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Willows Motel Goulburn

Certificate of Excellence
4.0 of 5
Hotel website
21 Sydney Road, Goulburn, New South Wales 2580, Australia
Special Deal
Free breakfast with your stay
Willows Motel Goulburn
Best prices for: 1 room 1 guest
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Ranked #2 of 16 Hotels in Goulburn
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Peter11Melbourne Melbourne
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142 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (36)
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Melbourne
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Quick overnight stay whilst on the road, called about an hour ahead based on trip advisor reviews. A newer and better fitted out property than many we have stayed in, very clean and quiet but none of the "heaters on before arriving" that others seem to have experienced: basically a credit ard transaction over the counter, given a key, used... More 

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Cranbourne, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Friendly service, warm and welcome with the heater on in our rooms to take the chill off... That's what good service is about. Beautifully clean room, modern, great bathroom and hot shower! Nice soft towels. A great stop over if traveling the Hume north or south. Will be back to stay again, maybe longer next time. Thanks!

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for the lovely review. It was a pleasure having you stay and we look forward to your return visit. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Good old customer service, waiting for me to check in late was not a problem. The lights and heater were on in room. I popped the breakfast list in and thank good I did. The hot breakfast was delicious the next morning. The room was cosy, clean and very comfortable. Sorry I only stayed one night.

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I am glad to hear we made your stop over an enjoyable one. A good hardy breakfast is the only way to start your day. We look forward to welcoming you on your next visit. More 

Port Macquarie, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

At frst glance the motel looks nice,but when you enter the room ,you will find it to be very dated,semi round shower ,hard to shut twin doors,small,no markers on the taps re hot or cold water,the unit was very dark,and a little dingy.,the bed was comfortable and clean,but cold night and we had to pull the bed away from the... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We appreciate your feedback about your recent stay. I'm glad to here the bed was comfortable and room clean, but apologise that some aspects of your stay did not meet your expectations. We have replaced the missing markers on the bathroom basin, and I have instructed the cleaners to check electric blankets are plugged in. All our walls are double... More 

Wollongong, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

we found the willows a great place to stay. the room was very clean and cosey. the staff are very friendly and the breakfast was delicious and affordable. i is situated in a lovely quiet spot and not far from the town

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I'm glad to read you found your room cosy. Willows Motel is a family run motel so comfort and friendliness is important to us. We look forward to welcoming you back with your pet next time you are in town. More 

Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed at Willows so we could go on a ghost tour with Goulburn Ghost tours. Very nice staff, comfortable and clean. Looks like the bathrooms are pretty new. There was a large sporting group staying there too, we didn't hear them at all. Would gladly stay here again

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We were glad to here you enjoyed the Goulburn ghost tour. A comfortable bed is needed to help you get to sleep after the tour. We look forward to your next visit. More 

Aratula, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

After travelling all day we arrived in Goulburn late in the evening. I drove thru the town and the Willows stood out with its signage & tidy gardens. I couldn't ask for better service, Shirley made it so easy for us to stay, while she was booking us in her husband went up to our room & switched the heating... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. We are a family owned and operated Motel so family comfort is important to us. We look forward to welcoming your family back again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

What a fantastic motel! Staff were friendly and the room was excellent. The bed was sooo comfortable I thought I was going to have to be evicted to get out of it on the morning of our departure! Fabulous idea to have prepacked high quality single breakfasts to buy as well as the opportunity for a hot breakfast as well.... More 

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ScreenHols, Owner at Willows Motel Goulburn, responded to this review

What an excellent review. It is so rewarding to hear all our hard work is appreciated. We work hard to make our rooms comfortable for all guests and feel a top range bed is worth investing in to help provide that. We look forward to your next visit. More 

Greater Newcastle, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

We went to Goulburn with a sporting group and the Willows was great. The rooms were clean, comfortable, warm and had a modern bathroom and kitchenette. Our room was spacious enough for 2 adults and 2 older children. The family that ran the motel where very friendly and helpful. There was a simple space for the kids to run and... More 

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ScreenHols, Owner at Willows Motel Goulburn, responded to this review

Thank you for your comments for the travelling family. Our family rooms are very popular and sleep up to 5 or 6 depending on which one you select. It is great to get friendly feed back about our service which we work hard at to please all guests. We will pass on the message to our cleaner who keep our... More 

Sydney, Australia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 29, 2015

What a great little motel. Easy to find and park outside your room. I was travelling solo and wanted to stay somewhere I felt safe and this definitely felt secure, and no walking from car parks late at night. Room was well appointed, with a small kitchenette so microwave, toaster, crockery and cutlery in the room. Bed very comfy (was... More 

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I am pleased to read we were able to make you feel safe and secure. As for those latex mattresses we know we have made a great choice in changing to them. The small issue in the bathroom has now been fixed and thankyou for advising us of the problem. We look forward to welcoming you back again soon. More 

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