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Heartland Hotel Queenstown

3.5 of 5 27 Stanley St, Queenstown 9348, New Zealand
Best prices for: 1 room 1 guest
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Heartland Hotel Queenstown
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323 reviews from our community

Traveler rating
    100
    151
    52
    16
    4
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (323)
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There are newer reviews for Heartland Hotel Queenstown
See the most recent reviews
Christchurch, New Zealand
Top Contributor
105 reviews 105 reviews
45 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 17, 2013

My partner & I stayed for one night, check in was friendly we did have a room credit due to the best rate guarantee offered on the Heartland Hotel website (which they did not honour so unsure why they have a guarantee). This confused two staff on checkin one staff member on check out & also us. Apart from that... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel.I am delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Further training has occured with the problems you had on checkin and check out about the best rate guarantee. Your comment about your room being up to very high standards and comfortable with good... More 

Birmingham, United Kingdom
Top Contributor
79 reviews 79 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 17, 2013

Our 4th stop on our roadtrip, Queenstown for 2 nights. Our budget had been around $100 per night, we were expecting to pay more in the big QT but an unhappy lady at I-site found us a room for $119 per night at the Heartlands Hotel. Funnily enough most of the unhappy employee's we canme across throughout our whole trip... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel.I am delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Thank you for your comments about our staff and how freindly they were and also about your room, once ariving and it was OK. It sounds like you had a great time in Queenstown... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2013

We stayed at the Heartland 'Scenic hotel' a total of 4 nights. The first 2 nights we booked on Agoda and had a room right next to reception which was a King room. It was loud due to people rolling their bags in and out of reception late night and early mornings. The room was clean, however the rooms need... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel.I am delighted you enjoyed your most recent second stay at Heartland Hotel Queenstown. We are currently reviewing the bathrooms within certain Hotel rooms,the lake view room you stayed in with Air Con is a refurbished room with the bathrooms still to be done. The team... More 

Harrow, United Kingdom
Top Contributor
162 reviews 162 reviews
89 hotel reviews
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed February 5, 2013

We spent 3 very happy nights in this well appointed hotel situated just above the main centre of the fantastic town of Queenstown. As others have said, it's a very pleasant stroll DOWN to the town, and a good exercise for the quads to walk back UP again. One day we did the return walk 4 times but with no... More 

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel.I am delighted you enjoyed your recent stay at Heartland Hotel Queenstown. It sounds like you handled the short walk back from time on a number of times with out problems and the location is great.The quads certainly get a work out walking back to the... More 

London, United Kingdom
Top Contributor
185 reviews 185 reviews
46 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed February 4, 2013

A convenient location but still requiring an uphill walk on the way back from town. Room was comfortable, well-appointed, with balcony. We were offered upgrade to include a/c at cost of $20 per night. We declined this and frankly we think we did the right thing as it wasn't needed. Slight issue over WIFI in the room. Having paid for... More 

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I am delighted you enjoyed your recent stay at Heartland Hotel Queenstown. Thank you for your comments about the WIFI and back of kicthen area bins. The WIFI is being reviewed for coverage issues and also the bins have been followed up with the collection... More 

Cumming, Georgia
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 2, 2013

well situated, clean, modern, and nice views. Our room was on the second floor and on the end of the main building, so we did not have any issues with noise from other rooms. Spacious and comfortable rooms and beds. Balcony for viewing (over the street) to the lake. The hotel is also situated with easy access (a couple of... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I am delighted that you enjoyed your recent stay at Heartland Hotel Queenstown and your good value comments with clean and modern and comfortable rooms with no noise . We value your positive comments also about enjoying the great location and views from your room.... More 

Auckland Region, New Zealand
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2013

We loved the room we were in. We were in the upstairs room which had the amazing view of the mountains and the lake. The location was awesome. It was our first time in Queenstown and we thoroughly enjoyed it. Staff were very helpful and friendly and the food was great. Would stay there again.

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I am delighted that you enjoyed your recent stay at Heartland Hotel Queenstown and the great comments about our staff and food and the awesome location. We value your positive comments also about enjoying the great lake and mountain views from your room. Once again... More 

Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

I loved this place! The complex is very nice, all rooms have a beautifull view towards the tawn and the lake,the rooms are very nice and the staff is very helpfull. I would really recommend this hotel!

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Pixicia Thank you for taking the time to provide your feedback regarding our Hotel. I am delighted that you enjoyed your recent stay at Heartland Hotel Queenstown. Great comments about great accommodation and our staff willing to help, this is all part of the service culture of Heartland Hotels. We value your positive comments also about enjoying the great... More 

Dunedin, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed January 23, 2013

We were given a room that looked nothing like the online images. Right on the bottom floor with a low ceiling and a view of the car park. Our room had a door which freely opened up to our asian neighbours room - so privacy was on edge. The walls were so thin we could hear conversations through them. The... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Bethanie88Cameron91 Thank you for taking the time to provide your feedback regarding our Hotel. I have read all your comments about the room allocated during your stay and have taken action on the items we can correct before the next guest stays. As for the noise factor from the adjoining room, unfortunately the room that you occupied isn’t insulated... More 

Christchurch, New Zealand
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 20, 2013

We had a lovely room with fantastic views with a balcony we could just sit and look. Good price for what you get. Lovely staff and willing to help. Good heater in the room when we felt a bit chilly as well.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear chetercity Thank you for taking the time to provide your feedback regarding our Hotel. I am delighted that you enjoyed your recent stay at Heartland Hotel Queenstown. Great comments about our staff willing to help, this is all part of the service culture of Heartland Hotels. We value your positive comments also about enjoying the great views from your... More 

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Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9348, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heartland Hotel Queenstown 3.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Hotel Style:
#13 Business Hotel in Queenstown
#18 Family Hotel in Queenstown
#24 Romantic Hotel in Queenstown

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