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Crowne Plaza Newcastle

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Cnr Merewether St & Wharf Rd, Newcastle, New South Wales 2300, Australia
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Crowne Plaza Newcastle
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Crowne Plaza Newcastle
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Port Vila, Vanuatu
2 reviews
5 of 5 stars Reviewed yesterday NEW

My family and I stayed here for a couple of nights last week (3 rooms). From the booking process, through to arrival, quality of rooms, accommodating requests, dining in the restaurant and informative concierge staff, everything was fantastic. The hotel is clean, modern and rooms are well appointed with beautiful views. Every staff member we encountered was friendly, helpful and... More 

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Surrey, United Kingdom
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

What a lovely bright, modern hotel. Definitely recommended. We hired a car to drive up to Newcastle from Coogee. Bit concerned as we approached as there was no sign of anywhere to park. No need to worry. You simply pull up in the parking bay outside and hand your keys over to the concierge who whisks your car away to... More 

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Sydney, Australia
1 review
3 of 5 stars Reviewed 1 week ago via mobile

In-room dining was quite tasty and location great for a morning walk, but did find the bath/shower very small and cramped and cleaning staff very noisy in the corridor of a morning. It was also a good reminder to keep the chain on the door when cleaners tried to barge in while I was dressing after a shower about half... More 

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Tauranga, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is well situated on the harbour waterfront precinct in Newcastle. The view from the front rooms over the boardwalk and the port area is interesting & always changing with ship activity. It's location with access to a good array of restaurants nearby adds the choice to eat out from hotel. I like these style of rooms with a... More 

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Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

Mrf22, thank you for your review! Our location on Newcastle Harbour is certainly second to none - I am so glad you enjoyed it as much as we do. Thank you for your comments regarding our service, it is one of the aspects of the hotel we pride ourselves on - our 'Newcastle-ness'. We look forward to welcoming you back... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed over Easter and really enjoyed it. Biggest setback was that hubby has a dust allergy that rarely comes out unless there's a Lot of dust. His allergy got aggregated and were totally caught by surprise. This hasn't happened in a long time. After we've told reception on 2 consecutive days to give the room as well as the... More 

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Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

Thank you for your review Marthiniko! I'm so glad that we were able to assist you with your allergy specifications during your stay - I only wish we could have had it organised prior to your arrival, this was definitely an opportunity we missed and I apologise. It's wonderful to see that despite these issues you had an enjoyable stay... More 

Canberra, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

After being let down on an email confirmed booking at another hotel on Easter Thursday night , we were reduced to hunting for rooms in Newcastle. Crowne Plaza was one of the few hotels with a room left. We turned up frazzled and distressed. Staff couldn't have been more helpful or any better at dealing with how we were feeling.... More 

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Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

Sheldon61, thank you for your review, we understand then when things don't 'go to plan' on a family holiday it can be very disappointing so it's wonderful to see that we could turn things around for you and your family. We look forward to seeing you again in the future - the hotel has Advance Purchase rates which are available... More 

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I travel to Newcastle increasingly for business and decided on this occasion to bring the wife and stay somewhere nice. The Crowne Plaza did not disappoint. The staff were exceptionally friendly and efficient. We arrived quite early and it was no problem to check in and for my wife to sit by the pool whilst i went to work. Room... More 

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Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

Dave-and-Joy, it was a pleasure to have you stay with us! Thank you for making the right decision and trying Crowne Plaza Newcastle - I am so glad we lived up to your expectations in service, location and amenities. Remember, no matter you purpose of stay we will make sure you have the best possible stay, so we look forward... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I booked my 6 night stay and managed to get a room, I arrived a little earlier that the norm and they had no problem letting me have the room to enable me to drop luggage and get off to work for the afternoon. Arriving here is like coming back to a second home almost, always very easy to check... More 

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Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

Thank you for your comprehensive review Craig M! We understand that when travelling for business, especially with a whole week away from home, you need your stay to be seamless to be a success. It's wonderful to see that in most aspects we were able to make this happen for you, and once again you felt welcome and at home.... More 

Melbourne, Australia
Top Contributor
91 reviews 91 reviews
39 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked for 4 days for a B&B deal. We had a comfortable room looking over the water. Terrific view of the shipping that passes by the window. Ships can pass right by and you don't hear a thing. Breakfast buffet is fantastic and staff are there for your every need. Even for those pedantic guests who can't find anything... More 

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Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

NewTBMI, it sounds like you certainly made the most of your time in Newcastle, taking four days to explore. We try to accommodate every guest's need, so thank you for taking the time to mention our omelette chef, who works hard to make sure everyone is satisfied! We are so glad you appreciated our service, and I will share your... More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Surprisingly this hotel was quite, there was talk about ships horns in the early hours of the morning but we didn't hear anything. Our room was above the street, again not effected by street traffic. For a place to stay on business in New Castle, excellent. Staff extremely curious and helpful, even with the valet parking idiosyncrasies. It wasn't a... More 

Was this review helpful? Yes 2
Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review

Freenojob - travelled on business for this stay, but hopefully for a relaxing holiday for the next! Many of our guests are surprised at the relaxing nature of our hotel - quite a contrast to the bustle of the working harbour. Our aim is for every guest's stay to be smooth and seamless - we have worked hard to devise... More 

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