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All 61 Queenstown hotels

Oaks Shores

4.5 of 5 Hotel   |   327 - 343 Frankton Road, Queenstown 9197, New Zealand
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Oaks Shores
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Ranked #43 of 61 hotels in Queenstown
A recent review
5 of 5 stars reviewed 2 days ago
jrawr89 Brisbane, Australia
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426 people have reviewed this hotel

Traveler rating
    174
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the second time we have come back to Queenstown and The Oaks! Our stay in Jan this year was great and my partner wanted to experience Queenstown in the winter! Everything at the hotel was as good as last time! They have redone the reception and restaurant and let’s face it - it needed doing! But the outcome... More

Was this review helpful? Yes
Canberra, Australia
Top Contributor
56 reviews 56 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here with my wife and 3 kids (9 yrs, 6 yrs and 20 months) and booked a 2 bedroom apartment. We had a lake view room and the views were amazing. The apartment had a room with queen bed and another with 2 twins and a cot - set up for 5. However everything else in the apartment... More

Was this review helpful? Yes
Jaimee D, Manager at Oaks Shores, responded to this review

Thank you for your recent review of Oaks Shores! I am glad to hear that you enjoyed the amazing views from your apartment! Our two bedroom apartments should always be set up with 6 of everything - plates, glasses, cutlery, etc. I apologise that this was not the case during your stay. Please do let us know in future and... More

Sydney, Australia
1 review
2 of 5 stars Reviewed 1 week ago

extremely incompetent staff at check in. Allocated me wrong room TWICE. almost walked into someone else's room! waited half hour in the hall way while they sorted it out discovered that they had double charged me. once from the actual hotel oaks shores and then once from their sister hotel oaks club resort (which i never booked or stayed in).... More

Was this review helpful? Yes
Jaimee D, Manager at Oaks Shores, responded to this review

Thank you for your recent review of Oaks Shores! I am sorry to hear about the two incidents you have mentioned in your review. I am aware that our front office accidently charged your credit card and on realising their mistake, refunded the card at a later stage. I do apologise for this and I can assure you that this... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had actually booked into the Mantra Marina but were "upgraded" to this sister apartment. 3 double bedrooms for a family of 4 - 2 adults and a 16 year old and 15 year old boys. Fantastic size of apartment with gas log fire,central heating and underfloor heating. Fantastic lake and mountain views. Easy 25 minute walk into town via... More

Was this review helpful? Yes
Jaimee D, Manager at Oaks Shores, responded to this review

Kia Ora and thank you for your recent review of Oaks Shores! I am so pleased that you enjoyed the space and features of your apartment! They really do provide everything you need during your stay! It is great to hear that you enjoyed the magnificent views offered at Oaks Shores and made use of the free shuttle service! I... More

Darwin
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Overall hotel was nice Had to pay $85 for 7 days of Wifi if you didnt want the free sporadic wifi turn on and off when it suited Car parking was lacking making cars park allover the place Hotel in good location with a short 30 minute walk into queenstown or 3km

Was this review helpful? Yes
Jaimee D, Manager at Oaks Shores, responded to this review

Kia Ora and thank you for your recent review of Oaks Shores! It is great to hear that you enjoyed your stay at Oaks Shores overall and liked the location of the property! It certainly is in a handy location, especially with our free shuttle service operating from 9am - 11am and 4pm - 9pm! Unfortunately, at peak times of... More

Brisbane, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My family stayed at this resort recently it has the most beautiful view but the overall service was disappointing . The cleanjng staff were struggling throughout the day that by the time they came to service our room we felt sorry for them so only took towels. Other days when the room was attended too it was well below our... More

Was this review helpful? Yes 2
Jaimee D, Manager at Oaks Shores, responded to this review

Kia Ora and thank you for your recent review of Oaks Shores! I am so pleased that you enjoyed the views from you room! I am sorry to hear your feedback in relation to the customer service and room servicing you received during your stay. This is not the standard service we provide to our valued guests. I would welcome... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Just returned from a week at this hotel. I overlooked the room being located outside a door leading onto the carpark so got woken up by other guests as they left noisily, the slack cleaning, the so called shuttle bus service to queens town which was limited to a few hours on the hour in the morning and evening and... More

Was this review helpful? Yes 1
Jaimee D, Manager at Oaks Shores, responded to this review

Thank you for your recent review of Oaks Shores! I am glad to hear that you enjoyed the views that the apartments offer! I am sorry to hear you had so many issues in relation to customer service. This is not the standard service we provide to our valued guests. I apologise that your drinks were not returned to you... More

2 reviews
4 of 5 stars Reviewed 1 week ago

Perfect for family of 5. Great views and easy living after a day's skiing. We stayed for 5 nights and used the fully equiped kitchen most days for breakfast and dinner. A very short drive from town. Main negative was the bedrooms were too hot at night. Eventually discovered the underfloor heating control. Wifi is only for 30 mins per... More

Was this review helpful? Yes
Jaimee D, Manager at Oaks Shores, responded to this review

Kia Ora and thank you for your recent review of Oaks Shores! I am glad to hear that you enjoyed the location of our property and found it to be perfect for your family! All of our apartments do offer underfloor heating in the cool winter conditions which can be adjusted manually for each room. I apologise for the limited... More

Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here this past week and was very impressed with the views. However it seems the room we were staying in had paper thin walls. Could here all conversations and the tv. Very annoying when you have to get up early in the morning.

Was this review helpful? Yes
Jaimee D, Manager at Oaks Shores, responded to this review

Kia Ora and thank you for your recent review of Oaks Shores! I am glad to hear that you enjoyed the amazing uninterrupted views from our apartments during your stay! Unfortunately the majority of our apartments are interconnecting to allow for flexibility in guest bookings. If there is ever any excess noise coming from an apartment please let our 24... More

Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a beautiful view of the lake! Clean room, comfortable bed, and the heated bathroom floors was a plus in the NZ winter. I only wish breakfast was complementary. At $19pp we chose to buy groceries and make our own breakfast instead. No problem with in-room toaster, fridge and water heater. We did have on a fantastic dinner at... More

Was this review helpful? Yes
Jaimee D, Front Office Manager at Oaks Shores, responded to this review

Kia Ora and thank you for your recent review of Oaks Club! I am so pleased to hear that your stay was fantastic and you enjoyed the views and spa on the balcony of your apartment. Those room types really are something special! I am glad that the staff made you feel welcome and will pass your feedback onto our... More

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Additional Information about Oaks Shores

Address: 327 - 343 Frankton Road, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Shores 4.5*
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Also Known As:
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style
#39 Luxury Hotel in Queenstown
Hotel Class
Official Description (provided by the hotel)
Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more   less 
Number of rooms
130

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