Dissappointed generally... Although a a member of the Rydges Priority Club the room did not have the requested cot in place on arrival and the welcome card was addressed to someone else. Second night in my youngest child (18mths) was having a rough night and woke for some milk, after clambering in the dark after five minutes I placated her... more

Just wanted to express my dissapointment with Rydges Queenstown. We stayed in a bunk room - Yes thats right bunks....in Rydges (who would have thought) If I wanted to sleep in bunks then I would have stayed at a hostel! The sheets and pillows were dirty, bathrooms old and run down, fridge wasn't plugged in and the hallways always smelt... more

Having read previous reviews of this hotel, I booked an 8 night stay with some concerns, but the location and price were ideal. On arrival staff were friendly and courteous, and we were on our way to our room with minimum delay. We had obtained an upgrade to a suite on the 3rd floor, and on arriving, we were astounded... more

The service was very good. Staff was very friendly and helpful. We were upgraded to a deluxe lake view room on the 7th florr. To get parking we had to drive back towards tthe city center, take the first left and continue up to the back of the hotel. Okay, but could have been easier to find in the dark.... more

My partner & I stayed here for two nights. As we arrived quite late on Friday night reception was empty so we were able to check in straight away. When I originally made the booking I asked about the carparking and was advised they had a large, complimentary carpark on site. When we checked in, we asked again and were... more

My husband & I stayed 1 night at Rydges Queenstown. We waited 10 minutes to check in at 6pm as there was only staff member on and 2 groups waiting in front of us. While waiting, a couple came to the front desk saying they had just checked in and their room was freezing... this was not a good start.... more

Stayed at Rydges Lakeland for 2 nights in a deluxe room, located on the 2nd floor. All the lake facing rooms on this floor share a large balcony, which is the rooftop of the lower level. They only have curtains (no nets), so if you are watching tv on the bed with the curtains open, people may be able to... more

I stayed here for one night with my wife on 23 April, and we were assigned room 605. Normally I would describe the hotel and facilities in some detail, however on this occasion I will simply transcribe the feedback card which I left with reception (with my address) the following morning at checkout. I did not receive any response to... more

We stayed for two nights at the end of May and had requested a Deluxe twin room with balcony and lake view; we also asked to have a room as high as possible but was given a room on the second floor. Check-in was OK but we had trouble understanding an Asian receptionist when we asked about moving to a... more