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Willis Wellington Hotel

355 Willis Street, Wellington 6001, New Zealand (Formerly Leisure Inn Wellington)
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Willis Wellington Hotel
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Ranked #36 of 48 Hotels in Wellington
A recent review
3 of 5 stars reviewed 3 weeks ago
sozzyhall London, United Kingdom
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142 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We needed an overnight in Wellington. Chose this hotel as it was close to airport! Not that close in reality - it cost $30 taxi to get there. Room was underwhelming!. Good use of space, but main complaint was dirty & torn blinds/curtains and the bathroom floor was sticky...... Bed good and staff friendly. Breakfast was acceptable.

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London, United Kingdom
Top Contributor
59 reviews 59 reviews
42 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights. It was quite a walk into town ( 25 mins ) Hotel looked as if it was being renovated, main lift was being repaired so you had to use the goods lift at the back of the staff areas. Room was ok, no aircon.... Should have had a fan as was very hot in... More 

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N-Caffardo, General Manager at Willis Wellington Hotel, responded to this review

Dear sozzyhall Many thanks for your positive review. We have completed the lift project and are currently looking forward to the next upgrades for the property. We hope to see you again soon. Kind regards NC More 

Malaysia
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked Leisure Inn months in advance because I knew that i as going to be in Wellington for 3 days in May 2015. Booked through Agoda and there wasn't any hassle. The rates were good and the important thing for me was I needed a place to park my rental car. Leisure Inn fulfils all the necessary ticks. As... More 

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N-Caffardo, General Manager at Willis Wellington Hotel, responded to this review

Dear Julian L Thanks for your detailed and positive feedback. Chris who did your check-in is dedicated to our customers and always tries to provide some recommendations and updates about attractions and events in town. I believe he was happy to read your lines about your experience at check-in. We thank you for highlighting the good points about our hotel... More 

Bath, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was pleasing, big beds and clean. Staff helpful where they needed to be, and good basic breakfast, especially if you'e in a rush. There isn't any cooking facilities if you're backpacking in style, but the location is decent and close to restaurants and shops. The liquor store next door is convenient to run over to!

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear Alex J Thank you for your great positive review. I am glad you enjoyed your stay with us and very happy that we managed to assist you during your stay. We hope to see you again very soon. Warm regards N. Caffardo More 

Wellington, New Zealand
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked into the Leisure Inn in Wellington so we could have a night out and then catch an early flight from the airport. When I booked I asked for a quiet room due to our very early departure. We stayed midweek. I checked in at 2pm. I was able to get a car park free of charge on site... More 

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear Angela W Thank you for your positive and friendly feedback. I will share your review with my team as this will serve as an encouragement for us to maintain our customer service and sense of details. I am glad we managed to show pro activeness during your stay. Everyone works hard to improve the product and deliver a very... More 

Hue, Vietnam
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I don't know why NZ hotels are still behind the time with wifi, we want it in the rooms not just a short time in the lobby, and i did not realize it had to be used continuous, when i saw the log-out button i presumed i could come back later. room was fine for me, bathroom very dated but... More 

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear Dion h Thank you for your review posted Yesterday on Tripadvisor. I find your comments very relevant and it is also frustrating for us not to be able to offer you Wifi in the rooms yet. We are working hard to move forward and we hope to see some changes soon. We will let our valued customers know about... More 

Senior Contributor
47 reviews 47 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

- The room didn't looked like on the pictures at all, furniture very very outdated and partial broken - stained floor, bed sheets and especially curtains - hair in the bathroom - we booked a room with free wifi. but no wifi in the room, only 30min. a day free use in the lobby We asked for another room, the... More 

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear Singa-Travellers We appreciate your feedback and the time spent to post a review online. We have started upgrading some areas of the Hotel. I am sad and sorry to read that you did not enjoy your stay with us. The Housekeeping will review your comment and implement the according actions. Please do not hesitate to contact us directly. This... More 

Travelers are raving about these Wellington hotels

Hastings, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 weeks ago

I was most grateful to previous reviewers on this hotel, to discover that it is green. Whilst driving around trying to find it last Friday while numerous streets were closed for a parade, this green landmark was highly visible. We stayed for three nights, and due to limited car parking space, chose most of the time to use public transport... More 

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear Rose D Thank you for your very positive feedback. I believe you give our valued customers a very useful tip about transport and parking in Wellington by advising to use the public transports! Wellington has all the infrastructures to facilitate transportation inside and around the city. I am glad that we managed to assist you and make your stay... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Rooms are on the small side and basic, bed very comfortable, reception staff friendly and helpful. Arrived early in the morning and the receptionist was very accommodating in getting a room before check in. Overall an enjoyable two night stay at this hotel.

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear John K Thank you for your positive review. I am glad you enjoyed your stay. The team and myself wish to see you again in a near future. Sincerely Nicolas Caffardo Hotel Manager More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

The staff were friendly and helpful, the rooms were to the minimum standard and the breakfast buffet was minimal but nice. It was an extremely noisy hotel to stay at - we were continuously interrupted throughout the night by the sounds of traffic and people, after a night out! Eg. At 3:30am, locals were drinking and conversing loudly on the... More 

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Nicholas C, General Manager at Willis Wellington Hotel, responded to this review

Dear Monnette S We appreciate your feedback and it is important for us to get your opinion about our Hotel and services. Your comment will be useful for us as we currently work on upgrading our Wifi offer. This will encourage us in our efforts to provide a better internet connection for our guests. I am glad that you found... More 

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