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Novotel Queenstown Lakeside

GreenLeadersBronze level
Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
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Novotel Queenstown Lakeside
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Novotel Queenstown Lakeside
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2,181 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
69 reviews 69 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is situated right on the lake in the a perfect position to be able to walk everywhere and enjoy this lovely town. Family friendly with everything you need. If you are looking for luxurious this is not the place for you but wonderful if you are busy doing everything there is to do in town Rooms can be... More 

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Contributor
15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Excellent lake-front location in the heart of Queenstown. Great base for a ski trip. Alpine features, fireplaces and stone finishes provide a ski-hotel atmosphere. Rooms nicely appointed but a bit on the small side. I am still undecided whether we will stay again for the 2015 season. I noticed prices seem to have jumped for 2015, perhaps due to the... More 

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NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review

Dear Matt G, Thank you for taking the time to review your 2014 winter holiday with us. As you mentioned, Novotel is ideally positioned for guests to make the most of their time in Queenstown being both on the lakeside and in central Queenstown. We offer a number of advantages to our winter guests including ski/board storage facilities, skifield bus... More 

auckland
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After a great accommodation experience in 2013, we returned to Queenstown and once again stayed at the Novotel. We were not disappointed. The staff were just as friendly, helpful and courteous, the room was excellent (a big thing for us when we use a wheelchair accessible room) and we just love the close proximity the hotel is to everything. Highly... More 

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NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review

Dear medievalscot, Thank you for your wonderful review of your recent stay with us, it is always a pleasure to look after our return guests and we are pleased to hear that you enjoyed your time here. We look forward to welcoming you back to Novotel on your next Queenstown visit. Kind regards Mia McGregor Sales & Marketing Manager More 

Contributor
14 reviews 14 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very homely, great for family, business or any kind of trip. Walking distance to the mall, food outlets and to most activities. The service from all are just great. We will sure to come again.

Review collected in partnership with Novotel Hotels

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NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review

Dear HaTomTai, One of the greatest compliments we can receive is hearing that our guests would definitely stay with us again. Thank you for taking the time to review your stay with us and we look forward to welcoming you back on your next visit. Kind regards Mia McGregor Sales & Marketing Manager More 

Motueka, New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had 3 days here for a conference followed by a break. The rooms were a good size,very clean and comfortable. The staff were all very friendly and helpful. When the odd thing came up such as unable to get complimentary wifi working and housekeeping forgetting to leave us some milk was dealt with really quickly...no hassle. Even walking down... More 

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GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear BevanH Thanks for your review - great to hear that you had such a good time and enjoyed the Hotel. It is disappointing to hear that a group interrupted you and woke you early. At this time of year we get a number of Indian groups which at times do need to be reminded of the fact that there... More 

Bangalore
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Best location in queenstown if you want to be centrally located. Everything is walking distance... Loved the rooms, neat, clean, peaceful and quite spacious. Toon at the travel desk was the best and always eager to help, booked our skydive through him.. Used the valet parking option which seemed best if you don't want the fuss of walking to the... More 

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NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review

Dear acsaroj, Thank you for reviewing your recent stay with us, it sounds like you had an amazing time and we trust you enjoyed your skydive. We are pleased to hear you enjoyed the convenience of our central lakeside location and that Toon looked after you well. We look forward to welcoming you back to Novotel in the near future.... More 

Valley Heights, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in the Novotel Lakeside for 3 nights, asking for a room with a view and in a quiet spot. What I got was a room that looked at the interior courtyard at other rooms and the bar next to an elevator above the dining area. The noise was awful from the large tour groups dining - the only... More 

Was this review helpful? Yes 1
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review

Dear RaginCajungirl, Thank you for taking the time to review your recent stay with us. We are disappointed to hear that on this occasions we did not meet your expectations. I have looked into your booking and there were no room requests from your travel agent regarding any specific view or location in the hotel. Your travel agent booked a... More 

Brisbane, Australia
Top Contributor
52 reviews 52 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved my stay with Novotel Queenstown. Location is right in town easy walking distance to many lively night spots, and of course right by the lake. Rooms very clean, comfortable and quiet. Free internet access and very friendly staff. Personally welcomed by the GM of the hotel & looked after like I was family. Nothing to complain about here it's... More 

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NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review

Dear Theblock5, Thank you for reviewing your recent stay with us - it is always wonderful to receive positive reviews especially those that praise our staff for their warm and professional customer service. As you mentioned, our in-town and lakeside location ensures all Queenstown is within easy access for our guests. As of 01 May we have been pleased to... More 

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