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All 15 Batemans Bay hotels

Chalet Swisse Spa at Surf Beach Retreat

4.5 of 5 Spa   |   676 The Ridge Rd | Surf Beach, Batemans Bay, New South Wales 2536, Australia
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75%
Ranked #4 of 15 hotels in Batemans Bay
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Elaine W Sydney, New South Wales, Australia
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120 people have reviewed this hotel

Traveler rating
    53
    38
    3
    15
    11
See reviews for
24
69
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Sydney, New South Wales, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our stay at the chalet Swiss spa and left feeling rejuvenated & refreshed. The rooms where clean, cosy & welcoming. Staying in the winter, we enjoyed the roaring log fire & beautiful bush walks surrounding the hotel. Herbert & Elizabeth where fantastic they have put their heart & souls in to creating a home for home which... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Elaine and Daniel, Thank you so much for your kind review. We really enjoyed having you with us - what a pity you couldn't stay longer! Glad you felt so happy andrelaxed after the pamper treatments. We hope to see you again soon. Thanks again, Elizabeth and Herbert. We thoroughly enjoyed our stay at the Chalet Swiss Spa and... More

Sydney, Australia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Down in Surf Beach for work and we decided to try the Swiss Chalet Spa. Our lovely hosts Herbert and Elizabeth were extremely welcoming, they made us feel like we were at home. The log fire was a big tick in my book! Bed was comfortable, views were pretty special. Although the room was a wee bit small, there is... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Karen and Steve, Thanks very much for your kind review. We are glad you enjoyed Chalet Swisse Spa - with all the facilities and the fire place. We will take up your suggestion to have a Coffee and cookies available in the guest lounge - good idea! Elizabeth and I look forward to see you again in the near... More

Canberra, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been staying at the Challet on many occasions and enjoyed every bit of it. I get to relax in the quiet and serine environment but my 9 year old son get to have an action packed weekend with indoor swimming pool (good for cold/wet South coast weather), spa, bush walks, tennis and archery. Family cabin has everything you... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Alexandra, Thank you so much for your lovely review. Its always a pleasure to have you, Natasha dn Nikki here with us. I know Nikki wants to constantly use all our facilities, so you have not enough time to socialise with us. Maybe next time. We look forward to seeing you again soon, hopefully before Natasha returns to St.... More

Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We tried on a couple of occasions to book a family room at the Chalet Swisse but found it booked out - which one would think is a very encouraging sign. We subsequently found out that the owners take vacations and close the Chalet Swisse down which explains the lack of vacancy when we need to visit the coast! This... More

Was this review helpful? Yes 1
Herbert M, Manager at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Guest, I find it an amazing suggestion that we should not take some holidays in a quiet trading period! The Cabin you stayed in was classified as 3.5 stars but to say "spartan" is totally exagerated. We have had many happy families coming back year after year I remember very well the debacle we had when we had trouble... More

Canberra, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 16, 2014

When we arrived we were shown a very small room, more like a cupboard, and asked to be upgraded. We were given a cabin, still very small, but adequate. However we didn't get the breakfast included. The second bedroom where my adult children slept was like a walk in wardrobe. They couldn't be in the room at the same time... More

Was this review helpful? Yes 1
Herbert M, Manager at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Guest, We regret that you were disappointed with Chalet Swisse Spa. You booked a Family Room - which you found small - certainly "No Cupboard" - and I accepted your comment that it was "a bit small" - even though we had many happy Families staying in that room. After showing you another - somewhat larger Family Room, I... More

Aiken, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 3, 2014

My husband and I stayed at the Chalet Swisse last spring. Our impressions were so different from those of most reviewers (including the April 1 review from a couple who were there at the same time we were), that I wonder if we were at the same Chalet Swisse. I admit that my expectations were based on the glowing reviews... More

Was this review helpful? Yes 6
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Guest, We are sorry that you did not find Chalet Swisse Spa to your liking. We thank you for appreciating our friendly service and cleanliness of your room and our lovely grounds and gardens. However, I would like to clarify a few points: All our TV's are switched on and checked before a guest arrives. The FREE Wifi works,... More

1 review
5 of 5 stars Reviewed May 29, 2014

We loved everything about Chalet Swisse. There are various activities you can undertake - tennis, table tennis, archery & bushwalking. The room was clean and comfortable. We enjoyed the breakfast spread which was available at a reasonable time (8.30am - 9.30am). We loved the spa which we found was a great way to end both days we were there. Being... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Stephen and Angela, Thank you very much for your kind review: the continental buffet breakfast; the activities, pool and spa and the tranquillity. We hope to see you again soon - perhaps during the cooler months when we have the fire going in the fire place and serve you our famous "Gluhwein" - hot mulled wine. Best wishes, Herbert... More

1 review
5 of 5 stars Reviewed May 13, 2014

My partner and I booked the mothers day special at the Chalet Swisse.This is truely a retreat away from it all set on 80 acres with bushwalks and surrounded by nature and providing birdwatching. They provide great facilities which we did not get to use since we stayed for 1 night only. Elizabeth and Herbert are very friendly and made... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Shaz, Thank you so much for your nice review. Very glad you had a great Mother's Day weekend and it was so nice chatting with you and exchanging travel tales. Hope to see you again soon and having a glass or two of our famous mulled wine by the open fire place! Kind regards, Elizabeth. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

My Fiance Roberto booked the Chalet Swisse as a Birthday surprise for me in February. I was so happy that he did. The Retreat is absolutely amazing, we swam in the heated pool, played archery (saw a huge male kangaroo jumping about 30 metres from us), I spent my mornings watching the beautiful native flora and fauna, all at arms... More

Was this review helpful? Yes
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

Dear Erin and Roberto, Thank you so much for your sincere, kind and explicit review. It is with heartfelt appreciation that we read your comments. What you expressed is exactly what we set out to do 25 years ago - to provide a retreat haven, a Touch of Europe by the sea with nature's gifts to relax and delight you.... More

Sydney, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 23, 2014

We originally had booked a cabin suite but when we got there, were also offered the executive suite as it was available. We decided to take the executive suite but at no point while being shown both options we were advised that it was more expensive. In fact, Herbert (the owner) did not even mention any room rates at all... More

Was this review helpful? Yes 3
Herbert M, Owner at Chalet Swisse Spa at Surf Beach Retreat, responded to this review

This guest enquired for the prices on the Executive Spa room $290 pn,and the Spa Cabin $240 pn.. He chose the Spa cabin because it was cheaper than the Executive suite. On booking he wanted a better price - I gave him a $10 discount. On arrival, Herbert mentioned that the Executive suite was still available if they were interested.... More

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Additional Information about Chalet Swisse Spa at Surf Beach Retreat

Address: 676 The Ridge Rd | Surf Beach, Batemans Bay, New South Wales 2536, Australia
Phone Number:
Location: Australia > New South Wales > Batemans Bay
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Chalet Swisse Spa at Surf Beach Retreat 4.5*
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Also Known As:
Chalet Swisse Hotel
Chalet Swisse Spa

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Batemans Bay #3 Romantic Hotel in Batemans Bay
Hotel Class
Official Description (provided by the hotel)
2 x Family Cabins: 1 room with a double bed and 1 room with 3 bunk beds. Kitchenette, Balcony. Wild life. ... more   less 
Number of rooms
15

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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