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Novotel Christchurch Cathedral Square

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52 Cathedral Square | Central City, Christchurch 8140, New Zealand
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Novotel Christchurch Cathedral Square
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Novotel Christchurch Cathedral Square
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512 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Contributor
19 reviews 19 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Novotel, Good central location, within walking distance to CBD, museum and the botanical gardens. Room was clean and spacious, but no wifi, boo! Bathroom was very spacious and heated floors was definitely a plus! Our dinner did not disappoint, although the servers could use a little bit more friendliness. Breakfast was great, with the option of juicing your own drink.... More 

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The staff at the hotel were exceptionally friendly and helpful throughout the stay. The room was very well presented, clean, with good amenities. Room service was excellent; slightly pricey but good serves, and great quality. The buffet breakfast was exceptional. Concierge were incredibly helpful in providing suggestions when a third party tour provider cancelled on me. As an Accor Plus... More 

Was this review helpful? Yes 1
Jacksonville, Florida
Top Contributor
74 reviews 74 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Just do not arrive during the afternoon rush hour if possible. It took us quite a while even with GPS to arrive at the hotel (lots of 1 way streets and rubble). We were thinking we would have to use their expensive valet parking but the person who helped us deposit 3 couples' luggage told us about the $5 parking... More 

Was this review helpful? Yes 2
Lower Hutt, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were so central, with the tram very close and many sights within walking distance. Very sobering views of the Cathedral from our window. The restaurant is fabulous. The food equal to any high class restaurant. The staff at the hotel were excellent. They were friendly, efficient and accommodating.

Was this review helpful? Yes 2
Sydney
Top Contributor
66 reviews 66 reviews
44 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok to stay on business. Has a restaurant on site. Staff where good. No free wifi, which is just beyond me, when is Novotel going to catch up to the rest of the world and stop ripping people off. It is in a reasonable location but definitely in the part of the city that is the least re-developed since the... More 

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Auckland, New Zealand
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our last stay at the Novotel Christchurch Cathedral Square was in December 2010 between the first and second big earthquakes. It is a splendid centrally situated hotel and we were placed on an upper floor. The views are extensive and one can gain a good understanding of the great changes which have been and are going on in Christchurch. The... More 

Was this review helpful? Yes 4
Sydney, Australia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is well-located, clean, modern and very functional. It has no personality, but as this was a business trip that was not a priority, I wouldn't stay here for a holiday however. Wifi was very erratic in terms of speed, and there were some difficulties connecting for free (as Club Accor provides) and that was handled a bit gracelessly... More 

Was this review helpful? Yes 2
Carl B, General Manager at Novotel Christchurch Cathedral Square, responded to this review

Dear Jenniferck1, Thank you for providing us valuable feedback. I apologize for the difficulties you faced while using Wi-Fi and I have taken a note of the way it was handled at reception. Apart from that, I am glad to hear that our hotel met your requirements. Thank you for your feedback and we look forward to welcoming you again. More 

Fredericksburg, Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Novotel Christchurch is in the heart of the devastation of the central City (from the earthquakes). Eventually it will become challenging to access and park but until the City completely rebounds we were thrilled to stay in a high quality hotel with such immediate accessibility to the rebirth of the City. We were very comfortable with the room and... More 

Was this review helpful? Yes 1
Carl B, General Manager at Novotel Christchurch Cathedral Square, responded to this review

Dear galtravel13, Thank you for comments on our hotel. I am glad that you had a comfortable stay and could take full advantage of our location which is not crowded yet. Regarding the valet car parking, we use our secure garage in the basement to park these cars. Thank you again for your positive comments and we hope that you... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We started ed 2 nights on the 12th floor in April.this was meant to be a premier floor. The Novotel has been built in the centre of where the earthquake caused such havoc. Indeed from our room the true horror is clearly visible. Christchurch as I knew no longer exists. I hope the future is kind to it. The Novotel... More 

Was this review helpful? Yes 1
Carl B, General Manager at Novotel Christchurch Cathedral Square, responded to this review

Dear buenodoc, Thank you for sharing your views on Trip Advisor. I have taken a note of your comments regarding our bathroom. These comments help us with future room designing. Please accept my apologies for your dissatisfaction with the food. I have passed on your feedback to our Executive Chef. We are looking at adjusting the temperature on our chafing... More 

Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Novotel Christchurch is a fantastic hotel with really great hotel rooms that are very clean and modern. The hotel staff were exceptional and provided a seamless check-in and check-out. The room facilities were very good with a bed that was extremely comfortable giving a really good nights sleep. The hotel is highly recommended for couples or business travelers.

Was this review helpful? Yes
Carl B, General Manager at Novotel Christchurch Cathedral Square, responded to this review

Dear DJaaayyy, Thank you for promoting our hotel on Trip Advisor. I am glad that you enjoyed your room and our team provided you with great service. Also thank you for your positive feedback about our beds. Thank you for taking the time to write and we look forward to having you back. More 

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