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Sofitel Queenstown Hotel & Spa

Travelers' Choice award winner
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8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
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Sofitel Queenstown Hotel & Spa
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Sofitel Queenstown Hotel & Spa
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1,025 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is located in the city centre and very near to all point of interests.. the rooms are quite big, clean and comfy... recommended for any kind of traveler.. The front desk also very helpful. During check in, she even take us to the room and explain all the point of interest around the hotel. However, the parking is... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Ridwan C, Thank you most sincerely for your kind words following your recent stay at the Sofitel Queenstown Hotel & Spa. We were delighted with your fantastic feedback and we appreciate your comments about the service received from our Ambassadors at the guest reception. Thank you also for recommending us to the TripAdvisor community. It would be our pleasure... More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Spectacular service, wonderful amenities, loved staying at the Sofitel! We were introduced to all the services available and features of our room when we first arrived, our bags were brought up to the room very promptly. Shower and bath were superior with a TV in the bathroom. Tea and coffee facilities were excellent with a Nespresso machine and our preference... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour travel_japan_2014, Thank you very much for having stayed with us and for taking the time to write these generous comments about your experience at the Sofitel Queenstown Hotel & Spa. We are thrilled to learn that you enjoyed the hotel, our beautiful Spa and that you found our Ambassadors lovely and extremely helpful. This is a great boost for... More 

Sao Paulo, SP
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful 5 star hotel, with an excellent location, very close to the main attractions of Queenstown (the city is very tiny, anyway), but not in the middle of the buzz. The rooms are amazing – huge, beautiful decorated, with a marvelous bathroom – the bathtub is the best I’ve seen, huge and with spa jets (an there’s a TV in... More 

Was this review helpful? Yes 2
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour jfc21, Thank you for taking the time to share your recent Sofitel experience. We are thrilled that you found our location excellent and this helped you to explore the Magnifique Queenstown and its many different attractions. It's a pleasure to read that as our guest you enjoyed your room, the amenities we offer and the benefits of our Executive... More 

Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

A fantastic boutique hotel nestled in a street just off the main street that feels like a slice of Paris in New Zealand. You can tell you are in a 5 star hotel the moment you enter the lobby, the staff are also incredibly friendly and welcoming. The rooms are very comfortable and have a great range of features. In... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour IRBtrip, Many thanks for your kind words following your recent visit to the Sofitel Queenstown Hotel & Spa. We appreciate your high recommendation to the TripAdvisor community. It's a pleasure to know that you enjoyed the friendly service received from our Ambassadors, your room amenities (specially the Nespresso coffee machines and our signature Sofitel MyBed) and our convenient location.... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We absolutely loved the Sofitel Queenstown. Firstly, it couldn't be in a better central location particularly if you want to ski. The ski bus goes from literally across the road. The service was exemplary. In fact, it's the kind of service you only tend to find in Asia. They remembered our names and went out of their way to ensue... More 

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Claire H, I hope you don't mind if I take more than a nano second to thank you for your candid review about your recent experience at our hotel. It's a great feeling to read your wonderful comments and to know that you received a great service from our Ambassadors. I can assure you that they work really hard... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is fantastic , the staff are all very warm and welcoming it makes feel like home. Great rooms and great location near to everything in the centre of town. Very comfortable without the big hotel feel great little balcony a with awesome views. Highly recommended.

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Phil H, Thank you most sincerely for your kind words following your stay at the Sofitel Queenstown Hotel & Spa. We were delighted with your fantastic feedback and we appreciate your comments about how our Ambassadors made you feel at home. It means so much to us to receive such positive feedback. I will proudly share your kind compliments... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay in this this hotel that provides a first class service. Its position is also perfect a for ski holiday being in the centre of town next to the ski shuttle. They catered for all our diverse needs and wants

Was this review helpful? Yes 1
NicolasSouto, Guest Relations Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Sydney-Aus-Rob, Thank you for taking the time to share your recent Sofitel experience. We are thrilled that you found our location fantastic and this helped you to access the Station Building and the SnowCentre with ease. We have a really convenient location in the heart of Queenstown. Recognition is very important to us and we are pleased to read... More 

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