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DoubleTree by Hilton Queenstown

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Kawarau Village, 79 Peninsula Road, Queenstown 9300, New Zealand (Formerly Kawarau Hotel)
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DoubleTree by Hilton Queenstown
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DoubleTree by Hilton Queenstown
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644 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Wife and I stayed here over the long weekend. Room was small, yet modern. Had everything we needed. Very nice view over the lake. Staff were friendly. Handy to airport, yet only 5-8min drive to town. Bad things. None really. The bathroom layout was odd, toilet was so close to the wall you had to side on an angle or... More 

Was this review helpful? Yes
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear 91zero Thank you for posting your generous review on TripAdvisor. The team and I are glad you had a memorable stay at our DoubleTree hotel, indulging in the Hilton experience. I appreciate your feedback and noting your comments regarding bathroom layout and hallways. Look forward to hopefully seeing you back here soon! Kind regards, Chris More 

Sydney, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is part of a Hilton complex that includes 3+ restaurants with one being a very nice pub, a small cinema, and is adjacent to a wonderful trail around this portion of Lake Wakitupu. It is close to the airport and was very convenient for me to stay at both before and after a trip to the Gore, NZ... More 

Was this review helpful? Yes 1
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear JoelA-fromMO Thank you for your review. I am pleased to hear you enjoyed your stay and will certainly pass this lovely feedback onto the team. That walk is a beautiful one! All of us at DoubleTree by Hilton are passionate about hospitality and we hope to see you again soon. Kind regards, Chris More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This hotel was situated on the lake. Great view and convenient to airport and town center. Staff was extremely courteous and helpful. Room was clean and up to date. Breakfast was delicious. Parking was easy and free, and it was conveniently located close to airport and town center.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear James N Thank you for taking the time to post your feedback on TripAdvisor. It was our pleasure to ensure your stay was a memorable one and that everything appears to have met your expectation on this occasion. We look forward to welcoming you back on future travels. Kind regards, Chris More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 2 nights on our honeymoon to New Zealand. We were welcomed with 2 warm cookies upon checkin. The lady at the check in was very friendly and offered us free wifi over our 2 days stay. The room was large and clean. The living room is a little small but it is perfect for a couple. The... More 

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ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear Punith25 Thank you for taking the time to post a review on TripAdvisor for your recent stay. I am very glad to hear you had a pleasant stay and especially enjoyed the breakfast on offer. I will be sure to pass your feedback on to the team, thank you. Kind regards, Chris More 

Sunshine Coast, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here while on our honeymoon in New Zealand. When we arrived we were greeted with a personally signed card by the manager and a small goodie bag. This set the tone for the stay. The staff were very helpful and quite friendly. The room was perfect for my wife and I, it had a very... More 

Was this review helpful? Yes 2
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear MattSlab I just wanted to thank you for your recent stay here at our property and I am so glad that you were able to experience our authentic DoubleTree hospitality. Thank you for taking the time to post such lovely comments on TripAdvisor, I am very pleased the misunderstanding was dealt with in an efficient manner and we look... More 

Ketchum, Idaho
Top Contributor
60 reviews 60 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you have ever been to Queenstown, you will know that not many places are peaceful and quiet in this very busy resort town! Actually it is located on beautiful Lake Wakatipu a few miles from town center. Easy access to Queenstown by bike, cab or water taxi. Ending our trip in Queenstown , we needed a night before our... More 

Was this review helpful? Yes 1
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear sunvalleygal Thank you for your recent review on TripAdvisor. I was delighted to hear your comments regarding your stay here last week and only hope that you come back to visit Queenstown and enjoy more of what we have on offer. Kind regards, Chris More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I loved staying here. The view was great. The room was so cozy and comfortable. Loved how clean the room was. The bed was very comfortable. The restaurants was absolutely yummy. The water taxi was very easy to take. It was perfectly situated in the area. Would definitely stay there again!!

Was this review helpful? Yes
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear ninalidia Thank you for posting your generous review on TripAdvisor. The team and I are glad you had a memorable stay at our lakeside hotel, indulging in the Hilton and DoubleTree experience! We hope to welcome you back again soon. Kind regards, Chris More 

Columbia, South Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My spouse and recently traveled to Queenstown for a few days in order to join a tour traveling to Milford Sound. We were not disappointed with the accommodations and friendly service at this hotel! The hotel is beautiful, well appointed and clean. It is nestled in a beautiful location on the lake. The water taxi dock made it especially convenient... More 

Was this review helpful? Yes
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear MikeLevey It is so lovely to hear that you enjoyed your recent stay with us and thank you for taking the time to post about it on TripAdvisor. I hope that we will have the pleasure of welcoming you back again soon...to enjoy another cookie or two! Kind regards, Chris More 

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 2 weeks ago

I assume its only minor items that made the stay for me questionable. Heater not working, door wide open venting smells out of room so it was freezing, not enough room around toilet so the wall is right in your face, other than that its ok, and they are comfy rooms.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear Scott J Thank you for posting your review on TripAdvisor. The team and I are glad you had a memorable stay at our DoubleTree by Hilton hotel. I appreciate your feedback and noting your comments regarding the room layout. Kind regards, Chris More 

London
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The complex to which the Double Tree is attached provides a great place to relax in Queenstown. You can easily get to the hustle and bustle of down town Queenstown by water taxi, but the hotel has fantastic leisure and dining facilities so if you have been out exploring you can easily unwind in the spa or at a bar... More 

Was this review helpful? Yes
ChrisEh, General Manager at DoubleTree by Hilton Queenstown, responded to this review

Dear CandidKiwi Thank you for your review. I am pleased to hear you enjoyed your stay and will certainly pass this lovely feedback onto the team. All of us here are passionate about hospitality and we hope to see you again soon perhaps to enjoy our monthly Stacks Pub BBQ's! Kind regards, Chris More 

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