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All 61 Queenstown hotels

Mercure Resort Queenstown

3.5 of 5 Hotel   |   Sainsbury Road 9197, Queenstown 50071, New Zealand
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Ranked #36 of 61 hotels in Queenstown
A recent review
4 of 5 stars reviewed 2 days ago
karabatraveller Sydney
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708 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My son and I stayed 5 nights at the Mercure for a ski trip. The hotel was booked through an agent, and I was advised I would not receive any frequent flyer points, nor would I accumulate an Accor points. This was disappointing. Check in was swift and efficient, and very helpful in explaining how to go about arranging ski... More

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Hamilton & Waikato Region, New Zealand
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

As previous reviews have stated, this hotel needs refurbishing. Our room was adequate, but the bathroom was very outdated. The view of the lake and mountains was stunning, but unfortunately also overlooked a very sad looking pool area. The staff member on the front desk was lovely and helpful.

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Sydney, Australia
1 review
4 of 5 stars Reviewed 6 days ago NEW

I went to NZ to ski for the first time. the skiing was not good but the staff at this hotel went above and beyond what was required. Although the hotel is a little dated the staff and view more than made up for it. Waking up looking over a beautiful lake to sun-drenched snow topped mountains was very hard... More

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12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed last week with family....building getting tired but great views and lamb special in restaurant was very good. Given it was school hols it was busy and told of screaming excited kids. Only a few minutes back into town.

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Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Never have I written a review for a hotel, however felt compelled to after this shocking 4 night stay. Having not been to queenstown in over 10 years we were very excited to return, sadly our stay in mercure immensely decreased our queenstown experience. We booked Mercure for the sole reason that we could get points for our leclub Accor... More

Was this review helpful? Yes 2
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear Curious traveller, Thank you for your review. We are disappointed you did not enjoy your stay with us. It unfortunate you had not understood the terms and conditions of Le Club which clearly states qualifying stays are those that are booked by the member directly with the Hotel. We do feel we offer a full, fresh and varied selection... More

14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed (2 adults, 1 child aged 12) at the Mercure in Queenstown last week. After reading the comments at Trip Advisor, we upgraded to a renovated lake view room (luckily one was available). Our stay was very pleasant. The room and bathroom were lovely. I feel the cold and when I rang Reception, they brought up a heater. Everyone... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear LizzieL, Thank you for your wonderful review. We are especially pleased you enjoyed the hotels VISTA Restaurant and that you enjoyed the convenience of not going out on these chilly winter nights and still enjoyed a fantastic dining experience. We hope you return to us again on your next ski holiday! Kind regards, Michelle Dent, Mercure Queenstown More

sp brasil
18 reviews 18 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed there on our honeymoon And it was fantastic. We absolutely loved The hotel. What a view! You can see The beautiful mountains, it is Very peaceful. The restaurant is good, we hád a great soup, wine And capuccino. The room is standard. It hás a laundry near The lobby, we traveled for almost a month so it was... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear Amo V, Thank you for your lovely review. We are pleased you enjoyed the hotel and its facilities on your very special summer trip to NZ. We do hope you make it back for an anniversary treat! Kind regards, Michelle Dent, Mercure Queenstown More

Melbourne, Australia
Top Contributor
51 reviews 51 reviews
44 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my Mum while visiting Queenstown. The room was fairly spacious and modern, with fantastic views of the lake. The bathroom was perhaps a little dated, but nothing to be concerned about. The hotel is about a 15 minute walk mostly uphill from the town centre and shops, or a very short drive with plenty of free... More

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear Landersonic, Thank you for your positive review. We are pleased you and your Mum enjoyed your stay with us. Next time being your bathers and make sure you visit our hot spa pool, enjoyed by everyone in all seasons. We certainly look forward to you returning on your next trip to NZ, keep a look out for those great... More

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Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Resort Queenstown 3.5*
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

189 photos of this hotel

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style
#6 Ski-In / Ski-Out Hotel in Queenstown #9 Business Hotel in Queenstown #30 Family Hotel in Queenstown
Hotel Class
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
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