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Mercure Resort Queenstown

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Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
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Mercure Resort Queenstown
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902 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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    (217)
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Malang, Indonesia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

big room with 2 queen size bed. very comfy bed. good heater so i don't feel winter at all. free wifi with unlimited quota and high speed, room with amazing view of lake wakatipu. this hotel is highly recommended for who wants to stay at queenstown. 5 minutes drive to downtown area. room at lobby level is better than basement... More 

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Wollongong, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My family & I only stayed here for one night that turned out to be the coldest night in Queenstown in the last 60 years since recording commenced. The staff were very friendly & welcoming. I was most impressed when they told me, upon arrival that they had received my email & had made arrangements so that my wheat, egg... More 

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Queensland, Australia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was a short drive from the main centre of town. They have the local yellow bus leaves from the front door every half hour. It is cheaper to get a go card and top it up. The staff were very friendly, very helpful and very pleasant. Could not complain about a single one of them. The food was... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are thrilled you enjoyed our service and hospitality on your recent stay. We are especially pleased you enjoyed dinner at the Vista Restaurant and have taken note of your feedback regarding Breakfast. Just to clarify we certainly do offer access to our VISTA Restaurant for disabled guests. We are disappointed and apologise sincerely you... More 

Perth, Australia
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Only stayed one night. The view is magnificent but the hotel is a decent walk from town up a huge hill . Do not stay here unless you are prepared to use the bus or have a car. Breakfast was average. We would recommend staying closer to town if you plan on going out in the evening. Bar made a... More 

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MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. For our future guests please note we have a payable bus service every 30 minutes to town and back and this avoids the parking challenges in the CBD. By being 3 minutes drive from town we are also afforded the most sensational views. Kind regards, Michelle Dent, Mercure Queenstown More 

Dubbo, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked through a travel agent, which is not my usual method so I was a bit nervous. The deal the agent got was quite cheap, so I was not sure what I was getting myself into! However, I was very happy with the hotel in general. My room was spacious but warm, the bed was amazingly comfy, and the... More 

Was this review helpful? Yes 1
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely positive review. We are so pleased the renovations didn’t impact your stay. We are all completed now and look forward to welcoming you back to see the finished product! Come back soon, Kind regards, Michelle Dent, Mercure Queenstown More 

Chicago, Illinois
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

(actual trip date: September 2010) Loved the views from the hotel - both from the dining area and the room. friendly staff. This was not tourist season, so it was very quiet. It was a litte far from town, however, there as bus service.

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your positive review. We hope you return to us on your next trip to NZ. Kind regards, Michelle Dent, Mercure Queenstown More 

Darwin, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

A friend and I stayed at the resort for 10 nights during the peak of ski season and we couldnt have been happier. From the friendly and helpful staff (special mentions to Karen and Luca behind the bar, who were happy to listen to our crap talk and Alfredo behind the desk for giving us some local tips) to the... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review of your stay. We are pleased you enjoyed your stay overall and that you will return to us – this is the best review comment!! We look forward to welcoming you back, Kind regards, Michelle Dent, Sales Manager More 

Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Amazing food in Vista, place has been painted etc too so it looks amazing! The view is just epic though, you need to see it! (Breakfast services was average but owell). I have been a couple of times to this hotel and have just booked my wedding there, I love it!

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Dear Jess, thank you for your review. We are excited to be hosting your wedding in the New Year and look forward to seeing you again soon! Kind regards, Michelle Dent, Mercure Queenstown More 

Christchurch, New Zealand
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First time staying at this Hotel, we booked online and requested a lake view, that way no room deposit was required, arrived at the airport and just used the local Connecta bus line to get to the hotel which worked well. We were greeted at reception by staff who were very pleasent, we had to wait a short time for... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We apologise for the housekeeping delays and have addressed this with our team. We are very pleased you enjoyed the hotels, staff, cuisine and Lounge bar atmosphere and views. Please come back and enjoy the fantastic views on your next trip to Queenstown! Kind regards, Michelle Dent, Mercure Queenstown More 

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