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Cypress Lakes Resort By Oaks Hotels & Resorts

4.5 of 5
Hotel website
9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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Ranked #13 of 15 Hotels in Pokolbin
A recent review
4 of 5 stars reviewed 6 days ago
11Jamesy11 Brisbane, Australia
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633 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed here in February for a girls weekend. Was pleasantly surprised after reading several not so good reviews on here. The room was beautiful (3 bedroom / sleeps 6). All beds were made up as singles as per our request with no drama at all and could not fault the staff at all. The property is large and vast however... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The pools, spa, restrauant and view! What a delight, and the selection of wineries in the hunter valley too. The prices were fair, came quick and the selection was great at the restaurant. This was a surprise anniversary getaway, and I couldn't thank you partner enough for his thoughtfulness. Thank you to the staff & management 👍

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Sunshine Coast,Qld
Top Contributor
59 reviews 59 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked 3 one bedroom deluxe apartments for a weekend reunion for a group of friends. Another friend also booked a 1 bedroom deluxe apartment. (So 4 in total) I am a little dismayed that although I emailed weeks prior to arrival, they said they were not able to locate us near each other. One of the couples was way... More 

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in a three bed villa. The view was beautiful and room spacious but that's where the good stuff ends. The rooms are too far to walk after drinks and dinner in the restaurant. Inside the room the man hole in the main bathroom was uncovered. We complained only to be told it was wind, well there must have... More 

Was this review helpful? Yes 5
Newcastle, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my partner last week for one night just for a short getaway. The room itself was quite lovely. Air conditioning was working well and the view from the balcony was well worth it. The bed was a bit hard but the blankets made it that little bit more comfortable. The morning we checked out we thought... More 

Was this review helpful? Yes 1
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou so much for your feedback on your stay here with us. We are glad that you both enjoyed yourselves. The villas are certainly very comfortable and the views spectacular. We look forward to you coming back to see us again very soon. More 

Sydney, Australia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I decided to treat ourselves to an Easter break to the Hunter Valley to see Rod Stewart. We booked 2 nights at the Cypress Lakes Resort. It cost $425 per night We arrived and our key was given to us with an information page. Nothing else was said to us about our room at that time. We... More 

Was this review helpful? Yes 4
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your feedback on your recent stay with us here at Cypress Lakes Resort. We are committed to providing our guests the highest level of service to ensure their stay is a memorable one. That is why it is imperative that we are proactive in encouraging feedback from our guests to ensure we are delivering and exceeding their... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Oh it is so hard to provide a review when so many aspects of the experience contradict one another. It is both Awesome and Ordinary For example, the service at reception was fantastic, these guys are just so LOVELY!, yet the bar and restaurant hit and miss...disorganized even. The room (a recently renovated 2 bed villa) was excellent (in the... More 

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Your feedback is valuable to us so thankyou for advising on your stay. Since The Oaks Hotels and Resorts took over approximately 18 months ago there have been some major changes undertaken throughout the resort. These include to the Golf Course, the current refurbishment of villas, landscaping to name a few. There is still a scope of works to be... More 

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have just returned from a 2 night stay with our two teenage children. We took a two-room Villa. While we have stayed in the Hunter many times we had never been to Cypress Lakes but I had heard great things about it over the years. Just before we left I took a look at Trip Adviser and saw many... More 

Was this review helpful? Yes 1
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou for providing us with feedback about your stay. We are in the process of refurbishing villas at present here at Cypress Lakes with some already completed. The feedback on these rooms has definitely been very positive. Our facilities and the location of the resort are fantastic for parents, children, couples and individual travellers alike. I am happy to discuss... More 

Perth
Top Contributor
105 reviews 105 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as a group of six people and had a great time. We enjoyed the pools and spent time at them all. We had a room quite far from reception but enjoyed the views and loved seeing the Kangaroos on our walks. Quite expensive for drinks in the bar but we had our own and enjoyed the views... More 

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

It is fantastic to hear you had such a great time during your recent visit here at Cypress Lakes Resort. The views are spectacular and there is an abundance of wildlife to enjoy and interact with not only at the resort but in the Hunter Valley in general. Thankyou so much for providing your feedback and we look forward to... More 

Hunter Valley, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having stayed here on 3 separate occasions over a decade i have seen the highs & lows . Unfortunately my stay in May 2014 was not so good . Just like every 4star accommodation venue it has tired from being under (fix if needed) mentality instead of (keep well maintained ) . Rooms need a well deserved makeover + a... More 

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for providing us with your feedback. We certainly take on board any compliments, concerns and suggestions our valued guests pass on. As part of our commitment to quality assurance here at Cypress Lakes Resort, we are continuously looking at what change processes can be implemented to ensure we provide our guests with a superior level of service coupled... More 

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