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Cypress Lakes Resort By Oaks Hotels & Resorts

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15 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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Cypress Lakes Resort By Oaks Hotels & Resorts
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670 Reviews from our TripAdvisor Community

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Traveler rating
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    168
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Have just spent 3 nights at Cypress Lakes with friends in a 2 bedroom villa. We have thoroughly enjoyed our stay. Checkin was quick and friendly. Although our villa was showing its age in some respects, it was very comfortable and very clean. The kitchen was adequate to cook a simple meal, the beds were very comfortable and the showers... More 

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Toukley, Australia
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

No we didn't win LOTTO... yet! A friendly group of 'friends', with a lot in common have chalked up their 34th year of Hunter Valley Winery visits, the last 10 at Cypress Lakes! We have always been able to wrangle a greatly reduced price, with a little bit of research, going mid week and then ringing the resort direct. This... More 

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Sydney, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

We needed a big place for a group holiday and booked two adjacent villas - a 3 bedroom and a 2bedroom. Rooms were very clean and beds were comfortable. Great view of the golf course. There was nice furniture and spacious living area. Great for group bookings! Also, the location is really convenient - central to wineries and restaurants -... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My partner and I booked this resort, as a romantic and classy weekend get away (and were willing to pay a bit more to have a luxury villa). When we checked it in was all systems go and we headed up to our villa. When we got there we noticed there was no kitchen as we had requested and paid... More 

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Sydney, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The resort is pretty nice, the rooms are a good size but it all feels a bit tired. The furniture is all practical hotel furniture. It doesn't feel lux . The bathroom is a great size but oh so nineties. And the hifi-free for 5 minutes and then $5 per 30 minutes. Really is this 2015? Would have expected good... More 

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Shelly Beach, Australia
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

As part of a group of 6, we recently stayed for 2 nights at Cypress Lakes Resort. The booking was easily done and quick. We booked a 3 bedroom unit (mid week). The welcome was pleasant and efficient. However when we went to our unit it was blocked by scaffolding and construction vehicles. Meaning that we had to carry luggage,... More 

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Facilities a bit tired but comfortable, in a great location. 2 instances of good customer service in the bar and chef remembered next day, wife needs gluten free bread. Sadly coffee machine in breakfast restaurant out of action 3 mornings in a row. Dirty plates piling up. Payroll pressure all to evident. New menu in Bodegas looked nice on paper,... More 

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Tamworth, Australia
Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A family fun trip to the Hunter vineyards was heightened by a stay at the Cypress Lakes Resort. A great villa overlooking the golf greens with a visit from Hot air balloons aloft over the valley below. Very comfortable two storey address nicely appointed with great kitchen and balcony barbecue area. Close to Hunter Valley Gardens and all the fine... More 

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Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear M00nTraveller, Thank you for taking the time to post your review. We are thrilled that you had an enjoyable stay with your family. A number of villas do offer beautiful golf course views and this can be requested upon booking. We do hope you will stay with us again soon. More 

Cairns, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As a traveller I would just like to commend Cypress on their Hospitality, travlled with a bunch of girlfriends I haven't seen in awhile a few months back and found the resort to be quiet wonderful. Rooms were spacious and cosy, we had no problem with reception or staff all seemed so pleasant. Would like to say a special thanks... More 

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Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Pamela W, Thank you for your review. It is great to see that you were able to spend time with at the resort with your girlfriends. I am absolutely delighted to see your feed back on the resort staff, especially on Diana and Cody. I will ensure to notify our Food & Beverage manager of your comments. The Executive... More 

Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would have given this place five stars if not for the fact that the Villas were not sufficiently self contained. The kitchen was lacking in some essentials such as a toaster. Other than that, the grounds were stunning, the restaurant at the reception was pretty good, the facilities were top notch. The staff very friendly and helpful. Very close... More 

Was this review helpful? Yes 1
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear SuzySanaa We do apologise that the villa did not have a toaster, as it is a part of the usual inventory of all villa types of the property. We are glad to see that you did enjoy your stay. Thank you for the feed back on the staff, I will ensure to pass on your comments. We hope to... More 

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