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All 60 Queenstown hotels

Novotel Queenstown Lakeside

4.0 of 5 Hotel   |   Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
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Ranked #27 of 60 Hotels in Queenstown
A recent review
3 of 5 stars reviewed 2 days ago
tikiland New Zealand
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1,861 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Zealand
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location let down by some of the detail. The bed was comfortable and the staff unfailingly pleasant and helpful. The room was always cleaned well and being a top floor room, very quiet. The TV was the cheapest money could buy. Volume had to be very loud to make out what was being said - very muffled. No CNN... More

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Auckland
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From reception to departure all staff are welcoming , friendly and helpful . I include restaurant , bar and concierge . Nothing is too much trouble . Hotel is well located , adjacent to retail and food outlets and a 5min stroll to the wharf . Rooms overlook the mountains or lake . If I had a tiny grizzle ,... More

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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband & I recently spent 3 nights here and were extremely happy with the location, right in the heart of the town. We were given a room on the third level overlooking the lake and mountains. The room was clean and bed comfortable. The staff were very friendly and concierge extremely helpful. We booked the room & buffet breakfast... More

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GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Yiayia2014 It is always nice to hear that our guests look forward to returning - clearly the aim of what we do every day and a focus for our team. It is good to get this feedback and to be able to pass it on to our staff who appreciate the encouragement. We look forward to you staying with... More

Footscray, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

This location is grand. The staff are friendly. You get cards in your room with the friendly staff who serviced it. There is a drying room for the snow gear. A spa room that you need to book. They have a laundry room for you to use. The LO lites would be No free wifi. Only 30 min or 50... More

Was this review helpful? Yes 1
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Bexter1991 Thanks for your review - must admit that I am a little perplexed and disappointed that so much went so well - location grand, friendly staff , Will is a champion, great drying room, cards from the staff as well as 5 star scores for location, service and sleep quality - yet a 2 star over all. We... More

Main Beach, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were upgraded to a superior room on the top floor which was lovely with a balcony for fresh air. Beds were really comfy. Friendly staff. Only tip if you aren't a heavy sleeper then ask for the top floor as you hear every guests steps down the hallway so it would be much worse if people were above you.... More

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NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review

Dear Frostles, Thanks for your review of your recent stay with us. It's great that our team was able to upgrade you to one of our Superior rooms for your stay, and even more pleasing to read that you enjoyed the comfy beds! Thanks again and we look forward to welcoming you back when you are in Queenstown again. Sam... More

Hyderabad, Andhra Pradesh, India
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay at this hotel. We stayed here for three nights with a toddler. The location is in the heart of the little downtown which is great to be able to walk around. We enjoyed the outdoor area as there was a park/playground where our little one could play. We didn't eat breakfast here, but opted for... More

Was this review helpful? Yes 1
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review

Dear jam-1245, Thanks for taking the time to review your recent stay with us as a family. We're pleased to read that you enjoyed the location and the park/playground area out the front of the hotel on the lakeside. It's a great time of year to be enjoying the outdoors and we're glad our hotel location was able to assist.... More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Novotel for 2 nights. it is located very close to the lake wakatipu and town. Our room was on the top floor facing the gardens. didnt had much of a view but the room was clean and well maintained. Bathroom door had some trouble closing tightly. Overall, I would stay here again as it is really good... More

Was this review helpful? Yes 2
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Hi Boon223 Thanks for staying and for your review. All feedback is important to us and it is nice to know both the positives and negatives - although great to see your stay was all positive. The rooms on the garden side are possibly quieter but in general we get very few comments about noise in any parts of the... More

New York, New York, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Extremely well located just steps from the botanic gardens, the lake, and the center of Queenstown. The rooms were large and comfortably equipped (though we spent almost zero time in them) and staff attentive and kind. Internet is expensive, but they have complimentary internet access via two computers in the lobby. The breakfast buffet was extensive and they also have... More

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GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear JakeG Thanks for your "practically perfect" review - good to hear that you enjoyed your experience and would return given the opportunity. We hope that you have left with many happy memories and will indeed come back to Queenstown in the future. Kind regards Jim Moore General Manager More

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Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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