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Heartland Hotel Cotswold

88-96 Papanui Road, Christchurch 8014, New Zealand
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Heartland Hotel Cotswold
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192 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (192)
  • Mar-May only
    (65)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (64)
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Auckland Region, New Zealand
Level Contributor
118 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I think the mock-Tudor theme might appeal to a SCA conference visiting, but I thought it was out of place. The rooms are very spacious, although mine had a musty smell. The heating was great, but only a thin blanket was supplied with the bed. I appreciated having decaf coffee in the room even if only instant. Shower base is... More 

Was this review helpful? Yes
Moranbah, Australia
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for business in May. The rooms are large and good heating but the beds are the best! Restaurant on site and good customer service. Very expensive conference facilities though so maybe have to look elsewhere. $500 per day is getting up there a bit for a daily room hire. The place could do with another washing machine... More 

Was this review helpful? Yes 1
Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed one night. The local remembered an old villa, referencing King Arthur. The apartment was clean, large and quiet, two separate rooms and one bathroom. The heaters made a good job, because the temperature was around zero degree. Good sheets and towels, good toiletry. Staff efficient. The only thing we missed was a microwave to heat a cup of... More 

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Canterbury Region, New Zealand
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked into the 'motel' part of this hotel because of its proximity to a city hospital. I read the reviews and not all were positive. When I looked around my unit I was not very happy with its cleanliness. I promptly rang reception and told them and immediately they came around looked at my concerns and helped me move... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

we got in early from a long flight from Hawaii via Auckland and we were all very tired, we rang from Auckland to see if we could get an early check in (1030am) and were told that this was possible, nice one.We got checked in and after such a long flight we were infact tired and hungry so we were... More 

Was this review helpful? Yes 1
Auckland
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here one night when in Christchurch for a meeting. The setting is an enclave in a Tudor style with plenty of references to Henry the XIII and his wives. The rooms were large, with a separate sitting room and bathroom. Sheets and pillows particularly good. The heaters in the rooms were on when I arrived which was lovely as... More 

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Nelson, Nelson, New Zealand
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 23, 2015

My family and I booked a family room for one night. The room size was generous but the decor was tired , bland and in need of face lift and even the fake leaded light on the window was missing which added to the shabbiness of the room. Furniture was basic and the beds were unstable and soft. I found... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Level Contributor
254 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed May 27, 2015

It was one of those rustic type of rooms. The room was well heated but I got some smoke coming out of the plug which the staff immediately looked into. Also my alarm clock was not working which was replaced in the night when i complained. The bathroom and the towel rods were heated so it was nice. The room... More 

Was this review helpful? Yes 1
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Zarin, Thank you very much for taking the time to review your recent stay with us at the Heartland Cotswold Hotel Christchurch. I am delighted that your overall stay was pleasant, however I am concerned with the issue of 'smoke' coming out of your plug and that the alarm clock was not working. These matters will be addressed with... More 

SINGAPORE
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 26, 2015

A great hotel with the service Nice room (booked on 1 bedroom apartment) Average location but it wouldnt be any issue for self drive Great services from the receptionist - thumbs up to Diana,the korean Heater in the living room isnt big enough but the one in bedroom,perfect Booked complimentary cold breakfast but ended up great hot breakfast

Was this review helpful? Yes
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay at the Heartland Cotswold Hotel Christchurch. I am delighted that you enjoyed your stay and experienced good service from our team at the hotel. I do hope on your next trip to New Zealand we may see you again at the Heartland Cotswold. Warm regards,... More 

Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 30, 2015

Very Soft uncomfortable beds, floor carpet in room very sticky and dirty, bathroom tired, draught coming in from front door, no one to take bags or to show you to your room, wait staff rude,meals average

Was this review helpful? Yes 1
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Guest, thank you very much for taking the time to review your recent stay here at the Heartland Hotel Cotswold Christchurch. I am deeply disappointed that the carpet in the room appeared to be dirty and sticky as this is certainly not the standards we pride ourselves on here at the hotel. I will be following up with the... More 

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