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Heartland Hotel Queenstown

27 Stanley St, Queenstown 9348, New Zealand
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Heartland Hotel Queenstown
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370 Reviews from our TripAdvisor Community

Traveler rating
    113
    173
    62
    18
    4
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67
179
28
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (370)
  • Mar-May only
    (115)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (106)
All months
New Delhi, India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel with my friends. Hotel rooms are very good with Lake & City View and most of the rooms have exclusive car parking area in front of rooms. Hotel staff was very helpful. Hotel is only walking distance from Main City Centre.

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Mumbai (Bombay), India
Top Contributor
240 reviews 240 reviews
34 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I fell in love with this place. Each one of us had quaint cottages with a balcony too. It looked so beautiful when it was raining. It was very cold so the heater was always switched on. I loved the rooms very much. They were clean, comfortable and homely. Also the hotel was very close to the shopping area. About... More 

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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights in family room at Heartland Hotel. Very clean and convenient for cooking. Balcony overlooking lake wakatipu. Very nice view. Short walking distance to town, attractions and restaurants.

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved the place. We had a room on the top floor and the slanted roof made the room appear quite quaint and cozy. The balcony offers a brilliant view (though that's never rare in NZ). However, I did have a problem with the staff. I accidentally left my coat hanging in the closet and left for Christchurch. The person... More 

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Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had chalet studio with view. Very comfortable accommodation, short walk down to Queenstown. Nice bar area by fire with bistro meals available. Only downer was no lift to our area but staff happy to carry bags up the outside stairs. Would stay again, good value.

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BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest I'm very glad to see that you enjoyed your stay with us. Kind Regards Brett Inkster General Manager More 

Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had booked a Superior Twin room at Heartland and were extremely satisifed with it. Although it didn't have much of a view, there was everything else we could've asked for, like a balcony with furniture, fully equipped kitchenette (with microwave, gas oven & dishwasher), free laundry in the form of washer & dryer, unlimited free wifi with good strength,... More 

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BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for posting your review. From the description in your post I think that you stayed in a one bedroom suite at our adjacent property the Scenic Suites, Queenstown. Kind Regards Brett Inkster General Mananger More 

Gaithersburg, MD
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived for a two-night stay and were greeted by helpful front-desk staff. Hotel was situated slightly uphill from busy section of town, just a few minutes walk to everything. Our assigned-room entrance was located on first floor across from restaurant kitchen. I worried about late night and early morning noise with deliveries and trash removal and such, but could not... More 

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BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for posting your review. It is through feedback like yours that we can continue to improve the service we offer our guests. I will follow up regarding the issues with your bathroom with our housekeeping manager. Kind Regards Brett Inkster General Manager More 

Auckland, New Zealand
Top Contributor
63 reviews 63 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arrived in Queenstown tired after a long drive from Franz Josef, and were greeted with pleasure and warmth. Was 'dying' for a cuppa, but first had to sort out 6 rooms for my Probus Club group [snr citz] who were unable to manage the outside steps to their rooms. However, the staff was very obliging and the rooms were changed... More 

Was this review helpful? Yes 1
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for posting such a great review, so glad that you and your group had a wonderful stay with us. We look forward to seeing you again soon. Kind Regards Brett Inkster General Manager More 

Christchurch, New Zealand
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 27, 2015

This hotel is a basic but reasonably comfortable although has a few basic missing. The room we stayed in had no electric blankets, only one low output heater and no hot water for the bath. We advised staff about the hot water issue but the second night, had the same problem. The duty manager came over and offered to provide... More 

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BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Thank you for your feedback. I'm sorry about the issues that you experienced with the hot water and heating during your stay. I have passed this on to our maintenance manager who will follow up on this. Kind Regards Brett Inkster General Manager More 

Singapore
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 24, 2015

Great place to stay, less than 10mins walk to city Center. Staff were extremely helpful and nice. Abit on the pricey side but it's inline with other places which are similar. Room was spacious and clean, some had a good view of the mountains opposite.

Was this review helpful? Yes
BrettInksterQT, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest I'm very pleased you enjoyed your stay with us. Kind Regards Brett Inkster General Manager More 

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