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Heartland Hotel Queenstown

27 Stanley St, Queenstown 9348, New Zealand
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Heartland Hotel Queenstown
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387 Reviews from our TripAdvisor Community

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Traveler rating
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    184
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
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    (387)
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There are newer reviews for Heartland Hotel Queenstown
See the most recent reviews
Auckland, New Zealand
1 review
4 of 5 stars Reviewed June 21, 2015

This is our second time stayed in Heartland Queenstown, the hotel is very nice and clean. Very good location, within walking distance from the city center. Good service, highly recommended to other :)

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you returning to stay at Heartland Hotel Queenstown, we love hearing from our guests and look forward hosting you again. Kind regards Brett Inkster General Manager More 

Birmingham, United Kingdom
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 5, 2015

Good hotel, had a 3 night stay here. Decent size room and bathroom. Nice and comfortable. Breakfast - lots of choice and plentiful. Dinner - service could be a little slow at times. On a steep hill to centre of town, some may find this difficult to walk back up to hotel.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide feedback on Heartland Hotel Queenstown. Kind regards Brett Inkster General Manager More 

San Francisco, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2015

An affordable, and spacious room for a few nights in Queenstown. Highly recommended. A dear friend asked to leave a note and gift for me, and the hotel staff took care of that on their own! Better to go to town for finding out where to go during your time in NZ however then rely on the hotel which I... More 

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for choosing to stay at Heartland Hotel Queenstown, we appreciate all our guests feedback. Kind regards Brett Inkster General Manager More 

Tauranga, New Zealand
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 3, 2015

The hotel was nice and clean and in a very good location, within walking distance from the centre. Compared to the rest of the world, the hotel isn't that special but for NZ it was good, just a bit pricey.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for reviewing Heartland Hotel Queenstown, we appreciate your comments. Kind regards Brett Inkster General Manager More 

New Delhi, India
Level Contributor
3 reviews
5 of 5 stars Reviewed May 30, 2015

I stayed in this hotel with my friends. Hotel rooms are very good with Lake & City View and most of the rooms have exclusive car parking area in front of rooms. Hotel staff was very helpful. Hotel is only walking distance from Main City Centre.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for reviewing Heartland Hotel Queenstown, we love hearing from our guests and pleased that you found the hotel convenient. Kind regards Brett Inkster General Manager More 

Mumbai (Bombay), India
Level Contributor
258 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed May 27, 2015

I fell in love with this place. Each one of us had quaint cottages with a balcony too. It looked so beautiful when it was raining. It was very cold so the heater was always switched on. I loved the rooms very much. They were clean, comfortable and homely. Also the hotel was very close to the shopping area. About... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to review Heartland Hotel Queenstown. We trust you enjoyed your time in Queenstown and are delighted the hotel was to your liking. Kind regards Brett Inkster General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 16, 2015

Stayed 2 nights in family room at Heartland Hotel. Very clean and convenient for cooking. Balcony overlooking lake wakatipu. Very nice view. Short walking distance to town, attractions and restaurants.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for choosing to stay at Heartland Hotel Queenstown, pleased to read the room and amenities suited your family. Kind regards Brett Inkster General Manager More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 6, 2015

I loved the place. We had a room on the top floor and the slanted roof made the room appear quite quaint and cozy. The balcony offers a brilliant view (though that's never rare in NZ). However, I did have a problem with the staff. I accidentally left my coat hanging in the closet and left for Christchurch. The person... More 

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for staying at Heartland Hotel Queenstown, all feedback is used to improve our processes. Your comments are appreciated. Kind regards Brett Inkster General Manager More 

Auckland Region, New Zealand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 3, 2015

Had chalet studio with view. Very comfortable accommodation, short walk down to Queenstown. Nice bar area by fire with bistro meals available. Only downer was no lift to our area but staff happy to carry bags up the outside stairs. Would stay again, good value.

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest I'm very glad to see that you enjoyed your stay with us. Kind Regards Brett Inkster General Manager More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 2, 2015

We had booked a Superior Twin room at Heartland and were extremely satisifed with it. Although it didn't have much of a view, there was everything else we could've asked for, like a balcony with furniture, fully equipped kitchenette (with microwave, gas oven & dishwasher), free laundry in the form of washer & dryer, unlimited free wifi with good strength,... More 

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for posting your review. From the description in your post I think that you stayed in a one bedroom suite at our adjacent property the Scenic Suites, Queenstown. Kind Regards Brett Inkster General Mananger More 

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