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The Ashley Hotel

106 Mandeville St, Christchurch 8004, New Zealand
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Best prices for: 1 room 1 guest
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The Ashley Hotel
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The Ashley Hotel
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96 reviews from our community

Traveler rating
    5
    36
    38
    15
    2
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6
56
11
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the ashley hotel last night. Didn't get a wink of sleep due to the van loads of guests arriving after 10pm. Who all were shouting yelling and had no consideration for those who were trying to sleep. This went well past 12.30am and having a very early flight I was not impressed. I called reception twice but... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Rebecca C, Thank you for your review. We sincerely apologize for the noise experienced from a group arriving back later in the evening, please rest assure that this is not a normality at our hotel and will investigate into why no response was received in attempts to call reception. Thank you for your positive comments regarding the room and... More 

Blenheim, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We chose this hotel from the internet. We chose it for the central location which was very good. On arrival the room was tidy and well presented, but unfortunately the bathroom let the whole place down. The basin was stained, there was mildew on the window sills and in the shower and a large damaged area on the wall behind... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear peewee1010, Thank you for your feedback. We sincerely apologize for the cleanliness issues in your comments and I have had a meeting with our housekeeping team to go over your concerns raised as this definitely does not meet our high standard. As of the start of May we will commence our final stage of renovation on the bathrooms and... More 

Sunderland, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Basic accommodation, clean rooms, fine for short stopover, no evening restaurant or bar, fine as a basic place to sleep. A real positive however is the helpfulness of the reception staff. We arrived late having telephoned ahead to advise of a delay. On arrival the young man in reception asked if he could help and within 10 minutes had us... More 

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Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Pauline K, Thank you for your review and your positive comments relating to our clean rooms and friendly and helpful staff. I have passed your comments onto our staff and we all wish you a warm welcome to stay with us again on your next visit to Christchurch. More 

Nottingham, United Kingdom
Top Contributor
51 reviews 51 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our travel agent booked this hotel - worst we stayed in all 5 weeks of holiday. Its neither a hotel or motel - no restaurant or hotel facilities but did have some basic self catering facilities - kettle, microwave and toaster. Windows need net curtains as you are either on public view or have to have curtains closed. Room was... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Denise C, Thank you for your feedback. We apologize that we did not meet your expectations during your stay with us and take on board your comments in our strive to provide the best possible service to our guests. We are a limited service hotel, our restaurant is open for breakfast, we do apologize if this was not made... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was our first stop when we arrived in New Zealand and it gave a pretty bad impression. We had to carry our heavy luggage up two flights of stairs on the outside of the building. The room was very small, and pretty basic. The washbasin in the bathroom was badly stained. Staff at Reception were pleasant and helpful. During... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear suzanna67, Thank you for your feedback. We apologize we did not meet your expectations during your recent stay with us and take your comments on board in our strive to provide the best service to our guests. We are currently looking at ways to improve on our bathrooms and your comments go a long way to help in this... More 

Camberley, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 4, 2015

This was the first hotel we stayed at in NZ and at first we thought it was one of the temporary buildings put up after the earthquake (it predates it). The furnishings are mediocre (flimsy toilet seats for example) and the room frontage is full length glass facing the access road and walkway used by other guests. Nice, simple breakfast... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Simon S, Thank you for your review. We apologize we did not meet your expectations and take on board your comments in our strive to provide the best possible service to our guests. Our units have glass sliding doors at the front of the unit. Thank you for your positive comments relating to our breakfast buffet. We wish you... More 

St. Andrews, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2015

This is the third time my travel agent has booked me into this motel. Polite staff who were always helpful to me. My room was clean and the bed good. Bathroom a bit shabby but worked. Good wifi. I was staying more than one night in less than great weather so found the lack of privacy caused by the all... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Izzatacat, Thank you for your review regarding your recent stay with us and we appreciate your positive comments relating to our friendly staff, clean rooms, comfortable beds and free Wi-Fi. Our breakfast service ends at 8.30am. Our rooms do have large glass sliding doors with curtains, we do take your comments on board in regards to having another shade... More 

Valentine, TX
Top Contributor
131 reviews 131 reviews
30 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 25, 2015

We stayed here one night when we were passing through Christchurch and it was a decent hotel. The room was clean except for our bathroom, the sink was pretty dirty and off color. Other than the sink, the room was clean and modern and the beds were comfy. The location wasn't the best, but relatively close to the city center... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear S618VTX, Thank you for your review and your positive comments relating to clean modern rooms with comfortable beds. We sincerely apologize for the sink being dirty we have spoken with our housekeeping team regarding this and will be doing regular checks to prevent future occurrences. We normally receive good feedback regarding our location being nearby to shopping centers and... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 2, 2015

This hotel is a little difficult to find and is in a strange location behind other buildings. It seemed virtually empty when we were there. Ten minute drive to town center. It was clean and comfortable. Free wifi. Plenty of parking. No elevator to second floor rooms.

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Nacy1, Thank you for your review and for your positive comments relating to our clean and comfortable rooms. We hope to see you again on your next visit to Christchurch. More 

Coulsdon, Chipstead, Surrey, United Kingdom
Top Contributor
74 reviews 74 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed December 5, 2014

This is a motel in all but name! Given that our reservation was made by our travel agent several months in advance we were surprised to be given a room as far as geometrically possible from reception which we blame for the fact that the wifi was intermittent and weak. The good side was that in this location it meant... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear John B, Thank you for taking the time to post your feedback following your recent stay with us. We are pleased with the positive comments regarding our location however we are disappointed in regards to housekeeping service and wireless internet service. We have spoken to our housekeeping team as this is not to our standard. We have also checked... More 

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