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Mercure Resort Queenstown

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Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
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73%
Positive reviews?

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    906 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (163)
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      (217)
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    Adelaide, Australia
    1 review
    5 of 5 stars Reviewed 2 days ago NEW

    Recently my partner and a friend travelled to Queenstown for the ski season. After booking a room with a view I wasn't all too sure whether the view would be worth it. One word....incredible! The view of the lake and the snow capped Remarks in the back was just amazing. The resort itself was perfect, friendly staff, great food and... More 

    Was this review helpful? Yes
    Level Contributor
    5 reviews
    5 of 5 stars Reviewed 3 days ago NEW

    Room was very spacious and cleaned daily View of the lake and mountains was amazing Staff were always so helpful and polite Food was perfect and very reasonably priced compared to the restaurants in the city Laundry was cheap and helpful for smelly wet ski gear About 5 min drive to Main Street When you book, ask for a newly... More 

    Was this review helpful? Yes
    Milwaukee, Wisconsin
    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    2 of 5 stars Reviewed 4 days ago NEW

    We were given a double room when we asked for a king room. We were told we couldnt switch rooms and we should just push the bed together. People can see right into our room from outside, $16 per day for slow wifi that barely works. And our room had beer bottle caps and a dirty fork on the floor... More 

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    Malang, Indonesia
    Level Contributor
    23 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 14 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    big room with 2 queen size bed. very comfy bed. good heater so i don't feel winter at all. free wifi with unlimited quota and high speed, room with amazing view of lake wakatipu. this hotel is highly recommended for who wants to stay at queenstown. 5 minutes drive to downtown area. room at lobby level is better than basement... More 

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    Wollongong, Australia
    Level Contributor
    13 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    My family & I only stayed here for one night that turned out to be the coldest night in Queenstown in the last 60 years since recording commenced. The staff were very friendly & welcoming. I was most impressed when they told me, upon arrival that they had received my email & had made arrangements so that my wheat, egg... More 

    Was this review helpful? Yes
    Queensland, Australia
    Level Contributor
    27 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    4 of 5 stars Reviewed 1 week ago

    This hotel was a short drive from the main centre of town. They have the local yellow bus leaves from the front door every half hour. It is cheaper to get a go card and top it up. The staff were very friendly, very helpful and very pleasant. Could not complain about a single one of them. The food was... More 

    Was this review helpful? Yes
    MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

    Thank you for your review. We are thrilled you enjoyed our service and hospitality on your recent stay. We are especially pleased you enjoyed dinner at the Vista Restaurant and have taken note of your feedback regarding Breakfast. Just to clarify we certainly do offer access to our VISTA Restaurant for disabled guests. We are disappointed and apologise sincerely you... More 

    Perth, Australia
    Level Contributor
    58 reviews
    27 hotel reviews
    common_n_hotel_reviews_1bd8 41 helpful votes
    3 of 5 stars Reviewed 1 week ago

    Only stayed one night. The view is magnificent but the hotel is a decent walk from town up a huge hill . Do not stay here unless you are prepared to use the bus or have a car. Breakfast was average. We would recommend staying closer to town if you plan on going out in the evening. Bar made a... More 

    Was this review helpful? Yes
    MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

    Thank you for your review. For our future guests please note we have a payable bus service every 30 minutes to town and back and this avoids the parking challenges in the CBD. By being 3 minutes drive from town we are also afforded the most sensational views. Kind regards, Michelle Dent, Mercure Queenstown More 

    Dubbo, Australia
    Level Contributor
    8 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    I booked through a travel agent, which is not my usual method so I was a bit nervous. The deal the agent got was quite cheap, so I was not sure what I was getting myself into! However, I was very happy with the hotel in general. My room was spacious but warm, the bed was amazingly comfy, and the... More 

    Was this review helpful? Yes 1
    MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

    Thank you for your lovely positive review. We are so pleased the renovations didn’t impact your stay. We are all completed now and look forward to welcoming you back to see the finished product! Come back soon, Kind regards, Michelle Dent, Mercure Queenstown More 

    Chicago, Illinois
    Level Contributor
    61 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    (actual trip date: September 2010) Loved the views from the hotel - both from the dining area and the room. friendly staff. This was not tourist season, so it was very quiet. It was a litte far from town, however, there as bus service.

    Was this review helpful? Yes
    MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

    Thank you for your positive review. We hope you return to us on your next trip to NZ. Kind regards, Michelle Dent, Mercure Queenstown More 

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