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Cypress Lakes Resort By Oaks Hotels & Resorts

4.5 of 5
Hotel website
9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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Ranked #13 of 15 Hotels in Pokolbin
A recent review
4 of 5 stars reviewed 2 weeks ago
Cath29 Sydney, Australia
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621 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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  • All months
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Sydney, Australia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My husband and went to cypress lakes resort and stayed in a 1 bedroom villa. as we were walking to our villa we were approaching a young girl maybe 19-20 years of age, long black hair, skinny who had just come out of the villa we were going into. she was very rude! as we walked towards her we said... More 

Was this review helpful? Yes 7
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Subscriber to Trip Advisor We take legitimate feedback very seriously we also take malicious feedback just as seriously and in particular of this nature in a public forum. The resort is a strata operated resort and there are privately owned Villas that are not part of the resort, we are taking this post seriously as it has made reference... More 

1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Not happy at all my friends they stay in hotel check in floor was dirty bed sheet first one never change hair everywhere. Bathroom its mould around the corner, dust everywhere housekeeping never do they job nicely.. The kitchen its dirty glass is dirty.. I came outside the two lady smoking outside the buggy I remember her name is tarnya... More 

Was this review helpful? Yes 9
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Subscriber to Trip Advisor We take legitimate feedback very seriously, we also take malicious feedback just as seriously and in particular when disclosing names and personal details in a public forum. If this is a legitimate complaint, I request you to contact the resort direct within the next 24 hours and we will only be too happy to discuss... More 

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

went to a wedding , its a bit confusing as you drive in, one thinks its the golf course, and proshop, so you drive on and ..... nothing..so we came back to the main building and realise ..that.s the reception..ok NO signs,on a good day its fine but it was pouring with rain.. then we thought the reception for the... More 

Was this review helpful? Yes 2
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

We do have signage outside as well as around the resort. I apologise if it was difficult for you to find. Your feedback is very important to us and it is definately something we can visit and ammend if required to ensure that our guests stay is easy and stress free. Great to hear you enjoyed the wedding. Next time... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

An amazing restaurant with views of the golf course and swimming pools... The food was exquisite I had the beef cheeks which were cooked to perfection and melted in the mouth, my partner had the barramundi and said it was the best ever! You can do watch the chefs cook from the restaurant! Loved eating here! We will be back

Was this review helpful? Yes 1
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Happy to see your Valentnes Day was a memorable one. The meals in the restaurant are amazing not to mention the views and accompanying local wines. We hope to see you back here again very soon More 

Benowa, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Generous sized 1 bedroom apartment. Comfortable and large bed. Clean large bathroom with good shower. Comfortable seating and dining table. Our apartment had an outside deck with a view of gum trees. The apartment has somewhat dated décor and wooden sliding doors needed fixing or replacing. We did not use the resort facilities so can't really comment on those. The... More 

Was this review helpful? Yes 1
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you so much for your feedback. We are in the process of upgrading a lot of the villas with some alreday being completed. We would love for you to come back and experience our restaurant and bar facilities as well golf, tennis, swimming pools and most of all accomodation again very soon. More 

Darwin, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are two good things about this place - The staff and then leaving. We shared a two bedroom villa for two nights. If we hadn't prepaid I would have checked out when we first arrived. The villa had cockroaches and ants everywhere....and I live in a rural area so don't get me wrong one or two would not have... More 

Was this review helpful? Yes 2
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou so much for providing your feedback on your recent stay. As your experience here at our resort is of utmost priority to me, I would love to talk to you directly about your concerns or any issues you may have encountered during your stay. If you would like to contact me at your earliest convenience to discuss further that... More 

Sydney
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in a 3br villa 2nts, attending a wedding at the resort. Villa was in need of repainting. Only had 1 fork, 3 plates and minimal glasses. No room service, no housekeeping. Pool was not heated. Food was mediocre. Resort is huge so you have to use the minivan in house taxi. It was pleasant surrounds but have had much... More 

Was this review helpful? Yes 2
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thanks so much for your feedback on your stay with us recently. I apologise about the concerns you raised in your comment. I am more than happy to discuss over the phone about your specific issues at a time that suits you best. We pride ourselves on the quality of our resort and service we provide and take any feedback... More 

Darwin, Northern Territory, Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The pictures on their website really don't do the establishment justice... My wife, i and two friends booked a villa for a recent concert in the area, looked on the site and all appeared to be great, much like a bad paint job on a car, looks great from a distance. The golf course is magnificent and this is where... More 

Was this review helpful? Yes 1
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for providing feedback on your stay with us. As we pride ourselves on the quality of our facilities and service and are comitted to ensuring your experience with us is an exceptional one. I would like the opportunity to speak with you at your ealiest convenience in regards to your stay. Look forward to hearing from you soon... More 

Senior Contributor
29 reviews 29 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

An amazing place to stay if you're looking for a romantic getaway ... The rooms are perfect and clean with everything you need for comfort and class. Beds are awesome. The day spa is brilliant and breathtaking! Very professional and very clean and the staff was just wonderful and well presented. Not a cheap place to stay but definitely worth... More 

Was this review helpful? Yes 2
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

We definately pride ourselves on our facilities, staff and location here in The Hunter Valley. The views are absolutely breathtaking. Truly a beautiful part of the world with so much to offer at your door step. From our facilities which include restaurant, bar, swimming pools, tennis, golf to Wineries, boutique shops, restaurants, activities and local attractions. I thankyou for your... More 

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quality accommodation without being top class. We had a 3 bedroom villa for a concert in the Valley. Great location with great views. No keys required as the access is by coded pad, meaning a group can come and go as they like. Excellent bedding. Free Wifi would have helped though.

Was this review helpful? Yes
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou so much for your feedback it is very valuable to us. We are very happy you all had such an enjoyable time whilst staying here at Cypress Lakes Resort. looking forward to seeing you all againi More 

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