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Sofitel Queenstown Hotel & Spa

5.0 of 5 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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Sofitel Queenstown Hotel & Spa
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Sofitel Queenstown Hotel & Spa
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919 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for three nights in a suite and it was perfect. The hotel is in a great spot, just a short walk to town and we had views of the lake from our room. The bed and pillows were comfortable and the bathroom clean and spacious. The staff were very welcoming and Nicholas, the concierge, in particular was... More 

Was this review helpful? Yes 3
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour KarenP057, Thank you for your candid review about our hotel. We are delighted that you had a wonderful experience during your stay with us and that you enjoyed the comfort of our rooms, specially our signature Sofitel MyBed. We are pleased to read that our central location allowed you to walk around Queenstown with ease and helped you to... More 

Stratham, NH
Top Contributor
96 reviews 96 reviews
59 hotel reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed only 1 night at the Sofitel and we wished we had stayed longer. The concierge was very helpful in providing information before our arrival. The entire staff was friendly and informative and provided excellent service. We stayed in a beautiful prestige suite that had a huge living room, bedroom and large bathroom with a walk-in... More 

Was this review helpful? Yes 3
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour TAHES, We are delighted that you had a wonderful experience during your stay with us and that you enjoyed the comfort of our Prestige Suite, specially the rainforest shower, and our central location. Thank you also for your lovely comments about the service received from our Ambassadors. We look forward to welcoming you back to the Sofitel Queenstown Hotel... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, within a block or two of all the shops and restaurants. Try Wild Ginger for excellent Chinese food. Ask for David and tell him the Wilsons sent you. We had dinner there twice even though we were only in town for three nights. Skip the Ferburger unless you call in an order to go. Lines start about 8:00... More 

Was this review helpful? Yes 3
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Dadowilson, Thank you for your candid review about our hotel. We are pleased to read that our central location allowed you to walk around Queenstown with ease and helped you to explore the many wonders it has to offer, specially the amazing gastronomy. We look forward to welcoming you back on your next visit to Queenstown. Kindest Regards, Nicolas... More 

Farmington, New Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I just spent the last 4 days at the Queenstown Sofitel after spending 6 nights at Viaduct Harbor Sofitel in Auckland. Both facilities are top notch. The Viaduct Harbor property has more of a modern feel to it where the Queenstown property has more of a classic french vibe. The staff at the Queenstown Sofitel are exceptional.... More 

Was this review helpful? Yes 5
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Megan S, Thank you for taking the time to share your recent Sofitel experience. We are delighted you enjoyed your stay and that we were able to assist you in different occasions. It is always a pleasure to receive such wonderful comments about our Ambassadors, in this particular case Jamie. We appreciate your comment which is a true testament... More 

Christchurch, New Zealand
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We took a well deserved break and booked an executive package at the Sofitel as well as a hot stone massage. Talk about live the dream starting each day with a beautiful complimentary breakfast then enjoying everything that Queenstown has to offer before going back to the executive lounge for complimentary drinks each evening. Sofitel is very central so didn't... More 

Was this review helpful? Yes 3
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour 29Colin_, Thank you for taking the time to share your experience from your stay at Sofitel Queenstown Hotel & Spa. We are thrilled to read that we exceeded your expectations and that you enjoyed breakfast our Left Bank Cafe and the drinks at our Executive Lounge. We believe that the benefits of our Executive Program are the perfect way... More 

Hong Kong, China
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
268 helpful votes 268 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I both spent more than 200 nights last year in hotels, but I have to say- We were both unexpectedly blown away by how awesome Sofitel Queenstown is. This hotel is beautifully located in the heart of Queenstown and the Penthouse No. 5 was AMAZING! 2 Living rooms, fire place, outdoor hot tub with a great view,... More 

Was this review helpful? Yes 4
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Sherman0714, Thank you for sharing your feedback on your experience at Sofitel Queenstown Hotel & Spa. We are pleased to read that you found the Penthouse No. 5 well presented, comfortable and amazing, and that our central location helped you to enjoy the gastronomy and the many activities Queenstown has to offer. Your candid comment about the service provided... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was one of the most amazing hotel experiences that we have had. From the moment we walked in the door we were wonderfully greeted, shown to our room and explained the features of our room. The room itself was nothing short of spectacular with amazing bed, spa and even a TV in the Spa. I cannot speak highly enough... More 

Was this review helpful? Yes 4
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Joshua P, We are delighted that you had a wonderful experience during your stay with us and that you enjoyed the comfort of our rooms and our signature Sofitel MyBed. Thank you for your lovely comments about the service received from our Ambassadors, in this particular case Katherina. We appreciate your comment which is a true testament to the... More 

Top Contributor
87 reviews 87 reviews
32 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

...unless you are in Eichardts (the best in queenstown), the sofitel is probably the best for location and service and quiet and easy stay. there is nothing to complain about. it's a sofitel, so you could be anywhere in the world once you are inside your room, but that's kinda reassuring and comforting :) we love the spa. fantastic. breakfast... More 

Was this review helpful? Yes
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour lauradavidgrace, Thank you for your candid review about our hotel. We are pleased to read that our central location allowed you to walk around Queenstown with ease and helped you to explore the many wonders it has to offer. We are delighted that you had a wonderful experience during your stay with us and that you enjoyed the comfort... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked myself in this hotel so I could get se sleep after a 3 day hike. The staff who checked me In was well aware that I was exhausted. They put me in a room right next to the main road so getting sleep was out of the question. You walk in the room and they have all this... More 

Was this review helpful? Yes 4
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Nitin C, First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Sofitel Queenstown Hotel & Spa. I would like to assure you that we constantly strive to achieve only the highest level of quality and service and I truly regret that we fell... More 

St. Petersburg, Florida
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room Quality: The room was clean and comfortable. On the Luxury scale I would give it an 8 out of 10. Large comfy bed and a pillow menu. We paid extra for a larger room so we could accommodate a roll-away for our two year old. I would not recommend a smaller room for any party larger than 2. Bathroom:... More 

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Chelsea B, Thank you very much for your candid review about the hotel. Queenstown is truly at your doorstep with our central location and we are pleased that this helped you to explore this beautiful town and its attractions. Our Ambassadors are committed to our guests during their stay and approach our service in a very tailored and boutique... More 

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Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
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Also Known As:
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#1 Ski-In / Ski-Out Hotel in Queenstown
#1 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
#8 Luxury Hotel in Queenstown

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