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All 60 Queenstown hotels

Swiss-Belresort Coronet Peak

3.0 of 5 Resort   |   161 Arthurs Point Road, Queenstown 9371, New Zealand
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53%
Ranked #53 of 60 hotels in Queenstown
A recent review
3 of 5 stars reviewed 1 week ago
1990J Dunedin, New Zealand
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  • Reviews (76)
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76 people have reviewed this hotel

Traveler rating
    17
    22
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    8
See reviews for
15
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1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Terrible service. Decor is dated not to mention the stale pee smell by the bathrooms in the corridor. Curtains in rooms are half falling down, paint and wallpaper peeling throughout building. After a long drive there was no hot water to bath. Reception were extremely rude and refused to answer our calls to find out when there would be hot... More

Was this review helpful? Yes
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

Thank you for taking the time to place your feedback, I am sorry for the highlighted negative aspects and be rest assured we are taking the necessary measures to rectify these issues. More

Dunedin, New Zealand
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

On arrival i was pretty happy! The place looked ok. Needs alot of touching up!!!! Such a big massive place! The reception was well marked out and easy to find! The receptionist looked as though she didn't want to be there. When myself and my partner got to our room we opened the door and could smell mold and dampness,... More

Was this review helpful? Yes
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

Thank you for your comments. We are currently working with a construction company looking at how to best control the ventilation and moisture during these heavy frost periods. This is only an issue in these extreme temperatures but certainly needs addressing. Unfortunately in a few rooms the mould has now permeated and cannot be removed but has been totally sterilised.... More

1 review
1 of 5 stars Reviewed 3 weeks ago

From the moment we arrived and were not offered any sort of help with our bags it just kept going downhill from there. The entire building was dirty and not just out of date totally abandoned. On our way to our room which was at the far end of the building we noticed cracked light fittings, carpet stains and marks... More

Was this review helpful? Yes
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

It is disappointing to read of the issues raised, especially with the staff attitude and for this I am sincerely apologetic. I will certainly address this with the team so thank you for bringing this to my attention. Unfortunately we have little control of guests disruptions at times, but agreed a phone would have helped and this has now been... More

Auckland, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My wife and I stay last weekend as friends had a wedding and the reception was at the Distinction Hotel across the road. Yes, from the outside (images used to sell the property on booking website) it is very charming. As soon as you get inside it is a little different. Yes, a little worn out. Definitely in need of... More

Was this review helpful? Yes 2
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

Thank you for taking the time to write your comments. We appreciate your honest remarks and great to read that the staff were friendly and accommodating. I will share this with the team More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 23, 2014

Well past it's best, old 21inch CRT TV with only 3 channels, uncomfortable beds, not the cleanest, and quite frankly breakfast was disgusting, cold eggs, dried up baked beans, Redeeming features was that it is very reasonably priced and warm.

Was this review helpful? Yes 2
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

It is disappointing to read of the issues raised and for these I am sincerely apologetic. We are in the final consent stages for a full hotel renovation. We serve a buffet breakfast for our early morning tour groups that tend to eat at 5.30am to then travel onto Milford. So to read you were presented with the buffet is... More

Dunedin, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2014

We also bought the Grabone deal, after i had read tripadvisor and the replies from the General manager at the start of this year saying renovations were underway or about to be, so for $99 for 2 adults and a child including breakfast sounded really great. We also arrived and straight away noticed the black mould in the alcove windows,... More

Was this review helpful? Yes 1
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

I appreciate you taking the time to post your comments. Yes it is disappointing the renovations have taken so long to get underway and yes the property does have huge potential. As part of the renovation which is now scheduled to commence in August a full new ventilation system will be installed into the ceiling space eliminating the current issues... More

Dunedin, New Zealand
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 13, 2014 via mobile

Our family of 4 stayed here for one night on a $99 bed/breakfast deal through Grabone. What a bargain we thought! Well you get what you pay for. The hotel looked nice from the outside, and reception was nicely presented. The corridors towards our room on the second floor smelt like old cigars, very strange but no biggy. Our room... More

Was this review helpful? Yes 2
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

We appreciate you taking the time to write your review. It is exciting to be able to report that we will be commencing a full hotel renovation commencing in 6 weeks. Part of this upgrade is the roofing and ventilation to combat the condensation issues you have mentioned. This is currently at its worst in heavy frost. I have had... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 28, 2014

So stayed here last July and literally didnt have anything positive in relation to our accommodation. The day we arrived the staff were terrible towards us. During the first two days of my stay the shuttle was running which was great as i was very reliant on it for transport. The problem was the staff acted completely unprofessional discussing how... More

Was this review helpful? Yes 1
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

Thank you for taking the time to write your comprehensive review. I am pleased to respond that shortly after your visit, nearly a year ago, Swiss-Belhotel International took over as the managing company of the resort. A lot of positive changes have come with this change in companies including positive high staff turnover, training, and upkeep of the property. You... More

New Delhi, India
Top Contributor
75 reviews 75 reviews
21 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed May 16, 2014

Located right on the side of Arthur's Point Road, we stayed here for a day, prior to departing Queenstown after driving in from Milford Sound and Te Anau. We had stayed for 2 days earlier while at Queenstown at the Shotover Lodge (separate review), and wanted to try out a different place. Firstly, this place had major pluses compared to... More

Was this review helpful? Yes
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

Thank you for taking the time to write your extremely positive review. I will ensure these comments are passed onto the team also. We pride ourselves on our location and serenity. More

Wellington, New Zealand
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 23, 2014

One night stay during my holidays to south. Hotel includes all basic amenities and value for money, if you are holidays and just looking for the place to sleep its one of the best place. Te best thing about this hotel is hotel has Bowling you can have a chill next to the bar if you feel bored in your... More

Was this review helpful? Yes
SwissBelResortGM, General Manager at Swiss-Belresort Coronet Peak, responded to this review

We really appreciate you taking the time to write your positive review. Thank you!! We pride ourselves on our location nestled into the side of Coronet Peak and so close to both the world famous Shotover Jet, bike trails and Ski field. The short 7 minute drive to the CBD is a pleasant rest from the busy life of Queenstown... More

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Additional Information about Swiss-Belresort Coronet Peak

Address: 161 Arthurs Point Road, Queenstown 9371, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Belresort Coronet Peak 3*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Queenstown
Hotel Class
Official Description (provided by the hotel)
Swiss-Belresort Coronet Peak is a 3 star resort with 75 guest rooms, all with private bathrooms. Located just 7 minutes from the lively downtown Queenstown. It is the perfect location to escape the nightlife and recover from an adventurous day. ... more   less 
Number of rooms
75

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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