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Mercure Resort Queenstown

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Sainsbury Road 9197, Queenstown 50071, New Zealand
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Mercure Resort Queenstown
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Mercure Resort Queenstown
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889 Reviews from our TripAdvisor Community

Traveler rating
    246
    400
    161
    56
    26
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218
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Clean room, nice shower, nice bed, great views from our bedroom, not very far from the City Center (15 min walking or $12 taxi) the bus stops right in front of the hotel as well. The only thing that I didn't like was the sauna otherwise everything was all good.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

We booked a double garden room which was quite spacious and fairly clean for an old room, although the carpets and curtains were stained quite badly due to age and the heater needed updating. The breakfast buffet was average with a decent selection of foods for $23- scrambled eggs were however, horribly runny on more than one occasion (looked nothing... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you enjoyed your stay overall and have taken note of your comments regarding the carpets and scrambled eggs to address these issues. We do hope you return to us soon as our refurbishment is very close to being completed! Kind regards, Michelle Dent, Mercure Queenstown More 

Dunedin, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for the weekend during the winter festival. Check in was a breeze and staff were great. Room had everything needed, although the Internet was very slow. View from bar was stunning. Not too far from town, would happily stay here again.

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely review. We are always pleased when our fellow Otago citizens come to visit! We do hope you return to us soon as our refurbishment is very close to being completed. Kind regards, Michelle Dent, Mercure Queenstown More 

New Zealand
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I came here expecting a nice property, and was blown away at the quality of the room, view, service and price. The room was newly refurbished, in tasteful modern decor, and comfortable furnighings. The view out the window was absolutely exquisite! Any traveller who wants to enjoy the wonders of Queenstown lakes and mountains needs to have this room 033.... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your sensational and comprehensive review. We are thrilled you were spoiled – this is what we aim to do on everyone’s vacation here at Mercure! Thank you also for being a valued member of Accor Plus. We look forward to welcoming you back to Mercure, Kind regards, Michelle Dent, Mercure Queenstown More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 3 nights at the resort and we placed in a recently renovated Lakeview room (031). The view in the morning was spectacular and the room was a constant temperature but we felt the door lock that didn't always work and the bare looking room didn't give us the full 5/5 experience. The room was missing a desk in... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your wonderful, positive review. We are pleased you enjoyed the wonderful views. We apologise the door lock caused an issue on your stay we have rectified this issue now. Please do return to see the rest of the refurbishment which includes the Lobby and Vista Restaurant currently being completed. We look forward to welcoming you back to... More 

Philippines
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location was a bit far from the city centre, but love the lake views that we have from our room, stayed here for 3 nights, and we are all happy and contented with the rooms. 2 double beds each room (room 211, 212, 213 and 214), very spacious. Bathroom was clean and toiletries were complete. Laura, the duty manager was... More 

Was this review helpful? Yes
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are pleased you enjoyed your stay and the lovely hospitality extended to you by Laura. Please do return to us soon! Kind regards, Michelle Dent, Mercure Queenstown More 

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