We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Batemans Bay hotels

Chalet Swisse Spa at Surf Beach Retreat

4.5 of 5 Spa   |   676 The Ridge Rd | Surf Beach, Batemans Bay, New South Wales 2536, Australia
Hotel website
Hotel amenities
Save Saved
You added Chalet Swisse Spa at Surf Beach Retreat to your Saves list
Chalet Swisse Spa at Surf Beach Retreat
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
75%
Ranked #3 of 15 hotels in Batemans Bay
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Karen L Sydney, Australia
  • Overview
  • Reviews (119)
  • Photos (98)
  • Amenities
  • Q&A
  • Room tips (32)
  • Location
  • More
Write a Review

119 people have reviewed this hotel

Traveler rating
    52
    38
    3
    15
    11
See reviews for
24
68
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Down in Surf Beach for work and we decided to try the Swiss Chalet Spa. Our lovely hosts Herbert and Elizabeth were extremely welcoming, they made us feel like we were at home. The log fire was a big tick in my book! Bed was comfortable, views were pretty special. Although the room was a wee bit small, there is... More

Was this review helpful? Yes
Canberra, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have been staying at the Challet on many occasions and enjoyed every bit of it. I get to relax in the quiet and serine environment but my 9 year old son get to have an action packed weekend with indoor swimming pool (good for cold/wet South coast weather), spa, bush walks, tennis and archery. Family cabin has everything you... More

Was this review helpful? Yes
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We tried on a couple of occasions to book a family room at the Chalet Swisse but found it booked out - which one would think is a very encouraging sign. We subsequently found out that the owners take vacations and close the Chalet Swisse down which explains the lack of vacancy when we need to visit the coast! This... More

Was this review helpful? Yes 1
Herbert M, Manager at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Guest, I find it an amazing suggestion that we should not take some holidays in a quiet trading period! The Cabin you stayed in was classified as 3.5 stars but to say "spartan" is totally exagerated. We have had many happy families coming back year after year I remember very well the debacle we had when we had trouble... More

Canberra, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

When we arrived we were shown a very small room, more like a cupboard, and asked to be upgraded. We were given a cabin, still very small, but adequate. However we didn't get the breakfast included. The second bedroom where my adult children slept was like a walk in wardrobe. They couldn't be in the room at the same time... More

Was this review helpful? Yes 1
Herbert M, Manager at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Guest, We regret that you were disappointed with Chalet Swisse Spa. You booked a Family Room - which you found small - certainly "No Cupboard" - and I accepted your comment that it was "a bit small" - even though we had many happy Families staying in that room. After showing you another - somewhat larger Family Room, I... More

Aiken, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Chalet Swisse last spring. Our impressions were so different from those of most reviewers (including the April 1 review from a couple who were there at the same time we were), that I wonder if we were at the same Chalet Swisse. I admit that my expectations were based on the glowing reviews... More

Was this review helpful? Yes 6
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Guest, We are sorry that you did not find Chalet Swisse Spa to your liking. We thank you for appreciating our friendly service and cleanliness of your room and our lovely grounds and gardens. However, I would like to clarify a few points: All our TV's are switched on and checked before a guest arrives. The FREE Wifi works,... More

1 review
5 of 5 stars Reviewed May 29, 2014

We loved everything about Chalet Swisse. There are various activities you can undertake - tennis, table tennis, archery & bushwalking. The room was clean and comfortable. We enjoyed the breakfast spread which was available at a reasonable time (8.30am - 9.30am). We loved the spa which we found was a great way to end both days we were there. Being... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Stephen and Angela, Thank you very much for your kind review: the continental buffet breakfast; the activities, pool and spa and the tranquillity. We hope to see you again soon - perhaps during the cooler months when we have the fire going in the fire place and serve you our famous "Gluhwein" - hot mulled wine. Best wishes, Herbert... More

1 review
5 of 5 stars Reviewed May 13, 2014

My partner and I booked the mothers day special at the Chalet Swisse.This is truely a retreat away from it all set on 80 acres with bushwalks and surrounded by nature and providing birdwatching. They provide great facilities which we did not get to use since we stayed for 1 night only. Elizabeth and Herbert are very friendly and made... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Shaz, Thank you so much for your nice review. Very glad you had a great Mother's Day weekend and it was so nice chatting with you and exchanging travel tales. Hope to see you again soon and having a glass or two of our famous mulled wine by the open fire place! Kind regards, Elizabeth. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

My Fiance Roberto booked the Chalet Swisse as a Birthday surprise for me in February. I was so happy that he did. The Retreat is absolutely amazing, we swam in the heated pool, played archery (saw a huge male kangaroo jumping about 30 metres from us), I spent my mornings watching the beautiful native flora and fauna, all at arms... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Erin and Roberto, Thank you so much for your sincere, kind and explicit review. It is with heartfelt appreciation that we read your comments. What you expressed is exactly what we set out to do 25 years ago - to provide a retreat haven, a Touch of Europe by the sea with nature's gifts to relax and delight you.... More

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 23, 2014

We originally had booked a cabin suite but when we got there, were also offered the executive suite as it was available. We decided to take the executive suite but at no point while being shown both options we were advised that it was more expensive. In fact, Herbert (the owner) did not even mention any room rates at all... More

Was this review helpful? Yes 2
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

This guest enquired for the prices on the Executive Spa room $290 pn,and the Spa Cabin $240 pn.. He chose the Spa cabin because it was cheaper than the Executive suite. On booking he wanted a better price - I gave him a $10 discount. On arrival, Herbert mentioned that the Executive suite was still available if they were interested.... More

Canberra, Australia
1 review
5 of 5 stars Reviewed February 6, 2014

My partner and I booked a weekend to get away and this was perfect. The Chalet is set on a huge property surrounded by nature with walking trails, views of the beach, much wildlife and great facilities. My partner and I tried some tennis, table tennis and swimming. The hosts, Herbert and Elizabeth, are both lovely people and try to... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Adrian and Katrina, Thank you very much for your kind review of Chalet Swisse Spa. We are glad you enjoyed your stay, the facilities and that Katrina loved her pamper treatment. We look forward to seeing you again soon. Hopefully during winter at the open fireplace with roaring log fire and a glass (or two) of our famous mulled... More

Owners: What's your side of the story?
If you own or manage Chalet Swisse Spa at Surf Beach Retreat, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Chalet Swisse Spa at Surf Beach Retreat? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chalet Swisse Spa at Surf Beach Retreat

Address: 676 The Ridge Rd | Surf Beach, Batemans Bay, New South Wales 2536, Australia
Phone Number:
Location: Australia > New South Wales > Batemans Bay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Chalet Swisse Spa at Surf Beach Retreat 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Tingo, HotelsClick, BookingOdigeoWL, Hotels.com and Otel so you can book your Chalet Swisse Spa at Surf Beach Retreat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chalet Swisse Hotel
Chalet Swisse Spa

98 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (33)
Viewed
Dining (3)
Viewed
View from room (2)
Viewed
Hotel & grounds (13)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (66)
Viewed
View from room (4)
Viewed
Bathroom (3)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (7)
Viewed
Family/play areas (6)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (34)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
2 x Family Cabins: 1 room with a double bed and 1 room with 3 bunk beds. Kitchenette, Balcony. Wild life. ... more   less 
Number of rooms
15

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer