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Sofitel Queenstown Hotel & Spa

Travelers' Choice award winner
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8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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1 room 1 guest
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Sofitel Queenstown Hotel & Spa
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1,050 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Brisbane, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We can not express how much our greeting and introduction to the hotel made us feel special and very welcome. Our room was luxurious and all we dreamed it would be. Thank you for perhaps the most memorable stay ever. The whole experience will stay with us forever.

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonsoir Happytwo_11, Thank you for taking the time to share your recent Sofitel experience. It is great to read how special you felt from arrival to departure in our hotel. There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations and also building memories. For all our Ambassadors your candid... More 

NYC
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nice property with an older grande dame feel to it. Its location was very convenient and staff friendly. The heated bathroom floors are a nice touch. Slept well on a comfortable mattress. The rooms are average sized with an older Ritz carlton decor feel to it.

Was this review helpful? Yes
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Karis L, Thank you very much for your candid review about the Sofitel Queenstown Hotel & Spa. Queenstown is truly at your doorstep with our central location and it's great to read that this allowed you to explore the local shops and its many attractions. We look forward to welcoming you back to in the near future. Kindest Regards,... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Fantastic service. Check-in service was very smooth. Staff were great. Room was lovely and comfortable. Excellent level of cleanliness in the room. A great premium hotel to stay at if you're looking for something extra. Close to town and easy to get around Queenstown.

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour TravelBug0987, On behalf of the Sofitel Team would like to thank you for your beautiful words in relation to your recent stay and about the fantastic service received from our Ambassadors. It's a wonderful feeling to read that you enjoy every aspect of our hotel, specially the comfort of your room and bathroom. We hope that we will have... More 

Mackay, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week with my wife, I would say nice hotel but wouldn't say exceptional hotel. Staff were friendly enough, room had a funny smell, our room was placed right next to lift even though my profile as a member to Accor says room preference away from elevator. Staff were really friendly. Hotel centrally located.

Was this review helpful? Yes
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour smoot101, We appreciate you taking the time to share your recent Sofitel experience and thank you for highlighting the friendliness of our Ambassadors. Nevertheless we also noted that unfortunately we did not manage to meet all of your expectations you had towards our property. Be assured that we take your comments very seriously and appreciate your constructive feedback. Can... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I feel that a hotel should be an experience where everything from service to amenities stands out especially from others - the Sofitel does. The service is marvelous from entry to helpful tips when they escort you to your room. Through to an amazing shower, bath and bed combo - too many times I've been to a hotel and felt... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Harry H, Thank you very much for having stayed (once again) with us and for taking the time to share you lovely comments about your recent experience at the Sofitel Queenstown Hotel & Spa. I was delighted to learn that you had a fabulous experience due to the service received from our Ambassadors and the room amenities. I hope... More 

Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Sofitel's branding slogan of "magnifique" is truly represented at this 5 star hotel. The staff are excellent in all customer interactions and their services cannot be faulted during my 4 days of indulgence in their luxurious comfort. Complimentary upgrade to a suite and evening drinks and canapés were on offer for my level of membership in the Accor loyalty program... More 

Was this review helpful? Yes
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Surryguy, Thank you very much for your candid review about your recent Sofitel experience. We read your wonderful review with a great sense of pride and satisfaction knowing that you had a "magnifique" experience. We value your honest feedback about the noise disturbance. It allows us to improve our service. Rest assured that myself and the management team have... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my friend stayed here for our mini holiday, the room and toilet are very fancy modern and looks very clean, met very friendly staff. Easy access to everything. We will definitely stay here again when we get back in Queenstown. We got what we paid for, worth it. I would recommend this hote to my family and friends.

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour aekahime, Many thanks for your kind words following your recent visit to the Sofitel Queenstown Hotel & Spa. We appreciate your high recommendation to the TripAdvisor community. We're pleased to read that you found our staff very friendly and that you enjoyed the comfort of our rooms. We hope to have the pleasure of welcoming you back on your... More 

Brisbane, Queensland, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Central Queenstown location Quality service as we have come to expect from Sofitel Unexpected $40 charge for valet parking (no alternative) but lots of additional inclusions as Executive floor eg champagne breakfast and evening drinks and tapas. Ideally located for walking into centre. Couple of recommendations music in Exec lounge repetitive and sounded like speakers blown plus choice of tapas... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Elizabeth C, Thank you very much for having stayed with us and for taking the time to share you candid comments about your recent experience at the Sofitel Queenstown Hotel & Spa. It was a pleasure to read that you enjoyed the benefits of our Executive Package and the service received from our Ambassadors. I've shared your comments about... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is 5 star all of the way with gentle country charm. The rooms are beautifully appointed and the staff are genuine and friendly. Situated in the heart of it all with lots of ski busses and stuff across the road. This place is built on service and nothing is a problem. Amazing.

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Aschleigh P, We are so pleased to read that you had such an amazing experience and that you enjoyed your stay with us. Recognition is very important to us and we are thrilled to read that our Ambassadors exceeded your expectations providing the genuine and friendly service that we pride ourselves on. We look forward to welcoming you back... More 

Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the second year in a row we have stayed at the Sofitel Queenstown. Out of all the places in the world we could have gone to we chose to come back to Queenstown. This time we stayed for 7 days. The hotel was the highlight, they take care of you, the rooms are so clean & spacious! The... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour MandyRai, Thank you for sharing your lovely feedback about your recent experience at the Sofitel Queenstown Hotel & Spa. We appreciate your candid comments about our Ambassadors. We've been privileged with our convenient location. Being in the heart of Queenstown allows all our guests to enjoy this beautiful town, its many attractions and its world class gastronomy. We are... More 

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