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Cypress Lakes Resort By Oaks Hotels & Resorts

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15 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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Cypress Lakes Resort By Oaks Hotels & Resorts
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684 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

2 bedroom apartment style rooms are perfect for friends sharing, especially as we get older! Some of the rooms are a bit tired but the resort is otherwise in good shape. The breakfast (included in our deal) was good, not great, but covered everything we needed & a nice touch was offering eggs done to your requirement. We had 4... More 

Was this review helpful? Yes 1
Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We did not plan to stay at hunter valley so book last minute and found good rate for Cypress Lakes Resort. This place is huge. We booked the 2 bedrooms apartment. The place is well looked after and clean. We had a walk in the morning with our kids and seen few kangaroos around the fence. Definitely will go back.

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Sydney, New South Wales, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We spent a Monday and Tuesday at this Resort....in July 2015 ...The main reception was quite warm and inviting.... but the rooms left a lot to be desired....friends had warned us about this joint... but we tried it anyway.. we asked for a refurbished room and was politely told that everything would be done to accommodate our request this didn't... More 

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Travelers are raving about these Pokolbin hotels

Sydney
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our family of 4 had a two bedroom villa on one level for 3 nights (villa 611). We too were hesitant about staying here after reading the reviews but were pleasantly surprised.On booking, I was advised that all the newly refurbished rooms were taken, but the room we were offered had been reburbished a couple of years ago. We found... More 

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Townsville, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I booked a non refundable 3 night stay but after reading bad reviews I immediately regretted but couldn't cancel, however we were promised a refurbished room. We stayed in a quaint 1 bedroom suite the room wasn't modern but was spacious and suited the area and its surroundings. The deck faced out to bushland and felt very private despite the... More 

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Sydney, Australia
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Advertised as a luxury resort, and having stayed in the Hunter Valley previously at a much more intimate place, I was not prepared for the size of the Cypress Lakes Resort. This very large complex circles a hill, and holds hundreds of "villas", of varying sizes. The bush setting is very peaceful, some villas having lovely views of the surrounding... More 

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Camden, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is fantastic. From the moment we arrived the staff were friendly and polite. We didn't get one of the refurbished villas however the villa we got was fine, very clean and had everything we needed and a fireplace which was lovely on the cold nights. One of the air conditioners wasn't working in the upstairs bedroom but I... More 

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Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Linda2572015 I am glad to hear everyone on reception was warm and friendly! We certainly appreciate any positive feedback about our service. We do try to allocate our refurbished villas wherever possible however there are still limited numbers. I will follow up with the issues with breakfast with food and beverage as you should have been on their morning... More 

Sydney, Australia
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently visited Cyprus Lakes with a group of university friends. As there were six of us in total, we booked one of the three-bedroom villas. I had previously stayed in one of the three-bed villas a few years earlier for a long weekend (another fabulous weekend!). We had pre-paid our breakfast and were given a room with a view... More 

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Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear sheds29 Our three bedroom villas are certainly designed for small get togethers. It’s nice to have everyone under the same roof and around the fireplace. The views are spectacular and can be seen from almost everywhere around the resort. We hope you come and stay again soon! More 

Wollongong, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was not looking forward to staying at this resort at all after reading the reviews from Trip Advisor (which is my bible). However, my friend was having her 50th Birthday in the Hunter and was staying here, so I booked a two night stay. I have to say that I was very impressed with the resort. I did ring... More 

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Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Jazzbaby Australia I am sorry to hear that your expectations of Cypress Lakes were not originally a positive one. Hotel reviews can sometimes paint a one sided story. We are well underway in our villa refurbishments and try to allocate them wherever possible. They certainly are a major improvement and a step into 2015. We do pride ourselves on... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed on the 11th of July with my partner as part of a stay and play package. when we arrived, we did arrive early, they said the room was not ready but we were happy to grab a drink at the bar and the receptionist said it wont be long and to check back at 1:30 as our room... More 

Was this review helpful? Yes 2
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Sammi F I am sorry to hear you did not enjoy the buffet breakfast or the call collect menu, I will pass your comments onto the food and beverage manager. The rooms are undergoing refurbishment and we hope to have them completed in the near future. More 

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