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All 60 Queenstown hotels

Heartland Hotel Queenstown

3.5 of 5 Hotel   |   27 Stanley St, Queenstown 9348, New Zealand
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Heartland Hotel Queenstown
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Ranked #35 of 60 Hotels in Queenstown
A recent review
3 of 5 stars reviewed yesterday
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279 reviews from our community

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    135
    47
    13
    4
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133
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • English first
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  • German first
  • Indonesian first
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English first
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Experienced a very average stay here. We were checked into the wrong room as we had requested a King bed when we booked, but were given a room which had 2 x double beds at the very end of the hotel. The lady who checked us into this room had been polite enough, however she did mentioned to us after... More

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Sydney, New South Wales, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We found the staff less than helpful whenever we had to deal with them - checking in, trying to book activities and checking out - it was as if I was interrupting them from something much more important.

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Taipei, Taiwan
1 review
5 of 5 stars Reviewed yesterday NEW

We travelled with our 1 year-old son and the staff was friendly and very helpful. Hotel is not the modern style but clean,neat and warm. Free WiFi is good enough to make a call home. The location is good, about 5 minutes walk to the city center. You can't ask for more! We were very satisfied with our stay and... More

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Auckland
1 review
5 of 5 stars Reviewed 1 week ago

I stayed two nights with Heartland Hotel Queenstown in Sept 2014. I love the products provided in bathroom, nice scents and quite environmental friendly. Outlet and level of comfort and cleanness was much much better than many of hotels I have stayed in Queenstown (Swiss-Belresort Coronet Peak was just awful). Staff was very helpful as when I needed advice to... More

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BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at the Heartland Hotel, Queenstown and I'm so glad our staff could offer you useful advise about the area. Once again thank you for your comments Kind regards Brett Inkster General Manager More

Cheshire, UK
Contributor
15 reviews 15 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is located a 5 mins walk from centre of town and on a hill - so you get some really beautiful views of the surrounding mountains and lakes. Our twin room was nice, clean, spacious and modern. Wifi was free for an hour every 24h, with guests having to buy more 'time' for $10 per device per 24 hours.... More

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Adelaide
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great hotel with friendly staff - we had a room with wonderful view down the lake. Free Wi-Fi was a bonus. Easy 3 min walk into town so good value for money! Room was clean and tidy. Would recommend to anyone.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I am delighted you enjoyed your view, benefited from the complimentary wifi and found the room to be good value for money. Once again thank you for your comments Kind regards Brett Inkster General Manager More

Sydney
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was ok, large, clean and comfortable. Showing its age but it is an older hotel. It was a little noisy as we were beside the car park. Not sure why given the hotel was most unoccupied. I would rate this higher only the restaurant was terrible. The first day we paid $31 for the continental breakfast to find... More

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Weymouth, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were distinctly underwhelmed by our room, which must be one of the few in Queenstown without a view of the lake. But it was inexpensive (relatively) and fairly central, although up quite a steep hill, and there was no upgrade available. However we were not amused to discover that the bug crawling round our bedside table was a cockroach!... More

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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a week in early August for the annual migration to the snow, this time will a group of friends. The main reason for choosing the Heartland Hotel was its proximity to town - an easy 5 minute walk. The hotel appeared a little kitsch on the outside with a German alpine house façade on the older section of... More

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BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I'm pleased you enjoyed your recent stay at the Heartland Hotel, Queenstown. Once again thank you for your comments Kind regards Brett Inkster General Manager More

Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great hotel close to town, clean and well presented, restaurant on site, only had a buffet breakfast and it was ok. Room service hamburgers were amazing. Professional staff who genuinely made you feel welcome, lots of smiles and were very willing to help with tourist attractions etc. would highly recommend

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for taking the time to provide your feedback regarding our Hotel. I'm delighted you enjoyed your recent stay at Heartland Hotel, Queenstown. Once again thank you for your comments Kind regards Brett Inkster General Manager More

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Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9348, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Heartland Hotel Queenstown 3.5*
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown

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