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Willows Motel Goulburn

Certificate of Excellence
Hotel website
21 Sydney Road, Goulburn, New South Wales 2580, Australia
Willows Motel Goulburn
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Ranked #2 of 16 Hotels in Goulburn
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Bruceo55
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120 reviews from our community

Traveler rating
    60
    47
    7
    3
    3
See reviews for
31
47
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
  • All months
    (120)
  • Mar-May only
    (23)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (41)
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

The most rude, ignorant and completely unhelpful front reception staff I have EVER met... I would never recommend this motel to anyone, I walked back out the door and stayed up the road, happily paying a higher rate for my room!

Was this review helpful? Yes 2
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

When making a booking a Credit Card is required, If checking in outside of office hours payment is also required. This applies to all of our guests. We treat all our guests with the same respect. I had tried numerous times to get a credit card number for payment up to an hour after reception closed but to no avail.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very friendly and helpful managers. Room was a good size and very clean and tidy. The bed was very comfortable. Easy access off the main road and plenty of facilities nearby. I will be staying their again.

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. I am please to here you enjoyed your stay here at the Willows. We look forward to seeing you on your next visit. More 

Gold Coast, Queensland, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed overnight on our way through and found the service very friendly. The room was quite modern and clean with all you would expect inside. Comfortable bed, TV, small kitchenette, etc. A very quiet location with easy access onto the highway. We ordered the local chinese for tea, which was delivered and it was very nice. The menu is... More 

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ScreenHols, Owner at Willows Motel Goulburn, responded to this review

Thank you very much for your positive review and helpful points for other guests. Also thanks for the comments on produces, we have another supplier now, unfortunately out of town, so our produces will be more 4 star quality. More 

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

With a location within view but tucked in off the highway, our room in this motel was quiet with an extremely comfortable bed. The bathroom, in particular the shower recess, was a little small but adequate though an upgrade in shampoo and soap would be great! A well stocked and well priced mini bar, free wi-fi along with the charming... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I'm please to read you had a comfortable stay. I have taken on board your comments in regard to the soap and shampoo and will discuss with the owners upon there return. Thank you for choosing to stay with us and we look forward to welcoming you again soon. More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel was very clean and comfortable with all you need for a stopover. The local Thai was delicious and delivered (but pricey). The hotel was out of town but close to highway which was good for getting on my way in the morning. Good sleep- quiet and dark room.

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I'm glad to hear you had a comfortable stay. We definitely have one of the best locations in town. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. More 

Melbourne, Australia
Top Contributor
105 reviews 105 reviews
12 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed February 12, 2015

The motel is a good stopover on long drives. It is clean, friendly service and relatively convenient. No restaurant but there are ones nearby. The breakfast was basic. The garden is endearing and worth a look.

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. We look forward to your next visit, hopefully the roses will still be in full bloom. More 

Bathurst, Australia
2 reviews
4 of 5 stars Reviewed February 9, 2015

Very handy overnight stay on the outskirts of Goulburn. Accommodated our car trailer very well. Clean, quiet and very good value for money. Very friendly and helpful staff. Will definitely be staying here again.

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou Liz for your review. We are very lucky being able to park trailers etc, it can be hard to find good truck and trailer off road parking. We look forward to your next visit. More 

Airlie Beach, Australia
1 review
5 of 5 stars Reviewed February 6, 2015

This was a great place to have an overnight stop. We were met by very welcoming friendly owners. the room was very clean,well equipped and up to date. The bed was very comfortable.this was a great place to stay after a long day of travel.Great value for money.

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou Amanda for the lovely comments, it was our pleasure to have you and your family stay. See you on your next visit. More 

1 review
5 of 5 stars Reviewed January 30, 2015

This was my second stay at Willows, so thought it was time for a review. The staff are friendly and welcoming (and remembered me from my first visit two months earlier.) the rooms are clean, quiet and excellent value for money. The new mattresses are extremely comfortable. Would highly recommend to anyone in need of accomodation in Goulburn.

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou Simon for your review. I am glad to here we have spent money wisely by purchasing new mattress for the comfort of our guests. Looking forward to welcome you back next time you pass through Goulburn. More 

Gosford, Australia
Top Contributor
64 reviews 64 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 12, 2015

A clean quiet well equipped motel suite. You guys are great. As stated above we have stayed here before and it hasn't changed. Well stocked and very well priced mini bar and snack selection. Great telly and comfy bed. The kitchenette just tops it off.

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou Peter. Looking forward to your next visit. More 

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