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Cypress Lakes Resort By Oaks Hotels & Resorts

15 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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778 Reviews from our TripAdvisor Community

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Sydney
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This place didn't impress me, nor did it disappoint. We had a 1bd villa with a small fridge, microwave, toaster, sink, some dishes and cutlery, internal laundry; bi-fold doors between the lounge and bedroom; a huge bathroom with spa bath; and a balcony with a couch and table. The bed is firm and ok. The location is good with easy... More 

Helpful?
Thank MustHaveSleep
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear MustHaveSleep Thank you for taking the time to post a review. We are currently going through a refurbishment of our villas which we hope will impress our future guests. We hope you will return and see the improvements of the resort villas. More 

Medowie, New South Wales, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Just stayed at Cypress Lakes over weekend could not fault anything. Staff were more than helpful and looked like they enjoyed what they were doing. We stayed one night with another couple in a 2 bedroom apartment and our other halves golfed on the Sunday we were all impressed with the rooms we stayed in they were lovely clean and... More 

Helpful?
Thank liz262014
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear liz262014, Thank you for your review. It is really delighting to see that you enjoyed your stay at Cypress Lakes. I am very pleased to see that the staff were helpful and showed their enjoyment as part of the team. We hope to see you again soon. More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Location was great close to everything. Room was clean & modern. Staff was helpful. It was a good place for family with children. However I don't have children so I found it difficult to find peace in common areas, such as pool, lobby and restaurants. It would be great to have family friendly area and non - family friendly area... More 

Helpful?
Thank Mia C
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Mia C, Thank you for your lovely comments. It is great to see that your villa was clean and modern, and that the staff were helpful. Cypress Lakes is family friendly resort that does cater for all types of travellers. There are areas of the resort that are a quieter than others, please feel free to ask reception for... More 

The Entrance, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We were a group of thirty or so with children booked for my sisters 50th. We had a group rate for rooms which ranged from the 2 bedders to 3 bedder. All accommodation excellent comprising at least two bathrooms and an extra toilet. Some have not been done up some have . All very comfortable with same amenities though. They... More 

Helpful?
Thank Annette055
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your review Annette055, We always enjoy being a part of family events and I am glad that you were able to make the most of our Event and Dining spaces. Our chefs see to it that no dietary request is too hard to handle and we always love to help set the mood. I will be passing... More 

Brisbane Australia
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our party of 8 adults to celebrate my husbands 60th. My husband and I and our adult children and their husbands and wives) we in a 3 bedroom apartment and also a double apartment. On presentation they we clean and tidy but somewhat outdated. The screen doors could certainly be modernised - they are very difficult to open and close... More 

Helpful?
Thank Veronique H
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Veronique H, Thank you for your review. It is always nice to hear of families coming together to celebrate. We are currently in the process of refurbishing our villas with the next round of refurbishment due to start very soon. These can be booked on request. We are incredibly lucky with such spacious and lovely grounds. As you mentioned,... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed with the family for 3 nights. Rooms were generous size with tvs & ensuites in both rooms. Love the location & views. Pool & dining area is clean, contemporary & very child friendly. Loved that there were clean and classy shower/washrooms near the pool so we didn't need to go all the way back to the room to change.... More 

Helpful?
Thank Rìsh R
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Rish R, Thank you for taking the time to review Cypress Lakes Resort. I am glad that you were able to make full use of the wonderful grounds that we have here. We do have a call and collect menu that you can order from to dine in your room that does have a delivery option. I am sorry... More 

Newcastle, Australia
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

I did a lot of research before booking a 2 bedroom apartment for my Mum's 70th birthday. I contacted Cypress Lakes because I had heard some villas were in poor condition. I was told if I booked a 2 b/room executive suite it would ensure I would get a luxurious apartment with a view. In summary we were moved to... More 

Helpful?
Thank Sonnie15
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello Sonnie15, I am sorry that your stay was not as expected. I am glad that the staff were able to be accommodating for you and attempted to fulfil your needs. We are incredibly lucky to be able to have such a spacious resort which encourages privacy and seclusion for the guests, as a result of this, the villas can... More 

Travelers are raving about these Pokolbin hotels

Edinburgh, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family visited cypress lakes with friends, as part of a trip from Scotland in December 2015. Unfortunately we experienced a large amount of rain during our stay, so didn't see the best of the resort. I played golf either my son and friend, in the rain, however the course had suffered as a result of heavy rain the night... More 

Helpful?
Thank catz_10
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello catz_10 I am glad that you got out to play on the course even in the bad weather. Our villas are currently undergoing a refurbishment and some are already completed. these can be booked or requested. We hope to see you again. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Travelled with friends (4 couples) to Hunter Valley for a weekend escape just after Christmas and stayed here for 2 nights. Each couple occupied a one bedroom villa and the villa itself was clean and very spacious, especially the bathroom which was almost the size of the living room, country house decor, slightly outdated - please see photos attached. The... More 

Helpful?
Thank tue3day
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello tue3day, Thank you for your review, I am glad that you enjoyed your villas during your stay. Our one bedroom villas are very spacious for a couple coming to enjoy the Hunter Valley. I am sorry that you did not receive towels at your request, I will be flowing up to ensure that the procedures in place are effective... More 

London, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had stayed here some years ago and thought it was great , so were keen to go back.Unfortunately , while the setting and grounds are still fantastic, the room was really run down and dated. We were told on departure we should have specified that we wanted a renovated room, which was odd, as we had made it clear... More 

Helpful?
Thank FrankEarnest
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello FrankEarnest, Thank you for your review. We are in the process of refurbishing our villas and we do have some available already. Hopefully on your next stay with us we are able to showcase the new villas to you. I am glad that you enjoyed breakfast and we hope that next time you stay with us you are able... More 

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