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Oaks Shores

327 - 343 Frankton Road, Queenstown 9197, New Zealand
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Oaks Shores
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556 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
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  • All months
    (556)
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    (135)
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    (116)
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    (188)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

This is a very nice place to stay with a very nice lounge and nice big rooms... The only thing that was not good is the service at the reception from this Indian lady was very rude.... Also some feedback the Wifi they give is not enough will recommend if they could make make the usage bigger.. In final conclusion... More 

Was this review helpful? Yes
Penrith, Australia
5 of 5 stars Reviewed 4 days ago NEW

Our second visit to Oak Shores at start of July, and again what an amazing stay. Our 10 nights were faultless. Thanks to Nic (GM), always makes himself known to his guests & his staff, who were went above and beyond again. See you all again next year.

Was this review helpful? Yes
Sydney, Australia
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This place has potential but staff need to be taught the meaning of customer service. The Good: Room was nicely appointed. Location was good. Nice view. Daily room service. Spacious (apart from kids' room). Quiet. The Bad: Frosty and uncaring reception staff. Incorrect booking info We booked through HGVC using our points. When we went to our room, I discovered... More 

Was this review helpful? Yes 1
Hotel M, Manager at Oaks Shores, responded to this review

Dear Katherine H, Thank you for your recent comments on Trip Advisor. Firstly let me sincerely apologise that you did not receive the usual friendly welcome from my front office team. I have looked into the reservation we had for you and the paperwork we had was for a 2 Bedroom unit, Fortunately our staff were able to rectify this... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel give minimum service, internet only 30 minute / day. Heater only 1 in living room. Most the kitchen ware is dirty, water also dirty is like no guest for lobg time. Water color black. Price is cheep but look for other option is better than stay here

Was this review helpful? Yes
Hotel M, Manager at Oaks Shores, responded to this review

Dear Pardi S, Thank you for your response on Trip Advisor. Unfortunately on the night you stayed the local council turned the water main off all day which resulted in some brown water coming through the pipes when the main was turned back on. All of our guests were advised of this on check in, notices under their door and... More 

Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We (4 adults) just came back from our wonderful stay at Oak Shores apartments. The moment we stepped into our 2 bedroom, 2 bathroom, lake view apartment, we knew we were in for a wonderful holiday! The gas fireplace is beautiful with stunning views of the Remarkables and Lake Wakatipu from the main bedroom, lounge room, dining room and kitchen.... More 

Was this review helpful? Yes
Hotel M, Manager at Oaks Shores, responded to this review

Dear Anna S, Thank you very much for your recent comments on Trip Advisor.As you stated the views from our Apartments of The Remarkables Mountain Range and Lake Wakatipu are stunning and I am pleased that you enjoyed the facilities in your apartment. I also appreciate your comments regarding the cleanliness of your apartment as our housekeeping department work extremely... More 

Brisbane, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

Overall we enjoyed our stay & wanted to express our thanks to all the staff that helped make our holiday so memorable. Beautiful, warm & inviting reception/ restaurant/ bar area with very nice staff. We enjoyed an outstanding meal there! Compliments to the chef and the 2 wait staff. Very happy in our clean, quiet, cosy warm 2 bedroom apartment... More 

Was this review helpful? Yes
Hotel M, Manager at Oaks Shores, responded to this review

Dear Idurro, Thank you very much for taking the time to comment about your recent stay at the Oaks Shores Queenstown. I am very pleased that your Courtyard Apartment was clean and cosy and that you enjoyed the facilities in your apartment. Our complimentary shuttle bus into town in the mornings and afternoon/evenings is very popular and I am delighted... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent service and the rooms were great the free shuttle bus to and from town was a real money saver...with both drivers Gary and Dave going the extra mile to help out with their friendly and informative service

Was this review helpful? Yes
Hotel M, Manager at Oaks Shores, responded to this review

Dear Les, Thank you very much for your review Of the Oaks Shores Queenstown I appreciate your feed back.As you mentioned the facilities of our apartments are very comprehensive with extensive views of the lake and mountains. We are currently in the process of refurbishing all of our apartments so really appreciate your comments and I am pleased that you... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I would like to thank the staff of Oaks Shores for a wonderful experience at these apartments. The apartments were always cleaned and well presented. A special thanks to the manager Nic who showed us to the room and gave us some great advice for the adventures in town. Another compliment to him was when we went to the snow... More 

Was this review helpful? Yes 1
Hotel M, Manager at Oaks Shores, responded to this review

Dear Dazcus68, Thank you very much for submitting your recent review on Trip advisor. I am delighted that you enjoyed your stay and I'm sure that you will agree that with all the space in our Deluxe apartments, Full kitchen, Washing machine and Dryer and Gas fireplace it is truly like a home away from home. Thank you for your... More 

Auckland, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

My son and I stayed for 3 nights in a two bedroom apartment. The view was spectacular, the apartment was exceptionally clean and tidy, well appointed and spacious. The staff were friendly and helpful. My only complaint was that we couldn't stay longer. Fantastic holiday.

Was this review helpful? Yes
Hotel M, Manager at Oaks Shores, responded to this review

Dear Chesterpacific, Thank you very much for your positive response on Trip Advisor. I am so pleased that you had a fantastic experience in our Apartments at Oaks Shores Queenstown. As you mentioned our apartments are extremely spacious and of course being situated right on the lake edge the views are superb. I am delighted that you found the staff... More 

Greater Melbourne, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for four nights in an apartment at Oaks Shores and found the accommodation great size and quality finish. The kitchen had all we required for our stay and the view of the Lake and surrounding mountains were spectacular. We thoroughly recommend staying here. We had a vehicle which was useful as it was a 10 minute drive to... More 

Was this review helpful? Yes
Hotel M, Manager at Oaks Shores, responded to this review

Dear LouTez, Thank you very much for your recent comments on Trip Advisor.As you stated the views from our Apartments of The Remarkables Mountain Range and Lake Wakatipu are stunning. I am delighted that you found your apartment spacious and comfortable for your 4 night stay.The Apartments do have a great finish as we are just in the final stages... More 

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