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Mercure Resort Queenstown

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Sainsbury Road 9197, Queenstown 50071, New Zealand
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1 room 1 guest
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Mercure Resort Queenstown
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924 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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lincoln
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

One of my favourite places for views! Our room overlooked the Sound and as the hotel is on an elevated position it made the most of them. The hotel is a little outside of the main town but this, for us, was a bonus as it can be very lively there.There was a regular bus service that picked up from... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely positive review. We are pleased you took advantage of the Connectbus which comes to our door and back every 30 minutes and is so convenient to get to town and back and avoid all the parking challenges. We do hope you return to us to enjoy the sensational vista views again, Kind regards, Michelle Dent,... More 

Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

The views are exceptional from this hotel. The hotel itself is really tired, and it appears rundown. Even the chairs in the foyer had arm rests that had worn and pulled fabric. Our room was comfortable but the bathroom had a rusty shower rod, the bath had enamel chipped off and the smelled of a badly maintained drain. The staff... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased to say all our Lobby furniture is being replaced in the very near future. We apologise for the odor and bath fixtures in your bathroom and will endeavor to ensure we address these issues promptly for our guests. We do hope you return to us to enjoy the sensational views again, Kind... More 

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

Organized a Conference and Tradeshow for 110 people. The staff at this place are amazing,nothing a hassle or bother, a credit to any place and up there with any - one including international venues. All amenities A1 Have no hesitation in a unconditional reccommediation

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your wonderful review. We are thrilled the entire team assisted you to a very successful conference for your group. We do hope to welcome you back again on the next opportunity to stay for business or leisure! Kind regards, Michelle Dent, Mercure Queenstown More 

Brisbane Region, Australia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Oh wow this Hotel had such breathtaking views from every angle. Would Highly recommend paying a few dollars extra for the breathtaking view of the Remarkables. It was so well appointed with two beautiful restaurants, fantastic and helpful staff and awesome facilities. A lovelt comfortable place to stay. Would def recommend!

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your wonderful review. The best review we receive is that you would return and recommend us so we look forward to welcoming more of your friends and family soon! We do hope to see you again too at Mercure on your next visit to Queenstown. Kind regards, Michelle Dent, Mercure Queenstown More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed in a room with lake views and the mountains were so beautiful. Was a perfect view, more than expected from a hotel window. You could see the snow glowing off the top late at night. I am vegan, the restaurant was very happy to adjust some of their menu to suit me. Staff were very friendly and helpful.... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you enjoyed your stay with us overall and saw the great value in staying in our location with the sensational views we enjoy every day. Please note for your future stay we are in the process of replacing all our fridges which should be fully completed in the coming weeks. We look... More 

Level Contributor
10 reviews
4 of 5 stars Reviewed 2 weeks ago

For our first holiday together this Hotel was great. We checked into the hotel a day late due to flight issues and Alfredo was more then helpful, helping us get a room with an AMAZING view. (041) recently refurbished room. Bed is incredible. If it fit in my luggage I would take it home. Not many channels on TV. But... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are so pleased you enjoyed your stay with us and especially you enjoyed the hospitality extended by Luca and the entire team. We have noted your comments regarding the restaurant are addressing this presently with our Executive Chef. We do hope to see you at Mercure again soon! Kind regards, Michelle Dent, Mercure Queenstown More 

Erina
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Had a great view, great staff nothing was a problem for them, friendly and helpful with anything asked for. Looking forward to staying there next snow season and for a bit longer. Well done management and staff thanks for a great stay.

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear John, thank you for your wonderful review. We are thrilled you will return to us again on your next extended trip and look forward to welcoming you back! Kind regards, Michelle Dent, Mercure Queenstown More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great views from our lake view room (038). Almost worth the nightly tariff just for the panorama. Room was comfortable and warm, some minor cosmetic issues and mediocre tv reception. Dislike the glass bathroom door, would lack privacy for some people as does nothing to block toilet noises. Buffet Breakfast was decent value if you book ahead at $18 for... More 

Was this review helpful? Yes 1
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We do apologise for the issues with your TV reception and have noted this for our Maintenance team to improve. We are thrilled you will return to us again on your next trip so we look forward to welcoming you back! Kind regards, Michelle Dent, Mercure Queenstown More 

Roma, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived, the staff were fantastic. Really welcoming and really knowledgeable and helpful with all of our questions. The hotel had recently been renovated so our room was lovely and the view across the lake to the snow capped mountains was spectacular. We ate at the restaurant a few nights and the staff maintained their high, friendly... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely positive review. We do hope you return to us soon on your next winter holiday or better yet return in the Summer to enjoy more warmer fun filled activities! Kind regards, Michelle Dent, Mercure Queenstown More 

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