Staff are very helpful, we arrived in the middle of a fire alarm and the staff were still helpful under the added pressure. Clean room great view. more

Stayed here for 2 nights. Got a view room... but it was obstructed by other hotel buildings in front of it. If you pay extra for the view, make sure to get a good view! The rooms were nice and large, we appreciated getting an upgrade to the 4th floor. The beds were very soft, beware for your back. Also... more

A small walk into town but the Hotel gives you with a ticket to travel for free on the bus which leaves twice an hour from the Hotel and returns twice an hour. The rooms are clean just make sure you get a room with a view of the mountains and lake rather than over looking the pool. more

My partner and I stayed here for five nights during our recent trip to New Zealand. We loved it! We got a great deal through Expedia for a deluxe room and breakfast daily. Our room was located in the Forest Wing, and although we didn't pay for a lakeview room, we were lucky enough to have a partial view of... more

Just got back from 7 nights at the Heritage and again the hotel was just as good as our last visit back in 2005. We travelled with 13 family members and took 2 Villas and lakeview room for the week and we all had a fab time. The staff were really helpful, especially Micheala who handled the group booking for... more

My husband and self spend four nights at the Heritage Hotel, Queenstown late August 2008. We encountered several hiccups on our stay then due to booking a room with a Lake View, however this did not happen. It was our Honeymoon, it was very dissappointing to say the least! We did contact the Hotel re the dissappointment, they were very... more

We stayed at the Heritage Queenstown for a couple of nights at the beginning of a driving holiday in New Zealand. It also turned out to be the beginning of the ski season, and the hotel was packed. Nevertheless, reception staff seemed calm and was very helpful. The restaurant was, however, overcrowded for breakfast, and the quality of the service... more

I was very impressed with these villa apartments. I booked via internet direct with hotel on one of their options that provides villa and breakfast. Lake view villas are essential since the view is spectacular, uninterrupted of the Remarkables mountain range and the lake. The location was very quet and away from the hub bub of the town. The accommodation... more

My wife and I stayed here in August having booked directly with the hotel. We hd booked a lakeview studio. We did have upgrade vouchers but unfortunately due to heavy bookings they were unable to upgrade us. Booking in was very smooth and very welcoming. Chatted to both the reception staff (Paul and Sarah) and they were both a credit... more