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All 15 Pokolbin hotels

Cypress Lakes Resort By Oaks Hotels & Resorts

4.5 of 5 Resort   |   9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
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Cypress Lakes Resort By Oaks Hotels & Resorts
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Ranked #13 of 15 hotels in Pokolbin
A recent review
5 of 5 stars reviewed 3 days ago
Kim M
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471 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Japanese first
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English first
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed today NEW

Here for 4 nights for wine tours of the Hunter:Facility needs refurbishment:plumbing of our villa needs major refurbishment: leaking vanity taps,leaking shower taps, leaking kitchen tap...Housekeeping services were very poor: dirty floors,dust under all furniture. On arrival reception was slow, initially given the wrong villa keys, fridge door seals falling off, and housekeeping was called to remake bed.We do not... More

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Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The whole family were well looked after by all of the staff. Different levels of accommodation to suit everyone. Nothing was too much trouble. The food was excellent including the extensive buffet breakfast. Lots of lovely nature walks for a peaceful time.

Was this review helpful? Yes
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your feedback on your recent stay. There is so much to see and do as a family here at Cypress Lakes Resort. We are ecstatic that you enjoyed the local flora and fauna , along with our food and I will pass your comments onto our Head Chef! Look forward to seeing you again soon and thank... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

What a great place to catch up with friends, It is a beautiful quiet setting, with more comforts than home. The staff were welcoming and helpful. The room clean and comfortable. The restaurant served great food, and the buffet breakfast was so good, what a great way to start the day. We had a villa a distance from reception which... More

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

So glad you enjoyed your stay here at Cypress Lakes Resort. And thank you for your feedback. We are very lucky to be surrounded by such amazing flora and fauna. Not to mention the breathtaking views over The Hunter Valley. All whilst feeling at home. Our resort is absolutely a fantastic place to catch up with friends, relax and unwind.... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Got upgraded from a 1 bedroom to a 2 bedroom even though we didn't require it. Excellent facilities and cleanliness and highly recommended for a stay in the Hunter Valley! Roads are a little dark at night but it beats just being in a room as you have a whole house essentially

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for your feedback on your recent stay here at Cypress Lakes Resort. We are glad you enjoyed your stay. Our facilities are excellent including our championship golf course, tennis courts, pools, restaurant and bar. Hope you have the opportunity to experience all we have to offer again very soon. Thankyou so much for your post. More

blue moutains
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We arrived late the Friday night and we're quickly checked in and upgraded to a 2 bedroom villa which was lovely and spacious. The property is lovely just be aware it's quiet a hike to get around or be prepared to pre book the shuttle service. Some villas are quiet a distant from reception etc and it can be quiet... More

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Glad you enjoyed your stay and thankyou for your feedback. Being nestled in beautiful bushland our guests do enjoy a leisurely stroll around our lovely property. It is definitely a great opportunity to encounter the fantastic wildlife including kangaroos and birds. We are glad you enjoyed the free shuttle service to and from your Villa. Look forward to seeing you... More

Brisbane
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The setting is lovely, the staff friendly, and the 1 bedroom villa clean and comfortable. Don’t get me started on the pillows, they were so good I wanted to know where they got them from. The villa was nicely set out with a lovely big bathroom with large walk in shower and spa bath. There was a TV in both... More

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou for your feedback on your recent stay here at Cypress Lakes Resort. We pride ourselves on our friendly staff, facilities and location. The food in the restaurant is brilliant whether it be for breakfast, lunch or dinner. As part of the refurbishment strategy which is being completed, we are going to be upgrading the furniture so this will ensure... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

My partner and I spent three nights at last week so that we could visit the wineries in the Hunter Valley. We had a one bedroom apartment which was adequate for our needs. The patio connecting the lounge room and bedroom proved very popular despite the cold weather. Sitting out there enjoying a local wine in the peaceful tranquillity of... More

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you very much for your recent feedback. We are very pleased you enjoyed your stay. Have to agree it is lovely sitting out on the balcony enjoying the beautiful view accompanied with good food and renowned local wines. Particularly after a round of golf on our championship golf course, it is definitely a great way to spend some time... More

Gosford, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My Fiance' and I booked 2 night stay to check out the wineries. We arrived late on the Friday evening, checked it which was very smooth, then headed up the winding road to our apartment (756). I was pleasantly surprised that we had been upgrade to a two bedroom villa, the apartment was huge! It did smell a little musty... More

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thankyou so much for your feedback on your recent stay here at Cypress Lakes Resort, we are glad you enjoyed it. We are definitely in a superb location. At present we are looking at the refurbishment strategy for our villas, to ensure next time your stay with us is an even more memorable one. Look forward to seeing you again... More

Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked a two bedroom villa for two nights. Location was good and the decor was fine. Until we noticed how dirty the place was. There was black dirt all over the floor in the entrance way, lipstick marks on the glasses (we had to rewash everything), carpet was very obviously not vacuumed, there was a THICK layer of dust... More

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Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for taking the time to provide feedback about your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts I was disappointed to read your comments around the cleanliness of the Villa. I have passed your feedback to our Housekeeping Supervisor to address the issues you experience during your stay with us. This is very concerning and... More

Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for two nights and were disappointed by the cleanliness and condition of the suite. Overall, the suite was quite dated and felt like it needed a good scrubbing. The patio furniture was wobbly and felt like it might collapse at any moment, the bathroom had bugs on the floor, and one of the coffee mugs was cracked. We... More

Was this review helpful? Yes
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for taking the time to provide feedback of your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts. I was disappointed to read your comments around the cleanliness of your Villa. I have passed your feedback to our Housekeeping Supervisor to address the issues you experience during your stay with us. This is not our usual... More

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Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Location: Australia > New South Wales > Greater Newcastle > Cessnock > Pokolbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4.5*
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#4 Top resorts Hotel in Pokolbin #6 Spa Hotel in Pokolbin #9 Luxury Hotel in Pokolbin
Hotel Class
Number of rooms
200

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  • At what time does the pool open each day?

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