Its all about perception!!! We have been to Queenstown probably 6 times over the years and this is the 3rd time we have stayed at the Novotel Gardens. The refurbishment is very nice and we enjoyed our stay as we expected we would. We did get a lakeview room on the second floor but the lake view was through the... more

With a great location on the edge of town and facing the lake, this hotel has recently been refurbished to a high standard. Our room overlooked the hotel's rose garden and from the balcony there were lake and mountain views. The room had bright modern decor and was very clean and comfortable. The hotel restaurant served good food and when... more

Nice hotel right next to the shopping district and lake. Most of the rooms do not have a view of the lake, and I'm sure the hotel is less expensive because of this. No frills stay. Breakfast buffet (included) was about average. more

This hotel is being run by what seems to be amateurs pretending to be in business. Noone knows anything, no concierge, no service. Rooms were also horrible, we had one in which the shower was not enclosed, the water was not draining at all. We called them to clean the mess but they did not bother. We got moved to... more

I stayed here for two nights, and found it to be a very pleasant, comfortable hotel. The best thing about this place is the location - it's very centrally located in Queenstown and so is convenient for the shops, bars and restaurants, while being set on one of the quieter streets so you don't get too much noise. It's next... more

A pleasant modern hotel closes to the centre of this bustling town, which is very, very popular with tourists. My room was small although clean and tidy with a balcony that overlooked the hotel green and a slight view of the waterfront. No room safe or air-conditioning and it was particularly annoying to see the new top floor rooms added... more

The hotel was recently renovated with flat screen (SKY - Cable) TV, chic couch and sparkling bathroom. The location is fantastic - almost sublime - with the lake, a rose garden and shopping strolls all at your door. The breakfast was included in my value room rate. It was buffet and way above average. Certainly good produce with reasonable choice.... more

Reservations had not acted on an email they received, informing them that we would be arriving on the 28th and not the 27th. They had cancelled our booking as a "no show". But what really upset us was the attitude of the receptionist. She handled the situation really badly, assuming that the mistake was ours, with huffs and puffs, raised... more

The Novotel is a great business hotel - newly remodeled rooms with flat screen tv, warm colors, very comfortable, couldn't be better. Location is great on the lake and one block from the center of town. The Hertz rental car office is right across the street. Breakfast is too expensive - go to Starbuck's or McCafe around the corner. Make... more