We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 61 Queenstown hotels

Mercure Resort Queenstown

3.5 of 5 Hotel   |   Sainsbury Road 9197, Queenstown 50071, New Zealand
Hotel website
Hotel deals
Hotel amenities
Special Offer
Up to 30% Off
Save Saved
You added Mercure Resort Queenstown to your Saves list
Mercure Resort Queenstown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #36 of 61 hotels in Queenstown
A recent review
3 of 5 stars reviewed yesterday
jburne22 Gold Coast
  • Overview
  • Reviews (710)
  • Photos (189)
  • Amenities
  • Q&A
  • Room tips (114)
  • Location
  • More
Write a Review

710 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Gold Coast
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I'm going to try and write this as a compliment sandwich as it wasn't all bad. We stayed for six nights in a garden facing room: Pros: -free parking -free 30min/day wifi in lobby -spacious room Cons: - limited parking spaces -wifi difficult to connect to during busy times - room was very loud! We could hear everything next door... More

Was this review helpful? Yes
Toowoomba, Australia
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We did expect a bit more for the name but it was still good. The view was the most incredible part!!! I would highly recommend a lake view room on either 3rd or 4th floor. The service was excellent, all the staff very friendly. The breakfast was so good. Big selection and very fresh. Only downfall was the rooms are... More

Was this review helpful? Yes
Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I went to queenstown to have a lovely holiday and Mercure fulfilled our dreams and gave us the service and friendly hospitality that is so hard to find in Australia. Loved EVERY second, no matter how "outdated" the room was. - Alana, Perth.

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My son and I stayed 5 nights at the Mercure for a ski trip. The hotel was booked through an agent, and I was advised I would not receive any frequent flyer points, nor would I accumulate an Accor points. This was disappointing. Check in was swift and efficient, and very helpful in explaining how to go about arranging ski... More

Was this review helpful? Yes 1
Hamilton & Waikato Region, New Zealand
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

As previous reviews have stated, this hotel needs refurbishing. Our room was adequate, but the bathroom was very outdated. The view of the lake and mountains was stunning, but unfortunately also overlooked a very sad looking pool area. The staff member on the front desk was lovely and helpful.

Was this review helpful? Yes
Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

I went to NZ to ski for the first time. the skiing was not good but the staff at this hotel went above and beyond what was required. Although the hotel is a little dated the staff and view more than made up for it. Waking up looking over a beautiful lake to sun-drenched snow topped mountains was very hard... More

Was this review helpful? Yes
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed last week with family....building getting tired but great views and lamb special in restaurant was very good. Given it was school hols it was busy and told of screaming excited kids. Only a few minutes back into town.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Mercure Resort Queenstown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mercure Resort Queenstown? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Friendly and helpful(3)
  • Bus service(3)
  • Little way(3)

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Resort Queenstown 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Priceline, Tingo, Agoda, Hotels.com, TripOnline SA, ACCOR, BookingOdigeoWL, Venere and Otel so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown

189 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (179)
View from room (34)
Hotel & grounds (20)
Room/suite (41)
Bathroom (10)
Dining (14)
Pool/beach area (2)
Other (58)

Management photos: Courtesy of the property manager

All management photos (11)
Dining (2)
Room/suite (4)
Hotel & grounds (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style
#8 Ski-In / Ski-Out Hotel in Queenstown #9 Business Hotel in Queenstown #28 Family Hotel in Queenstown
Hotel Class
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer