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BEST WESTERN Cranbury Court

19 - 23 Gorge Road, Queenstown 9348, New Zealand
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1 room 1 guest
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BEST WESTERN Cranbury Court
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150 Reviews from our TripAdvisor Community

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Traveler rating
    62
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    22
    7
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64
28
3
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Brisbane, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here in August 2015 and the 2 bedroom apartment (apartment 4T) we stayed in was a great size for our family (2 adults and 2 children). The apartment was clean and everything we needed was there (including washing machine and dryer). We had a great view of the mountain with the gondolas and my kids loved watching the... More 

Was this review helpful? Yes
Manager M, Front Office Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for your recent review. We are glad to hear that you enjoyed our apartments and central location. We look forward to seeing you back again. More 

New Jersey
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay in Queenstown at the Best Western Cranbury Court. Our accommodations were excellent - spacious and with all of modern conveniences to make our stay comfortable. It was truly a home away from home. The staff is great. The ladies who cleaned our room did an excellent job. The receptionist at the front desk was very... More 

Was this review helpful? Yes
Manager M, Owner at BEST WESTERN Cranbury Court, responded to this review

Thank you for your review of your recent stay at our apartments. It is always very encouraging to receive such wonderful comments and we are happy to hear that your visit to Queenstown was a memorable one. I have passed your comments onto our housekeeping staff. Kindest regards. More 

Greta, Australia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in late July for 7 nights and having stayed at a number of other hotels in Queenstown found the Cranbury Court to be a great find. The staff were really friendly and the apartments had a great layout and were very clean and the was an in room washing machine and dryer!!!! Vital with small kids. The hotel... More 

Was this review helpful? Yes
Manager M, Front Office Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for your recent review. Our apartments are well suited to families and we are glad to hear that you enjoyed the facilities. Daily servicing is not included in the rate for any bookings through third party sites so please contact us direct for your next stay to receive the best rates and service. More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

A great bunch of people, very responsive from the moment of booking until we left, and were unhesitatingly accommodating when we had sick kids. Highly recommended. Great location and accommodation too.

Was this review helpful? Yes
Manager M, Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for taking the time to review your recent stay. We enjoyed having you and your family staying with us and hope that your children are now well and over their bug! Hope to see you again one day. More 

Sunbury, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Myself and seven other friends stayed here over the 8 nights and was very amazing with great facilities with very friendly and helpful staff. Few Internet problems that were sorted out as soon as asked about very clean and I would highly recommended the apartment with a great views.

Was this review helpful? Yes
Manager M, Front Office Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for your recent review. We are glad that you enjoyed staying in our apartments and the facilities they have. Hopefully next winter will have the same great snow conditions that we have enjoyed this year and we will see you back again. More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed 4 weeks ago

Great bedroom configuration, very helpful and friendly staff, location was very close to the centre, well stocked kitchen and perfect having the washing machine and dryer. Internet was a bit hit and miss but not bad enough to complain about. Only downfall was maybe the slanting windows down onto the bed, so condensation ran down the walls onto the beds.... More 

Was this review helpful? Yes
Manager M, Front Office Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for your recent review of our property. We are glad you enjoyed the great facilities our apartments have to offer and enjoyed our central location. We apologise for the condensation problems in the lower bedroom which often happens in winter. We will discuss this with the team and see what solutions we can come up with. The design... More 

Christchurch, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Six ladies stayed at the Best Western Cranbury Court for two nights. We arrived early and were able to go straight to our room, which was wonderful. We booked the 3bedroom, 2bathroom unit which was perfect for us. Great location as it was an easy walk into town. Yes there is a slight hill to walk up, and we had... More 

Was this review helpful? Yes
Manager M, Front Office Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for reviewing your recent stay at our complex. We are happy to hear that you enjoyed the facilities offered in your apartment and our great, central location. We would love to see you back to stay again and please contact us direct for the best rates. More 

Tamworth, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 15, 2015

Stayed here with a group of friends over 9 nights. The apartments themselves were fine for the most part, and in a decent location. However there were many downsides. One of the windows that was above one of the bedrooms leaked every time it rained, and the internet can be a bit hit and miss. The second apartment didn't have... More 

Was this review helpful? Yes 3
Manager M, Manager at BEST WESTERN Cranbury Court, responded to this review

You were part of a group of 10 people over 2 apartments. Our apartments are fully self-contained and they all have vacumn cleaners. As advised in the Compendium in your apartment and also displayed on the sign in your room, we complete a partial service where beds are made, amenities re-stock and towels changed if required. We were never made... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 15, 2015

This was my first overseas trip, i was expecting to have a great time however on multiple occasions i was left in tears due to rudeness from the Manger of these apartments.... The apartments themselves are nice enough. However this is let down by poor housekeeping including not making of some beds or providing fresh towels or toilet paper, the... More 

Was this review helpful? Yes 2
Manager M, Manager at BEST WESTERN Cranbury Court, responded to this review

Thank you for taking the time to review your recent stay at our complex. I am pretty positive that you are also one of the group of 10 guests who stayed in two apartments. We provide a partial daily service on all bookings made direct. The housekeepers do make the beds daily but they will not make a bed if... More 

Brisbane, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 12, 2015

I stayed here for 10 days, my trip to Queenstown was great, the only downside was this accommodation. Key points are: 1. Internet - Wi-fi is included however it is unstable, if you do manage to log on you will have to resist the urge to throw your phone / pc / tablet out the window due to frustration of... More 

Was this review helpful? Yes 5
Manager M, Manager at BEST WESTERN Cranbury Court, responded to this review

You were one of a group of 10 people that stayed in 2 apartments. We apologise for the issues with the internet and we did contact the company that facilitates this service and they are currently working on the problem. As it was a busy time of year and we were full to capacity, some of our access points have... More 

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