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All 15 Pokolbin hotels

Cypress Lakes Resort By Oaks Hotels & Resorts

4.5 of 5 Resort   |   9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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52%
Ranked #13 of 15 hotels in Pokolbin
A recent review
5 of 5 stars reviewed 2 days ago
KFearns Sydney, Australia
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456 people have reviewed this hotel

Traveler rating
    83
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    104
    75
    44
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119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Sydney, Australia
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I remember visiting this place some 14 years ago when it was new and was good I held onto those memories and told my now wife cypress lakes is one of the best in the area. Come now 14 years later we drive up and I felt nostalgic. We received our room key entered and that is when my thoughts... More

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Sydney, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My accommodation at cypress lakes was a birthday surprise, so the day before my arrival, I thoroughly read the reviews and was sceptical. When we arrived, I was blown away! The land was serene and beautiful. Our room, cosy and warm. The staff, accommodating and friendly!! We had a minor problem regarding the jets in our tub not working, which... More

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Sydney
1 review
2 of 5 stars Reviewed 1 week ago via mobile

As soon as we walked into the one bedroom villa we noticed a damp musty smell & assumed it had been closed up. First impression was could have been cleaner. Bathroom has sliding glass double doors that keep coming off the broken track. Bath has mould under the silicon seal. We opened the veranda door to find a plastic shopping... More

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Berridale, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Stayed with friends (5 adults) for a short break visiting local wineries. Had a 3 bed villa no. 708. All was fine for us. Clean, tidy and great value. Enjoyed the open fire and the verandah -sunrises were impressive. Minimal use of kitchen as we ate out at local restaurants. Woyld srsy again and next time will bring the golf... More

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Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We have not stayed here previous, but this time during school holidays the price on a 2 bedroom villa was unbeatable. We arrived an hour early and were told that the room was not available, this was no issue at all. When they say 2pm check in they mean 2pm. We attended the counter at 1.50pm, to be turned away... More

Was this review helpful? Yes 1
Gymea, Australia
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hi , we stayed two nights in two bedroom villa no 757 on 6 & 7 July 2014 and were shocked by the poor cleanliness and standards at this establishment. Little did they know we were mystery shopping for a 200 person 4 day conference we are running in 2015. First of all check in was not available to us... More

Was this review helpful? Yes 7
Maroochydore
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We are currently sitting in our room after waiting 2 hours to hear back from reception after reporting a leaking bath with a ring of mould around it and wet carpet. Their response..... We're very busy but we will call you back. Three phone calls later and still no decision on room change or even an apology. This is all... More

Was this review helpful? Yes 7
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Good accomodation. Upgraded from single to double villa. A bit of a hilly walk to reception. Very good breakfast buffet.the best I've had for a long time.All the hot food was HOT and easy access to the servery. All staff met very very friendly and helpful.

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for taking the time to provide feedback about your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts It was great to ready you were happy with the accommodation at the resort. We think our Villas are magnificent set amongst the natural bush of the Hunter Valley. We now have a shuttle which makes it easier... More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family of three adults and one child stayed in this resort hotel. The two bedroom apartment was clean and comfortable. The sofas and carpet were a little worn out and we found one toilet bowl chipped. Besides that it was a comfortable stay. The rooms were nice and adequate. Every apartment has its own hot water unit and the... More

Was this review helpful? Yes 1
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Many thanks for taking the time to provide feedback and comment on your recent experiences at Cypress lakes Resort by Oaks Hotels and Resorts. We take all feedback seriously and I have passed your comments onto the team at the resort so they can be followed up. I appreciate your feedback and I hope we get the opportunity to welcome... More

Sydney, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 15, 2014

Cypress Lakes Resort has pretty much everything you want from a resort. From a huge pool to tennis courts to golfing to central location. Very good accommodation for large groups and smallish groups (Have never stayed here as a couple). Great facilities, food and staff. Never had a drama and if we did then we called up and got a... More

Was this review helpful? Yes
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

It was great to read your feedback about your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts. We have a great variety of styles of accommodation ranging from 1 bedroom Villas to 4 bedroom Villas all which are fully self-contained. It was great our team at the resort did meet your expectations during your stay and that... More

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Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Location: Australia > New South Wales > Greater Newcastle > Cessnock > Pokolbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4.5*
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#4 Top resorts Hotel in Pokolbin #6 Spa Hotel in Pokolbin #9 Luxury Hotel in Pokolbin
Hotel Class
Number of rooms
200

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