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All 57 Queenstown hotels

Mercure Resort Queenstown

3.5 of 5
Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
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76%
Ranked #34 of 57 hotels in Queenstown
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504 reviews from our community

Traveler rating
    136
    226
    92
    35
    15
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Families
123
 
Couples
223
 
Solo
39
 
Business
41
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Auckland Region, New Zealand
1 review
3 of 5 stars Reviewed June 14, 2013 NEW

My boyfriend and i stayed for 4 nights at the mercure resort queenstown, and the rate was reasonable for the room, I have always had great stays at accor hotels unfortunately there were a couple of things that we were a little disappointed with, the lift was right next door to our room so we heard it moving up and... More

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Jakarta, Indonesia
1 review
1 of 5 stars Reviewed June 11, 2013

The room is average, quite old, even we upgrade to higher level of King superior with Lake view. We booked 2 rooms, one room with quite good view, one not so good with bushes in front. All fitting quite old even the room is quite big. the King is actually 2 single bed squeezed together. The mattress is too soft... More

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Auckland Central, New Zealand
1 review
4 of 5 stars Reviewed June 11, 2013

We stayed 3 nights and had awesome time staying at this hotel! Very nice views and great location away from the town centre. People who like central location may not like this hotels location. Our check-in experience was fantastic. Hiro, the manager on duty was very helpful with our request to change rooms. All staff were very friendly. Rooms have... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2013 via mobile

Great place, very convenient...brilliant view of the lake and the mountains ...just kept clicking pics.....friendly and cheerful staff always willing to help. Easy access to the city as bus picks just from the entrance, very convenient and cheapest way to travel. Amenities are good too. The breakfast at the Rises (restaurant @ Mercure) was fab and three course dinner at... More

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See 3 more reviews by MuradMohamedali for Queenstown
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
June 9, 2013

Thank you so much for your lovely review - you outlined so succinctly all the fantastic reasons to stay at Mercure! We do hope to welcome you back to Mercure in the future, Michelle Dent, Sales and Marketing Mercure Queenstown Resort More

Agnes Water, Australia
2 reviews
5 of 5 stars Reviewed June 3, 2013

Our time spent at the Mercure Queenstown was not disappointing. Staff where very friendly. Our room was adequate with a breathtaking view of the mountains and township bellow. 'The View' restaurant was fantastic with the only regret being that we didn't book dinner before dusk and therefore could not enjoy the view from the huge windows the restaurant boast. Breakfast... More

Review collected in partnership with Accorhotels.com

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
June 9, 2013

Thank you for your lovely review. We are thrilled you enjoyed the location and our renowned friendly staff here at the Mercure. We hope you visit us again soon, Michelle Dent, Sales and Marketing Mercure Queenstown Resort More

Sydney, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 2, 2013

There had been a blizzard in Queenstown the day before our arrival. The whole town was covered in snow! Our room in the Mercure was clean , tidy with a very comfortable bed. The room was adequate in size with a bathroom that needs updating. However, the view from the room was so spectacular! The lake surrounded by snow covered... More

Review collected in partnership with Accorhotels.com

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See 3 more reviews by Leylandbros for Queenstown
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
June 9, 2013

Thank you so much for your lovely positive review - you are very, very lucky guests to experience our snow to the lake winter wonderland first hand! It’s great you also acknowledge the views and scenic outlook from all our accommodation rooms whether you choose Lake View or Garden View. We hope to welcome you back to Mercure again soon!... More

Sierra Vista, Arizona
Top Contributor
104 reviews 104 reviews
13 hotel reviews
Reviews in 40 cities Reviews in 40 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

The view from this hotel...wow. We had a Lakeview room and again wow. Our room was very nice and clean. I enjoyed the free WiFi in the lobby. The staff especially Ruci were super helpful in confirming tours and showing us how to get around. The city bus picks up right from the hotel and is the cheapest and easiest... More

Was this review helpful? Yes 1
See 3 more reviews by shell9163 for Queenstown
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
June 9, 2013

Thank you for your wonderful review. We are thrilled you enjoyed your stay in NZ with us. Along with the sensational views we really believe we offer a great option for those who really savor fantastic scenery. Please return to us in the Summer and enjoy great warm temperatures and a lovely garden deck to relax on. I have passed... More

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 30, 2013

After a frustrating check-in, I walked into my room and if it wasn't for that magnificent view, I would have walked straight back out. The room was very clean, which was great, the furniture was a little outdated, but the bed was pretty comfortable. Even though I received a nice welcome, I was not happy about the surprise $50 per... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
June 9, 2013

Thank you for your review. We were very surprised you felt you encountered a less than enjoyable checkin and information from our staff. As many reviews will attest to, this is one area in our service we are extremely proud of and we apologise you have not experienced the usual Mercure welcome. Our Wifi offer is being evaluated presently. We... More

Elk Grove, California
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 28, 2013

What a beautiful view of Lake Wakatipu! It's in a good location up a large hill.The rooms are large, clean and nice, but the broken bathroom counter and tiles were disappointing. The staff are very friendly and helpful. I reported the problem but told them we did not want to change rooms since we were staying for only 2 nights.... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
May 30, 2013

Thank you very much for your review. We are thrilled you enjoyed the sensational views we are lucky to offer our guests. We do apologise for the condition of the vanity in your bathroom. We are continuing a long term refurbishment of our accommodation rooms and bathrooms and hope you will see a marked improvement if you visit us again... More

Rotorua, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013

Friendly helpful staff, bedroom very large and comfortable although ours was a good distance from the lift. Evening meals were good and service was excellent. Breakfast in the morning was easy and as we generally like a small b'fast this was perfect to see you offered the $10 version, tea/coffee/toast and spreads. Buffet was available for those who wanted that... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review
May 30, 2013

Thank you very much for your review. We are thrilled you enjoyed the spacious accommodations and the various breakfast options available. We are also pleased you recognised the ease of our Connectabus service which arrives at our front door every 30 minutes. We hope to see you again soon, Kind regards, Michelle Dent Sales and Marketing Manager More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Friendly and helpful(8)
  • Lake view room(7)
  • New Zealand(6)
  • Little way(5)
  • Very nice(5)
  • Half hour(4)
  • Bus service(4)
  • Staff were friendly(3)
  • Swimming pool(3)
  • Reception staff(3)

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Queenstown
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Queenstown
#29 Family Hotels in Queenstown
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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Also Known As:
Mercure Resort Queenstown Hotel
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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Mercure Resort Queenstown
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