We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heartland Hotel Cotswold

88-96 Papanui Road, Christchurch 8014, New Zealand
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Heartland Hotel Cotswold
Professional photos View all
Browse nearby
Heartland Hotel Cotswold
Add Photo Write a Review

187 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    31
    78
    56
    14
    8
See reviews for
28
77
13
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (65)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (64)
All months
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we got in early from a long flight from Hawaii via Auckland and we were all very tired, we rang from Auckland to see if we could get an early check in (1030am) and were told that this was possible, nice one.We got checked in and after such a long flight we were infact tired and hungry so we were... More 

Was this review helpful? Yes 1
Auckland
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night when in Christchurch for a meeting. The setting is an enclave in a Tudor style with plenty of references to Henry the XIII and his wives. The rooms were large, with a separate sitting room and bathroom. Sheets and pillows particularly good. The heaters in the rooms were on when I arrived which was lovely as... More 

Was this review helpful? Yes
Nelson, Nelson, New Zealand
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I booked a family room for one night. The room size was generous but the decor was tired , bland and in need of face lift and even the fake leaded light on the window was missing which added to the shabbiness of the room. Furniture was basic and the beds were unstable and soft. I found... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Level Contributor
253 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 27, 2015

It was one of those rustic type of rooms. The room was well heated but I got some smoke coming out of the plug which the staff immediately looked into. Also my alarm clock was not working which was replaced in the night when i complained. The bathroom and the towel rods were heated so it was nice. The room... More 

Was this review helpful? Yes 1
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Zarin, Thank you very much for taking the time to review your recent stay with us at the Heartland Cotswold Hotel Christchurch. I am delighted that your overall stay was pleasant, however I am concerned with the issue of 'smoke' coming out of your plug and that the alarm clock was not working. These matters will be addressed with... More 

SINGAPORE
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 26, 2015

A great hotel with the service Nice room (booked on 1 bedroom apartment) Average location but it wouldnt be any issue for self drive Great services from the receptionist - thumbs up to Diana,the korean Heater in the living room isnt big enough but the one in bedroom,perfect Booked complimentary cold breakfast but ended up great hot breakfast

Was this review helpful? Yes
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay at the Heartland Cotswold Hotel Christchurch. I am delighted that you enjoyed your stay and experienced good service from our team at the hotel. I do hope on your next trip to New Zealand we may see you again at the Heartland Cotswold. Warm regards,... More 

Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 30, 2015

Very Soft uncomfortable beds, floor carpet in room very sticky and dirty, bathroom tired, draught coming in from front door, no one to take bags or to show you to your room, wait staff rude,meals average

Was this review helpful? Yes 1
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Guest, thank you very much for taking the time to review your recent stay here at the Heartland Hotel Cotswold Christchurch. I am deeply disappointed that the carpet in the room appeared to be dirty and sticky as this is certainly not the standards we pride ourselves on here at the hotel. I will be following up with the... More 

Travelers are raving about these Christchurch hotels

Singapore, Singapore
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 27, 2015

I stayed here for two nights a week apart at the start and middle of a tour. The place could do with some updating. I was in a huge suite type room the first time and I just couldn't get the space warm, the front door went straight outdoors and was very draughty. The second visit was a just one... More 

Was this review helpful? Yes
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Julie, Thank you very much for taking the time to review your recent stay with us at the Heartland hotel Cotswold Christchurch. I have recently started here at the hotel as General Manager and value this feedback as I will certainly look to be listening to our valuable guests and making changes where possible. I am pleased your enjoyed... More 

Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 15, 2015

Has the biggest Rooms for a Standard Hotel I have come across anywhere. The Hotel is nicely situated in the hotel strip of Canterbury which survived the 2010/11 Quakes. It's old Canterbury Architecture remains. The restaurants serves outstanding meals and the service is great along with the bar. It encapsulates New Zealand of Old and it's English Kentish style and... More 

Was this review helpful? Yes
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Guest, Thank you very much for taking the time to review your recent stay at the Heartland Hotel Cotswold Christchurch. I am delighted that you enjoyed your stay and thank you for your comments about the hotel and restaurant. I also value your feedback regarding the shower pressure and will seriously look into what we can do to improve... More 

Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 8, 2015

For $156 a night I got a room that looked and smelt like it would of done in 1970! Very old, uncomfortable couch and bed! Crappy shower! Just not worth that price! For $156 I would expect and demand better. I would definitely not come back if I had too. Bright side, people and service seemed good!

Was this review helpful? Yes
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Andrew, Thank you for your recent stay at the Heartland Hotel Cotswold Christchurch and for taking the time to complete a review. I have recently started here as the General Manager and welcome these reviews to give me an idea on areas that we can improve on. I take your comments seriously and will certainly look at ways we... More 

Liverpool
Level Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed March 31, 2015

I stayed here for one night at the end of a South Island tour, arriving in the evening and leaving at 6am the next morning, so my experience was limited. Staff were friendly and efficient, and I was glad of someone to manoeuvre my unwieldy bag round the Tudor alleyways and staircases! My room was huge and the bed was... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

73 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (41)
Viewed
Hotel & grounds (20)
Viewed
Dining (2)
Viewed
Room/suite (7)
Viewed
Bathroom (3)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay