We really enjoyed our stay at the Heritage. Alerted by a negative review on this website we asked for a non-smoking room which we got. We had a connecting room, but luckily as it was a quiet time of year we didn't have anyone next to us. We had a deluxe room with a lakeside view and it was magnificent.... more

Maybe I was swayed by the beauty of Queenstown, by the native ducks on our terrace, by the early snowfalls blanketing the Remarkables straight opposite our condo, or was it just the comfort of the 3 bedroom villa. I don't know, but we had an absolutely wonderful stay. I can't believe that I have reached the age of 44, been... more

We stayed at the Heritage Hotel in Queenstown for our 1 year anniversary. We arrived in 1 September which was coming up towards the end of the ski season. However, there was still a little snow on the mountains so we were happy. The Heritage is located about a 10 minute walk from the main streets of Queenstown, up a... more

We had previously had excellent stays at other Heritage Hotels but this one let them down badly. We were only in Queenstown for a short stay, so it would have been optimal to lodge 'downtown', so you could just wander in and out of the hotel at whim. Unfortunately, the Heritage is located way out of town and you either... more

Booked through ski max - very cheap snowboard package deal. Was expecting the worst but Heritage was actually very modern, quite stylish, and the rooms, service and facilities were all top notch. Not fantastic but certainly hearty breakfast went down well also. We had one of those rooms with adjoining room doors, (probably due to package) so this was probably... more

Upon arrival at the hotel we were informed that we had been upgraded to a villa. This is basically a 3 bedroom, 2 bathroom house with a fully equipped kitchen. It was so nice, we went grocery shopping and made dinner in the villa for both nights we were there. Then sat on the patio with a glass of wine,... more

We were a group of four frequent travellers (2 from India/Australia and 2 from Germany), and we all had a terrible stay at the Heritage. My husband and I are from Germany and we stay in hotels globally from Monday to Friday. Usually we write up positive reviews of hotels we like, however due to extremely poor service at this... more

Queenstown is a busy town all year long, that very few hotels were already booked. So I picked the Heritage with fingers crossed based on the up and down reviews of this hotel. The first night we checked in we got a standard room, very spacious nice bathroom and easy to get around, since the hotel was so full then... more

I was expecting much more, given the NZD$275 rate for a lakeview junior suite. Service was poor. They didn't have our reservation for the first of our two stays (they did have the reservation for the second stay) and they only grudgingly gave us a room. And when the internet did not work properly, they refused to remove the charge.... more