A great hotel in a beautiful place. Staff were excellent, quite varied international backgrounds, but all well drilled in Sofitel service approach. Stayed on the Club Floor - quiet and great rooms and extras. Location within the town is very central but still relaxing. A super break!

I am an American who loves 5 start hotels. This location is perfect 1 block off the busy street. the atmosphere was very french European...which I love. The rooms were also very well appointed. The bathrooms even had heated floors.

Overall a very good hotel. Major issue however is that they like all other Accor properties do not offer free WiFi. This is seriously annoying at any hotel let alone one that claims to be 5 star. Next time we will choose the only other 5 star in Queenstown even though it is less well located. We had the same... More

My boyfriend and I spent a weekend at the Sofitel in Queenstown in mid May. I'd done some research on where to stay and was very satisfied with the Sofitel. The rooms are great and just don't seem like normal hotel rooms. Some how their configuration makes them seem a bit more spacious and lighter. Great bathrooms and other nice... More

This is a truly a wonderful hotel in a wonderful location in central Queenstown.The staff are just great always going above and beyond with fantastic service,the rooms are very impressive,as is the lobby,bar and restaurant,where the food and service just the best.You can tell that the management of this hotel are true professionals!!

My stay at the Sofitel in Queenstown was fabulous. From the minute I arrived I felt 'looked after' and nothing was too much trouble. The room was luxurious with one of the best beds I have ever slept in. The breakfast was varied, delicious with great coffee and the staff very helpful. I cannot recommend this hotel highly enough. Due... More

Very luxurious with a double sized spa bath and expensive toiletries. Valet parking was easy and affordable at $20/day. Hotel is well located in central Queenstown with a short walk across the road to shops and restaurants. Attached day spa is very nice. Avoided breakfast here due to reviews of cost/quality on Tripadvisor so can't comment on this. Hotel highly... More

I booked this hotel because of tripadvisor reviews and I was looking forward to my experience with great anticipation; I was quite frankly shocked and disappointed with the experience. I was there with my partner on the 15th/16th May. We checked in a little early at just before 1 pm and was told the room was not ready and check-in... More

As always we had very high expectations when staying at the Sofitel and they are almost always met, this was no exception. We had a lovely stay with large, fully equipped rooms, impeccable and friendly service and a great location. My own small gripe, though never experienced at other Sofitel's, was our second day of stay cleaning service was really... More