Tree Motel, responded to this review

I don't know what this guest is talking about because I was present for all of the events she mentions and I'm not sure what her issues are. That being the case, we'll go through these point for point: - This is the website speel "Welcome to the Koala Tree Motel! Our goal is to offer our guests excellent comfort... More 

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