The room is average, quite old, even we upgrade to higher level of King superior with Lake view. We booked 2 rooms, one room with quite good view, one not so good with bushes in front. All fitting quite old even the room is quite big. the King is actually 2 single bed squeezed together. The mattress is too soft... More

We stayed 3 nights and had awesome time staying at this hotel! Very nice views and great location away from the town centre. People who like central location may not like this hotels location. Our check-in experience was fantastic. Hiro, the manager on duty was very helpful with our request to change rooms. All staff were very friendly. Rooms have... More

Great place, very convenient...brilliant view of the lake and the mountains ...just kept clicking pics.....friendly and cheerful staff always willing to help. Easy access to the city as bus picks just from the entrance, very convenient and cheapest way to travel. Amenities are good too. The breakfast at the Rises (restaurant @ Mercure) was fab and three course dinner at... More

Our time spent at the Mercure Queenstown was not disappointing. Staff where very friendly. Our room was adequate with a breathtaking view of the mountains and township bellow. 'The View' restaurant was fantastic with the only regret being that we didn't book dinner before dusk and therefore could not enjoy the view from the huge windows the restaurant boast. Breakfast... More

There had been a blizzard in Queenstown the day before our arrival. The whole town was covered in snow! Our room in the Mercure was clean , tidy with a very comfortable bed. The room was adequate in size with a bathroom that needs updating. However, the view from the room was so spectacular! The lake surrounded by snow covered... More

The view from this hotel...wow. We had a Lakeview room and again wow. Our room was very nice and clean. I enjoyed the free WiFi in the lobby. The staff especially Ruci were super helpful in confirming tours and showing us how to get around. The city bus picks up right from the hotel and is the cheapest and easiest... More

After a frustrating check-in, I walked into my room and if it wasn't for that magnificent view, I would have walked straight back out. The room was very clean, which was great, the furniture was a little outdated, but the bed was pretty comfortable. Even though I received a nice welcome, I was not happy about the surprise $50 per... More

What a beautiful view of Lake Wakatipu! It's in a good location up a large hill.The rooms are large, clean and nice, but the broken bathroom counter and tiles were disappointing. The staff are very friendly and helpful. I reported the problem but told them we did not want to change rooms since we were staying for only 2 nights.... More

Friendly helpful staff, bedroom very large and comfortable although ours was a good distance from the lift. Evening meals were good and service was excellent. Breakfast in the morning was easy and as we generally like a small b'fast this was perfect to see you offered the $10 version, tea/coffee/toast and spreads. Buffet was available for those who wanted that... More