We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Queenstown hotels

Thomas's Hotel on the Waterfront

You added Thomas's Hotel on the Waterfront to your Saves list
50 Beach St, Queenstown, New Zealand
Hotel amenities
Thomas's Hotel on the Waterfront
Ranked #54 of 58 Hotels in Queenstown
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Queenstown
Check In Check Out
Write a Review

24 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed February 24, 2010

We were booked to spend 3 nights at Thomas's Hotel, and booked based on a Lonely Planet review. We arrived quite late, as our drive took longer due to unexpected snow. We were "greeted" by a very grumpy and unfriendly women on the reception desk. After a vague hand waved in the direction of the ancient lift, we got to... More 

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 9, 2009

This is probably the worst room I've ever stayed in! From the beginning after asking the coach driver for directions as to where the hotel was I knew I was in for a shock. Apart from the fantastic views, the room smelt of something horrible which managed to catch onto my clothes and suitcase. The bathroom was tiny and definitely... More 

Was this review helpful? Yes 3
Melbourne, Australia
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 23, 2009

As others have said here, this place is a dump. "Deluxe"? Laughable at a rate of $NZD119! The bed was absolutely shocking, all decor seriously outdated and horrid... the lift was a boxcart that didn't offer ANY sense of security that it wouldn't just drop. Biggest thing? Like another had stated, they ripped us off 50% of the room charge... More 

Was this review helpful? Yes 4
Queenstown, New Zealand
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 13, 2009

I stayed here before I got a chance tt check reviews. Was so shocked to read the reviews, this is an old hotel with budget accommodation and not for everyone. The place is clean and what a view, only place to stay in town right beside lake. If you require a graded hotel this is not for you, but not... More 

Was this review helpful? Yes 1
Hove, United Kingdom
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed May 9, 2009

Absolutely disgusting. Amongst all the dinge and tattyness this 'hotel' has to offer - the staff didn't seem to care that people were using the fire escape as a balcony for late night boozing, parties and sex. I cared as it was the other side of the broken thin pane of glass that constituted my lake view window. I was... More 

Was this review helpful? Yes 7
20 reviews 20 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 9, 2009

While planning our trip we got overwhelmed by the amount of hotels and budget accomodation in Queenstown so for the first time in a while didn't bother to check with Tripadvisor or pre-reserve... otherwise I'd have seen the rotten reviews of Thomas's and been scared off! Having said that, we were walk-ins and exhausted, so booked a twin room for... More 

Was this review helpful? Yes 3
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 5, 2008

Without doubt the rudest staff in the worst hotel I have ever stayed in. the first night was dreadful - the double bed was tiny, the bathroom even smaller and the noise from drunks on the street woke us up consistenly until 4am. The next day we moved out ... when I asked for a refund the receptionist told me... More 

Was this review helpful? Yes 8
Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed February 26, 2008

Stayed here for four nights in December with my husband as part of a three month trip around the world, with 12 nights in New Zealand. This was definitely the worst hotel we stayed in during the three months but that has to be put in context. We mostly stayed in mid range hotels and this is classed as "budget".... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 23, 2007

All the other reviews here are too kind with this so-called hotel. This is the worst hotel I've ever seen bar none. We booked 2 rooms for 2 nights. Barely made it through the first night. We were promised we won't be charged for the 2nd night and of course that was a lie. Ended up having to go through... More 

Was this review helpful? Yes 5
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 9, 2007

Their website is out of date so do not believe everything it says. They do not provide any parking. The hotel's mascot Thomas the cat does not live their anymore. The Television in our room only had a "Bunny Rabbit ears" indoor aerial and TV reception was poor. Ensuite is very small. Beds were very uncomfortable, and needed replacing as... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Thomas's Hotel on the Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thomas's Hotel on the Waterfront

Address: 50 Beach St, Queenstown, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Number of rooms: 162
Also Known As:
Thomass Hotel Queenstown

7 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (7)
Hotel & grounds (3)
Room/suite (1)
View from room (1)
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay