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Heartland Hotel Queenstown

27 Stanley St, Queenstown 9348, New Zealand
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Best prices for: 1 room 1 guest
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Heartland Hotel Queenstown
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Heartland Hotel Queenstown
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Heartland Hotel Queenstown
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365 reviews from our community

Traveler rating
    111
    170
    62
    18
    4
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65
178
28
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had chalet studio with view. Very comfortable accommodation, short walk down to Queenstown. Nice bar area by fire with bistro meals available. Only downer was no lift to our area but staff happy to carry bags up the outside stairs. Would stay again, good value.

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Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had booked a Superior Twin room at Heartland and were extremely satisifed with it. Although it didn't have much of a view, there was everything else we could've asked for, like a balcony with furniture, fully equipped kitchenette (with microwave, gas oven & dishwasher), free laundry in the form of washer & dryer, unlimited free wifi with good strength,... More 

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Gaithersburg, MD
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Arrived for a two-night stay and were greeted by helpful front-desk staff. Hotel was situated slightly uphill from busy section of town, just a few minutes walk to everything. Our assigned-room entrance was located on first floor across from restaurant kitchen. I worried about late night and early morning noise with deliveries and trash removal and such, but could not... More 

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Auckland, New Zealand
Top Contributor
63 reviews 63 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived in Queenstown tired after a long drive from Franz Josef, and were greeted with pleasure and warmth. Was 'dying' for a cuppa, but first had to sort out 6 rooms for my Probus Club group [snr citz] who were unable to manage the outside steps to their rooms. However, the staff was very obliging and the rooms were changed... More 

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Christchurch, New Zealand
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a basic but reasonably comfortable although has a few basic missing. The room we stayed in had no electric blankets, only one low output heater and no hot water for the bath. We advised staff about the hot water issue but the second night, had the same problem. The duty manager came over and offered to provide... More 

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Singapore
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay, less than 10mins walk to city Center. Staff were extremely helpful and nice. Abit on the pricey side but it's inline with other places which are similar. Room was spacious and clean, some had a good view of the mountains opposite.

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Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were staying in one of the small "chalet" type rooms at the front of the property, which meant a fantastic view out to the mountains, but also a bit of noise from the main road. The bathroom was in desperate need of a makeover, and the wifi was sketchy. But there was plenty of hot water (which we enjoyed... More 

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Wiltshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long 28 hour journey and lost luggage, the staff were amazing, very understanding and helpful, just what we needed. The rooms are clean and have everything you need. Location is good and free parking a bonus. Even after we left and then returned thinking our lost luggage had been sent to the hotel, the staff we still as... More 

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is excellent. Minutes walk from the main street / shopping district. Grocery store is nearby. Free parking and Wi-Fi. Staff is very helpful and attentive. LakeView from room is fantastic. I'd definitely stay here again.

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Auckland, New Zealand
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean rooms. Very helpful staff. Great location. Fantastic views of the lake. Easy to leave luggage behind whilst we did the Routeburn. It would have been the best if staff had demonstrated more initiative in responding to an individual request that I made.

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