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Sofitel Queenstown Hotel & Spa

5.0 of 5 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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Sofitel Queenstown Hotel & Spa
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Sofitel Queenstown Hotel & Spa
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900 reviews from our community

Traveler rating
    650
    168
    50
    23
    9
See reviews for
130
567
28
33
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fairfax County, Virginia, United States
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

One of the nicest hotels in Queenstown with great staff and location. Upon arrival, the concierge Nicholas made us feel welcome and gave us a complete rundown of the hotel. Our 2 rooms were nice, one was regular and the other was a suite. The suite gave us access to a wine and appetizer from 5-7, with wine, cheese, and... More 

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Santa Monica, California
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed two nights here, separated by a 5 day venture on the Milford track. The first night was excellent, with attentive service by the staff. The view of the lake from the room was lovely. The room was well-appointed, and the breakfast buffet was quite complete and nicely presented. The only problem was that on our second night stay... More 

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Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We actually stayed in this hotel approximately one year ago, but I think it is still worth reviewing it now. Our stay was really pleasant. The Sofitel has beautiful decor and feels luxurious as soon as you walk into the lobby. Our room was very nice with a large bathroom. We were visiting in the Summer just for a few... More 

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NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour NH201413, Thank you for sharing your feedback on your experience at Sofitel Queenstown Hotel & Spa. We are thrilled that after a year you still remember your stay at our hotel. It means that we had the opportunity to create unforgettable memories for you and this is really significant for us. We are pleased that you had a comfortable... More 

Top Contributor
90 reviews 90 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night while on a short trip to Queenstown. The moment walking in the beautiful old doors I felt almost transported back to France. The decor of the lobby is very eccentric yet elegant, and the check in staff incredibly welcoming. We didn't worry about our luggage as someone took our bags for us. The room,... More 

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NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Ainsley D, Thank you for taking the time to share your recent Sofitel experience. We are truly delighted that you had an unforgettable stay with us. It's a pleasure to read that you enjoyed our French decor, the service provided by our Ambassadors and your room facilities (specially our new Nespresso Coffee machines). We hope to have the pleasure... More 

auckland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel with excellent, friendly service. Big comfy beds and double spa baths. Very high quality amenities. One of the key benefits Sofitel has over some other high end hotels in Queenstoen is its central location, short walking distance to everything in town. Many others require a decent walk, shuttles or taxis. Not cheap but I highly recommend staying here.

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour philleasfog1, Thank you for taking the time to share your experience from your stay at Sofitel Queenstown Hotel & Spa. We are pleased to read that you enjoyed the Sofitel My Bed as well as the double spa bath in your room. Queenstown is truly at your doorstep with our central location and we are pleased that this helped... More 

Sydney
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment we walked into Queenstown's Sofitel to the moment we (reluctantly) left three days later we were treated to exemplary, and most importantly super-friendly service. As loyal Accor guests we were treated to an upgrade to a suite which was enormous and hugely comfortable. Our package also included breakfast each morning in the charming French cafe, and also... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour James M, Thank you for sharing your feedback on your recent Sofitel experience. We are truly delighted that you have had a wonderful stay with us and that our central location allowed you to explore the many wonders that Queenstown has to offer. We are thrilled that you've had an amazing time in our hotel and that our Ambassadors... More 

Kentfield, California
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was an extremely plush hotel in a very fun locale. The Queesntown Sofitel was artistically decorated and the staff was friendly, professional, and eager to please. The room and bathroom were very nice. There was a large business center with computers and printers. The breakfast and service was EXTREMELY good. The hotel was nicely situated - walk to everything... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Christina V, Thank you for taking the time to share your experience from your stay at Sofitel Queenstown Hotel & Spa. We are thrilled that you received memorable service from our Ambassadors, that you enjoyed breakfast at our Left Bank Cafe and that our central location allowed you to explore the beautiful Queenstown. We look forward to welcoming you... More 

Grindelwald, Switzerland
Top Contributor
51 reviews 51 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our three weeks motorbike holiday through New Zealand we had planned with the assistance Tripadviser. We picked our daily distances what we wanted to drive and choose a place to sleep or a restaurant via the reviews of Tripadviser. The fifth night on the South Island we had chosen Sofitel in Queenstown. Because all B & B s were fully... More 

Was this review helpful? Yes
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour LaurensV592, Thank you for sharing feedback on your recent stay at Sofitel Queenstown Hotel & Spa. I am sincerely sorry to read that you didn't fully enjoy your stay in our hotel. There are many differences between a B&B and a hotel. Despite being members of the Sofitel Hotels, our Ambassadors are committed to our guests during their stay... More 

Auckland Region, New Zealand
Top Contributor
81 reviews 81 reviews
54 hotel reviews
223 helpful votes 223 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here after a trek (the Hump Trail) and wanted a little comfort. Check in was easy with parking either valet or nearby available. Rooms were wonderful, hall ways a little tied. The high point was the breakfast setting and a wide array of food. Just a very French Provincial flavour which was a pleasant surprise. Easy stroll into... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour RICHSHAR, Thank you for taking the time to share your recent Sofitel experience. We are pleased that you enjoyed your stay with us, our central location and specially breakfast at our Left Bank Cafe. We look forward to welcoming you back on your next visit to Queenstown. Kindest Regards, Nicolas Souto Guest Relations Manager More 

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Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
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Also Known As:
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#1 Ski-In / Ski-Out Hotel in Queenstown
#2 Business Hotel in Queenstown
#3 Family Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#7 Luxury Hotel in Queenstown

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