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All 60 Queenstown hotels

Mercure Resort Queenstown

3.5 of 5 Hotel   |   Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
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Ranked #37 of 60 Hotels in Queenstown
A recent review
3 of 5 stars reviewed yesterday
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746 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
2 reviews
3 of 5 stars Reviewed yesterday NEW

We stayed in a deluxe lakeside room. The view was great. Unfortunately the room was nothing special. Took a long time for the water to turn hot. The bathroom was always freezing. No underfloor heating. In arrival the milk in our fridge was frozen and when the staff member finally came to replace it gave us a talking to about... More

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Napier, New Zealand
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice view but that's about it. Quite disappointed with our "superior" king room. Very dated furnishings, dark room, over bath shower (with cold shower curtain) and as for the advertised free WiFi, its only free in the lobby. Get with the times. Also what's with charging twice as much to the credit card for security than most other hotels, when... More

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Hyderabad, India
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The resort is excellent in location wise as well maintenance. The staff are courteous and helpful. The property is not recorded on GPS I carried. Probably to update the data of the property. Though it is named as resort it is a typically Accor property and a hotel.

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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Prime location just a short walk or drive out of town. It's nestled onto of a sizeable hill so views are fantastic. It has a pool, spa but no gym. Rooms were well equipped but had wear on chairs and tables. It does badly need refurbishing. Staff are super friendly and accommodating. Will stay again.

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Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Mercure resort has one of the best views among all hotels I have stayed. The views from the room/restaurant was to die for. Resort definitely needs some renovations but the staff are vary friendly & helpful and make up for anything that is lacking. This is a perfect place for families who are looking for some peace in the Queenstown,... More

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Vientiane, Laos
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Located just outside Queenstown. You can catch the local bus directly outside the resort into town (recommended as hill is steep to climb!) If you have a hire car should be fine. Clean and well maintained. Friendly reception staff. Towels forgot to be replaced daily but when we called reception, they offered us new ones right away. Would stay here... More

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Dunedin, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

Although my family and I only stayed for a night at Mercure Resort Queenstown, we felt very satisfied. We enjoyed a beautiful view from our bedroom. One thing that could be improved is to provide a shuttle bus from the hotel to the downtown. Anyway, we would be happy to stay there again.

Review collected in partnership with Accorhotels.com

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Top Contributor
114 reviews 114 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We (2 adults and 2 children) stayed in a family room (2 queenbeds in a one room with ensuite bathroom). The view was spectacular. The thing I like about Mercure is you always know what to expect. Yes the hotel is a little old but the service was very good, clean linen etc. Luca in the bar was great: a... More

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  • Friendly and helpful(3)
  • Little way(3)
  • Bus service(3)

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Resort Queenstown 3.5*
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

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