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Willows Motel Goulburn

Certificate of Excellence
4.0 of 5
Hotel website
21 Sydney Road, Goulburn, New South Wales 2580, Australia
Special Deal
Free breakfast with your stay
Willows Motel Goulburn
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Ranked #3 of 16 Hotels in Goulburn
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
MattK59 Port Macquarie, Australia
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145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Port Macquarie, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice clean motel,the heater we on when we entered the room which was nice as it was very cold out side ,nice at reception, parking can be tight when full,it's a bit awkward to get in and out of the driveway

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I'm pleased to read that we were able to play a part in making your stop over an enjoyable one. Thankyou for choosing to stay with us and we look forward to welcoming you back again soon. More 

Tasmania
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whilst the motel looks very basic on first appearances, there is a hidden quality in the rooms. Fixtures and fittings are of good quality and facilities are more than adequate. Staff were very helpful and friendly, car parking plentiful and breakfast reasonably priced. The location, right on the eastern end of Goulburn, made it easy to find and easy to... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. I am pleased to here you enjoyed your stay at the Willows. We look forward to welcoming you back when you next visit Goulburn. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

my wife is a smoker and respects others when smoking. the 20 room motel has only 4 bench seats placed spasmodically around motel verandah with the nearest one to us next door. not wanting to smoke in front of another unit I took an inside chair outside and placed it in front of our unit window where my wife could... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I appreciate your feed back about your recent stay. I do not feel I need to apologise for asking that the chair not be left outside as the forecast was for bad weather.The room door was wide open and not wanting the smell of smoke to enter the room yes I did pull the door to almost closed. NSW smoking... More 

Melbourne
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Quick overnight stay whilst on the road, called about an hour ahead based on trip advisor reviews. A newer and better fitted out property than many we have stayed in, very clean and quiet but none of the "heaters on before arriving" that others seem to have experienced: basically a credit ard transaction over the counter, given a key, used... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We appreciate your feedback about your recent stay. I'm glad to here you found the room clean and quite, but apologise that some aspects of your stay did not meet your expectations. We are committed to providing the best possible accommodation and service so I've taken your review on board and have spoken to our relief staff on our day... More 

Cranbourne, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Friendly service, warm and welcome with the heater on in our rooms to take the chill off... That's what good service is about. Beautifully clean room, modern, great bathroom and hot shower! Nice soft towels. A great stop over if traveling the Hume north or south. Will be back to stay again, maybe longer next time. Thanks!

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for the lovely review. It was a pleasure having you stay and we look forward to your return visit. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 19, 2015

Good old customer service, waiting for me to check in late was not a problem. The lights and heater were on in room. I popped the breakfast list in and thank good I did. The hot breakfast was delicious the next morning. The room was cosy, clean and very comfortable. Sorry I only stayed one night.

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I am glad to hear we made your stop over an enjoyable one. A good hardy breakfast is the only way to start your day. We look forward to welcoming you on your next visit. More 

Port Macquarie, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 16, 2015

At frst glance the motel looks nice,but when you enter the room ,you will find it to be very dated,semi round shower ,hard to shut twin doors,small,no markers on the taps re hot or cold water,the unit was very dark,and a little dingy.,the bed was comfortable and clean,but cold night and we had to pull the bed away from the... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We appreciate your feedback about your recent stay. I'm glad to here the bed was comfortable and room clean, but apologise that some aspects of your stay did not meet your expectations. We have replaced the missing markers on the bathroom basin, and I have instructed the cleaners to check electric blankets are plugged in. All our walls are double... More 

Wollongong, Australia
1 review
5 of 5 stars Reviewed June 15, 2015

we found the willows a great place to stay. the room was very clean and cosey. the staff are very friendly and the breakfast was delicious and affordable. i is situated in a lovely quiet spot and not far from the town

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I'm glad to read you found your room cosy. Willows Motel is a family run motel so comfort and friendliness is important to us. We look forward to welcoming you back with your pet next time you are in town. More 

Level Contributor
1 review
5 of 5 stars Reviewed June 15, 2015

Stayed at Willows so we could go on a ghost tour with Goulburn Ghost tours. Very nice staff, comfortable and clean. Looks like the bathrooms are pretty new. There was a large sporting group staying there too, we didn't hear them at all. Would gladly stay here again

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We were glad to here you enjoyed the Goulburn ghost tour. A comfortable bed is needed to help you get to sleep after the tour. We look forward to your next visit. More 

Aratula, Australia
1 review
5 of 5 stars Reviewed June 13, 2015

After travelling all day we arrived in Goulburn late in the evening. I drove thru the town and the Willows stood out with its signage & tidy gardens. I couldn't ask for better service, Shirley made it so easy for us to stay, while she was booking us in her husband went up to our room & switched the heating... More 

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. We are a family owned and operated Motel so family comfort is important to us. We look forward to welcoming your family back again soon. More 

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