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Novotel Queenstown Lakeside

GreenLeadersBronze level
Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
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Novotel Queenstown Lakeside
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2,234 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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    (636)
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Dunedin, Otago, New Zealand
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff were amazing from check to check out. The waiting staff were superb in the restaurant and the food was great. It was helpful to have an Advantage Plus membership as we were given a room upgrade and of course breakfasts were 2 for one and dinners two mains for the cost of the dearest. Well located for shops... More 

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Sydney
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I stay 6 night at this hotel and enjoyed every minute. The hotel is in a quiet location overlooking Lake Wakitipu and the gardens. It has a very family friendly feel to it, with a great lounge area where guests can relax by the fireplace watch some TV, enjoy a drink, have a bite to eat or... More 

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Level Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I just loved This Novotel hotel , the location , The view , the room and again The View. From the moment I checked in everything is smooth and the Staff really helpfull . Do ask The room that facing the lake ( where you can snow capped Mountain behind the lake ) , trust me IT Will blows your... More 

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Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Centrally located, well maintained, reasonably priced. Location is the main attraction of the hotel as it is located close to a slew of restaurants, shops and activity hubs. Queenstown Lake is the next major attraction facing the hotel. Rooms were of decent size and well maintained. I never had any complain during my stay from March 23 to March 26.... More 

Was this review helpful? Yes 1
Paraparaumu, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location right in town, walk everywhere. Great breakfast selection at the restaurant. Bad pillows or would have earned better points. Also shower over bath is not good. Expensive but it was school holidays, Would stay again.

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great Location, Excellent staff two pre-requisites for a fantastic holiday, ideally located in the centre of the town with all the amenities and "après-ski" close at hand. The staff were great and only to happy to help. The ski-hire company collected and dropped off there so it was no hassle to get to and from the slopes. Great choice at... More 

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New Delhi, India
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Close to evrything in town.Needed shoe shine & power adaptor..was able to get from the front desk easily ..evrything is close by from Novotel...enjoyed their rooms as well ..booked a room with two double beds ..lots of space...room next to the elevators but still was ok ..voice insulation can improve..

Was this review helpful? Yes 1
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Ankit Thanks for your positive review in regards to your stay with us. We enjoy having many guests from India stay with us at the Hotel and have specifically designed a programme to make their stay with us better. This includes have Indian Newspapers, TV and welcome booklets explaining points of interest, having Indian speaking staff and chefs that... More 

Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This is my second night - second night with power cuts in the evening. Now this isn't the hotels fault in itself BUT they could provide torches, advice or assistance to guests left in dark rooms - but we didn't see or hear from anyone on either occasion - and couldn't get off our floor as the doors to the... More 

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GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Jennie1975 Thanks for your review - it is always disappointing to hear that we have had a guest leave not having the experience we would wish and I would invite you to make contact with me to discuss ways that I could make amends for this. We acknowledge that we have had an issue with the power that failed... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Very disappointing during stay. Await for an hour for dinner to deliver to room, then find out they send to wrong room. When I started dinner half building power out. Ask for torch never come. Can not even use kettle because of rusty and strange smell. Basically poor service, old building. Will not come back.

Was this review helpful? Yes 1
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear SymbolicW Thanks for your review - it is always disappointing to hear that we have had a guest leave not having the experience we would wish and I would invite you to make contact with me to discuss ways that I could make amends for this. We acknowledge that we have had an issue with the power that failed... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great views, cheap rooms, lovely staff. Stayed here while visiting Queenstown resort college, will be back for sure! Central to town and restaurants, 100m from the lakefront it's incredible. Enjoyed it a lot see you next time Queenstown.

Was this review helpful? Yes
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Reganbra Thanks for staying - always nice to hear when our guests look forward to coming back to see us and we have many guests that are now very regular with their visits. We appreciate the feedback and look forward to having you return soon. Regards Jim Moore General Manager More 

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