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Willows Motel Goulburn

Certificate of Excellence
Hotel website
21 Sydney Road, Goulburn, New South Wales 2580, Australia
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Willows Motel Goulburn
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Ranked #2 of 16 Hotels in Goulburn
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Lynda M
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129 reviews from our community

Traveler rating
    65
    50
    7
    4
    3
See reviews for
38
48
4
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
  • All months
    (129)
  • Mar-May only
    (32)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (41)
All months
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This motel has been our regular stop over the past few years. The rooms are always lovely and clean, doesn't smell too strong of deodoriser but fresh and pleasant. The beds are lovely and soft as well which is a nice change from most motels. Furnishings and paint are all fresh and lovely. The fridge is well stocked great iron... More 

Was this review helpful? Yes
Gold Coast Hinterland, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a great overnight stop at this motel. Was terrific that the desk was open till 9pm as we were running a bit later than we expected arriving at 8.30pm. Room was very modern with great facilities. 2 bedrooms both with a tv. Great because after spending all day in the car with the kids the last thing we, or... More 

Was this review helpful? Yes 1
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I`m glad to hear all our facilities suited you, and that your room was comfortable. I`am please to see you gave us high marks across the board. I will pass on your feed back to all staff. We appreciate your feedback and hope to see you back at The Willows Motel next time you are passing through. More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Willows Motel is a perfect place to stay on the way to Sydney. The rooms are clean and beds comfortable. This is the second time we have stayed. Last time we had the Family Room which was perfect for the 4 of us.

Was this review helpful? Yes 1
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. We always like to welcome back return guests.We look forward to seeing you again in the near future. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

From beginning to end our experience here was lovely. It was just myself and my two young kids (5 & 2) so finding a last minute place that had a safe/comfortable feeling about it, was clean and tidy and had a microwave (for their "warmy milk" before bed) were things that were important to me. Willows ticked all of these... More 

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We are pleased to hear we were able to make your stop over a safe and comfortable one. Our breakfast packs are new to our breakfast menu and have been very popular.We look forward to welcoming you back on your future travels. More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The family room was neat and clean, a good size for 4 people. It was quiet even though close to a main road. Parking was easy and overall we thought it was a good stopover. Not close to the main town centre of that is important but it didn't worry us for the purpose of our visit.

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ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I'am please to here you had a comfortable stay. Our family rooms are a good size which helps when there are 4 people. Our aim is to cater for a variety of travelers. Thankyou for choosing to stay with us and we look forward to welcoming you back again soon. More 

Sydney, Australia
1 review
2 of 5 stars Reviewed 2 weeks ago

Our teenage son froze in the fold out lounge bed with the only two thin acrylic blankets provided. Outside was about 6 degrees. We were all cold in the morning when the air conditioner failed to turn on. The night before when we let reception know it was noisy, we were told to turn it off and on (which we... More 

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We appreciate your feed back. I am glad to see your high marks for cleanliness, but apologise that some aspects of your stay did not meet your expectations. We have had the air conditioning unit checked and it is in good working order, the cover has been re aligned.We look forward to offering you a more satisfactory experience if you... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Clean and tidy, very pleasant would stay there again, easy to find and handy to the town centre. Very friendly managers. Stayed there on the way to our holiday and again on the way back. Bathrooms were clean and tidy. Thank you.

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

I am pleased to here we made your stop over with us both to and from Coffs was a pleasant one. Thank you for the high marks for service we do work hard on giving good service. We look forward to welcoming you back on your next trip. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked this Motel at the last minute when we decided we were too tired to drive any further. The owners were very helpful & parking with a car trailer was easy & that can be a problem with many motels! Our room was lovely & clean & the beds extremely comfortable. The breakfast packs on offer to purchase were... More 

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

We definitely have one of the best location in town for parking of trailers etc. I am also please to see you gave us high marks for service. Our breakfast packs are new so its good to hear we have made a good choice. We appreciate your feed back and hope to see you back at Willows Motel next time... More 

Gorokan, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

We went down to Goulburn for Wedding Our stay for the 2 nights at the Willows were Great the owners were very friendly . Our Room was clean and tidy and beds were great. The entire place was clean and tidy. I would stay again

Was this review helpful? Yes
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

Thankyou for taking the time to write a review. I will pass on your feedback to our cleaners. They work hard to keep the rooms in top condition. We look forward to welcoming you back again on your future travels. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The most rude, ignorant and completely unhelpful front reception staff I have EVER met... I would never recommend this motel to anyone, I walked back out the door and stayed up the road, happily paying a higher rate for my room!

Was this review helpful? Yes 2
ScreenHols, Manager at Willows Motel Goulburn, responded to this review

When making a booking a Credit Card is required, If checking in outside of office hours payment is also required. This applies to all of our guests. We treat all our guests with the same respect. I had tried numerous times to get a credit card number for payment up to an hour after reception closed but to no avail.... More 

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