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The Ashley Hotel

106 Mandeville St, Christchurch 8004, New Zealand
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The Ashley Hotel
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The Ashley Hotel
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91 reviews from our community

Traveler rating
    5
    36
    35
    13
    2
See reviews for
6
52
10
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This was our first stop when we arrived in New Zealand and it gave a pretty bad impression. We had to carry our heavy luggage up two flights of stairs on the outside of the building. The room was very small, and pretty basic. The washbasin in the bathroom was badly stained. Staff at Reception were pleasant and helpful. During... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear suzanna67, Thank you for your feedback. We apologize we did not meet your expectations during your recent stay with us and take your comments on board in our strive to provide the best service to our guests. We are currently looking at ways to improve on our bathrooms and your comments go a long way to help in this... More 

Camberley, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was the first hotel we stayed at in NZ and at first we thought it was one of the temporary buildings put up after the earthquake (it predates it). The furnishings are mediocre (flimsy toilet seats for example) and the room frontage is full length glass facing the access road and walkway used by other guests. Nice, simple breakfast... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Simon S, Thank you for your review. We apologize we did not meet your expectations and take on board your comments in our strive to provide the best possible service to our guests. Our units have glass sliding doors at the front of the unit. Thank you for your positive comments relating to our breakfast buffet. We wish you... More 

St. Andrews, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2015

This is the third time my travel agent has booked me into this motel. Polite staff who were always helpful to me. My room was clean and the bed good. Bathroom a bit shabby but worked. Good wifi. I was staying more than one night in less than great weather so found the lack of privacy caused by the all... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Izzatacat, Thank you for your review regarding your recent stay with us and we appreciate your positive comments relating to our friendly staff, clean rooms, comfortable beds and free Wi-Fi. Our breakfast service ends at 8.30am. Our rooms do have large glass sliding doors with curtains, we do take your comments on board in regards to having another shade... More 

Valentine, TX
Top Contributor
131 reviews 131 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 25, 2015

We stayed here one night when we were passing through Christchurch and it was a decent hotel. The room was clean except for our bathroom, the sink was pretty dirty and off color. Other than the sink, the room was clean and modern and the beds were comfy. The location wasn't the best, but relatively close to the city center... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear S618VTX, Thank you for your review and your positive comments relating to clean modern rooms with comfortable beds. We sincerely apologize for the sink being dirty we have spoken with our housekeeping team regarding this and will be doing regular checks to prevent future occurrences. We normally receive good feedback regarding our location being nearby to shopping centers and... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 2, 2015

This hotel is a little difficult to find and is in a strange location behind other buildings. It seemed virtually empty when we were there. Ten minute drive to town center. It was clean and comfortable. Free wifi. Plenty of parking. No elevator to second floor rooms.

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Nacy1, Thank you for your review and for your positive comments relating to our clean and comfortable rooms. We hope to see you again on your next visit to Christchurch. More 

Coulsdon, Chipstead, Surrey, United Kingdom
Top Contributor
59 reviews 59 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 5, 2014

This is a motel in all but name! Given that our reservation was made by our travel agent several months in advance we were surprised to be given a room as far as geometrically possible from reception which we blame for the fact that the wifi was intermittent and weak. The good side was that in this location it meant... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear John B, Thank you for taking the time to post your feedback following your recent stay with us. We are pleased with the positive comments regarding our location however we are disappointed in regards to housekeeping service and wireless internet service. We have spoken to our housekeeping team as this is not to our standard. We have also checked... More 

Sydney
Top Contributor
62 reviews 62 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 18, 2014

We spent one night at the Ashley Hotel at the end of our NZ tour. It was a bit of a let down. Rooms are motel style with access through a sliding door. They were clean and comfortable but nothing special. Location is OK - about 20 minutes to walk to Botanic Gardens. We had our farewell dinner at the... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear SuzyBSydney, Thank you for your feedback. We apologize we did not meet your expectations and take your comments on board in our strive to provide the best possible service to our guests. Thank you for your positive comments relating to our clean and comfortable rooms. Once again thank you for your review and we wish you all the best... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2014

We stayed here for 1 night (first). The room was clean, comfortable and even had additional extras such as plates, microwave and toaster if needed. Price to stay was good. Walk into Christchurch is 40 minutes, drive is 5 minutes. Would recommend.

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Jo_Casey10, Thank you for your review. We appreciate your positive comments relating to our clean and comfortable rooms and value. Thank you for your recommendation to other travelers. More 

Burgess Hill, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 6, 2014

This is more a Motel than a Hotel but none the less it is clean, comfortable , but has small rooms. We did find the bus garage and bus washer rather noisy first thing in the morning as they were just starting their day. The earthquake we experienced was unexpected and obviously beyond the hotels control. The staff were helpful... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Bazzalarkin, Thank you for your review. We appreciate all feedback and thank you for your positive comments relating to our clean and comfortable rooms, location and friendly staff. We are sad to hear that we wont be your first choice and your next visit to Christchurch but however thank you for your feedback and we wish you all the... More 

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 1, 2014

My wife and I recently stayed at the Ashley Hotel during an APT coach tour of New Zealand. It is really not a hotel but a below average motel. The rooms are very small and crowded with two double beds. The bathroom is very small and claustrophobic. Some effort has been made to refurbish the motel rooms as the beds... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Thank you for your review. We sincerely apologize we did not meet your expectations and will take on board your comments in our strive to provide the best possible service to our guests. We do have other room types available with king beds for more room. As for the paintwork "hiding walls with gaps and limited strength" we do find... More 

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