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Sofitel Queenstown Hotel & Spa

5.0 of 5 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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Sofitel Queenstown Hotel & Spa
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Sofitel Queenstown Hotel & Spa
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882 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Saint Paul, Minnesota
Top Contributor
86 reviews 86 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed yesterday NEW

Location. Location. Location. This hotel could not be in a better location. Close to all the bars, restaurants, gondola, everything! However, there are certainly some down sides. They charge 30/night for parking but there is a public lot right next door that you can use for a lot less. Wifi seemed free everywhere in NZ including many places on the... More 

Was this review helpful? Yes
Los Angeles, California
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I visited a few cities in New Zealand and Australia and this was our favorite. It was everything I wanted in a hotel... Location, size, quality, style, service, and price. Location was central, we could walk to everything. Room size was perfect. Had everything you needed, plus a balcony with a view. Bathrooms were beautiful. Bath tub... More 

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour chetlazner, Thank you for taking the time to share your Sofitel experience, we are truly delighted that you had a wonderful stay with us. It's a pleasure to read that you enjoyed your room facilities, the service provided by our Ambassadors and that our central location helped you to experience the many wonders that Queenstown has to offer. We... More 

Belfast, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We found the sofitel a really enjoyable experience, the room itself was great, lovely bath and shower and super comfortable beds. Very high quality. We found the service to be good although the lobby left us feeling a little cold, didnt really have the welcome we had found in other hotels across New Zealand. Overall it was an enjoyable experience.... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Patrick M, Thank you for taking the time to share your Sofitel experience. We are delighted that you enjoyed your stay with us and that you found our central location convenient and your room comfortable. We appreciate your feedback about the lobby area. We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa. Kindest Regards, Nicolas... More 

Country NSW
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love staying at the Sofitel and Queenstown certainly didn't disappoint. The location is wonderful and convenient, staff provide excellent customer service at all times in all areas. The rooms are divine and the spa bath with TV really made us feel spoiled. Daily turndown service, welcome chocolates and all the extras made our two night stay very special. I... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour LouiseS220, Thank you for taking the time to share you Sofitel experience. We are thrilled that you enjoyed your stay with us and you felt so special during your stay. We appreciate your comments about our central location, the service of our ambassadors, the room facilities and specially our LeSpa. We look forward to welcoming you back in the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We loved everything about our stay except that we only had 1 night. What an absolute pleasure. Our room was 100% amazing, double spa, double shower heads. The staff were friendly & always ready to help. Breakfast at The Left Bank was divine, in fact probably my favourite part of the stay. I love the central location, just a walk... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour K_churcher, Thank you for taking the time to share your recent experience at the Sofitel Queenstown Hotel & Spa. We are pleased that you enjoyed your stay with us, our room facilities, the service of our ambassadors and specially breakfast at our Left Bank Cafe. We look forward to welcoming you back to the Sofitel Queenstown Hotel & Spa... More 

Auckland Central, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Not all Sofitel's are the same. This one has the feel of a boutique hotel rather than a chain. The staff all have a courteous manner and provide excellent service. I regularly use this hotel and the standards are consistent. The rooms are immaculate with high quality toiletries. And of course there is a spa to be pampered after a... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Wayne_Auckland, Thank you for taking the time to share you Sofitel experience. We are pleased that you enjoyed your stay with us, our central location, the service of our ambassadors and specially breakfast at our Left Bank Cafe. It is always a pleasure to receive wonderful comments about our Ambassadors, in this particular case Bryan. We look forward to... More 

Mumbai (Bombay), India
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Probably the best location in queenstown. Rooms were nice and spacious. Our room had a good view of the town. The complementary turkish hammam / steam daily was good. The best part was the extremely friendly staff. We personally interacted with many of them. Especially few of the staff members from Philippines (don't recollect the names) were very courteous and... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour hrsh505, Thank you for taking the time to share your feedback from your stay at Sofitel Queenstown Hotel & Spa. We are delighted that you enjoyed your stay and the service provided by our Ambassadors. We are pleased that our central location was beneficial to you and that you were able to experience the many wonders that Queenstown has... More 

Princeton, New Jersey
Top Contributor
56 reviews 56 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night here, but it was memorable and as nice a place as we stayed during our entire two weeks in New Zealand. Our room was beautifully appointed, clean and comfortable. The staff bent over backwards to be accommodating and offer assistance. They truly seemed to take an interest in us as individuals. The breakfast offerings were... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

GSM1111, Thank you for your candid review about our hotel. We are delighted that you had a wonderful experience during your stay with us and that you enjoyed the comfort of our rooms and our central location. Our Ambassadors are committed to our guests during their stay and approach our service in a very tailored and boutique manner. We therefore... More 

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Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
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Also Known As:
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Queenstown Sofitel
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Queenstown
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#3 Family Hotel in Queenstown
#7 Romantic Hotel in Queenstown
#7 Luxury Hotel in Queenstown

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