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Sofitel Queenstown Hotel & Spa

Travelers' Choice award winner
8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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Sofitel Queenstown Hotel & Spa
Sofitel Queenstown Hotel & Spa
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1,151 Reviews from our TripAdvisor Community

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The Villages, Florida
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in this rather luxurious hotel right in the heart of Queenstown - restaurant is a French steakhouse that was overrated but still good and breakfast was hearty - internet was included but had difficulties - excellent service from the concierge arranging tours, trips etc.

Helpful?
Thank PapaHorse01
Cincinnati, Ohio
Level Contributor
22 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Comparable service to other 5 star hotels we've stayed at. Staff is friendly. Morning and evening maid service would come back if we were busy. Location is perfect for exploring town on foot. Our room was top floor with mountain/city views. We had two balconies and a jacuzy. Nexpresso machine, New LG 52'' ish TV. We booked the package that... More 

Helpful?
Thank TTBoy18
Los Angeles, United States
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great spa treatment as well as wonderful hotel. It is walking distance for all the shopping and eating in Queenstown. Also very close to walk to Kiwi bird sanctuary and gondola up the mountain. At top of gondola there is every activity available. I particularly liked the luge track and paragliding. Didn't eat in hotel except for one buffet breakfast.... More 

Helpful?
Thank Madge W
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Madge W, We appreciate you taking the time to share your recent Sofitel experience. I am very pleased to know you indulged in a treatment at our LeSpa. Queenstown is truly at your doorstep with our central location and it's great to read that this allowed you to explore the local shops and the many attractions Queenstown has to... More 

Brisbane, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I cannot say anything bad about this hotel. Had an amazing four nights there in luxury. Great staff Nd service. Amazing beautiful rooms or absolute comfort and elegance. The ost comfortable beds and bathroom amenities are Hermes.fantastic location to everything.

Helpful?
Thank Cherrylf55
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Cherrylf55, Thank you very much for taking the time to share your experience during your stay with us. It is always a pleasure to read that you enjoyed our luxurious rooms and amenities and that our Ambassadors helped make your stay extraordinary. We hope to have the opportunity to welcome you again in the near future. Sincerely, Vincent Macquet... More 

Brisbane, Australia
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed 4 nights in this property. Firstly the hardware-We booked a suite as it was all that was available. Theses suits are worth the money; they are much larger than a usual suite. Feels more like an apartment. The rest of the property is well maintained and in a great location relative to town. It is a small hotel(80 rooms... More 

Helpful?
Thank Brischief1
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Brieschief1, On behalf of the Sofitel Team would like to thank you for your kind words in relation to your recent stay and about the fantastic service received from our Ambassadors. It's a wonderful feeling to read that you enjoy every aspect of our hotel, from the food to the comfort of your room and the assistance from our... More 

Sydney, Australia
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had the opportunity to spend four nights at this establishment and we were very impressed with the whole experience. The staff were outstanding and were ever attentive and friendly and very responsive to our requirements. From the moment we arrived to the time we departed the service was immaculate. The room exceeded our expectations, it was large and with... More 

Helpful?
Thank jc222
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Jc222, Many thanks for your lovely words following your recent visit to the Sofitel Queenstown Hotel & Spa. Recognition is very important to us and we are thrilled to read that our Ambassadors exceeded your expectations from arrival to departure in our hotel. I'm pleased to read that you enjoyed the stunning views from your room and that our... More 

London, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed three nights in Queenstown after 2.5 weeks on the road in a variety of 'local' accommodation, travelling the east coast from north to south, and it was a total delight to 'come home' to Sofitel. On one of the busiest weekends of the year the oasis of calm that the hotel and its staff offered us was beyond... More 

Helpful?
Thank janddp29
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Dear Janddp29, Thank you for taking the time to share your comments about your recent stay at Sofitel Queenstown. It truly is a pleasure to read about your Magnifique experience during your time with us. We have shared your comments with Julie and Dominic; there is nothing more motivating for us than receiving feedback like yours to continue providing services... More 

Saint Elmo, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed 2 days in Queenstown.. City sightseeing and the best was a boat ride on the SPIRIT of the Queens across the water to Mt Nicholas! A MUST! GEOFF and the Captain and friends from the boat were awesome. The captain even saw us after debarking in town later and stopped to see if we enjoyed the trip and... More 

Helpful?
Thank gbart1993
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Gbart1993, Thank you for taking the time to share your experience during your visit to Sofitel Queenstown. I am very happy to read that you had such a wonderful time enjoying what beautiful Queenstown has to offer. We hope to welcome you back in the near future. Sincerely, Vincent Macquet General Manager More 

Scarborough, New York
Level Contributor
219 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 1 week ago

We had been on a hiking trip for the past ten days and it was nice to get back to civilization and stay at a truly five star hotel. The rooms were large and nicely equipped with all the right amenities. Hotel is in the heart of down town and within easy walking distance of shops, restaurants, the lakefront and... More 

Helpful?
Thank mazzillp
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Mazzillp, Thank you for taking the time to share your experience during your recent stay at Sofitel Queenstown Hotel & Spa. I am delighted to read that you enjoyed our luxury amenities in the room after your hiking adventure and that our central location helped you to enjoy the many attractions that Queenstown has to offer. We hope your... More 

Cambridge, Ontario
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago

All the staff were very helpful and pleasant to deal with. Our room was nicely appointed with all the amenities you would expect at a Sofitel property. If in Queenston this hotel should make your short list for sure.

Helpful?
Thank John W
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour John W, Thank you very much for your kind review about the Sofitel Queenstown Hotel & Spa. We are delighted to know you enjoyed your time with us. Our luxurious amenities in the rooms make for a lovely pamper for a day in Queenstown. We look forward to welcoming you back in the near future. Sincerely, Vincent Macquet General... More 

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