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The Ashley Hotel

106 Mandeville St, Christchurch 8004, New Zealand
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1 room 1 guest
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The Ashley Hotel
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101 Reviews from our TripAdvisor Community

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Traveler rating
    6
    36
    41
    16
    2
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6
59
11
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
  • All months
    (101)
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    (37)
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    (18)
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    (22)
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    (24)
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Wellington, New Zealand
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 30, 2015

The rooms are small. They are clean and tidy and have been modernised but still not up to the rest of the Mainstay Hotel Group standard. I was dissapointed and didn't feel like I wanted to stay here. They advertise a restaurant yet it appeared to be shut in the morning when I wanted breakfast and no menu for it... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear nigeltrewhitt, Thank you for your feedback. We apologize we did not meet your expectations during your stay with us. Our restaurant is open for a continental breakfast buffet between 7am till 8.30am. Thank you for your positive comments regarding our clean, tidy and modern rooms. We appreciate all feedback and we wish you all the best on your onward... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2015 via mobile

Arrived late at night into Christchurch and this was perfect for us. No hassle with late check-in (arranged prior to arrival). Rooms although on the small side were great value, very comfortable, modern and cozy. Great range of restaurants for breakfast and close to great shopping. No problems with noise but inner city noise never bothered me anyway. Friendly reception... More 

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Gore, New Zealand
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 8, 2015

We stayed here for 2 nights while in town for a concert. The hotel was close to the Riccarton Mall, which meant we were able to walk there. We were also able to walk to the Horncastle Arena. The room was tidy, spacious and comfortable. The bathroom was a bit run down, although the shower had amazing pressure! Would definitely... More 

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Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear KDB14, Thank you for your review and your positive comments relating to our convenient location to nearby shopping and tidy, comfortable rooms. We are currently implementing the last stage of our bathroom refurbishment and hope to have this completed soon. We look forward to seeing you again on your next visit to Christchurch. More 

Gold Coast, Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 2, 2015

We stayed in a Deluxe twin room which was spacious and comfortable - and good value for money. The furnishings were a little dated and some of the blinds in the bathroom and toilet needed replacing as they were damaged. The kitchen was good and well equipped and we used this instead of eating at the restaurant. The pool looked....not... More 

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Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Unfortunately this guest did not stay with The Ashley Hotel Christchurch as we do not have a pool facility or room for parking outside rooms. We have contacted TripAdvisor to have this removed. More 

Christchurch, Canterbury, New Zealand
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 30, 2015

I appreciated the helpfulness of the staff as I was arriving late. The room was quite small but tended to all needs, bathroom was not as expected, compared to the room, it was very outdated, however it was clean.

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Mikie J, Thank you for your review and your positive comments relating to our helpful staff and clean rooms. We are currently implementing the last stage of our bathroom refurbishment and hope to have this completed soon. Once again thank you for your feedback and we wish you all the best on your onward travels. More 

New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 15, 2015

I stayed at the ashley hotel last night. Didn't get a wink of sleep due to the van loads of guests arriving after 10pm. Who all were shouting yelling and had no consideration for those who were trying to sleep. This went well past 12.30am and having a very early flight I was not impressed. I called reception twice but... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Rebecca C, Thank you for your review. We sincerely apologize for the noise experienced from a group arriving back later in the evening, please rest assure that this is not a normality at our hotel and will investigate into why no response was received in attempts to call reception. Thank you for your positive comments regarding the room and... More 

Blenheim, New Zealand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 11, 2015

We chose this hotel from the internet. We chose it for the central location which was very good. On arrival the room was tidy and well presented, but unfortunately the bathroom let the whole place down. The basin was stained, there was mildew on the window sills and in the shower and a large damaged area on the wall behind... More 

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Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear peewee1010, Thank you for your feedback. We sincerely apologize for the cleanliness issues in your comments and I have had a meeting with our housekeeping team to go over your concerns raised as this definitely does not meet our high standard. As of the start of May we will commence our final stage of renovation on the bathrooms and... More 

Travelers are raving about these Christchurch hotels

Sunderland, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 3, 2015

Basic accommodation, clean rooms, fine for short stopover, no evening restaurant or bar, fine as a basic place to sleep. A real positive however is the helpfulness of the reception staff. We arrived late having telephoned ahead to advise of a delay. On arrival the young man in reception asked if he could help and within 10 minutes had us... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Pauline K, Thank you for your review and your positive comments relating to our clean rooms and friendly and helpful staff. I have passed your comments onto our staff and we all wish you a warm welcome to stay with us again on your next visit to Christchurch. More 

Nottingham, United Kingdom
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed March 29, 2015

Our travel agent booked this hotel - worst we stayed in all 5 weeks of holiday. Its neither a hotel or motel - no restaurant or hotel facilities but did have some basic self catering facilities - kettle, microwave and toaster. Windows need net curtains as you are either on public view or have to have curtains closed. Room was... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Denise C, Thank you for your feedback. We apologize that we did not meet your expectations during your stay with us and take on board your comments in our strive to provide the best possible service to our guests. We are a limited service hotel, our restaurant is open for breakfast, we do apologize if this was not made... More 

London, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 24, 2015

This was our first stop when we arrived in New Zealand and it gave a pretty bad impression. We had to carry our heavy luggage up two flights of stairs on the outside of the building. The room was very small, and pretty basic. The washbasin in the bathroom was badly stained. Staff at Reception were pleasant and helpful. During... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear suzanna67, Thank you for your feedback. We apologize we did not meet your expectations during your recent stay with us and take your comments on board in our strive to provide the best service to our guests. We are currently looking at ways to improve on our bathrooms and your comments go a long way to help in this... More 

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