Do not stay at this hotel! This was our last hotel on a three-week vacation in Australia and New Zealand. To that point, our hotel experiences had been awesome. This one was beyond bad, as took 4 rooms before we got a clean one and even that one had a pair of underwear on the ledge outside our window. However,...
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I spent two nights at this hotel last week. The staff were as good as I have ever dealt with. They were friendly, helpful and very efficient. The rooms were large, although a little dated. We hired a meeting room at this hotel for both days and it was perfect for our needs. It was clean, well laid out and...
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We would like to say thank you for taking the time to post your feedback on our hotel on trip advisor. We are pleased to read that you had such a fantastic experience and will forward your comments on to our staff as I am sure they will appreciate your kind words. The guest experience is a priority to us...
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During our visit to Christchurch we spent 4 nights in this very pleasant hotel. Our room was large with ensuite and the king bed was extremely comfortable. We were on the 7th floor and heard no noise from the street or other rooms. The restaurant was airy and spacious, and the food quality was very good. One of the great...
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We are very pleased that you enjoyed your recent stay with us and appreciate that you have taken the time to post your feedback on trip advisor. We have recently refurbished the hotel with triple glazing, which has made a significant difference in noise reduction, so we are pleased to hear that it has contributed to your positive experience in...
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A bit better than the usual Holiday Inn experience. Great city centre location. Rooms clean and comfy. Happily stay again
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Thank you for taking the time to post your feedback. We are pleased that you had a comfortable stay and enjoyed the location. Our guests often compliment us on the hotel location, due to the proximity to Christchurch’s best attractions, shopping and entertainment. Thanks again for your compliments and I hope we can welcome you back in the future.
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We stayed in a 2 bedroom apartment on the Executive Level. The apartment was shabby, the furniture all needed replacing, the kitchen needed renovating and the T.V was the oldest portable we've seen in a long time. Very disappointing. Fortunately we were here only one night. The only positive was the location ias it is within walking distance to all...
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Thank you for posting your feedback regarding the 2 bedroom apartment. We are always striving to improve the experience for our guests so your feedback is valued. Your concerns regarding the condition of the room have been noted and we will look at how we can make improvements.
We are currently in the process of refurbishing, so we are confident...
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We stayed here for Christmas but soon after check in to our room my wife went to pull a towel off the shelf in the bathroom and caught a shard of chrome plate in her finger - very painful and lots of blood. On closer inspection much of the chrome plate on the shelf rails was peeling off. I returned...
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I am disappointed to read that you feel that your stay with us was not up to the usual high standard we pride ourselves on. I have fully investigated your comments and feedback and can respond as below, I am only sorry that more was not brought to my attention at the time of your stay with us.
As part...
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This hotel is very comfortable, and we were pleased with the great rate which we got on a large and well-equipped room on the Executive level (10th floor). A comment I will make, however, which has nothing to do with the hotel itself, is that there is an extremely loud bar on Cashel St which stays open until well after...
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Thank you for taking the time to post your feedback on Trip Advisor. I am pleased to read that you found our hotel comfortable and found our rates favourable. You are indeed correct the 10th floor is one of our newly renovated executive floors, however this floor is not triple glazed, it is our standard rooms from level 1 –...
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We originally had another hotel book, but changed it to the this one to save money. But we couldn't believe how nice it was. It's the fanciest Holiday Inn I've ever been to. We had 3 nights here so we needed great location and a practical room, and it did just that.
The locations is spot on, it could get...
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Thank you for your comments; we are pleased to read that we exceeded your expectations. Our central location is one of our key strengths as is our recent refurbishment which will be complete in early 2011, and looked at the practical requirements of our guests as well as ascetics. I hope we can welcome you back to the hotel at...
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The fabulous location of this hotel makes up for any of its other shortcomings (ie: void of any unique character, expensive internet, no wi-fi in rooms and an elevator that doesn't go to the 13th floor). Great value on the 2-bedroom apartment for families- spacious rooms and amazing view of the city. Our room was advertised as smoke-free and it...
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Thank you for your feedback. I am pleased to read that you and your family enjoyed your stay here with us. We are always striving to improve the stay experience for our guests which includes internet. The hotel offers complimentary wireless internet in the lobby and a 2 hour broadband special in guest rooms. It is hoped in the near...
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Clean, elegant, modern, amazing breakfast.
We loved this hotel and would stay again and recommend. The staff is friendly, the rooms are really nice and the breakfast is simply great.
My only complaint is that internet service is expensive when, in this day and age, should be free. If you stay on cashel side, low floor you may get free...
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Thank you for your feedback, I am happy to read that you enjoyed your stay with us; it always pleased to read that our staff were warm and welcoming. We recently improved our breakfast buffet with the inclusion of freshly cooked items and a fresh juicer, along with the full selection it provides. Regarding your comments with internet, we provide...
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