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Mercure Resort Queenstown

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Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
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Ranked #40 of 58 Hotels in Queenstown
A recent review
4 of 5 stars reviewed yesterday
roaming_kiwi58 christchurch
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847 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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christchurch
Top Contributor
85 reviews 85 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed just one night at this hotel. We usually stay at the Novotel in central Queenstown, but the prices have increased recently and it was asking more than what we wanted to pay on this last trip. So we decided to try the Mercure instead. The location is a bit out of central Queenstown, so not nearly as convenient,... More 

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Bunbury, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Two night stay on 17 & 18/03/2015. Great hotel, great room, fantastic views over lake Wakatipu. Better than usual meal selection; good value with no need to head down the hill to the CBD for meals. Great breakfasts. Room spacious and comfortable, bed too cosy. Although approx. 10 mins by bus from the CBD, this is not a real disadvantage... More 

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Perth, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We enjoyed some beautiful views over Lake Wakatipu from the bar and restaurant area but the ground floor room we occupied opened onto a garden. The standard king room was comfortable and spacious but well worn and in need of renovation and modernisation, especially the bathroom. The chairs in the room were well worn and the curtain showed signs of... More 

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Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

The view of the lake is very nice, just a shame there are no balconies to enjoy it from. Very helpful and friendly staff who answered all our questions. The room was fine but nothing special, and we switched the refrigerator off because it was keeping me awake. The spa was great however. Overall not bad, but could do with... More 

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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I booked this holiday on 14/2 for 24/2 not knowing I booked the wrong month, should have been March. I arrived and they said sorry nothing I can do about it not even a discount. So I walked out devastated, cost me $200 for nothing!!! No empathy at all. I will never book them again!

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 2 nights before moving to Novotel Queenstown. The resort is located 1minute drive from the city. The room we stayed in had a really nice view from the bedroom and we also enjoyed some dinner there. The restaurant also had really nice view.

Review collected in partnership with Accorhotels.com

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Auckland, New Zealand
Contributor
17 reviews 17 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Mercure in France is great. Mercure in Queenstown is not. They charged us $350 for a room with stained carpets, noisy refrigerator and plastic fittings in the bathroom (shower over tub). The view of the lake was nice, but there were dirty windows and there are no balconies. Insult to injury was a damage deposit charged at check-in ( the... More 

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West Auckland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Easy check in process very helpful and friendly staff who have lots of knowledge on the area really nice economical food in the restaurant amazing views from my room over lake wakatipu! my only concern was the toilets took for ever to quiet down after you flushed them and the fridge was very noisy at night time and when I... More 

Review collected in partnership with Mercure Hotels

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Menai, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed in Queenstown during the absolute peak and the hotel was full. That really stretched the fa cities and staff at breakfast time but they managed well. It is a bus trip or a very steep climb between the Hotel and downtown but the view is amazing. Laundry facilities good. Room comfortable.

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you had a comfortable stay. We are extremely busy at the moment and you are right, it does place pressure on our outlets from time to time, however we are pleased our team served you well despite this. We do hope you return on your next visit to Queenstown to enjoy the... More 

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