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Sofitel Queenstown Hotel & Spa

Travelers' Choice award winner
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8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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Sofitel Queenstown Hotel & Spa
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Sofitel Queenstown Hotel & Spa
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978 reviews from our community

Traveler rating
    703
    188
    54
    23
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Top Contributor
149 reviews 149 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel has a great location and is easy walking distance to the lake and around town. We were planning to do lots of activities on Bob's Peak, so it was just a short hike up the hill to reach the gondola. This hotel is very welcoming as soon as you arrive. As all Sofitel hotels - they incorporate a... More 

Was this review helpful? Yes 1
Top Contributor
97 reviews 97 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is very welcoming as soon as you step out of the taxi. All the staff throughout our stay were very polite and helpful. The rooms are luxurious with extremely comfortable beds and is spotlessly clean. Bathroom is large with a deep spa bath with TV over the bath, great after a long day walking!! Bathroom well stocked. Turn... More 

Was this review helpful? Yes 1
Buff Point. NSW Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have just returned from 5 nights in this beautiful hotel. Was blown away with the wonderful service delivered by all of the staff from the team at check in, the porters and housekeeping. Have been fortunate to stay in many beautiful hotels around the world but the excellent level of service offered by this team went over and above my... More 

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Heather M, Thank you so much for your lovely review. We are delighted that you enjoyed the Sofitel Queenstown Hotel & Spa. I will proudly share your kind comments with our amazing Ambassadors who genuinely care about the well-being of our valued guests. We all take pride in looking after every guest and it gives us a great sense... More 

Senior Contributor
34 reviews 34 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Sorry for the delay in writing this review of our stay three weeks ago. Just got back home to New Mexico. Of all the places we stayed in New Zealand and Australia the staff at the Queenstown Sofitel is number one in our hearts. Yes, the hotel is lovely, its location ideal but what makes your stay is the helpfulness... More 

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Chris H, Thank you so much for your lovely review. It is very rewarding and encouraging to receive such positive feedback. Please be assured that we will proudly share your kind compliments with our entire team. Because recognition is very important to us, we are thrilled to read that our Ambassadors exceeded your expectations providing the personalized service that... More 

Toronto
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at Sofitel for a couple of nights and we were very pleased with the hotel overall. We booked a luxury room and stayed on the top floor which had great views of the city. Highly recommend luxury room as it includes breakfast and cocktail hour from 5-7 which included a wide variety of wines and appetizers. Overall a great... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour BLAB55, Thank you for taking the time to share your experience from your stay at Sofitel Queenstown Hotel & Spa. We are thrilled to read that you had a pleasant stay with us. It's a great to read that you had the opportunity to enjoy the benefits of our Executive package including breakfast at our Left Bank Cafe and... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place wasn't my first choice in Queenstown, but will be if I go back. Very well priced for the physical offering, and everyone on the front desk staff was particularly attentive to all of my needs. I arrived hours before check in time, and they made it work. I'd read tripadvisor reviews on which rooms to avoid, and they... More 

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Rett W, We are honored to read such high praise in relation to your recent visit to the Sofitel Queenstown Hotel & Spa. Please be assured that your kind compliments will be shared with our team. If anything, we are encouraged to keep raising the bar to ensure that we maintain and improve the personalized service provided to all... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

One of the nicest hotels I've ever stayed in, anywhere. The staff is very hospitable and we didn't want to leave our room it was so nice. Only place I could see myself staying if I go back. Right in the center of town and maybe a block from the best restaurants.

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Espfactor1, Thank you for the lovely review.. We are truly delighted to read your wonderful comments following your recent visit to Sofitel Queenstown Hotel & Spa. We are especially happy to know that our central location helped you to explore and enjoy the first class local gastronomy. We look forward to welcoming you back on your next visit to... More 

Haldwani, India
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel is Fabulous. Has very comfortable rooms! The Hotel is centrally located. The Market is just walking distance from the Hotel! The staff is very courteous. We had a wonderful stay of 3 nights. Thanks to this Hotel! Go for this Hotel!

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Nuravamrev, Thank you for taking the time to share your experience from your stay at Sofitel Queenstown Hotel & Spa. We are pleased that you enjoyed your stay and specially our central location. It's a pleasure to read that this helped you to explore this beautiful town and its many attractions. I hope that we will have the privilege... More 

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